Staying here was such a delight. I booked this hotel for a quick getaway for my parents who were attending a wedding up north. The manager called me once to confirm the arrival time at the hotel so he could make sure they would have the room ready on time (as they were a bit short handed that day).
When my fathers car broke down while in Penang, the manager was absolutely wonderful, and offered them his own personal car so they could make it to the wedding in Alor Setar on time.
Hotel side, the Macalister Terraces feels new, clean, well maintained and very central for those wanting to explore Georgetown. Not to mention a very affordable place for those who are looking for comfort at a reasonable price.
Would 100% book another stay here, or recommend it anyone travelling to this part of Malaysia. Keep up the great work guys!