Kolam renang outdoor, dengan payung kolam renang dan kursi berjemur
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Ulasan untuk Hotel Suma

3 out of 5
Hotel Suma
Banyualit, Jalan Laviana, Kalibukbuk, Buleleng, Bali

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 28 dari 113 ulasan" "
Penilaian 8 - Bagus. 48 dari 113 ulasan" "
Penilaian 6 - Cukup Baik. 31 dari 113 ulasan" "
Penilaian 4 - Buruk. 2 dari 113 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 113 ulasan" "

7,6/10

Kebersihan

8,0/10

Staf & layanan

8,8/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

Ulasan

6/10 Cukup Baik

pande, gianyar

Tidak Disukai: Kebersihan
standart
Kamar mandi kurang bersih, channel tv terbatas, handuk kurang bersih tetapi lingkungannya lumayan bersih dan staff lumayan ramah.

8/10 Bagus

Oscar

Beautiful place and friendly staff
Menginap 4 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
The property is well maintained. The service was friendly and professional. We enjoyed our time there and will return.
Menginap 3 malam pada bulan November 2019

8/10 Bagus

Phillip

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The room and property are AMAZING. It was really one of the highlights of our trip. The food is fresh but not cooked/seasoned well. Also the AC barely works so it was quite hot all night.
Menginap 1 malam pada bulan Oktober 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Juli 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 4 malam pada bulan Juli 2019

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Although the property is old, it has been well maintained. The room had n AC and was very small, but being opposite the pool and having a nice private area outside to sit made up for this.
Menginap 2 malam pada bulan Juni 2019
Tanggapan dari budi pada tanggal 27 Jun 2019
dear guest, thank you for review you resent stay,we welcoming you in the future to come back again to stay at our place , thank you for you stay , we wish you agreat holiday. best regard . budi suma hotel

8/10 Bagus

Sophie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Prima voor kort verblijf
Vriendelijk personeel en bieden tours aan voor goede prijs. Kamers zijn prima, maar niks speciaals (en wij hadden een upgrade gekregen). Klein bed en kleine douchekop met lage waterdruk. Algemene ruimtes zijn mooi en ontbijt is ok. Goed voor 1 of 2 nachten, maar ik zou er niet langer verblijven.
Menginap 1 malam pada bulan November 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
greeting from suma hotel thank you for you share with us thank for review of you stay, we do apologies if we still have some point need to improve , now i have all renovated for the convenience of you stay in our hotel, we are looking forward to welcoming you back in the future. best wishes . made budi arta

6/10 Cukup Baik

Louise

Godt til prisen
Der var lidt beskidt, bruseren faldt af, sengen var hård og poolen farvede badetøjet grønt. Morgenmaden var ok, men servicen var begrænset god. Deres omelet er virkelig lækker! Folk var søde, og det meste af personalet var meget hjælpsomme. Smukke omgivelser og Komang som har Citra Restaurant lige om hjørnet gjorde oplevelsen helt perfekt alligevel. :) Hotellet var billigt, men man får jo også kun det man betaler for.
Menginap 3 malam pada bulan September 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
dear louise greetings from suma hotel thank you for you share with us,and thank you for the review for you stay, we do apologies if we still have some point need to improve , and sorry for not being comfortable when you stay at our hotel , because there are mostly problems in the room, now i have all renovated for the convenience of you stay, we are looking forward to welcoming you back in the future . please have a good day. best wishes . made budi arta

8/10 Bagus

jeungwhan

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
멋진 수영장~~~
객실은 보통이하였지만 사장님의 친절과 발리특유의 개성있는 환경, 멋진수영장,알찬조식 너무 좋았습니다
Menginap 2 malam pada bulan Agustus 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
dear jeungwhan greetings from suma hotel thank you for you share with us thank you for review your recent stay , we do apologies if we still have some point need to improve , we are looking forward to welcoming you back in the future. best wishes. made budi arta suma hotel manager

10/10 Sangat Bagus

Carmine

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Il proprietario è assolutamente disponibile anche se non sempre risolutivo. Un sorriso e comunque sempre gradito.
Menginap 2 malam pada bulan Agustus 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
greetings from suma hotel dear carmine thank you for you share with us and thank you for review your recent stay, we are looking forward to welcoming you back in the future and thank you for your stay with us best regard. made budi arta suma hotel manager

8/10 Bagus

Jimmy

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Ikke den bedste oplevelse.
Vi ankommer til stedet. En herre tager i mod os. Vi er pænt trætte. Vi får tjekket ind og får anvist vores værelse. Jeg havde booket med to enkelt senge. Det fik vi ikke. Aircon betalte vi extra for. Der var køleskab i værelset, men det kunne ikke sættes til. Vi går i seng efter en lang rejse hertil. Det ene myggenet falder ned i hovedet på os efter have sove lidt. Kaster det på gulvet og sover videre. Et par timer senere på natten, sidder pludselig et dyr af en slags i sengen. Vi begge to rejser os klart fra sengene. Prøver undersøge værelset. Jeg vælger gå til receptionen og snakke med dem. En mand der ikke rigtig kunne engelsk fyldte med til værelset. Han sætte myggenettet op intet andet. Dagen efter kontakter vi manageren. Han vælger give os et andet værelse. Stadig ingen enkelt senge. En seng der knirker rigtig meget så når man vendée sig i sengen vågner man. Efter min mening lever opholdet ikke op til forventning. Morgenmaden! Vi kunne ikke rigtig få alt på kortet. Mange af tingene var streget over. Hvilket gjorde man kunne kun få det samme mad hver morgen.
Menginap 3 malam pada bulan Juni 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
warmest greetings from suma hotel dear jimmy thank you for youshare wih us ,thank you for review your recent stay, we do apologies if we still have some point need to omprove, and sorry for not being comfortable , when you stay with us here , and so rry for you problems in the room ,now i have all renovated for the convenience of you stay, we are looking forward to welcoming you back in the future. please have a nice day. best regard. made budi arta suma hotel manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2018
Tanggapan dari budi pada tanggal 27 Mei 2019
warmest greetings from suma hotel thank you for you share with us thank you for review of recent stay , we are looking forward to welcoming you back in the future and thank you for your stay. please have a nice day. best regard. made budi arta suma hotel manager

6/10 Cukup Baik

natty, bangkok

Disukai: Staf & layanan
Pro : Nice garden and swimming pool Near beach just 1 minute walking Can booking for dolphin boat at reception when check in Con :Cockroachs in the bathroom
Menginap 1 malam pada bulan Desember 2017

10/10 Sangat Bagus

Torben

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hyggeligt hotel
Hotel Suma er et rigtig hyggeligt hotel, med nogle rigtig flinke mennesker og en god service. Der er en dejlig swimmingpool og værelserne er fine. Der er hyggelige omgivelser på hotellet. Familievillaen ligger ikke sammen med hotellet, men ca. 5 km inde i landet væk fra byen og oppe på bjerget. Der er meget øde og ingen turister. Vil klart anbefale at bo på selve hotellet i stedet, da det er muligt for familier at få connected rooms.
Menginap 6 malam pada bulan Juli 2017
Tanggapan dari budi pada tanggal 27 Mei 2019
warmest greeting from suma hotel dear torben thank you for you share with us thank you for review your recent stay, we are looking forward to welcoming you back in the future . and thank you for your stay. please have a good day. best wishes made budi arta suma hotel manager

8/10 Bagus

serge

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
hotel parfait
très bon accueil, petit déjeuner très bien , piscine sympa
Tanggapan dari budi pada tanggal 27 Mei 2019
warmest greetings from suma hotel dear serge thank you for you share with us thank you for review you recent stay, we are looking forward to welcoming you back in the future , thank you for your stay with us. please have a nice day. best wishes made budi arta suma hotel manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice to hear the ocean from your room
Very professional and friendly staff. Very nice breakfast. Towels were pretty tired-out and thin, but clean. Some very cool tile and stone design in the bath. Beautiful grounds.
Tanggapan dari budi pada tanggal 27 Mei 2019
greetings from suma hotel thank you for you share with us thank you for review your recent stay , we do apologies if we still have some point need to improve , we are looking forward to welcoming you back in the future and thankyou for you stay. best wishes made budi arta suma hotel manager

10/10 Sangat Bagus

Mats

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
So nice and relaxed!
I stayed here for seven days in a deluxe room. The garden is amazingly beautiful and the pool is perfect. The deluxe room is great for the money and a good upgrade if you are not a backpacker on a budget. The balcony is probably the nicest I have ever seen. The staff is very friendly and accommodating. The manager is very involved and a lovely person. The spa is very good. Breakfast and restaurant is also very good. The area around the hotel offers some very nice restaurants, services like laundry, tour guides, taxi, basic items and so on. I met some amazing people here that will be in my memory and heart forever.
Tanggapan dari budi pada tanggal 27 Mei 2019
warmest greeting from suma hotel dear mats thank you for you share with us thank you for the review your recent stay , we are looking forward to welcoming you back in the future , thank you for your stay. please have a nice day. best regard. made budi arta suma hotel manager

6/10 Cukup Baik

Maxime

Tidak Disukai: Kebersihan
Ne pas réserver d'activités à l'hôtel!
Hôtel globalement confortable, collé à la plage. Nous avons fait l'erreur de réserver des activités à l'accueil de l'hôtel, grosse erreur! Nous avons payé 50% de plus que le tarif normal, et suite à de mauvais conseils, nous avons failli manquer notre bateau pour Gili! Très décevant!

8/10 Bagus

Rasmus

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
Mysigt ställe vid havet
Bra poolområde som var lätt o spendera dagarna på samt väldigt god frukost. Lite sämre med städning (papperskorgen tömdes inte under veckan vi var där)

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
5 star surroundings, shame about the room
This hotel is unique in its environments. The ambience is Spiritual enhanced by the daily aroma of the incense followed by rituals of hindu worship. Staff and manager was great. Breakfast was sufficient and with choices. The pool was relaxing and the garden make the place warm and homely. It's near the beach and the morning calls by the touts for dolphins watch was incessant. So be warned about your morning walls along the beach. The rooms more specificly 102, smelled like the toilet bowl has came loose and tainted the whole room with the aftermaths of a 'Bali belly explosions'. They changed our room to106 immediately, which was decisively an improvement to our aromatic ordeal. However, in the small hours of that morning, whilst zombie..ing my way to the toilet, feeling the light switch, I accidentally touch the earth part of the pug point and got a nasty electric shock. I told the owner the next morning and they disabled the plug point immediately. This is a good hotel, a remarkable place to stay in... but they have a lot of maintenance work to do so that they comply to safety standard. I would stay there again without a doubt but would bring a test pen to make sure I don't get shocked again.

10/10 Sangat Bagus

Asger

Disukai: Kebersihan, kondisi & fasilitas properti
Fantastisk billigt
Fantastisk til prisen! Varmeste pool på hele Bali!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Wunderschöne Aussenanlage!
Die Zimmer sauber aber alt. Aber bei diesem günstigen Preis sieht man drüber weg.aber trotzdem hat das Hotel viel Flair.

8/10 Bagus

Coral Ian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Happy & Helpful Staff
Staff were v helpful & prompt at fixing small things in room. Really nice sitting on balcony. Many places to eat next door. Enjoyed Shri Ganesh for food & ice coffee with icecream (yum). Brekky was good at Suma. Evening meal had a fab entree (prawns in curry sauce & prawn crackers) highly recommend - main courses pork & fish a little tough. Would definitely return to Suma - suggest washing mosquito net over bed but besides that all good.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

8/10 Bagus

Hans Erik

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Helt ok hotell, med bra personal. Bra frukost. Ägare på plats, och omtänksamma :) Snabbare Internet hade varit ett plus.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Très bien
Hôtel très agréable. Service au top. On a été malade, ils nous ont trouvé un médecin en moins de 20 minutes... Personnel très sympa. Location de scooter sur place, piscine super... Des efforts à faire au niveau du restaurant et ce sera parfait

10/10 Sangat Bagus

Thomas, Toulouse

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
tres bien
Nous avons passé 2 nuits dans cet hotel et nous n'avions pas du tout envie de le quitter ! Tres bon accueil, cadre superbe, chambres confortables et bien entretenues, boissons a volonté au petit dejeuner... on recommande !
Tanggapan dari General Manager pada tanggal 21 Agu 2016
Thank you for your review, Mr. Thomas.. We will be very happy if you can spend time in our hotel next year. Best Regards, Suma Hotel

6/10 Cukup Baik

Trine Kis

Disukai: Kebersihan, kondisi & fasilitas properti
Fint hotel med gode faciliteter - vi var desværre bare uheldige at de var igang med at bygge/udvide så det var støj fra morgen til aften - ikke så hyggelige forhold til ferie

6/10 Cukup Baik

Marissa, Texas, USA

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Nice staff
The staff was really nice and checked in with you every five minutes. It was nice but it was a bit too much having them constantly checking in. Bugs and mesquites every where. If you book a standard room expect to pay for for every little add on including air con, tv, hot water, and wifi. Basic things that should be included in a hotel
Tanggapan dari Suma Hotel Lovina pada tanggal 31 Agu 2016
Dear ms. Marissa Thank you for your review about our hotel. We will improve our service so that when you stay longer you will feel more comfortable. About the bugs and mosquitos we have fogging's schedule in all hotel area every week to wipe out them. We hope you and your family will come to stay in Suma Hotel next year. Thank you. Kind regards. Suma Hotel Lovina

8/10 Bagus

robert, adelaide

Disukai: Staf & layanan
Breakfast was good Close to the beach Nice pool

8/10 Bagus

Tibor

Jó választás
Ár-érték arányban kiváló, tiszta rendes szállás barátságos személyzettel, közel a tengerpart. Rendkivűl nehéz megtalálni, nincs táblázva, egy kis utca végén.

10/10 Sangat Bagus

martine, bordeaux

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tip Top
superbe salle de bain, chambre, piscine. Très bon accueil.

10/10 Sangat Bagus

Andrew, Healesville, Australia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
great hotel to use as a stop over, from Amed travelling across the top of Bali.

8/10 Bagus

serge, rupt sur moselle

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Sejour Lovina trés agréable
Bonjour très bon séjour, cadre de l'hôtel très beau. une chambre très sympa, bon petit déjeuner. Le staff est dispo et très agréable. belle piscine et lieu calme Prés de la plage et prix abordable A recommander à lovina

2/10 Sangat Buruk

Marcus

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible and fifty
Horrible, nothing in the description is correct. The rooms don't got anything else then a fan and a shower for midgets. Mould everywhere and I got sick after the first night and left after the second. Stayed in alot of shady places while backpacking but this was just discussing. Staff is just some small boys and girls that's running around doing nothing. If you stay here the restaurant on the hotel next door is good eat there and don't go dolfin "hunting". Last words, do not stay here!

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kondisi & fasilitas properti
Fint Hotel for grei pris
Bodde her 3 netter. Fint hotel med hyggelig ansatte. Rommet var greit størrelse og air condition fungerte bra. Badet var ikke det reneste men det var varmt vann.

8/10 Bagus

SOEWIETO, jkt

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
need hot water machine
Great

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan
If you want air conditioning, you have to upgrade to superior. The hotel itself was generally ok, the pool was nice and the room was nicely designed. The staff seemed a bit lost and overall informal to a point of rudeness. But the problem is the town. The hotel is far from the "lovina beach"--25 minute walk. And even when you get to the beach it has nothing else to offer than dolphin trips which can be done in one morning. The level of harassment is the highest that we've seen in Bali. We did not enjoy our time in this area at all.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kenyamanan kamar
Goed hotel voor de prijs
Gezellig hotel goede service omgeving rustig

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kenyamanan kamar
False advertising
We felt this room was deceptively advertised. It listed a/c, which we did not have. The room was very hot and the mosquito net fell from the ceiling when I tried to bring it over the bed in the night.

8/10 Bagus

petr, Praha

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Za ty peníze odpovídající služby a stav hotelu.Snídaně byla na evropské poměry chudší,ale dostačující. Pokoj neměl klimatizaci, ale ventilátor. Vzhledem k tomu že byl zařízeny vrustikalnim stylu tak to nebyl problem

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan
hôtel vieillissant près de la plage mais bel endroit piscine très agréable et jardin magnifique pour une halte de un jour ou deux pas de problème.

10/10 Sangat Bagus

Asger, Helsingør

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Billigt, tæt på stranden
Fantastisk sted st bo hvis du vil se delfiner. Billigt. Hyggelige badeværelser, unikke hvor hver lejlighed. God pool

8/10 Bagus

TATYANA, Новосибирск

Disukai: Staf & layanan, kondisi & fasilitas properti
Релакс
Небольшой, но очень приятный отель. Территория маленькая, зато ухоженная и красивая, зеленая, отличный бассейн.Комнаты очень маленькие, но мы на улице находились, в основном. Есть терраса перед входом, столик с креслами, бесплатный Wi-Fi(глючил иногда).Убрали 1раз за 8дней, но если нужна уборка надо сказать на ресепшен, мы не говорили.Ванная комната красивая, вся в камне.Рядом можно поесть, пляж в шаге , но нужны тапки, иначе ноги порежете Тут же лодки, утром надо обязательно съездить посмотреть на дельфинов. Вообщем, отель хороший, нам понравился, но, если кто-то хочет тусовок, то ему не сюда. Здесь релакс.

8/10 Bagus

Léo, Lyon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Etape Lovina - Oct.
La décoration et l'aménagement général de l'hôtel sont magnifiques. De nombreux arbres et statues autour de la piscine vous plongent dans l'ambiance balinaise. Des chambres propres et de bonne qualité. Restaurant un peu cher, il est préférable d'essayer les bons petits restaurants de la rue. Petit déjeuner à l'assiette (fruits et plat indonésien) convenable. Quartier calme et reposant avec quelques commodités (petits restaurants, épiceries, transport). À proximité immédiate de la plage, pratique pour l'excursion à bateau pour la course aux dauphins au levé du soleil.

6/10 Cukup Baik

Verena, Germany

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Peaceful stay
The hotel facility is very nice arranged. The rooms or better saying the bungalows have an impression of privacy. As mentioned in the subject, one felt very peaceful. The pool was nice. Nonetheless we have to mention some bad impressions. All rooms come with an AC but as we have booked a standard room the remote control for the AC was taken away, because the definition of the hotel of standard room does not include this service. We have asked a few times to clarify this issue, as our booking confirmation listed an AC, but the personal did not really paid attention to that and ignored our request. The breakfast was poor because it was very very negligible. And we found a peace of small plastic in our food and we have draw attention to it very nicely but this was also ignored. We would come back but only for a short stay. Though it has a good location for a Dolphine tour.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel Suma is een aangename verassing wanneer je veel andere hotels al hebt bezocht. Alles is prima in orde. Lekker zwembad en goede bedden. Echter in het straatje waaraan het hotel ligt, en verder in heel Lovina, is niet veel te doen. Dit hotel is heerlijk om even een paar dagen rustig bij te komen en aan het zwembad te liggen. Bezoek de dolfijnen, en de hotsprings. Vanuit het hotel is alles wat Bali verder te bieden heeft makkelijk te organiseren, en tegen betere prijzen als bv in Kuta of Sanur.
Tanggapan dari Suma Hotel Lovina pada tanggal 31 Agu 2016
Dear Sir/Madam, Thank you for your review about our hotel. We hope you and your family will come to stay in Suma Hotel next year. Thank you. Kind regards, Suma Hotel Lovina

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel, too much mosquito spray.
Stayed only one night during a two day tour from Ubud to Lovina and Mt. Batur. Nice hotel, but our room had been sprayed with enough mosquitospray to kill an elephant. Our clothes and all content in our baggage smelled like mosquitospray for two weeks after. When we got there, our room category was full, so we got an upgrade. Unfortunately, the room we got was on the ground floor. The hotel offers dophin safari for 100.000 Rp per person, which is cheap. But if you book directly with the local fishermen, you`ll get your money back if no dolphins are spotted. We didn`t see any dophins, and had to leave Lovina the same day because of our tour. The hotel is situated 200 meters from the beach, altough it`s not a beach for swimming or sunbathing.

4/10 Buruk

SToh, Sg

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, kenyamanan kamar
Terrible bed bug
Stay there on 15 Sep15. Room 14. Terrible experience. Coud not sleep whole night as bed bugs were biting me . Bed bugs were crawling from mosquitoe netting, bed, pillow casing. Must have killed at least 20 bed bugs. There were blood stain on the mosquitoe net. Show the "bites" to the guy at the lobby to request change of room. The guy was convinced of beg bugs and let us sleep at abnother room without further questions.
Tanggapan dari Suma Hotel Lovina pada tanggal 31 Agu 2016
Dear Sir/Madam, Thank you for your review about our hotel. We are sorry about your uncomfortable when you stayed here. About the bugs and mosquitos, we have fogging's schedule in all hotel area every week to wipe out them. So, next time when you stay back in our hotel this problem won't happen again. We hope you and your family will come to spend your holiday in Suma Hotel next year. Thank you. Kind regards. Suma Hotel Lovina