4/10 Buruk
jason
Bepergian dalam rombongan
22 Mei 2024
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Dont normally leave reviews but paid a pretty penny for a presidential suite with rooftop pool and ocean view... when i get to my room the pictures were nothing like what I saw on expedia, my view was of a childrens pool and in the distance trees, and then above the trees ocean...0 view of beach. i complained to management and at first they tried to say thats considered a presidential suite but after a little back and forth they said they will move me to one of the corner ocean front suites like I saw in picture...
The next day I did get the room i was expecting and I will say it was beautiful... the view was nice, it was modern and updated like the pictures.. that I wouldnt of minded paying for but getting stuck with some other room tainted the experience and first impression.
I will say the staff is very very nice and accomodating... after dealing with the room issue they did go out of their way to send me special accomodations and handle any requests I had which was appreciated.. the food is ok, better then other all inclusives Ive been too in past and they have a variety of options..
The resort itself is a little boring though in my opinion and outdated.. other people said they had similar issues with rooms also so be careful.. here anything on the ocean side is considered ocean front even if your no where near it...
Nice little strip of beach, nice rooms if you get the right location, nice staff.. thats about it though.
jason
Menginap 1 malam pada bulan Mei 2024