Studio Standar, 1 Tempat Tidur King (No Resort Fee 19751608) | Pemandangan dari kamar
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Ulasan untuk Ala Moana Hotelcondo by Luana Vacation Rental

3.5 out of 5
Ala Moana Hotelcondo by Luana Vacation Rental
410 Atkinson Dr., Honolulu, HI

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 74 dari 246 ulasan" "
Penilaian 8 - Bagus. 81 dari 246 ulasan" "
Penilaian 6 - Cukup Baik. 46 dari 246 ulasan" "
Penilaian 4 - Buruk. 30 dari 246 ulasan" "
Penilaian 2 - Sangat Buruk. 15 dari 246 ulasan" "

7,4/10

Kebersihan

7,2/10

Staf & layanan

7,4/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

4/10 Buruk

Carmen

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
I thought I was getting an accessible bathroom. It was not. No handrails for the toilet and the toilet was low. Only one handrail in the shower with the bathtub wall being so high it was difficult to get in. I only thank God my stay was short enough that I could put up with staying there, although I was very tempted to move. It was uncomfortable for me.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Luana Hawaii pada tanggal 4 Mar 2024
Thank you for sharing your experience with us. We're sorry to hear that the bathroom did not meet your accessibility needs. We understand the importance of having the right facilities for your comfort and safety. We apologize for any discomfort this may have caused during your stay and appreciate your patience. If you have any further comments or suggestions, please feel free to share them with us.

8/10 Bagus

Joanne

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
N/a
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Luana Hawaii pada tanggal 8 Feb 2024
Thank you for choosing Luana Hawaii Realty for your stay.We look forward to welcoming you back to our hotel in the future.

2/10 Sangat Buruk

Minami

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Luana pada tanggal 9 Jan 2024
Thank you for taking the time to share your experience with us. We're truly sorry to hear that your stay fell short of expectations due to the condition of the room. Please accept our sincerest apologies for any inconvenience caused. Please feel free to reach out to us directly if there's anything we can do to make amends or assist you further.

10/10 Sangat Bagus

Eliud, Raleigh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Thank You Very Very Very nice Place
Menginap 7 malam pada bulan September 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 13 Des 2023
Thank you so much for your kind words! We're thrilled that you found our place to your liking. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We can't wait to welcome you back!

8/10 Bagus

LYNN

Disukai: Kondisi & fasilitas properti
no service, no problem
As this was a vacation rental, there was no 'service'. Not a problem. I did notice that there was a hole in the wall. The bed was somewhat softer than my personal preference.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 13 Des 2023
Thank you for your stay at our vacation rental unit and taking time to review our unit. We appreciate your understanding regarding the lack of traditional services in a vacation rental setup. If there's anything specific, you'd like us to improve upon or if you plan to visit again, please let us know. We'd love to make your next stay more comfortable and enjoyable.Mahalo.

6/10 Cukup Baik

???

ホノルルマラソンで利用しました。 日本からは早朝着便でしたので、アーリーチェックインにも対応していただけて、とても助かりました。 レンジも使えてとても便利に過ごせました。 また、宿泊したいです。ありがとうございました。
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 13 Des 2023
この度は弊社バケーションレンタルのご利用誠にありがとうございます。またのご利用を心よりお待ち申し上げております。

8/10 Bagus

KAZUMA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
good
Menginap 5 malam pada bulan November 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 30 Nov 2023
Aloha Kazuma,Thank you for choosing Luana Hawaii Realty for your stay and taking the time to post a review of our property. We look forward to welcoming you back to our hotel in the future.

4/10 Buruk

Barbara

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rate not worth it. No daily service and only two toilet tissue provided for a week stay
Menginap 9 malam pada bulan Oktober 2023
Tanggapan dari Luana Hawaii pada tanggal 21 Okt 2023
Thank you for your stay and letting us know about your experienced during your recent stay at our property. As we stated on the listing, we do not provide daily housekeeping services during your stay. We apologize that our service did not satisfy your expectations.

2/10 Sangat Buruk

Aeli

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Shower curtain was stained, tub drainage was bad, mattress hadn't had any cushion..... I didn't know it was managed by third party. I'll never book anything with Expedia anymore
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Luana pada tanggal 12 Okt 2023
Thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations. We will share your valuable opinions with our team to improve our services.

10/10 Sangat Bagus

Hiroyuki, Honolulu

Menginap 7 malam pada bulan September 2023
Tanggapan dari Luana Hawaii pada tanggal 21 Okt 2023
Aloha, thank you for choosing Luana Hawaii for your stay. We look forward to welcoming you back to our hotel in the future. Mahalo.

4/10 Buruk

Yumi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Luana Hawaii pada tanggal 28 Agu 2023
Thank you for providing your feedback.We apologize that our service did not satisfy your expectations. We truly appreciate if you could provide areas which we need to improve. I look forward to hearing from you and learning how we can make this right.Mahalo.

10/10 Sangat Bagus

Tonya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 7 malam pada bulan Agustus 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 18 Agu 2023
Thank you for choosing Luana Hawaii Realty and being a wonderful guest and welcoming you back soon. Mahalo.

10/10 Sangat Bagus

Samara

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Luana Hawaii pada tanggal 7 Jul 2023
Thank you!

10/10 Sangat Bagus

GENKI

Menginap 5 malam pada bulan April 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 31 Mei 2023
Aloha,Thank you for choosing Luana Hawaii Realty for your stay. We look forward to welcoming you back to our hotel in the future. Mahalo.

10/10 Sangat Bagus

CHERYL

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a very spacious unit. would love staying there again.
Menginap 2 malam pada bulan April 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 11 Apr 2023
Thank you for being a wonderful guest and welcoming you back soon. Mahalo.

8/10 Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian bersama keluarga
Disukai: Staf & layanan, kondisi & fasilitas properti
Overall good BUT….
Location was perfect!! And room was clean. But 1.Door of closet does’t on the slide, it’s very hard to open. 2. Table shook terribly, hard to eat and write.. 3. The most of all, bed is sagging in the center, 2 people moves toward to center, hit each other all night. And uncomfortable.
Menginap 5 malam pada bulan Maret 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 13 Mar 2023
Aloha,Thank you for choosing Luana Hawaii Realty and letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement.We look forward to welcoming you back to our hotel in the future.

10/10 Sangat Bagus

YUDAI

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
すごくいい眺めだった
Menginap 5 malam pada bulan Januari 2023
Tanggapan dari Luana Hawaii Realty pada tanggal 24 Jan 2023
この度は弊社バケーションレンタルのご利用誠にありがとうございました。またのご利用を心よりお待ちしております。

10/10 Sangat Bagus

Ken

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2022
Tanggapan dari Luana Hawaii Realty pada tanggal 13 Jan 2023
Thank you for being a wonderful guest and welcoming you back soon. Mahalo.

10/10 Sangat Bagus

Kohei

Disukai: Kebersihan, kondisi & fasilitas properti
年末に大変快適に過ごさせてもらいました。
Tanggapan dari Luana Hawaii Realty pada tanggal 12 Jan 2023
この度は弊社バケーションレンタルのご利用ありがとうございました。またのご利用心よりお待ちしております。Mahalo.

8/10 Bagus

Mari, Honolulu

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Price was good, close to Ala Moana Mall and Park.
Menginap 7 malam pada bulan Oktober 2022
Tanggapan dari Luana Hawaii pada tanggal 19 Okt 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our vacation rental unit.We hope to see you soon!

4/10 Buruk

Andrew, Granite Bay

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
The property is in a convenient location. However, it's not managed by the hotel, but through a different real estate agency. Its check-in is still done by the hotel though with a very long line around 4:00 pm. It took us over an hour to get through. This is unexpectedly long wait and upset some family members.
Menginap 7 malam pada bulan September 2022
Tanggapan dari Luana Hawaii Realty pada tanggal 19 Sep 2022
Thank you for your stay at our vacation rental unit. It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.We are very sorry the line to check in was so long. This is privately managed unit however the check in is done by hotel front desk. Thank you again for taking the time to share your experience with us. We’re grateful for customers like you.

10/10 Sangat Bagus

Claire

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked a 2 bedroom suite and loved it. The unit was on the 34th floor and was spacious with multiple lanais in each room. The kitchen was stocked with 2 blenders which we did not use, but a rice cooker which we used everyday! I would rent this unit again for the size and location. We found that parking was only difficult to find if you come back very late in the evening; this wasn't a problem for us, because we were always back before 9pm. I would absolutely stay here again.
Menginap 8 malam pada bulan April 2022
Tanggapan dari Luana Hawaii Realty pada tanggal 18 Mei 2022
Aloha! Thank you very much for staying with us for your vacation here in Hawaii. We are very pleased to hear that you have enjoyed your stay at our unit. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

6/10 Cukup Baik

Nikole, Taylor

Menginap 4 malam pada bulan Mei 2022

10/10 Sangat Bagus

Estefania

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a nice area. There’s a bridge to the nice outdoor shopping center next door on the second floor. It’s a well recognized hotel in Honolulu, however when you book through Expedia, you’re getting a sort of Air Bnb deal. So you’ll have to sign a contract that you’ll take care of the room you’re given, that you acknowledge the private company’s rules, etc. Yet the room is like any other room in the hotel… so I didn’t understand that. Nonetheless, it was a great stay. In a great area. If you don’t wanna do the walk to Waikiki, Uber/lyft is like a $7 - $12 ride depending on what time you order it. Ala Moana beach park is 2 cross walks away. That’s one of the best perks of staying at this hotel as well because it is beautiful there and less of a crowd than at Waikiki and you can catch a beautiful sunset.
Menginap 5 malam pada bulan Mei 2022
Tanggapan dari Luana Hawaii Realty pada tanggal 10 Mei 2022
Thank you very much for staying with us for your vacation here in Hawaii and providing your review. We are sorry for the confusion; this unit is privately managed vacation rental room at Ala Moana Hotel. It was a pleasure to have you as our guest and we hope to welcome you back soon.

8/10 Bagus

Gwendolyn L

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room should be cleaned every couple of days
Menginap 6 malam pada bulan April 2022
Tanggapan dari Luana Hawaii Vacation Rental pada tanggal 2 Mei 2022
Aloha Gwendolyn, Thank you for your stay at our Ala Moana Hotel vacation rental unit and providing your feedback. Since this is vacation rental unit, the housekeeping service is available with additional fee. Thank you very much for being a wonderful guest. Mahalo.

4/10 Buruk

Grant

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Extremely noisy construction and pool closure. This wasn’t made obvious at time of booking.
Menginap 4 malam pada bulan April 2022
Tanggapan dari Luana pada tanggal 12 Apr 2022
Thank you for your stay at our vacation rental unit and providing your feedback. We stated on the listing regarding exterior construction and pool closures, however we are verry sorry if the notation was not clear. We apologize for this inconvenience.

6/10 Cukup Baik

Beate

Disukai: Kebersihan, staf & layanan, fasilitas
Menginap 2 malam pada bulan Maret 2022

10/10 Sangat Bagus

Levon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I stayed in room 1608 which is a private condo unit with King Bed, ocean-view. Housekeeping was not included- I was ok with this since I was traveling alone. The coffee mugs provided were dirty with coffee stains. I brought my own mug with me so it wasn’t a problem. These minor negatives did not impact my overall experience. The AC works great which is a huge plus. There’s a mini fridge, microwave, no utensils or plates, but two coffee mugs. There is a iron and ironing board, blow dryer, huge closet space with hangers, starter kits of one roll of paper towel, couple rolls of tp, toiletries. There’s a coffee pot with coffee filters. The TV is not the easiest to navigate. Remote control buttons are sticky and delayed. Ala Moana Shopping Center is located on the same property. There’s a Starbucks downstairs. Easy access to Lyft/Uber from the lobby. Parking is available $35.00 per day with in/out privileges. Parking is limited. The hotel property is clean, friendly staff, excellent location. Safe and private. You can’t access the elevator without the room key.
Menginap 7 malam pada bulan Februari 2022
Tanggapan dari Luana Hawaii Realty pada tanggal 8 Apr 2022
Aloha. Thank you for choosing our vacation rental unit for your stay and providing your feedback. We will address these issues. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

6/10 Cukup Baik

Brandon

Menginap 4 malam pada bulan Januari 2022

10/10 Sangat Bagus

James

Menginap 7 malam pada bulan November 2021

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan
They charged $34.50 p/night ($105 total) and there was never any parking. They said it was OK to park where notice says, “No Parking” and everyone else did that. Very dangerous and risky for accidents and rental damages. They told me to park on the street which is a lower rate but I was already charged the full on-site rate!
Menginap 3 malam pada bulan Juli 2021
Tanggapan dari Luana Hawaii Realty pada tanggal 27 Jul 2021
We are sincerely sorry for the inconvenience Ala Moana Hotel parking has caused. We will make sure to inform Ala Moana Hotel of this matter as parking is out of our company's control.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The parking situation was TERRIBLE!!! One night we had to park at the mall because the hotel’s parking garage was fully occupied. The hotel staff were courteous and professional. Overall the hotel was pretty clean. The door men were outstanding! Always making sure we knew how to get to our desired locations and called a cab for us when we needed one.
Menginap 4 malam pada bulan Juli 2021
Tanggapan dari Luana Hawaii pada tanggal 19 Jul 2021
Thank you for your review and stay at our Ala Moana Hotel unit!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Surprisingly great room!
Great location right next to Ala Moana Shopping Center. The room was clean although a little worn in places. The refrigerator was hard to open but worked well. The view was great. The room could have used a little table to eat on. We got locked out once but the hotel staff was very efficient in coming to help. Very convenient location if friends/family are going to be picking you and driving you around.
Panoramic view
Menginap 6 malam pada bulan Juli 2021
Tanggapan dari Luana pada tanggal 18 Agu 2021
Thank you for feedback! We are glad you enjoyed your stay here. Mahalo!

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 9 malam pada bulan Juni 2021
Tanggapan dari Luana Hawaii pada tanggal 19 Jul 2021
Thank you for your review!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Juni 2021
Tanggapan dari Luana pada tanggal 14 Jun 2021
Thank you very much for staying with us for your vacation here in Hawaii. We are very pleased to hear that you have enjoyed your stay at our unit. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future!

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Ok
The stay was alright I paid for an ocean view but ended up with a city view very disappointing
Menginap 8 malam pada bulan Mei 2021
Tanggapan dari Luana Hawaii Realty pada tanggal 17 Mei 2021
Thank you for your review and we are sorry to hear that the view from the room did not meet your expectation. Every hotel/unit owner has a different definition of ocean view and oceanfront view. We are available to answer any questions before your booking as well.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love how close we were to the beach and shopping mall
Menginap 3 malam pada bulan April 2021
Tanggapan dari Luana Hawaii pada tanggal 5 Apr 2021
Aloha, Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo.

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2021
Tanggapan dari Luana pada tanggal 9 Apr 2021
Thank you for your feedback!

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2020
Tanggapan dari VR pada tanggal 9 Des 2020
Thank you very much for your feedback!

4/10 Buruk

Sandra

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Dissapointed
I was dissapointed in the room. Its old, outdated and an extremely basic hotel room. The hotel Ala Moana Hotel is nice, I would suggest booking directly with the hotel, at least you will get maid service. You might as well pay the higher price because the cleaning charge of 130 you could probably get a suite. A/C either hardly worked or periodically it would free you. Coffeemaker with no coffee. MAKE SURE YOU READ THE FINE PRINT. The price may look good but when you add on the cleaning and "owners" fees, its way more than it appears.
Menginap 3 malam pada bulan Juni 2020
Tanggapan dari Gaia Hawaii pada tanggal 23 Jun 2020
Thank you very much for staying with us and providing your feedback. We apologize that our service did not satisfy your expectations. We will refer to your opinion to improve customer service in the future.

2/10 Sangat Buruk

Yoshi, Tokyo

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
コロナウィルスのため、ワイキキが自粛になっているにもかかわらず、キャンセルしてもらえず、全額払った。 レストランも休業なのに、どうやって、旅行するのでしょうか？ もう少し柔軟な対応をするべき
Menginap 3 malam pada bulan Maret 2020
Tanggapan dari アラモアナ pada tanggal 27 Mar 2020
この度はメッセージをお送りいただきありがとうございます。まず、この大変な時にお時間を頂戴しわざわざ連絡いただいたこと、また皆様のご健康をお祈り申し上げます。せっかくのご旅行がキャンセルとなったということで非常に残念ではございますが、本件（コロナウイルス）に関するキャンセル処理はエクスペディアが一貫して行っておりますため、お問い合わせはエクスペディアまでお願いいたします。

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
アラモアナセンターへ直結しており、バスもたくさんあり便利です。またダウンタウン、カカアコ、ホールフーズクイーン店なども比較的近く場所としては大満足でした。 部屋は車椅子の方でも使えるバリアフリー仕様でしたが、尿臭のような匂いが気になりました。それ以外は満足です。
Menginap 8 malam pada bulan Februari 2020
Tanggapan dari Hawaii Vacation Rental pada tanggal 16 Mar 2020
この度はご宿泊いただきまして誠にありがとうございます。ハウスキーパーに連絡をして、清掃を徹底しますよう伝えます。不快な思いをさせてしましまして大変申し訳ございませんでした。 またのご利用心よりお待ちしております。

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Room is smaller than on the picture, small beds as well. They are doing construction over there and elevators had some weird ways to go to lobby. They need to clean room better. I found a small bottle of Korean liquor under the bed, and my mom found an old cookie under hers.
Menginap 8 malam pada bulan Maret 2020
Tanggapan dari Hawaii pada tanggal 12 Mar 2020
Thank you for providing your staying with us for your vacation here in Hawaii and letting us know about  this issue. We apologize that room was not clean. We will address this issue as soon as possible. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future.

4/10 Buruk

Traveler terverifikasi

Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Hawaii pada tanggal 4 Mar 2020
Aloha. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo,

8/10 Bagus

Shir

Bepergian bersama teman, Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
THIS IS A GREAT PROPERTY. THE ONLY COMPLAINT I HAVE IS NO ROOM SERVICE DURING OUR STAY.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Hawaii Luana pada tanggal 12 Feb 2020
Aloha, Thank you very much for staying with us for your vacation here in Hawaii. Also we appreciate your feedback. Thank you very much for being a wonderful guest, we look forward to hearing from you again in the future! Mahalo,

6/10 Cukup Baik

Shawna

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel is great, I love the staff, the area and Starbucks in the lobby. I stayed in a condo in the hotel this time and I’m not sure I would do it again.Since it’s owned separately I couldn’t Ask the front desk anything. I do not have any hot water the first two nights, it was cold this trip and the heater did not work and there is not an extra pillow or a blanket. The bed only had a sheet and a light blanket on it and the pillows or small squares.
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Gaia Hawaii pada tanggal 10 Feb 2020
Aloha, Thank you very much for taking your time to write us a review. We are very sorry to hear that your stay with us did not meet your satisfaction. We will continue to work hard to bring our guest a pleasant stay. Mahalo

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Fasilitas
GIGAから何の連絡もなくサービスが良くない グラスが1個しかない他の部屋はどうなのでしょうか 電波が弱くラインができなかった
Menginap 9 malam pada bulan Januari 2020
Tanggapan dari ガイアハワイ pada tanggal 12 Feb 2020
この度はご宿泊頂きまして誠にありがとうございました。この度は、ご不便をお掛けして申し訳ございませんでした。ご滞在中、管理会社にご連絡頂けましたら対応させて頂きます。 またのご利用して頂けましたら幸いでございます。

4/10 Buruk

HSU CHEN

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari Gaia Hawaii pada tanggal 7 Feb 2020
Aloha, Thank you very much for your feedback. We apologize our unit at Ala Moana Hotel did not meet your satisfactory. We will continue to work hard to better service our future guests. Sincerely, Gaia Hawaii

2/10 Sangat Buruk

Jimmy

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Filthy room in exchange for $100 in cleaning fees
Filthy room. Exorbitant cleaning fees for a place that wasn’t clean? Feel like I should be reimbursed somehow.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Gaia pada tanggal 21 Jan 2020
Thank you very much for staying with us and providing your feedback and letting us know about  this issue. We apologize that our service did not satisfy your expectations. we will contact housekeeper and address this issue as soon as possible. We are sorry for the incovinience.

4/10 Buruk

SSE

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Way smaller than picture showed. Bed were horribly uncomfortable. Because it was owned by a third party there was no housekeeping.
Menginap 5 malam pada bulan Januari 2020
Tanggapan dari Gaia pada tanggal 21 Jan 2020
Thank you very much for staying with us for your vacation here in Hawaii and providing your feedback and letting us know about  this issue. We apologize that our service did not satisfy your expectations. We will address this issue. We are sory for the inconvinience.