6/10 Cukup Baik
Kathleen
Bepergian bersama keluarga
3 Jun 2024
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
This was quite a unique property. We loved the room and the outdoor garden. The biggest disappointment centered around the staff. We made a mistake about the breakfast time. Our fault entirely. We arrived at 8:30 on the dot (I looked at my watch) and everything was completely cleared already. Breakfast is over at 8:30. But clearly the staff began clearing before the appointed time. We were kindly allowed to go into the kitchen to help ourselves to eggs and bacon before it had been packaged for disposed of otherwise. But there were no biscuits or toast or anything. One staff person did provide condiments and tableware which was accommodating. She also helped with coffee. We were told the staff needed to prepare for lunch at 8:30am but noticed many sitting looking at their phones after minimal lunch set up this early. Bottles of water were sitting on the food counter so we took one thinking this was available for hotel guests. Went to our car. Coming back in to collect our suitcases, a staff person had been tracking us down to tell us we had to pay $3 for the bottle of water. We explained we did not realize it was not available for guests since there were out on the counter. We did pay upon check out. But clearly this person was looking all around for us. I would not stay here again. I did not feel welcome nor that our patronizing of this hotel was appreciated. The location did not seem near any restaurants, confirmed by the evening staff who checked us in.
Kathleen
Menginap 1 malam pada bulan Mei 2024