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The staff was extremely kind and helpful. Each employee seem to truly enjoy working there. Our king bedroom suite was immaculate and beautiful, it could not have been better. The beach was gorgeous, the food was delicious, and we can’t wait to visit again soon!
The staff are all so courteous and friendly ! They can’t do enough for you! Everything you need is here at this resort. It’s a great place for families ! The front desk checks in daily to see if you need anything ! Also kept us up to date with renovations
Susan
Stayed 3 nights in Apr 2024
6/10 Okay
William
Travelled with partner
19 Apr 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One single elevator and it didn’t work half the time. Had to use stairs most of the time and when we did use stairs it came out to a dirty area with a horrendous smelling dumpster. One of the valet boys was a douche. I know they are working on fixing things after hurricane issue but if your gonna book it up and charge that kind of money you better be ready.
Honestly, it was above my expectations considering possible consequences after last year hurricane. We liked cleanliness, staff, breakfast, adult pool (it wasn't adult only),hot tub. I guess the fact that gulf waters are super shallow there is out of hotel hands. Elevators probably need some tuning...........Thank you.
Excellent place to stay for a beach vacation. Easy access to the beach and the towel machines are perfect. Included breakfast had plenty of options and changed each day. Rooms were spacious and loved being able to open the screened in patio doors and let the air in without worrying about bugs
This is a beautiful hotel. They are still finishing up after the recent hurricane. Most things are up and running. The elevators are slow because some are used for construction. The construction is barely noticeable. I strongly recommend this hotel.
The resort has recovered nicely from the hurricane, much quicker than others. Nearly everything was complete but one pool area which should be open end of April. If you have kids, can’t do much better than Pink Shell. Amazing experience and definitely want to return.
They had a power outage out of their control that took longer than expected. It didn’t impact our day at all and they were still able to pivot and offer free dinner buffet to all guests that same night.
Tim
Stayed 5 nights in Mar 2024
8/10 Good
Jen
Travelled with partner
24 Mar 2024
Liked: Cleanliness, staff & service, amenities
Only 1 of 3 elevators working.
Jen
Stayed 3 nights in Mar 2024
10/10 Excellent
Sarah Marie
Travelled with family
24 Mar 2024
Liked: Cleanliness, staff & service
The staff is AMAZING!! The rooms are large clean and beautiful. Everyone was very friendly and helpful we love the resort. Plenty of chairs and umbrellas at the pool and beach. Having kayaks and paddle boards down by the beach was fun too. They still have lots of construction going on around the property and they have trouble with the elevators but that is nobody’s fault it just takes time to rebuild and get everything back to perfect. We had a great time!
We had never been to Ft Myer’s Beach. This was just amazing. Every single staff member from the valet, to housekeeping, to front desk and beyond was so helpful and nice. We are already planning our trip back!
They are just getting everything back up and running smoothly. Installed new ice machines while we were there. Still missing smart TV's and water filling stations.
Dionne
Stayed 8 nights in Mar 2024
8/10 Good
Holly
Travelled with group
17 Mar 2024
Liked: Cleanliness, staff & service
The room was great, very clean and wonderful view of the ocean. The property is beachfront. My biggest complaint about the resort is related to food options. Bongo’s restaurant is very slow with service and the quality of food is poor. We sat down and were told the food would take at least 45 minutes. The breakfast place was okay. The property definitely needs to enhance its food options. There wasn’t anywhere to go on property to buy snacks or water. The downtown area is walkable and can also be reached by a free tram that circles by around every thirty minutes. I would absolutely return to this hotel even with its flaws in dining options. The beachfront location and clean rooms were a huge plus. The pools are also very warm.
What a beautiful resort. I felt like I was on a Caribbean Island. The staff were exceptional from the front deck to the bartenders. Chairs and umbrella were readily available to guests.
We enjoyed eating at Bongos and Rae’s. Sunset views from our lanai were breathtaking. I can’t wait to return
Beautiful property. The area is still trying to recover from Hurricane Ian, but the staff are awesome with expected construction noise. Only issue was a broken elevator with only 1 of 3 working. We were one of the top floors and so only 1 elevator in service wasn’t ideal.
We had a great experience at the Pink Shell. The resort is has come back but is still working to bring back all the amenities, Definitely the bright spot in the area though. The rooms were top notch and the staff was very friendly and accommodating. The area is still struggling to come back from the hurricane but the Pink Shell has made large strides to bring life back to the area. Already planning our next trip!
Kevin
Stayed 4 nights in Feb 2024
Response from Matt on 5 Mar 2024
Hi Kevin! Thank you for your kind words and for choosing Pink Shell Beach Resort & Marina! We're thrilled to hear that you had a memorable experience with us. Your feedback means the world to us, and we look forward to creating more wonderful memories with you in the future!
It felt like home… but with palm trees! A wonderful place that has everything you could want! Staff was exceptional! Property was immaculate! Food was exceptional! One thing I will suggest… it would be nice if there were snacks available in the gift shop or a vending machine (bags of chips, cookies, candy, etc …) We can’t wait to go back to the Pink Shell!
Debra
Stayed 6 nights in Feb 2024
Response from Matt on 5 Mar 2024
Hi Debra! We're delighted that you enjoyed your stay at Pink Shell Beach Resort & Marina! It brings us great joy to know that we were able to provide you with a memorable experience. Your kind words are truly appreciated, and we can't wait to welcome you back for another exceptional stay!