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The only drawback to this hotel was the bed was extremely hard. Everything else was great! Clean facilities, linens, furniture and fixtures. The hot water and pressure were perfect. Ample parking.
Breakfast was fine with multiple options of bagels, cereals, eggs, meat. (GF options available upon request)
Michael
Stayed 4 nights in May 2024
Response from AGM on 23 May 2024
Michael,Thank you for your feedback. I hope that you choose to stay with us if your travels bring you back to the area.Andrew AndrezywskiAssistant Manager
Jason thank you for staying with us. We are delighted you enjoyed it. We hope to see you again when your travels bring you back to Bristol. Tammy HavensGeneral Manager
Rooms were nice but need some extra furniture like a chair or couch.
Terry
Stayed 1 night in Mar 2024
Response from GM on 4 Mar 2024
Terry thank you for staying with us. We are glad you enjoyed it. We are working on getting extra seating for the rooms. Tammy HavensGeneral Manager
2/10 Terrible
Robert, Salem
2 Mar 2024
Robert
Stayed 1 night in Feb 2024
Response from AGM on 22 Mar 2024
Robert,I apologize you did not enjoy your stay. I hope you will come and see us again and allow us to have another chance.Andrew AndrezywskiAssistant Manager
Audrey,Thank you for your feedback.Andrew AndrezywskiAssistant Manager
2/10 Terrible
Ricky
Business traveller
6 Feb 2024
Disliked: Staff & service
Avoid this hotel
Avoid this place. Their customer service is the worst.
Ricky
Stayed 1 night in Feb 2024
Response from AGM on 7 Feb 2024
Good morning,I apologize that your experience was terrible. This is not a usual occurrence we have at this hotel. I will look into the situation and make sure all issues are addressed. I hope that if your travels bring you back to the area, you choose to stay with us.Andrew AndrezywskiAssistant Manager
10/10 Excellent
Terry
6 Feb 2024
Excellent Service
Terry
Stayed 1 night in Feb 2024
Response from AGM on 9 Feb 2024
Terry,Thank you for your feedback.Andrew AndrezywskiAssistant Manager
Convenient location right across from the pinnacle shopping center. Bathroom had some dirty spots that were over looked but otherwise the facilities were clean.
Megan
Stayed 1 night in Jan 2024
Response from AGM on 22 Jan 2024
Megan,Thank you for your feedback.Andrew AndrezywskiAssistant Manager
Breakfast was great! Girl who worked it very sweet! Front desk staff very friendly. Housekeepers were fabulous as well. Pool very pleasant, clean and warm. We absolutely enjoyed our stay and will be returning!!!
Pamela
Stayed 1 night in Dec 2023
Response from GM on 31 Jan 2024
Pamela thank you for staying with us. We are delighted you enjoyed it and look forward to seeing you again.Tammy HavensGeneral Manager
10/10 Excellent
Vada
1 Jan 2024
Vada
Stayed 1 night in Dec 2023
Response from AGM on 22 Jan 2024
Vada,Thank you for your feedback.Andrew AndrezywskiAssistant Manager
10/10 Excellent
Marian
1 Jan 2024
Marian
Stayed 1 night in Dec 2023
Response from AGM on 22 Jan 2024
Marian,Thank you for your feedback.Andrew AndrezywskiAssistant Manager