Dear Andre, We sincerely apologize for the inconvenience you experienced during your stay. While we are glad you found the property well-lit, we deeply regret that you could not reach a staff member on-site and that your reservation was canceled. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this incident with the concerned team to correct this and avoid future inconveniences. We are sorry for letting you down and hope you will allow us the opportunity to redeem ourselves in the future.Sincerely,Hotel Management

Dear DeAndre, Thank you for choosing the Extended Stay America. We appreciate your feedback about our hotel, and your compliments were a pleasure to read, particularly regarding our staff. We will surely share your compliments with Tierra. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We are also happy that you liked the location of the hotel. However, we were sorry to read that you were disappointed with the cleanliness of the room but glad that the issue was addressed and resolved immediately. Thank you for sharing your comments. We hope you will choose to stay with us again during your next visit to this area.Sincerely,Hotel Management

Dear Kesha, Thank you for taking the time to give us your feedback. We are glad to know that you were satisfied with your room. However, we are sorry that an issue prevented your stay from being perfect. Please know that we take all necessary precautions to prevent insects from entering our premises. Our pest control provider regularly inspects and addresses potential issues. Nonetheless, we will discuss with them to ensure they take all necessary measures to prevent such occurrences from happening again. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Tonya, We are delighted you thoroughly enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Atlanta.Sincerely,Hotel Management

Dear norman, We're truly sorry to hear about your disappointing experience during your recent stay. Please accept our sincerest apologies for the issues you encountered. Our team strives to provide a comfortable and pleasant stay for our guests, and it appears that we fell short during your visit. Your feedback is invaluable to us, and we will address these concerns to ensure a better experience for future guests. If you decide to give us another chance, we are committed to making your next stay a more positive one. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Temitope, We understand your frustration with the Wi-Fi service. We apologize for any inconvenience you faced. Hotel amenities can vary, and we're working to improve our services. Your feedback is valuable in helping us make necessary adjustments. We appreciate your understanding and hope to offer you a more pleasant experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Alexandria, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your feedback is important to us, and we will promptly address the issue to ensure our guests have a comfortable stay. Don't hesitate to reach out to us at the hotel for any further queries. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Kristin, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry the mentioned issues compromised your stay. Though we're glad you received your refund, we will share your concern with the appropriate individuals to avoid such inconvenience for our future guests. We hope this unfortunate situation will not deter you from staying with us again. Sincerely,Hotel Management

Dear Roshawnda, Thank you for choosing us. We know a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Francesca, Thank you for being our guest at Extended Stay America. We are glad you had a pleasant stay with us and appreciate you sharing the review with fellow travelers. We are dedicated to providing guests with a clean, comfortable, and home-like stay. We hope you will choose us again the next time you visit this area; we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management

Dear Tom, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh suite for every guest. Regrettably, we overlooked this during your stay. We take our guest’s feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Jeremiah, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. Sincerely,Hotel Management

Dear Adriana, Thank you for choosing Extended Stay America for your recent stay in the city. Reading your comments acknowledging Ebany and her excellent service during your stay was a pleasure. We are devoted to making every guest's stay exceptional, and we will enjoy passing along your kind words to her. Thank you again, and please come back soon. Sincerely,Hotel Management

Thank you for your detailed review, Claudia. Please accept our apologies that the stay was not the one you expected. We will speak to our team regarding your experience for proper resolve.

Thank you so much, Jeff! Please come back to see us!

Thank you for taking the time to rate your stay with us, Karen. We would love to welcome you back the next time your travels bring you this way!

We sincerely apologize for the problems that you encountered with the pest sightings as we know the inconvenience that this creates, Tonya. We will work with our pest control provider to service the property as well as our housekeeping team to make sure the proper procedures are being followed to prevent these problems in the future. We know that your time is valuable, and we truly apologize for the inconveniences that you experienced during your time with us. We wish you the best in your travels.

Hello. Thank you for taking the review and rate your stay with us. Please accept our sincerest apologies for the issues that you encountered with the pest sightings. This is never the type of experience that we want you to have and will make sure that we speak with our pest control provider for immediate action and resolve. Thank you for allowing us to host you, and we wish you all the best in your future travels.

Thank you so much for your thoughtful and constructive feedback. We are happy that you enjoyed your overall stay, and appreciate your feedback regarding the areas of opportunities.

Thank you for sharing your comments, Stephanie. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.