Hi Shin,Thank you for your positive review! We're delighted to hear you had a great experience with us. We hope to welcome you back soon!

Hi Irene, Thank you for your kind words! We're thrilled to hear that your check-in and check-out experience was seamless, and that you found the room and property clean. Dhur and Joe are indeed exceptional team members, always ready to go the extra mile. We appreciate your feedback and hope to welcome you back soon!

Hi Emma,Thank you for the positive feedback! We're thrilled you enjoyed your stay and appreciated our clean rooms, friendly staff, and well-maintained facility. We hope to welcome you back again soon!

Hi Toshikazu-sanThank you for your lovely review! We are glad you have enjoyed your stay here with us in Penang.Hope to see you again in future.RegardsThe Management

Hi Carol,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. We'll address the issues with the alarm clock, hot water, and door privacy to enhance our guest experience. Your input is valuable, and we hope to welcome you back for a more comfortable stay.Sincerely,

Hi Kin Sum,Thank you for your positive feedback! We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon!

Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel. We look forward to welcoming you again soon.Best regards,

Dear Guest,Thank you for your valuable feedback. We sincerely apologize for the inconvenience you faced regarding the bed arrangement during your stay. Your comments will certainly help us improve our services. We're delighted that you appreciated our hotel's convenient location close to shopping malls and restaurants. We hope to welcome you back for an improved experience in the future.Best regards,

Hi Jolene,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that you enjoyed our hotel's convenient location and found the rooms to be clean and well-maintained. Your feedback regarding the noise level is important to us, and we apologize for any inconvenience it may have caused during your stay.We understand how crucial rest is, especially before an event like the Penang Bridge Marathon, and we're truly sorry that you couldn't get the peaceful rest you needed. Please know that we're constantly exploring ways to improve our soundproofing to ensure a more serene stay for all our guests.We appreciate your support and hope that despite this setback, you had a great time during the marathon. If your travels bring you back to the area, we'd love another chance to provide you with a more restful and enjoyable experience.Sincerely,

Hi Hanwen,感谢您的反馈。我们很高兴您喜欢环境和位置的便利性。对于跳蚤的问题，我们深感抱歉，将立即采取措施来解决这个问题，以确保您的下次入住更加愉快。希望能再次为您提供服务。

Thank you for your valuable feedback! We appreciate your kind words about our location, charm, and modern amenities. We apologize for any inconvenience you experienced due to the lack of soundproofing. Your comments will help us improve and provide a better experience for our guests. We hope to welcome you back soon!

Thank you for your positive feedback! We're delighted to hear that you had a good experience with us. If you have any specific suggestions or areas where you think we could improve, please feel free to share your thoughts. We value your input and are always looking for ways to enhance our services. We hope to have the opportunity to serve you even better in the future.

Hi Changyong,Thank you for your valuable feedback! We're glad to hear that your check-in experience was smooth and that you found our staff friendly. We appreciate your suggestion about briefing guests on our facilities, and we'll work on improving communication in this regard. We'll also look into enhancing the lighting at the pool area and addressing the air conditioning concern. We're delighted that you found our modern and cozy renovation welcoming. We hope to have the pleasure of hosting you again in the future!

Hi Wan Yuan, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! Regards

Hi Kamfai,Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. Regards,

Hi Guest, Thank you for sharing your thoughts on your recent stay. We are glad you enjoyed your stay. If you do have a chance in returning, we'll be more than happy to be your accommodation host again! Regards

Hi Shi HuaThank you for taking the time to share your feedback, allowing us the opportunity to address your concerns. We have noted your observations and recommendations for improvements to the highlighted areas of concerns. Please be assured that we have shared these with our respective team members for further rectification. We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for your valued feedback and we look forward to welcoming you again to have another opportunity to serve you better.RegardsKaeResidence Manager

Thank you for your feedback and glad you have an enjoyable stay with us.RegardsKaeResidence Manager

Hi Chi ChongThank you for taking time to write such a lovely review on your recent stay with us. The team is truly heartened to note that you had a delightful stay with us and enjoyed our exciting island. We cannot thank you enough for your fabulous compliments on our friendly and helpful staff members. Thank you! All of us truly enjoyed being of service to you and we sincerely look forward to hosting you on another faultless and enjoyable stay with us again soon. RegardsKaeResidence Manager

Hi guest,Thank you for rating. we'll be more than happy to be your accommodation host again!

Hi YuThank you for your feedback. Indeed, your booking was for Studio Executive category with a Kingbed. Our Studio Executive room sizes varies from approximately 21s/m to 26s/m, depending on certain building structures in the hotel. The room photos in the website is correct as the website is using a generic room pictures for all Studio Executive category. Citadines Connect Georgetown Penang transformed as a Heritage Boutique, and our rooms are built in close proximity which may cause inevitable noise disturbance. Nevertheless, we sincerely apologize for the inconvenienced you encountered during your stay with us.Thank you.Resident Manager/Kae