Playa de las Americas hotel guide. Diamond Resorts hotel in Playa de las Americas, Arona

"Loved every minute "

"Overall flat was lovely. No real view from balcony and limited utensils in kitchen"

"Overall the stay at Santa Barbera was very good "

"The hotel is very well located, right on the promenade, but also in a noisy area. There's a pub right next door with live music until late. There are plenty of sunbeds, nicely placed, not only by the pools but also in the cascading areas. The room is pleasant, but the bathrooms could use some updating, especially the shower cabins, as they leak. Breakfast and dinner are varied, with something for everyone."

"Great location "

"The stuff here are super amazing. I got a surprise bottle of champagne for my birthday in my room. Super helpful. Rooms are huge and clean. 10/10 "

"Hotel was clean and well kept.The staff and the food leave a lot to be desired,my friend ended up with a upset stomach after eating pasta one lunch time."

"The resort is beautiful. All the staff were excellent and so friendly they couldn't do enough to make your stay comfortable. "

"There were a collection of things that made our stay less than disappointing. Number 1: There was an extremely drunk guest who harassed our group several nights in a row, even threatening to throw a table at us. Miguel, the hotel manager, told us after we complained that there was nothing he could do until the guest physically assaulted us and is witnessed by a member of staff. Very odd and we felt totally unsafe walking around incase we came across this aggressive guest. Other reasons include: the hotel claims 7 swimming pools, but 4 are maybe 2 inches deep, and only 1 pool is heated so the other 6 are unusable. Staff were extremely rude and unhelpful. Everything seems to be an inconvenience to them. Drinks are slammed in front of you, you’ll have to wait 20mins to be served. Overall cleanliness of the hotel was ok, nothing spectacular. There were few occasions however we were given dirty cutlery and cups with lipstick on. Room amenities were not great. In 2 of the 3 rooms we had booked, the baths were broken, one of which would only work while the shower was running. Vegetarian options are seriously lacking at the breakfast, lunch and dinner buffets. Night time entertainment is decent, however extremely cold in the off season with no indoor alternative options. The “Spa” was also no spa at all. Our group paid €105 for a private jacuzzi, which turned out to be just a bath tub. It should have been clearly labelled on the booking as a jacuzzi bath. "