6/10 Cukup Baik
Heather
Bepergian bersama keluarga
24 Mei 2024
Disukai: Kebersihan
We were really looking forward to this healing resort experience but we were disappointed. In a place where we were looking to relax and rest after a week of walking 30k steps a day in Tokyo we were a bit disappointed in how stuffy it felt.
We knew this was a Balinese place so we weren't even looking for the traditional experience but from the moment we entered we felt really awkward, almost like we were inconveniencing them. The place just didn't seem very relaxing, more like a rigid schedule at a boarding school vibe. When we arrived we requested a late checkout but on the day of checkout they kept calling us... 1st to say we need to check out (when we already said late checkout), 2nd to tell us they will charge us for each other, 3rd time to tell us to leave. We requested 11 am checkout and we were in the lobby at 11:05.
The food was not good and if you want to change, good luck, cause you need 3 days advanced notice to change anything. It was so bad we went out the final night and I told them we wouldn't be there but they still called us about the dinner. They call you to make sure you arrive on time... Even after I said we won't be there. Maybe communication issue. I felt like we were getting punished for missing that horrible raw fish dinner.
Beds were not very comfortable.
For the money I paid there should have been a bit more flexibility to make it a relaxing resort. Next time we go to hakone we will not reserve here again.
Heather
Menginap 3 malam pada bulan Mei 2024