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Ulasan untuk Venesia Hotel Batam

3.5 out of 5
Venesia Hotel Batam
Komplek Rejeki Graha Mas Blok A No 12, -12 A B, Batam, Riau Islands

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 13 dari 83 ulasan" "
Penilaian 8 - Bagus. 40 dari 83 ulasan" "
Penilaian 6 - Cukup Baik. 21 dari 83 ulasan" "
Penilaian 4 - Buruk. 5 dari 83 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 83 ulasan" "

7,6/10

Kebersihan

7,6/10

Staf & layanan

7,2/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

Ulasan

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
room review
check in cukup malam petugas sekuriti tidak terlihat siap, sedang nonton bola. sepertinya front desk juga mengantuk, kamar tidak sesuai gambar sangat kecil dan terkesan kumuh karena tidak terlalu terawat.

8/10 Bagus

SOFIAN, Bogor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Bermalam di penghujung tahun 2014 at Venesia Hotel
Hotel dgn bangunan baru, bersih pastinya dan menyenangkan. Memang utk ukuran luas hotel tdk besar namun secara umum fasilitas yg kami dapati cukup.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff very rude. No response. Very bad experience. Management need to training their staff.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari E-Commerce pada tanggal 20 Jan 2020
Dear our valued guest, Warmest greetings from OS Hotel Edukits. We would like to thank you for choosing our property as your stay. We do apologize for the problems that you have encountered during your stay. This is not the type of review that we like to see. If you don't mind, could you please to give us the employee's name or the department he/she is working at, so we can manage how to improve our service and quality more better. We look forward for your kind responding about this issue. Best Regards.

6/10 Cukup Baik

Andrew M

Traveler bisnis
Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Cheap, Not Fancy, Friendly Staff
For a cheap Hotel it is fine. The room is good, except the floor was a bit sticky. Reception is good. The rooftop bar/cafe was also good. The staff are very friendly and helpful. The corridors are in poor condition and give a unfavourable impression. The carpets in the corridors need replacing and the walls need repainting. If you want a cheap hotel with friendly staff and don't mind the condition of the corridors, it is a good choice. I give full marks to the staff and manager.
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari David pada tanggal 28 Feb 2020
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. I deeply sorry that you encountered these issues while we are supposed to provide WOW experience for all of our guest, especially like yourself. I really hope this mistake did not have big negative impact on your stay and your preparation for your business trip in Batam. We always thrive to provide all of our customers with satisfactory experience with flawless service and product. We regret to admit that it was not the case on this occasion. Please accept our sincerest apologies. Thank you for staying with us, and we look forward to another chance to serve you better. Best Regards, Hotel Manager

6/10 Cukup Baik

Traveler terverifikasi

Menginap 1 malam pada bulan Desember 2019

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Damotharan

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Location is good , very Calm and I enjoy my stay , only one thing I have to highlight the bath Towels have stains in it and also looks very old . Need to change frequently. Thanks.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Yudith pada tanggal 24 Okt 2019
Dear our valued guest, Warmest greetings from OS Hotel Edukits ( FKA Venesia Hotel ). Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to OS Hotel Edukits ( FKA Venesia Hotel ). Thank you

8/10 Bagus

Lina, Singapore

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room is spacious, nice and aircon is good. It might be better if they provide fridge.
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Dave pada tanggal 2 Agu 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, fasilitas
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Dave pada tanggal 2 Agu 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 Cukup Baik

Russell, Singapore

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Budget hotel past it's prime
ok hotel but past it's prime. Good value for money but it is what it is. Shower was good!
Menginap 1 malam pada bulan April 2019
Tanggapan dari Jessy Amanda pada tanggal 27 Apr 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

Yoon cheng

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2019
Tanggapan dari David pada tanggal 4 Mei 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Venesia Hotel. Thank you for staying with us, we are looking forward another chance to serve you.

8/10 Bagus

Mohd Rahman Bin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice good hotel for family stay except breakfast l
Menginap 1 malam pada bulan April 2019
Tanggapan dari Jessy Amanda pada tanggal 9 Apr 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback and also apologize for the uncomfortable during your stay. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari David pada tanggal 4 Mei 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Our commitment to investing in our property will continue this winter with renovations to our banquet and convention areas. We look forward to seeing you on your next trip to Venesia Hotel. Thank you for staying with us, we are looking forward another chance to serve you.

8/10 Bagus

Zefri

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great 👍 room for improvement
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Jessy pada tanggal 2 Apr 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

10/10 Sangat Bagus

Bhavik

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
hotel is very neat and clean, staff is very friendly and helpfull, good located, very spacious room.
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Jessy Amanda pada tanggal 16 Feb 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

NAFISAH

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Jessy Amanda pada tanggal 7 Feb 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

Traveler terverifikasi

Menginap 2 malam pada bulan Januari 2019

6/10 Cukup Baik

sengkeat

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Jessy Amanda pada tanggal 16 Feb 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

Mohd Rahman Bin, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Quite place for relaxation.
Very nice clean and quite...good for couple who want to have privacy! Only breakfast is limited n not so good...not many variety of food to choose from!
Menginap 2 malam pada bulan November 2018
Tanggapan dari Jessy Amanda pada tanggal 11 Jan 2019
Dear our valued guest Greetings from Venesia Hotel Thanks for choosing Venesia Hotel and taking a time for the review. We do really appreciate your feedback. We wish we have another chance to serve your more better. Have a nice day.

8/10 Bagus

Angel Ho

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Im staying in room 221 but the aircon was not in good condition and i have booked 30/12-1/1 and 3/2-7/2 hope they can arrange a better room for me
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari David pada tanggal 31 Okt 2018
Thank you for your reservation with us. We do really appreciate your feedback.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
television not working. key card does not work for a number of times
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari David pada tanggal 19 Okt 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you.

2/10 Sangat Buruk

Xon, Singapore

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Feel bad with no window and no shower gel
The shower gel in the hotel was empty, bad location, breakfast no nice No window room.
Menginap 1 malam pada bulan April 2018
Tanggapan dari David pada tanggal 12 Mei 2018
Thank you for your feedback... We will address this issue directly. Best regards, Venesia Hotel.

10/10 Sangat Bagus

De Rong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tanggapan dari David pada tanggal 18 Apr 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Venesia Hotel.

6/10 Cukup Baik

Ravindran

Disukai: Kebersihan, staf & layanan
Everything is good only the location not really good . Need to take taxi if need to buy food and there is no mini mart or restaurant near by.
Tanggapan dari David pada tanggal 26 Mar 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.

6/10 Cukup Baik

nizam

Tidak Disukai: Staf & layanan
Comfortable
Nice and comfortable bed, chekin proceess was fast but upon checkin in, no info given which room number, how to get to the room, location of breakfast area. the staff just write it down and have gave me. I think a bit of conversation will help.
Menginap 1 malam pada bulan Maret 2018
Tanggapan dari David pada tanggal 24 Mar 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

8/10 Bagus

J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Joy the moment
Value for money. Hotel Accommation even lunar new year. Weekend Wifi very slow
Menginap 1 malam pada bulan Februari 2018
Tanggapan dari David pada tanggal 24 Mar 2018
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades.

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Electricity was powered off when I did not managed to extend on time my stay n security stood outside my room waiting for me to vacate.
Menginap 1 malam pada bulan Januari 2018

8/10 Bagus

Nur Anggerini

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2017

6/10 Cukup Baik

Traveler terverifikasi

New year experience
Always disconnects and very slow internet. Staffs are ok. Food is average.
Menginap 2 malam pada bulan Desember 2017

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Nice hotel
Not convenient to Malls. Take cab all the time. Cost sgd$6 per trip to Nagoya and Batam ferry terminal. Breakfast was not fantastic.
Menginap 3 malam pada bulan Desember 2017

6/10 Cukup Baik

Vincent, Singapore

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
External environment
External environment have got pub an BBQ food an open roof top bar. Breakfast is disappointing otherwise not a bad parks to chili
Menginap 2 malam pada bulan Desember 2017

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
no air con in one of the room
Menginap 2 malam pada bulan Desember 2017

6/10 Cukup Baik

Ravindran

Update hotel.com system
Frankly I was disappointed when I check in . Reason is when I book hotel.com said there is a mini bar in standard room but the hotel staff said NO mini bar in standard room unless u upgrade the room need to pay extra 60000 rupiah which I paid , I did show the staff the evidence about mini bar but there still can't except it . Can hotel .com please updated your system so that people book not be misunderstanding. Thank you
Menginap 1 malam pada bulan Juli 2017

8/10 Bagus

Kuek

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2017

6/10 Cukup Baik

Ramesh, singapore

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Vry spacious
Vry spacious and clean rooms. Vry polite and friently stafs We book two rooms both rooms the aircon not working well. Vry hot and stuffy. Even we complain to the management

6/10 Cukup Baik

Richard

that time gym close so a bit dissapointed
Room quite big

10/10 Sangat Bagus

Juel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

joel, sg

Quite a distance from shopping malls
Didnt get the room/bed i booked Nice food at room dining

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Nice hotel but out of the city
I book standard bed 4 rooms but they give single bed room and all the room difrent floor that reception staff service very worst.

6/10 Cukup Baik

amrita

friendly staff and affordable prices

8/10 Bagus

BOON CHYE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Jae won, Seoul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comfortable place
가격대비 너무나 만족스러웠습니다.

8/10 Bagus

Mohamed Effandy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan
3d2n
WIFI was totally not working on the first day, no one could tell us why. Room door lock was faulty, door could not lock/open but subsequently fixed. need to call and remind reception to send technician up 3 times before the person appear at our door. hotel's surroundings has got nothing much. room is clean.

8/10 Bagus

Jun Wei, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Was rather impressed with the hotel and room condition. Breakfast could been abit more diverse but taste wise was Pretty good. I would visit this hotel again on my next visit

8/10 Bagus

Mohd Faizal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A great stay!
Good experience. However, my siblings and I (3 couples altogether)had to cut short our stay, (one night only instead of 2 nights) as my sister's grand daughter passed away. (She is one of us). I asked the hotel staff but they were not sure if I could get a refund for the second night. As we were in a hurry, I could not resolve the issue. Your advise please.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Hanitah, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
I am surprised but happy to see that the hotel lived up to my expectation. Ideal for resting & sleeping. For shopping may have to travel a bit more. Room is clean. However there is a strong cigarette smell that stays onto my clothes, despite it being a non-smoking room & I supposed non-smoking floor. This is the only disturbing factor that the hotel must rectify.

6/10 Cukup Baik

May, singapore

Tidak Disukai: Kebersihan
The stay was ok, but breakfast would have been better with more items.. too early to have food to finish.. Rather than that the staff were polite and friendly.. expecting for more in near future..