Suite, 2 kamar tidur, Bebas Asap Rokok, tepi laut | Pemandangan dari kamar

Ulasan untuk Sheraton Waikiki Beach Resort

4 out of 5
Sheraton Waikiki Beach Resort
2255 Kalakaua Ave, Honolulu, HI

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 1308 dari 1892 ulasan" "
Penilaian 8 - Bagus. 354 dari 1892 ulasan" "
Penilaian 6 - Cukup Baik. 123 dari 1892 ulasan" "
Penilaian 4 - Buruk. 51 dari 1892 ulasan" "
Penilaian 2 - Sangat Buruk. 56 dari 1892 ulasan" "

9,2/10

Kebersihan

9,2/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Paul, St.Augustine

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved everything!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 27 Mei 2024
Aloha Paul, Mahalo for making us a part of your travel plans. We at Sheraton Waikiki are truly grateful for your amazing review and perfect rating. Knowing we made your stay incredible fills our hearts with immense satisfaction. Our entire team is dedicated to crafting unforgettable Hawaiian experiences for each guest, and your kind feedback lets us know that we are achieving our goal. It was a pleasure hosting your visit, and we look forward to seeing you again soon. As you journey onward, we wish you safe travels and memories that continue to bring you joy long after your departure. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

MASATO

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
とても良い新婚旅行になりました
Menginap 5 malam pada bulan Mei 2024

8/10 Bagus

YUJI

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
トロリー乗り場が近く、オプションツアーの集合にも便利なホテルです。 夜もホテルの周りは人通りも多く、治安も良く21時すぎまで心配なく歩けました。 設備は新しくはありませんが、リノベーションされており、何よりウォシュレットがあるのがよかったです。 チェックイン、チェックアウトはかなり待たされるので時間には余裕をもってスケジュールを立てた方がいいと思いました。 インフィニティープールの眺めは、とてもよかったです。しかし、欧米人の方が多く、おしゃべりが好きなのか英語でかなり話しかけられゆっくりする気分になれませんでした。 私たちの滞在記中は日本語を話せるスタックには会いませんでした。 総合的にとてもよかったホテルなのでまた利用したいと思います。
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This was my second time staying at this property, both times have been excellent. The costs associated to me are a value! The location and infinity pool are well worth it! You have excellent breakfast spots in island vintage and low key waffle & berry. The pool staff work hard to clear out chairs for new guests and the edge keeps the great drinks flowing! If your looking for a more adult trip give this place a shot
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Yuliya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 26 Mei 2024
Aloha Yuliya, Mahalo for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton Waikiki; we hope to see you again soon. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Tong

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location, close to the beach and we enjoying our stay here.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 24 Mei 2024
Aloha Tong, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We hope to host you again any time your travels bring you this way. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

kenta

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
インフィニティプールが最高だった!
Menginap 5 malam pada bulan Mei 2024

8/10 Bagus

Chih-ya

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice pool. Family friendly. Room like new
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 23 Mei 2024
Aloha Guest, Mahalo for choosing Sheraton Waikiki. We are pleased you enjoyed our refreshing pool and excellent accommodations. It was our pleasure hosting you, and we look forward to our next opportunity to provide you with another exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Viktor, Brush Prairie

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love it
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Laurie, Surrey

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Best part of this resort by far is the pool. Adults only infinity pool was very nice, however $125-$250 to reserve a close pool chair and $18 drinks. Ocean front expensive room was very small, no counter space, nothing welcoming us to celebrate our 10 year wedding anniversary, though staff made aware long in advance. Most resorts would have a card or bottle waiting in the room. A little acknowledgment would go a long way. $49 a day in resort fees. $200 for late check out. Be prepared to spend a lot of money here. Loved the adults only infinity pool but wouldn’t stay here again as did not feel valued as a guest.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Guest Experience Team pada tanggal 23 Mei 2024
Aloha Laurie, Mahalo for choosing us to celebrate your anniversary and for taking the time to review your recent stay at our hotel. We are pleased you enjoyed our refreshing pool. However, we regret any disappointment you had with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We have taken note of your feedback and we will convey this to our team. We truly value you as a guest and hope to have the opportunity to better your stay, should your travel plans bring you back to Waikiki again in the future.Mahalo,Mari K.Guest Experience Team

10/10 Sangat Bagus

Nurveta

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
This was our first time in Honolulu. I did quite a bit research before booking. We wanted to be on the beach, we wanted a decent and clean room, we didn’t want to be around children and be close to things. Sheraton Waikiki exceeded all of our expectations. I would stay here again and again. The infinity pool is for adults only so you can get away from the children. The hotel is newly renovated and super clean. The ocean front rooms have unbelievable views. The customer service is absolutely amazing. Close to anything you need. They truly beat vacation ever.
Menginap 8 malam pada bulan Mei 2024

10/10 Sangat Bagus

Jeffrey

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 22 Mei 2024
Aloha Jefferey, Mahalo for choosing Sheraton Waikiki during your visit to Hawaii. We appreciate you sharing how much you enjoyed your time with us and our great location. Just three miles from the famed Diamond Head Crater steps from Waikiki Beach, shopping, and more, it is always a joy to provide our guests with the best our area has to offer. We look forward to hosting you again any time your travels bring you this way.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

GWANGSU

Disukai: Staf & layanan, kondisi & fasilitas properti
오션뷰가 완벽합니다
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Lelia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The rain every day but that was nothing that could have been prevented by that. It was beautiful.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 23 Mei 2024
Aloha Lelia, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Christine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Th
Menginap 8 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 22 Mei 2024
Aloha Christine,Mahalo for choosing Sheraton Waikiki. We were pleased that we exceeded your expectations during your visit to our city. We appreciate you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Bagus

Thanh

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
LOCATION
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

ELISA, Sandy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 4 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 20 Mei 2024
Aloha Elisa, We are delighted you enjoyed your stay at Sheraton Waikiki. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Odaine

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always a great stay!

8/10 Bagus

Cynthia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 20 Mei 2024
Aloha Cynthia, We are happy you had such a lovely stay at Sheraton Waikiki! Mahalo for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

8/10 Bagus

Kimberly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cleanest room I have ever stayed in! All staff encountered were extremely friendly and helpful. Some shops to explore downstairs. Kiddie & family pool is separate from adults infinity pool. You don’t even hear kids from there! We went to enjoy the ocean and sun and were not disappointed with our ocean front room! Definitely recommend this hotel!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 20 Mei 2024
Aloha Kimberly, Mahalo for choosing Sheraton Waikiki and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you loved our refreshing accommodations with ocean views. We are also glad that you had a memorable time at the pool. We are delighted to know that our associates took great care of you. We appreciate the acknowledgment of their dedication, and we look forward to sharing your compliments with them. Mahalo again for recommending us to our future guests, and we hope you will make us your home whenever you are in the area.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Timothy W

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Sheraton Waikiki Beach Resort is a wonderful Hotel right in the heart of Waikiki with really nice rooms, a great swimming pool, and very friendly staff.
Menginap 7 malam pada bulan Mei 2024

6/10 Cukup Baik

Farah Deborah

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Super busy loud
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Guest Experience Team pada tanggal 20 Mei 2024
Aloha Ms. Deborah, Mahalo for choosing us for your recent stay in Honolulu. We are sorry to hear of the noise concerns during your visit and their impact on your overall comfort. However, we are pleased to know that despite this, you enjoyed your stay overall. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay.Mahalo,Mari K.Guest Experience Team

8/10 Bagus

Kristin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We love the place. We thought they could give us a better room given we stay there all the time… Also, the adult pool was super hard to get a seat… not fun to spend your vacation trying to reserve a seat… but I get it… it is so nice!
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

TOMOYA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 18 Mei 2024
Aloha Tomoya, Mahalo for your terrific rating of Sheraton Waikiki. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

dawnee, South San francisco

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 17 Mei 2024
Aloha Dawnee, Mahalo for rating your stay at Sheraton Waikiki. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

tatsuya

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
ホテル側の日本人スタッフとLINEでやり取りが出来るため時間内であれば直ぐに返信があり便利。 またベッドメイキングのスタッフにシーツを変えて欲しくて依頼したら直ぐに手配してくれて、スタッフもとても親切でした。
Menginap 7 malam pada bulan Mei 2024

10/10 Sangat Bagus

Ruben

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything right where you want it. Perfect place to enjoy Hawaii!!
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 15 Mei 2024
Aloha Ruben, Mahalo for choosing Sheraton Waikiki. It brings us great joy to learn that you thoroughly enjoyed your stay with us. We agree that our location is truly unbeatable and offers easy access to immerse yourself in the beauty of Waikiki. We appreciate you highlighting this for future guests, and we are confident that you will recommend us to your friends and family. It was a pleasure hosting your visit, and we eagerly await your return to create more unforgettable Hawaiian memories for you. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

JUNZHE

Disukai: Kebersihan
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 17 Mei 2024
Aloha Junzhe, We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Kaylee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We loved our stay here! Beautiful rooms and walkable area. We loved the beach and infinity pool! Make sure to use the amenities included in the resort fee, such as the 24 hour Go Pro free rental!
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Jennifer

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the ocean front room.The location of the hotel is central to everything.One way to the beach the other to the shops.Room was bright,spacious and clean.
Menginap 7 malam pada bulan Mei 2024

10/10 Sangat Bagus

KOJI

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Place is very good !!
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 15 Mei 2024
Aloha Koji, We were delighted to welcome you to Sheraton Waikiki and are so glad you had a wonderful stay. Our team pours their hearts into creating an unforgettable experience for each guest; therefore, your recognition and acknowledgement mean the world to us. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Jenny

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed at the Sheraton Waikiki for my babymoon and we loved every moment of it. The hotel is near the Royal Hawaiian Center, walking distance to many shops, luxury shops, and the International Market place. Staff were great. We were given reusable pouches for water, friendly for the environment. I loved the bidet. We booked 1 king bed with partial ocean views and got upgraded to a corner room with partial ocean views that had 1 king bed and a full bed. Hotel is nice and clean.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 13 Mei 2024
Aloha Jenny, Mahalo for choosing Sheraton Waikiki; your review fills us with immense satisfaction. We always strive to offer the best possible stay to our valued guests; therefore, it is gratifying to know that the upgraded room and its amenities, complemented by our location as well as the thoughtful service by our associates, contributed to your comfort and joy. We also appreciate your recognition of our passion for sustainable practices, as we remain committed to environmental responsibility. It was an honor to be a part of your babymoon; we hope our efforts provided you with a restorative and rejuvenating experience before your precious little one arrives. We eagerly look forward to welcoming you back soon and extend our warmest wishes and blessings for your beautiful journey towards parenthood.Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

MEGUMI

Disukai: Kebersihan
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 14 Mei 2024
Dear Megumi, We are delighted you enjoyed your stay at Sheraton Waikiki. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Waikiki.Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Linh, Burnaby

Disukai: Kebersihan, kondisi & fasilitas properti
Love it
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 12 Mei 2024
Aloha Linh, Mahalo for making us a part of your travel plans. We at Sheraton Waikiki are truly grateful for your amazing review and perfect rating. Knowing we made your stay incredible fills our hearts with immense satisfaction. Our entire team is dedicated to crafting unforgettable Hawaiian experiences for each guest, and your kind feedback lets us know that we are achieving our goal. It was a pleasure hosting your visit, and we look forward to seeing you again soon. As you journey onward, we wish you safe travels and memories that continue to bring you joy long after your departure.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2/10 Sangat Buruk

Anzhelika

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
It was very, very noisy, Neighbors above us was Very loud, My vacation was ruined, I talked to Manager and she said she can move me to other room because they didn’t have same oceanfront Category rooms available.
Menginap 10 malam pada bulan April 2024
Tanggapan dari Guest Experience Team pada tanggal 16 Mei 2024
Aloha Anzhelika, Mahalo for sharing about your stay at our hotel. We apologize for the inconvenience you experienced during your stay due to noise disturbances from neighboring guests. Please know that providing a peaceful and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We have shared your feedback with the appropriate team to ensure Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. We hope you will come back and see us the next time you are in our area.Mahalo,Mari K.Guest Experience Team

8/10 Bagus

Hussain Saleem

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice view of Waikiki beach and ocean views didn’t like the hidden charges and it wasn’t mentioned when we booked it upgrade was costly otherwise it was a great experience
Menginap 6 malam pada bulan Mei 2024

10/10 Sangat Bagus

Jessica

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Amazing hotel, very clean, great helpful staff!
Menginap 7 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 12 Mei 2024
Aloha Jessica, Mahalo for the fantastic review and perfect rating. We are so happy to learn that you had an amazing time at Sheraton Waikiki. It truly warms our hearts to know that our team provided excellent service and that you enjoyed the comfort of our well-maintained accommodations. We strive to create unforgettable experiences for each guest, and your feedback lets us know we are on the right track. We appreciate you mentioning our accomplishments and look forward to creating another amazing stay for you whenever your travels bring you back to Honolulu.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

8/10 Bagus

AARON

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful location for getting around Waikiki. Convenient to shopping and restaurants. If you stay at this hotel be expected to see a resort fee charged to your room for $50 each day for really nothing of any value. Also this wanna be 5 star hotel is overly concerned about giving out there worn out towels, selling reserved loungers and $20 dollar cocktails poolside. They also lock the gates to the pool side foot bath at 6pm so if you wanna walk on the beach at night and return to the Sheraton via the beach there will be no were to wash the sand off your feet I am unsure why they do this?
Menginap 10 malam pada bulan April 2024

10/10 Sangat Bagus

Atsushi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Saguftabanu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Enjoyed our stay.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 11 Mei 2024
Aloha Saguftabanu, Mahalo for sharing about your stay at Sheraton Waikiki. We appreciate your kind remarks and are glad that you thoroughly enjoyed your time with us. Crafting exceptional experiences for our guests is our passion, and your feedback lets us know we were successful. It was an absolute pleasure hosting you, and we look forward to welcoming you back soon for yet another fantastic Hawaiian escape right here at our beautiful island resort. Mahalo, Mari K., Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

asako

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 12 Mei 2024
Aloha Asako, Mahlo for choosing Sheraton Waikiki. We are thrilled you had an excellent stay, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2/10 Sangat Buruk

Yuriy

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
One of the worst experiences with this hotel. Our bed sheets had brown spots looked like poop, our bathroom door wouldn’t lock either. The beach was super crowded, the pool was cold water. We did not enjoy our stay.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Guest Experience Team pada tanggal 10 Mei 2024
Aloha Yuriy, We were deeply sorry to learn about the shortcomings of your recent stay at our hotel. Your feedback is incredibly valuable, and we sincerely apologize for falling short of your expectations. We prioritize your comfort and satisfaction and regret that your experience was not reflective of our usual high standards. We value all of your input and take your concerns very seriously. Please be assured that we will thoroughly investigate these issues to ensure that they are effectively addressed and do not recur going forward. We truly value your business and sincerely hope that you will consider giving us another chance to impress you with the exceptional hospitality we are known for providing.Mahalo, Mari K. Guest Experience Team

8/10 Bagus

TSUYOSHI

Tidak Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Randy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent location with beach access and great infinity pool!
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Akemi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
何度か宿泊していますが大変満足です。
Menginap 7 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 8 Mei 2024
Aloha Akemi, Mahalo for returning to Sheraton Waikiki; we are grateful for your continued loyalty. Our goal is to impress every guest with the finest accommodations and unparalleled hospitality, and knowing that our dedicated service consistently creates exceptional experiences for you is truly rewarding. Your kind comments are a delight for our team and will fuel their motivation to keep exceeding expectations. It was an absolute pleasure to accommodate you again, and we look forward to welcoming you back for many more memorable stays. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Samir

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Central location to the beach, shopping and restaurants.
Menginap 5 malam pada bulan April 2024

10/10 Sangat Bagus

YUSAKU

Menginap 4 malam pada bulan April 2024

8/10 Bagus

RIE

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan April 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 8 Mei 2024
Aloha Valued Guest, Mahalo for choosing to stay with us and for leaving your rating. We are delighted to know that you had a great experience here at Sheraton Waikiki. It was a pleasure hosting you, and we look forward to welcoming you back soon. Mahalo, Mari K. Sheraton Waikiki Guest Experience Team

2/10 Sangat Buruk

Anna

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Room was filthy and staff was rude.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Sheraton Waikiki Guest Experience Team pada tanggal 7 Mei 2024
Aloha Anna, Mahalo for taking the time to share your review. Please accept our apologies for the behavior of our associates. We appreciate you bringing this to our attention. We will share your comments with appropriate individuals so that such matters do not happen again. We also apologize for the cleanliness issues you encountered during your visit. We will share your comments with our housekeeping team as we strive to enhance our guest experience at all levels. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Mahalo,Mari K.Sheraton Waikiki Guest Experience Team

10/10 Sangat Bagus

Ameei

Menginap 5 malam pada bulan April 2024