Thank you for your feedback. Did you mention any of your concerns while you were here? For the internet, I checked with staff and no other guests mentioned this. Our front desk devices were online. For the tv, it might have been just that the input was inadvertently switched when housekeeping was cleaning. This happens on occasion. An easy fix. As for breakfast, it is offered 8:30 - 10:00, which you should have been told at check in. If not, I apologize for that -- however it is in our property description on Expedia, and there is an after-hours phone number posted that you could have called to check. In the future, at any hotel or inn, I highly recommend that you mention any concerns to staff while you are still on site, so that they can be addressed in a timely manner.

Thank you for your feedback, as numerous guests who have stayed in your room, as well as staff, have not mentioned any issues. Would you please send a private message with details so that I may look into your concerns?

Thank you Gary!

Thank you so much!

Yes, it is indeed old, built in 1790. I’m not sure what pictures you are looking at, as both rooms you were in are depicted accurately online. Please note that you were in the most spacious rooms we have, and you were upgraded to a King to accommodate your request - after you checked in - for a refrigerator. And we did not charge you an extra cleaning fee for having to change bedding in both rooms. Next time please mention any concerns you have while you are still on site, so we may address them with you, before you decide to post a 1 star review.

Thank you so much! We appreciate your feedback.

Thank you so much John! It was nice to see you again!

Hi Gayle, Thank you so much! We look forward to seeing you again! (And for those reading this, who may need a first floor room: we do have them in our Annex! Just not in the original building where Gayle stayed)

Thank you so much Tracey! See you soon!

Thank you so much Kevin! It was a pleasure having you stay with us.

Mr. Kumar, We discussed your concerns this morning, and they are understood. Thank you for your feedback,

Hi Kenneth,Thank you for your feedback! I will have maintenance look into the fan noise.

Thank you very much for your review!

Thank you very much Claire!

Thank you very much!

Thank you for staying with us!

Thank you so much Nancy! It was a pleasure having you stay with us!

Thank you very much!

Thank you so much Heather! It was a pleasure having you stay with us!

Thank you so much!

Thank you so much!

Thank you very much!

Hi Lisa, Thank you for your kind words about the restaurant. As for the your room comments, first I'd like to mention that many people like a firm mattress; it is impossible to predict. Second, if you had brought your concerns to our attention at the front desk - perhaps after the first night of your two night stay - we would have addressed your concerns, and at the very least offered to give you a different room. I personally saw you several times during your stay and would have been happy to assist. If you should stay with us again, please talk with us about different room options. Our goal is for all guests to have an enjoyable experience.

Thank you very much Danielle!

Thank you for your feedback

Thank you for your feedback. Hope to see you again!

Thank you! So nice to see you again!

Thank you very much!

Thank you for staying with us!

Thank you so much!

Thank you Suzy!

Thank you so much Jill! It was a pleasure having you stay with us!

Thank you so much Martha! We look forward to seeing you again!

Thank you so much Monique! It was a pleasure to have you stay with us.

Thank you very much for your review! We hope to see you soon.

Gosh Dennis, a bad review on Yelp wasn't enough? Even after my Hotel Manager spoke to you in person and switched your room? The screens you claimed were torn were not, rooms are constantly updated, and I - and thousands of other guests - object to the frat house comparison. Here's a helpful hint: call the establishment where you want to stay, and discuss room options, so you'll know immediately if you should book or not. Judging by your Yelp history, it looks like you almost never write anything positive. How in the world did we get those 3 stars? As for the "shockingly uninviting" FREE continental breakfast? Which part was minimal, and how could we improve? We already offer cereal, oatmeal, granola, local yogurt, fresh fruit, hard boiled eggs, pastry, bread for toast, coffee, tea, hot chocolate, and juices.And finally, it is stated publicly that our inn is pet-friendly. If you know you don't like dogs, don't book where they are welcome. If you had mentioned you heard barking while it was actually happening, and not after, we would have been able to address the issue.

Thank you for your feedback.

Thank you for your feedback.

Thank you very much for your review! We hope to see you again soon.

Hi Lorraine,I'm sorry to hear you were disappointed in your room, which happens to be one of the largest we have, and in our historic, coveted, Main House. As you requested, we made sure to vacuum the room twice, and ensured the pillows did not have feathers. As for a large bug in the sink, it sounds like a water bug, and unfortunately it is very hard to control when they will appear. For the complimentary breakfast, please let me know what you think could be added - besides our offerings of cereal, house made granola, oatmeal, fruit, local yogurt, hard boiled eggs, pastry, bread for toast, juices, coffee, tea and hot chocolate - as we are always looking to improve.

Dear Susan, Thank you very much for your candid review of your recent stay at our Inn. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

Thank you so much!

Hi Amanda, That is a pretty strong accusation without any proof. If you had said something to us while you were here, we would have checked the sheets with you, to assure you that is not the case. No one has ever gotten bed bugs from their stay at Crabtree's.

Thank you so much Tom! So nice to see you again! Barbara

Hi Karen,Thank you for your feedback, and I'm sorry you were not able to work the Keurig in your room. All machines were operational when we checked them. Unlike a traditional hotel, such as a Marriott, we are an inn, and as such we do not staff our front desk 24 hours. There is an after-hours number to call if needed. And please let us know how we could have improved the complimentary continental breakfast, as we welcome new ideas. Since we already offer cereal, oatmeal, house-made granola, local yogurt, fresh fruit, hard boiled eggs, pastry, bread for toast, coffee, tea, hot chocolate, and juices, I'm not sure what else there could be. Thank you again for any feedback.

Thank you so much!

Thank you!

Thank you so much Daniel! It was a pleasure to have you stay with us.

Thank you!

Thank you Catherine!