Punta Cana hotel guide. Palace Resorts hotel in Punta Cana, La Altagracia
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Top Punta Cana Hotel Reviews
Serenade Punta Cana Beach & Spa Resort - All Inclusive
2/10 Terrible
"I recommended this hotel to my family because last year I went and the experience was good, it will be our last, 33 people in our group to celebrate our Nephew's 21th birthday, everyone in our group feels the same. Starting with the food! In our group we have an executive chef of Atlantic City NJ, that knows about food quality, the only restaurant that the food was good Steak house & the Hibachi, the buffet was ok, but they need to do something with the amount of flies, very annoying. The sport bar very bad food, we order a pizza that we could even eat, the smell of quimical was horrible and the wings that we order also very bad, old and it taste bad oil, other relative experience the same. Mexican restaurant closer to the beach, the food not good. Overall they are over cooking the meat, and the seafood which it makes it chewy and tough to eat. We understand the poor quality or lock of customer servers because the employees work to many hours per day, and 12 days straight, they make very little money and they depend on gratuity, but not everyone tips. Coming from hospitality environment we feel that the employees are treat very unfair, they are like slaves. Omg!!! In the lobby were a lot of people hangout everyday, no music at all, and the fans there should be more powerful, it is to hot and humid, including the night club, the teather, and all the elevators you feel out of breath, they need AC. The only good shows (Michael Jackson and the Circus). Very disappointed!"
Ocean El Faro Resort - All Inclusive
6/10 Okay
"Los cuartos tenían un olor a humedad muy fuerte. Hay que caminar mucho. Las distancia de looby a las habiataciones son de al menos 10min a 15min caminando. El trolly basa muy poco. El paquete de bebidas no incluye casi nada."
Serenade All Suites - Adults Only Resort
6/10 Okay
"The property was nice and the room was large but having to make a reservation for food at the restaurant was a hassle because no one notified you that every restaurant required a reservation. And the buffet food was not good and cold."
Ocean Blue & Sand Beach Resort - All Inclusive
10/10 Excellent
"The food was good. I love everything"
Grand Bavaro Princess - All Inclusive
10/10 Excellent
"Very nice hotel"
Grand Palladium Punta Cana Resort & Spa - All Inclusive
10/10 Excellent
"100/100 very good Excelente Very nice work quell I comeback nice people"
Grand Palladium Select Bávaro - All Inclusive
10/10 Excellent
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Barceló Bávaro Palace - All Inclusive
10/10 Excellent
"Lo mejor que tienen es el trato del personal ..la comida increíble…la limpieza…los tragos las piscinas todo estuvo de lujo No me gustó los restaurantes especializados ..no fui a todos solo a tres …no me gustó"
Lopesan Costa Bávaro Resort Spa & Casino - All Inclusive
6/10 Okay
"★★☆☆☆ My husband and I stayed at Lopesan Costa Bávaro from April 27 to May 4 to celebrate my birthday and our anniversary. The resort itself is beautiful. The pools and beach were great, and the food exceeded our expectations. The steaks at the restaurants were fantastic, and the restaurant staff provided excellent service. Unfortunately, our stay was overshadowed by an issue at check-in. A front desk employee named Daniel told us multiple times that we needed to purchase the Adults Only upgrade to dine at El Asador restaurant. Based on that information, we paid for the upgrade. Later, we learned from other guests and front desk staff that El Asador is available to all adult guests without the upgrade. Had we been given accurate information, we would not have purchased it. Despite raising the issue at checkout and through multiple emails afterward, the resort refused any refund or compensation. Great resort, disappointing customer service when an issue arises."