2/10 Terrible
Richard
19 Jul 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A lot to be desired for a hilton
The hotel is new and it is evident but the service here is the worst I have had for any Hilton property. John or Johnny at the front desk is horrible. I had prepaid my booking already yet charged me for my room as a new booking then noticed it was already paid, luckily I have funds on my CC but that’s a big mistake. I was the only one there and it literally took 20 min to get my room key. The room lights are on a sensor or timer not sure but they turned off after I was just sitting watching TV, I tried every single light and non worked. After a min or 2 I called Johnny at the front to get help and he says I need to walk around the room so they can turn on. The heck I walked through the room already flipping each light and nothing worked. He then tells me there is a breaker box at the entrance, try flipping those. What the heck, I need to flip breakers, I asked if anyone in maintenance is around to get this working , he responds nope have to wait until tomorrow as there is no workers. Next day comes I get in my room but no service was done and my TP is low so it was not replaced. I call and Johnny is still the only one at the desk I ask about my room and he tells me it wasn’t done as it had a DND sign on the door, I never added this or placed it on the door. He continues to say they will be by tomorrow as there is no one there but him, he proceeds if I want the TP I can pick it up at the front desk. So no house keeping for the room
And no one to switch out the TP. Horrible
Richard
Stayed 2 nights in Jul 2025