Aloha Suthep, We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.Mahalo,Hotel Executive Office,Moana Surfrider, A Westin Resort & Spa

Aloha Fannai, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you were impressed with our beautiful property and cordial associates. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Julie, Mahalo for taking the time to share your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know you love our property and have enjoyed your stay with us. Your continued support means the world to us, and we can not wait to welcome you back for many more wonderful visits.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Americo, Mahalo for posting a review of your stay with us. We are glad to know you were impressed with the cleanliness of our property and that overall you had a pleasant time while you were here. However, we regret if we missed meeting any of your expectations. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha David, Mahalo for staying at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. While we are glad you liked your overall time with us, we are sorry for the inconvenience caused due to the lack of balcony usage during your stay. We hope you will give us another chance to earn your perfect rating in the future.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha, Kevin, Mahalo for sharing your thoughts with us. We were disappointed to read about the issues you had with the air conditioning unit in your guestroom. We will address this appropriately, as our goal is always to provide a relaxing experience to our guests. Furthermore, we are sorry for the noise disturbances you encountered and for the frustrations this caused. We are grateful for your patience, and we want you to know our front desk is always available to help make you as comfortable as possible. We appreciate all of your feedback as we are always looking for ways to improve. We hope you will consider us for your next visit to the area and allow us the opportunity to better your stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Julia, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are pleased that we could provide you with an enriching stay. We appreciate your generous comments regarding our attentive associates and unbeatable beachfront location. However, we are sorry for the noise issues that disturbed you while you were here. Please know our front desk associates are always available to help make your stay as comfortable as possible. Moreover, it is disappointing to hear about the inconvenience caused due to the lack of balcony usage during your stay. Mahalo for all the feedback that helps us strengthen our guest experience on all levels. We hope you will choose us again so we can welcome you back to the seamless stay you deserve.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Andrew, We are pleased your stay was enjoyable, and we are grateful for your nice rating. All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Hyun, All of us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Kayo, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Ayako, Mahalo for letting us know your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Hyejin, Mahalo for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and we look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Samuel, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Motoko, We appreciate your gracious rating about your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. It means a lot for us to learn that we met all of your expectations. Mahalo for being our guest, and we look forward to a future visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mark, Mahalo for being our guest at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for making us a part of your daughter's birthday celebration. It is lovely to know you had an enriching stay and that our intuitive associates helped to enhance your visit. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Sophie, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Jong, Mahalo for taking the time to leave your comments. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. As a historic resort, we, unfortunately, cannot change anything in regard to the size of our rooms. It is disappointing to know we did not meet your expectations during your stay. We do hope to have the opportunity to welcome you back to provide the true Moana "First Lady, First Class" stay. During your next visit, we recommend rooms in our Tower Wing with larger, more spacious guestrooms and a balcony overlooking vibrant Waikiki or Waikiki Beach. Mahalo once more for sharing your experience and providing us with helpful information that can further enhance our services going forward.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Taro, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Your continued loyalty means the world to us, and we are grateful for the opportunity to host you during your visits. We are sorry to read your favorite balcony was under construction during your recent stay, but we are glad our team provided you with a coupon to make up for the inconvenience. We are also happy you love our location and interior. We can not wait to welcome you back for another memorable stay, and we will do our best to ensure that your next visit is just as fantastic as the ones before.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Stephen, Mahalo for reviewing your stay with us. We apologize for any inconvenience caused by the pool's operational hours and the concerns you had with the hot tub. We are also sorry for any disappointment caused by their current closure. We will work on ensuring that potential guests are informed about any limitations or changes to our amenities when making reservations. Your feedback is valuable to us as we strive to enhance the guest experience, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and provide you with an improved and enjoyable stay.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Tomas, Mahalo for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it is nice to hear that you had an enjoyable stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We'd love to host you again someday for another great visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Florabelle, Mahalo for chosing to stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad you enjoyed our unbeatable beachfront location just steps from the breathtaking shores of Waikiki beach and within walking distance of Honolulu's most beloved shopping, dining and entertainment attractions. We are also excited to share your kind remarks with our associates. They are committed to enhancing each guest's visit with exceptional Hawaiian hospitality, and we appreciate your recognition of their service. We value your business and look forward to seeing you again soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mr. Kyle, Mahalo for the generous review of Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to read about your enriching stay and how much you and your family enjoyed our excellent location and thoughtful hospitality. We work hard to deliver a revitalizing experience for all of our guests, so we celebrate reviews such as yours. We appreciate your recommendation and look forward to welcoming you all back soon. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Becky, Mahalo for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach your home whenever your travels bring you to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Paul, Mahalo for rating your stay at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Ms. Joanth, Mahalo for visiting us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mikhal, Mahalo for taking the time to review your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to know our prime location was ideal for you and that you had a pleasant time while you were here. We appreciate your recommending us to future guests and look forward to welcoming you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Parkson, Mahalo for posting a review of your stay with us at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are glad to know you were pleased with the service you received from our cordial associates. However, we are sorry for your disappointment with the overall condition of our guestrooms. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We appreciate your business and look forward to seeing you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Mickey, Mahalo for choosing Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach, and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Yoritaka, Mahalo for posting a review of your stay with us. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Richa, Mahalo for the kind words and for recommending Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are thrilled to read that you loved your stay at our resort. It was our pleasure to have you as our guest, and we hope to welcome you back for another fantastic stay in the future.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Ruth, Mahalo for posting a review of your stay with us. We are sorry for the cleanliness and maintenance issues you encountered Your feedback has been shared with our team so appropriate measures can be taken to keep this from happening again. We want our property to be a relaxing retreat and will continue to work diligently to make sure our guests are thoroughly impressed with every aspect of their stay. We hope to have the opportunity to make your next stay perfect in every respect.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Puneet, Mahalo for choosing to stay with us. Please accept our sincere apologies for not meeting your expectations regarding the room type you reserved. We do try to honor these requests for reservations made through a third party; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. Additionally, our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with all our websites for our property. We appreciate you bringing this to our attention and for your patience. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Alanna, Mahalo for sharing the nice rating about your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Sarah, Mahalo for sharing about your visit to Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach; we appreciate the generous remarks. Our focus is on maximizing all the details that cultivate a great stay; therefore, we are pleased to know our unbeatable beachfront location and historic architecture enhanced your time with us. Mahalo again for your recommendation, and we look forward to your next visit.Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa

Aloha Tarca, Mahalo for taking the time to share your experience at Moana, Surfrider, A Westin Resort & Spa, Waikiki Beach. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Mahalo,Guest Experience Team,Moana Surfrider, A Westin Resort & Spa