亲爱的Ok Ling，感谢您预订我们的住宿并分享您的反馈。我们很遗憾听到您的住宿体验未达到您的期望，并对造成的不便表示道歉。然而，我们非常感谢您的意见，因为它们为我们提供了关键信息，告诉我们哪些方面需要进一步关注以增强客人的体验。请放心，我们将与我们的客房服务和维护团队协调，解决您提出的问题。希望您能重新考虑再次光临，并在您的下次访问中给我们一个机会弥补过失。此致，管理团队

親愛なるタカムネ様バンコク パレス ホテルからこんにちは！完璧な評価と素敵なフィードバックをいただき、大変光栄に思います。 当施設をご予約いただき、またレビューを共有していただきありがとうございます。 私たちはお客様の満足度を非常に重視しており、素晴らしいご滞在をお過ごしいただけたことを嬉しく思います。次回のご訪問の際には、また楽しい休暇を過ごしていただけることを願っております。よろしくお願いします、管理職

Dear Akihiro,Thank you for your visit to our property! We always strive to provide satisfaction to all our guest during their stay. Sadly, we failed to do it this time and we sincerely apologize for this. Can you provide us with some details about your stay so we can rectify it? This will help us improve our services and make your next visit a wonderful one.Again, many thanks for your stay! We hope to hear from you soon.Best regards,The Management

Greetings from Bangkok Palace Hotel!Thank you for booking our property and for leaving your feedback. We always strive to provide the best possible holiday experience to all our guests, and we regret to hear that we did not meet your expectations during your stay. We would like to know more details about your experience so that we can improve and make your next visit a splendid one.We hope to hear from you soon.Best regards,The Management

ご滞在中に水の問題が発生したことを残念に思います。 これは明らかにコミュニケーション上の誤解であり、心からお詫び申し上げます。 それにも関わらず、ゲスト サービス マネージャーに注意を促し、さらなる調査を行い、必要に応じて適切な措置を講じます。 次回バンコクをご訪問の際も、また当ホテルにご宿泊いただければ幸いでございます。

Dear Vipul,Greetings from Bangkok Palace Hotel!Many thanks for choosing to visit our hotel! We always aim to provide satisfaction to all our guests, and we are disappointed that this was not met during your stay. May we know what transpired during your visit so that we can improve and make your next visit a better one.We hope to have the chance to serve you again.Best regards,The Management

Dear Vipul,Greetings from Bangkok Palace Hotel!We would like to thank you for booking our property. Sadly, your stay did not seem to meet your expectations. We would highly appreciate it if you could share with us some details on what we could have done to make your experience better.We welcome the opportunity to have you back for a lovelier visit.Best regards,The Management

Dear Analiza,Greetings from Bangkok Palace Hotel!Thank you for staying at our property and for sharing your experience. We understand your disappointment and sincerely apologize for the inconvenience you had. This is not the kind of experience we were hoping you'll have with us. Rest assured that we will retrain our staff members to ensure that warmth is maintained while providing the best possible customer experience to all our guests. We will also coordinate with our housekeeping team to rectify the other concerns.We hope to have the chance to welcome you back for a much better stay.Best regards,The Management

Dear Valued CustomerThank you very much for your kind words.We are thrilled that you loved your experience and we’re very happy to hear. Guest’s experience and satisfaction is our priority.We look forward to welcoming you again.Best regards,The Management Team

Dear Guest,Thank you very much for staying with us and a nice review.It's always inspiring to receive such positive feedback from our valued guest.Best regards,

Dear Valued Guest,We are sincerely concerned about your perception of our hotel. We are disappointed to learn that we fell short of your expectation this occasion, please accept our sincere apology for this inconveniences caused. Please rest assured that we have addressed this situation with our department head concerned so that the corrective action can be taken to prevent recurrence. Your comments are valuable to us and we appreciate you bringing them to our attention. it is very useful to help us maintain our service quality an standards.We hope that despite your recent experience, you will give us the opportunity on a future occasion to show that we can and usually do provide a better standard of services.

Dear Guest,THB 1,000.- is a refundable deposit. It's the policy.

Dear Mr. James,Thank you very much for staying with us.It's always inspiring to receive such positive feedback from our valued guest.Best regards,

ทางโรงแรมขอขอบพระคณททานเขาพก และเสยสละเวลา รววโรงแรมทางโรงแรมหวงวาคงมโอกาสไดรบใชทานอก

Dear Valued Guest,Safe is available behind the Front Desk, However, Safe Box in rooms are only available in Executive Room & Jr. Suite.Thank you very much,

Dear Guest,Thank you very much.Best regards

Thank you very much for sharing your experience.

Dear Guest, Please clarify more about credit card not available. Would you please advise which section at the Hotel ? We have Coffee shop where you can order Dinner.

Dear Guest, We are sincerely concerned about your perception of our hotel. We are disappointed to learn that we fell short of your expectation this occasion, please accept our sincere apology for this inconveniences caused.

Dear Valued Guest, Thank you for sharing your experience. May we clarify that both Fitness and Pool is closed due to the Government regulation in order to prevent safety. Best regards,

Dear Guest, Thank you very much for your stay with us. Hope you enjoy your stay. Best regards,

Dear Guest, I have read your comments carefully. We will definitely take action and improve on what you suggested. Sorry for any inconvenience which annoy you. Thank you very much. Best regards,

Dear Guest, We hope you had a pleasant stay at Bangkok Palace Hotel. With best regards,

Dear Guest, Thank you very much for your stay with us. Regarding Bed, We always inform our guest IT'S SUBJECT TO ROOM AVAILABILITY and we can't guarantee. Please check up check in. FYI. Thank you very much Best regards,

Dear Guest, Room type . IT' SUBJECT TO ROOM AVAILABILITY upon arrival. We can't guarantee the Bed Type. FYI. Thank you very much. Best regards,

Dear Guest, Thank you very much for your feedback. We're very sorry to hear that you're not happy with our Indian Guests. As all know, Hotel can't choose guests nationality which counts as discrimination but will have to welcome all. Thank you very much Best regards,

Dear Guest, Thank you very much for your feedback. We hope you have a pleasant stay. Best regards,

Dear Guest, Thank you very much for your stay with us. Hope you had a pleasant stay. Best regards,

Dear Guest, Thank you very much for your stay with us. Best regards,

Dear Guest, Thank you very much for rating our Hotel. Best regards,

拝啓 ご意見ありがとうございます。 レイトチェックインでごめんなさい。 1,000バーツについて。 ただし、このデポジットはチェックアウト時に返金されます。 敬具、 ペンさん オンライン部門/営業部

Dear Guest, Thank you for the message. Have noted for and improvement. Best regards,

Dear Guest, We're very disappointed to hear that you didn't like our Reception. Please accept our apologies for any inconvenience. Thank you very much for your stay with us. Best regards,

Dear Guest, Thank you very much for your stay with us. We hope you have an enjoyable stay. With best regards,

Dear Guest, Thank you very much for your stay with us. I hope you have a pleasant stay. With best regards,

Dear Guest, Thank you very much for your stay with us recently. Please accept our apologies about the shower. Have you informed our housekeeping Team ? Once again Thank you very much for let us know. Best regards.

Dear Guest, Thank you very much for sharing your comments. Our Housekeeping Team cleans the rooms on a daily basis besides heavy cleaning on low occupancy days. Thank you very much once again. Best regards,

Dear Guest, Thank you very much for your stay at Bangkok Palace Hotel. We're sorry to hear that we didn't meet your expectation this time. Regarding your earings, we investigated for all concerned parties and both room and public area. We regret to inform you but we can not find or locate your claimed items in guest room or public area, also person cleaned the room did not see any of such items. We provide safety security box at cahier area at lobby level for all hotel guests for safe keeping for 24 hours access free of charge and many guests are utilize it. We certainly hope you will locate your missing items. Thank you once again for your stay with us. Best regards - Ms. Penn M.