2/10 Sangat Buruk
Rebecca
7 Jun 2024
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
We stayed at the Ridgeline for four nights this week. On a positive note, I would like to say their employees were very professional and courteous.
We paid $600 a night and we’re informed upon check-in that there was no one to clean the room daily.
We cleaned our own room, when we needed toilet paper we had to go and retrieve the toilet paper from the front desk. And all my years of travel, I never had to walk across a hotel facility with toilet paper in my hands . I also took two towels down to the front desk to get new towels, they were not provided in the room nor were washcloths or bathmat placed in the room .
The telephone did not work during the time we were there at all, and I was informed that they would be fixing it in another week once we’re gone.
As I took my luggage to our room, I stepped in dog feces. The same feces was there 48 hours later on the path actually the grass in front of our room was littered with feces. The hotel should provide a fenced in area for the dogs that was disgusting.
Instructions on how to use the air conditioner were not provided, went to the front desk. They said they did not have those instructions so they sent up a custodian to help us.
We spent $3000 for this room for five days. I’m not a snob but I do expect if I’m paying 300 a night the room is cleaned, I don’t have to worry about towels and the area in front of my room is sanitary.
I did not expect to be staying in a hostel.
Rebecca
Menginap 5 malam pada bulan Juni 2024