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Ulasan untuk Hotel Santika Bogor

2.5 out of 5
Hotel Santika Bogor
Botani Square, Jl. Raya Padjadjaran, Bogor, West Java

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 29 dari 127 ulasan" "
Penilaian 8 - Bagus. 70 dari 127 ulasan" "
Penilaian 6 - Cukup Baik. 22 dari 127 ulasan" "
Penilaian 4 - Buruk. 5 dari 127 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 127 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

7,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Iman

Menginap 1 malam pada bulan Desember 2019

10/10 Sangat Bagus

Sari Peulisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Juni 2019
Tanggapan dari Maryunus Harefa pada tanggal 9 Jun 2019
Dear Mrs/Ms. Sari Peulisa, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

10/10 Sangat Bagus

Nurma

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Liburan menyenangkan
Pd saat chek in prosesnya cepat..staff nya ramah..kamar nyaman & bersih..buka jendela kamar dapet melihat pemandangan kota bogor dan pemandangan gunung..makanan enak..apalagi liburan bersama keluarga pasti akan jadi lebih menyenagkan
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Maryunus Harefa pada tanggal 8 Mei 2019
Ibu Nurma yang terhormat, Kami sangat berterima kasih atas pengalaman yang disampaikan mengenai kunjungan Anda di Hotel Santika Bogor. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif dari Anda. Kami akan memberitahukan pengalaman Anda ini kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Maryunus Harefa General Manager

10/10 Sangat Bagus

Thesis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Maryunus Harefa pada tanggal 28 Agu 2018
Dear Mr/Mrs. Thesis, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotel yang sangat dirindukan...
short vacation kali ini untuk nyenengin anak...dan mereka sangat gembira...kami bnr2 hanya dilingkungan htl dan botani....tapi krn letaknya stratrgis kami jg bs mengunjungi gereja katedral....anak2 bilang...mah aku mau balik lagi ksna...as soon ya nakk...
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Ari Apriansyah pada tanggal 10 Mei 2018
Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas pengalaman yang disampaikan mengenai kunjungan Anda di Hotel Santika Bogor. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif dari Anda. Kami akan memberitahukan pengalaman Anda ini kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Maryunus Harefa General Manager

8/10 Bagus

Agus

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Penilaian kami di Santika Hotel Bogor Jawa Barat
Semua area tinggal, sesuai dengan selera. hanya house keeping perlu di improve terutama di kamar mandi.
Tanggapan dari Ari Apriansyah pada tanggal 6 Apr 2018
Bapak Agus yang terhormat, Kami sangat berterima kasih atas pengalaman yang disampaikan mengenai kunjungan Bapak di Hotel Santika Bogor. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif dari Bapak. Kami akan memberitahukan pengalaman Bapak ini kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Bapak, dan kami berharap kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Maryunus Harefa General Manager

4/10 Buruk

Ery, Jakarta

Tidak Disukai: Kenyamanan kamar
Pintu Kamar Mandi di 503
Ini adalah pengalaman pertama kami, menginap di hotel berbintang, dengan pintu kamar mandi yang bisa mengunci sendiri. Selama menginap semalam di hotel ini, kami mengalami 2 kali kejadian pintu terkunci sendiri. Untungnya di dua kejadian tersebut, anggota keluarga tidak sedang berada di dalam kamar mandi. Kejadian pertama (pintu terkunci) dapat diatasi dengan mudah oleh seorang teknisi. Sedangkan kejadian kedua ditangani dengan susah payah, selain mendobrak pintu beberapa kali juga merusak alatnya, oleh 2 orang teknisi. Unbelieveable..!!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

8/10 Bagus

Zulfri Sandra, Tangerang

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
good
overall bagus,hanya proses konfirmasi dg pembelian internet pada saat check in membutuhkan proses yg tidak sebentar

8/10 Bagus

lokasi strategis, ok banget buat keluarga

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
lokasi strategis
cocok untuk bersantai, blanja dan tempat makan banyak pilihan (komplit)

6/10 Cukup Baik

Erna, Bandung

Disukai: Staf & layanan
Hotel dipusat kota
Lokasi sangat strategis. Pelayanannya para staf sangat ramah. Menu sarapan yang cukup beragam. Kolam renang yang cukup luas.

8/10 Bagus

Herlina, Pondok Aren

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan memuaskan
Saya bersama keluarga menginap satu malam di Santika Bogor, Alhamdulilah dari mulai check-in sampai checkout pelayanan memuaskan, breakfastnya enak2....

8/10 Bagus

Wisata Sehat bersama Keluarga, Bogor Botanical Garden

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lokasi strategis
Kamar bersih. Fasilitas hotel cukup baik. Lokasi dekat dengan Kebon raya Bogor. Dalam lingkungan komersial yang bagus

6/10 Cukup Baik

Lissa, Jakarta

Tidak Disukai: Kenyamanan kamar
Review santika
Secara keseluruhan saya cukup puas,dengan lokasi yang gampang dicari dan akses yang gampang,lokasi di sekitar mall sehingga memudahkan kita untuk hang out di luar hotel ,sajian breakfast memuaskan serta layanan dari pramusaji yang ramah senyum dan bersedia membantu..hanya 1 mungkin dari tata kamar hotel yang kaku dan akses lift yang sedikit dan tidak besar kurang memadai

6/10 Cukup Baik

KATSUO

Disukai: Staf & layanan
Tidak Disukai: Fasilitas
Menginap 5 malam pada bulan Februari 2023

6/10 Cukup Baik

KATSUO

10/10 Sangat Bagus

Ahmed

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2022

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Agustus 2022

8/10 Bagus

Adil

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It is one of nicest 3 star hotels in which we stayed in Indonesia. The dining choices were excellent and the staff was friendly and helpful
Menginap 2 malam pada bulan Juni 2022

10/10 Sangat Bagus

Minami

Menginap 1 malam pada bulan Juni 2022

10/10 Sangat Bagus

D

Menginap 3 malam pada bulan Mei 2022

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pretty good
Place was nice. Breakfast was okay (so, so) but the mall conveniently very close. Restaurants nearby. Rooms were nice and clean and beds were comfy.
Menginap 1 malam pada bulan Mei 2021

6/10 Cukup Baik

Thesis

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2021

4/10 Buruk

KONG CHIAN

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Room phone cant used at all... long wait for lift, also simple breakfast, nor worth for the price.
Menginap 1 malam pada bulan Agustus 2020

8/10 Bagus

Steve, Sukabumi, West Java

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The overall service is good but the breakfast was really disappointing. I ordered western food (they delivered it to my room, due to social distancing regulation) but it wasn’t really western at all and the taste was weird.
Menginap 1 malam pada bulan Juli 2020
Tanggapan dari Maryunus Harefa pada tanggal 20 Jul 2020
Dear Mr. Steve, We very much appreciate your review regarding your stay at Hotel Santika Bogor. I will definitely pass this review to all our team, especially to department concern. At Hotel Santika Bogor, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
隣接する部屋の音が少し気になります
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari Maryunus Harefa pada tanggal 6 Feb 2020
Dear Valuable Guest, Thank you for taking the time to write us after staying at Hotel Santika Bogor. We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies . Hotel Santika are eager to provide the best quality service for your stay, therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits. Again , we thank you for your comments and hope to regain your confidence in a future stay. In anticipation of welcoming you , please accept the expression of our best wishes. Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Benjie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
An overnight stay. Nice hotel reasonable rate
Hotel has a direct access to Botani Square. Gym equipment is new. Breakfast is ok. Room AC is Turning off by itself (timer was off)
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Maryunus Harefa pada tanggal 4 Feb 2020
Dear Mr. Benjie, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

6/10 Cukup Baik

Keonsoo

Menginap 4 malam pada bulan Januari 2020

10/10 Sangat Bagus

Mutsuaki

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Maryunus Harefa pada tanggal 4 Feb 2020
Dear Mr. Mutsuaki, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Hariyanto

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Maryunus Harefa pada tanggal 27 Jan 2020
Bapak Hariyanto yang terhormat, Kami sangat berterima kasih atas pengalaman yang disampaikan mengenai kunjungan Anda di Hotel Santika Bogor. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif dari Anda. Kami akan memberitahukan pengalaman Anda ini kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Maryunus Harefa General Manager

8/10 Bagus

IKHWAN

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
헤어드라이기가 아쉽
쇼핑몰 근접하고 방 컨디션은 좋은데 헤어드라이기가 없네요. 런더리 서비스는 아침에 의뢰하면 저녁엔 완료가 되고... 헤어드라이기 빌렸는데 숙박 끝나기 전에 말도없이 가져가서 다시 달라고 했습니다
Menginap 4 malam pada bulan Januari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Kamar besar dan bersih, pelayanan ok hanya waktu check in saja yang lumayan lama. Thank You Hotel Santika Bogor :)
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Maryunus Harefa pada tanggal 10 Jan 2020
Bapak/Ibu yang terhormat, Kami sangat berterima kasih atas pengalaman yang disampaikan mengenai kunjungan Anda di Hotel Santika Bogor. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif dari Anda. Kami akan memberitahukan pengalaman Anda ini kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Maryunus Harefa General Manager

8/10 Bagus

Kimberly

Menginap 4 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very nice hotel
I have lived this hotel so many times, it's service is great, clean and food is good.
Menginap 2 malam pada bulan November 2019
Tanggapan dari Maryunus Harefa pada tanggal 6 Nov 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

6/10 Cukup Baik

Widjoyo

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Location strategic but I have a mix feeling.
I would like to give full positive review but unfortunately there 2 rather negative things I would point out, hopefully management can take a nite and improve. Although we booked a non smoking room, but we enter the room the smell of cigar is overpowering. Call room service immediately and they leave a ‘neutralizer’. However maybe the smell is way too strong, it does change anything. And surprise surprise we found hotel provide an astray in bathroom (this is non smoking room right...) 🙄. The other thing... the room maybe has a thin wall, you can hear voices from next door and when people passing the room. Other than those two, we have positive experiences. The room exactly like describe in hotels.com adv. Location is good, close to Bogor Botanical Garden. Hotel in one complex with Botani Square Mall and close to the turnpike if you want to continue your journey to Puncak etc. And it seems Hotel is popular choice for people who visit Bogor, dining hall is full pack of people when we have breakfast on Sunday morning 😃👍.
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Maryunus Harefa pada tanggal 22 Okt 2019
Dear Mr. Widjoyo, We very much appreciate your review regarding your stay at Hotel Santika Bogor. I will definitely pass this review to all our team, especially to department concern. At Hotel Santika Bogor, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan September 2019
Tanggapan dari Maryunus Harefa pada tanggal 7 Okt 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Boon Pin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel , good location , staff were very friendly .
Menginap 3 malam pada bulan September 2019
Tanggapan dari Maryunus Harefa pada tanggal 9 Sep 2019
Dear Mr. Boon Pin, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
보고르 지역의 가성비 호텔
보고르의 쇼핑몰 근처에 위치해 있어 접근성이 좋았으며, 전반적으로 룸 컨디션 및 호텔 전체의 상태는 나쁘지 않았습니다. 조식도 종류는 많지 않았지만 먹을만 했으며, 가격대비 괜찮은 호텔이었습니다, 다만 침구류에서 약간 눅눅한 냄새가 나고 관리상태는 약간 개선이 필요하다고 생각합니다.
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Maryunus Harefa pada tanggal 21 Agu 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. And thank you for your input for our bed quality. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
minimalist hotel but well located friendly staff and very hectic during Sunday
Menginap 1 malam pada bulan Agustus 2019
Tanggapan dari Maryunus Harefa pada tanggal 9 Agu 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2019
Tanggapan dari Maryunus Harefa pada tanggal 25 Jul 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. Kindly write your review on Tripadvisor and share to us your experience during your last visit. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Menginap 3 malam pada bulan Juni 2019
Tanggapan dari Maryunus Harefa pada tanggal 10 Jul 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good staff Location being close to Botani Square
Menginap 14 malam pada bulan Mei 2019
Tanggapan dari Maryunus Harefa pada tanggal 29 Mei 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

DAVID

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
整體不錯
我是這間酒店粉絲，可惜今次入住有多隻小昆蟲，像蒼蠅似的
Menginap 4 malam pada bulan April 2019
Tanggapan dari Maryunus Harefa pada tanggal 20 Mei 2019
Dear Mr. David, We very much appreciate your review regarding your stay at Hotel Santika Bogor. I will definitely pass this review to all our team, especially to department concern. At Hotel Santika Bogor, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maryunus Harefa General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari Maryunus Harefa pada tanggal 30 Apr 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. Kindly write your review on Tripadvisor and share to us your experience during your last visit. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Didier

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2019
Tanggapan dari Maryunus Harefa pada tanggal 16 Apr 2019
Dear Mr. Didier, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was good. I have no complaints about the property.
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Maryunus Harefa pada tanggal 11 Mar 2019
Dear Valuable Guest, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Booked an Executive room. Hotel, staff and facilities are good but it must be the noisiest hotel I have ever stayed at.....and I have stayed at a lot ! Slamming doors, guy sneezing in the next room, cases wheeled down the corridor and general noise. Hotel needs to look at noise reduction like adjusting spring settings on doors, carpet in passageways and better soundproofing in general.
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Maryunus Harefa pada tanggal 29 Mar 2019
Dear Valuable Guest, Thank you for taking the time to write us after staying at Hotel Santika Bogor. We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies . Hotel Santika are eager to provide the best quality service for your stay, therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits. Again , we thank you for your comments and hope to regain your confidence in a future stay. In anticipation of welcoming you , please accept the expression of our best wishes. Sincerely, Maryunus Harefa General Manager

10/10 Sangat Bagus

Chia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
a most convenient hotel in bogor.. with the adjoining shopping mall..\ n within walking distance to the soeharto-hatta airport shuttle bus service at its doorstep..
Menginap 1 malam pada bulan Januari 2019
Tanggapan dari Maryunus Harefa pada tanggal 14 Jan 2019
Dear Mr. Chia Boon Huah, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager

8/10 Bagus

M, jp

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
タマンサファリへ行く車の手配について、エクスペディアを通じ、英語でメッセージを送りました。しかし、ホテルから返事がありませんでした。フロントのスタッフは、私がメッセージを送ったことを知りませんでした。 ホテルのスタッフは「タマンサファリへのタクシーを手配できない」と言い、12時間で90万ルピアの車のチャーターを提案しました。私は、それを了承しました。 しかし、この車の往路（ホテル→タマンサファリ）の運転手は、非常に悪い態度でした。私は、朝７時にホテルを出ました。渋滞に巻き込まれたくなかったからです。 でも運転手は、（１）ガソリンスタンド、（２）トイレ、（３）食べ物の売店、（４）携帯電話の部品の売店――に行きました。その間、私はずっと車内で待っていました。しかも、運転手は、携帯電話を見ながら運転していました。証拠の写真を添付します。結局、渋滞に巻き込まれたので、午前９時にタマンサファリに着きました。 この車でタマンサファリに入ることができます。でも、運転手の分を合わせて二人分、約80万ルピアを入り口で要求されました。そのため、私は1人で園内に入りました。 復路（タマンサファリ→ホテル）は、違う運転手でした。この運転手は非常に誠実で、良い人でした。 一方、ホテルの清掃スタッフは完璧でした。チップは受け取らず、綺麗に清掃していました。
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Maryunus Harefa pada tanggal 14 Jan 2019
Dear Mrs. Miho Nakagawa, Thank you for taking the time to write us after staying at Hotel Santika Bogor. We are sorry that the service and delivery were not living up to your expectations, and we urge you to accept our sincerest apologies . Hotel Santika are eager to provide the best quality service for your stay, therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of the mentioned benefits. Again , we thank you for your comments and hope to regain your confidence in a future stay. In anticipation of welcoming you , please accept the expression of our best wishes. Sincerely, Maryunus Harefa General Manager

8/10 Bagus

Shige

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
キレイにされてました
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Maryunus Harefa pada tanggal 25 Des 2018
Dear Mr. Shige, Thank you for your comments regarding your stay at Hotel Santika Bogor . It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service. While waiting to welcome you again , please accept the expression of our best wishes Sincerely, Maryunus Harefa General Manager