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Ulasan untuk The Ayu Kintamani Villa at Toya Devasya

5 out of 5
The Ayu Kintamani Villa at Toya Devasya
Jalan Puri Bening (STA), Toya Bungkah, Kintamani, Bali

Ulasan

6,2
Penilaian 10 - Sangat Bagus. 8 dari 65 ulasan" "
Penilaian 8 - Bagus. 24 dari 65 ulasan" "
Penilaian 6 - Cukup Baik. 11 dari 65 ulasan" "
Penilaian 4 - Buruk. 9 dari 65 ulasan" "
Penilaian 2 - Sangat Buruk. 13 dari 65 ulasan" "

6,0/10

Kebersihan

6,4/10

Staf & layanan

6,0/10

Fasilitas

6,0/10

Kondisi & fasilitas properti

4,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Maria, sby

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
kamar keluarga yang besar dan nyaman
hotel agak terpencil karna dekat danau tetapi kami kenggunakan kamar keluarga dengan kolam renang air hangat setiap saat jadi sangat menyenangkan
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi Maria! Terima kasih atas reviewnya. Kami senang jika Anda suka dan menikmati liburan di villa kami dan bisa merasakan relax berendam di air panas alami. Ditunggu kedatangannya lagi yaa.

4/10 Buruk

Martin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Nadia

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Good but I don't like that has animals in cages!
The villas are beautiful and comfortable but need maintenance which is difficult due to the climate and the size of the property. The service is very good. Cleaning could improve. With a little more care than the above, the hotel could be very good. The only thing that is very wrong is that they have 3 poor roosters locked up and suffering all day and night in 3 tiny cages. This is cruelty!!! Also when people take vacations they like to sleep late and the roasters woke up us at 5:00. Please let them free!!!!!! The animals don't belong to us!!!
Menginap 1 malam pada bulan Februari 2023

2/10 Sangat Buruk

Lori

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was very run down. The ceiling has mold. When it rained it ran down the wall. The rub was broke. We were told not to use it. There was no hot water. It’s at a hot spring. They said they are natural and use the water from the hot spring. It wasn’t hit by the time it got to your room. They do aerobics as a company together before opening so at 7 am the music is blaring. E we asked them to turn it down. I was told sorry company event. There was a large rat in the lobby. It was probable a nice property ten years ago but is only worth a day trip now. Find a nice hotel some where else and drive to see Mt Batur.
Menginap 4 malam pada bulan Februari 2023

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Not as expected.
Didnt realise when we booked, that the Villas are tucked onto the side of a water theme park, which is open to the paying public. We had our own self contained villa and own pool, with a locked private garden. There is nothing to stop day visitors wandering around the paths between villas. The villa was ok, but tired; the wooden floor needs revarnishing, the swim deck had loose boards and some protruding nails and the net curtain in the bedroom was stained, so I felt it was overpriced at $316AU night. Breakfast buffet was only available one day of our stay, after that we had to order from the menu, which was limited. There are 8 public pools, which are pleasantly warm. They are spring fed; emptied at dusk; refilled overnight and are not chlorinated, so dont swallow the water. The water in the shower is the same warm water as the pools so no hot shower. There is a very small shop 200 metres away, so BYO snacks; especially BYO alcohol for in your villa. The ATM 50 m away does not take Aust cards. The flies are ABSOLUTELY awful. The resort is cashless, with a wristband bar code, you put credit on. Check in was a little slow, but the explanation of the resort and the credit wrist bands was rushed and difficult to understand, I asked for it to be repeated but it wasnt. The resort is overdone in purple with hundreds of elephant statues. Some mornings, there is an aerobics class, with incredibly loud music at 7am. There are steps and stairs everywhere, not wheelchair accessible.
Menginap 2 malam pada bulan Januari 2023

8/10 Bagus

Wendy, Pacific Palisades

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
Liked the hot springs with several pools. Didn’t like the kitschiness with purple elephants. The Honeymoon Suite was amazing with a heart shaped pool and very spacious

6/10 Cukup Baik

Andreas

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Die Villa liegt in mitten eines Wasserparks mit Heisswasserbecken und Rutschbahnen. Trotzdem nachts ruhig. Die Unterkunft war nicht ganz sauber, das Wasser nur lauwarm, nicht heiss. Der Service-Chef Komang äusserst freundlich und zuvorkommend.
Menginap 7 malam pada bulan Agustus 2022

2/10 Sangat Buruk

Björn

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The worst hotel ever visited
This was the most horrible hotel I have ever visited. So dirty and disgusting! The staff were unprofessional and indifferent. The whole thing was like a bad kitchi cirkus. Screaming people, loud music and caged animals. Also it's more like an construction site rather than a hotel. We left after 20 minutes.
Menginap 1 malam pada bulan Desember 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Saubere und schöne Anlage.Leider musste jedes Getränk, dass währenddes Abends getrunken wurde, sofort bezahlt werden. Das Personal war nicht in der Lage, eine Gesamtrechnung zu erzeugen, obwohl es praktisch keine Gäste hatte.
Menginap 1 malam pada bulan November 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2019

8/10 Bagus

Lone

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Stort men beskidt
Villaen var dejlig stor, god seng, opholdsområde med god plads, liggestole og pool. Der var dog beskidt på gulvet og især badeværelse og toilet fremstod nærmest brugt. Vi havde kun en nat og det var ganske fint. Lokalområde er nærmest ikke eksisterende lige der. Øde og mørkt. Så vi var glade for det var en enkelt nat. Det bedste var vores butler Komang han er helt fantastisk, smilende, hjælpsom og Budi i restauranten hun er en livsstykke i sig selv.
Menginap 1 malam pada bulan September 2019
Tanggapan dari Regards, Team. pada tanggal 1 Okt 2019
Dear Stort, Warmest greeting from The Ayu Kintamani Villa. Thank you for letting a review and mention that our villa is nice. Yes, Komang is one of our best team. We are happy that you enjoyed staying in our place. Hope to see you again. :)

6/10 Cukup Baik

Sabine

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Trompeur
Villa très bien sauf tv et lampe mais au milieu d un complexe jeux aquatiques bruyant avec une multitude de personnes désagréables.Ils venaient pour faire la fête... Cela se voulait chic et haut de gamme mais seule la villa particulière et la vue l etaient
Menginap 1 malam pada bulan Juli 2019
Tanggapan dari Team Marketing pada tanggal 17 Sep 2019
Warmest greeting from the Ayu Kintamani Villa. Thank you for letting the review to us. We are very sorry about your inconvenience during the stay at our place. We are improving our services and stuffs to get a better quality experience services for our guest. Thank you so much for staying with us. Regards, Team.

2/10 Sangat Buruk

Susan

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
it was very dirty... and there was constant road noise and construction noise.. even in the middle of the night.... when we asked them to stop that, it stopped for an hour and continued on... it appears to be a great place for kids, but not for adults traveling... however the breakfast buffet was outstanding.... and the water was very clean.. the ROOM WATER PRESSURE was horrible.
Menginap 1 malam pada bulan Juni 2019

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Staf & layanan
La seule chose positive est la chambre et piscine eau chaude. Leur taxi ne propose pas de visite et il est très sale à l’intérieur et cher . Les poubelles de la chambre sont sales (pas de plastiques) j’ai du aller 3 fois demander à ce qu’on arrête les travaux la nuit et le matin à 7h musique, la nourriture celle d’un fast food je pensais rester 1 jour de plus que j’ai payé pas rembourser trop bruyant
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Regards Team pada tanggal 14 Mei 2019
Hi Dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You.

2/10 Sangat Buruk

Traveler terverifikasi

Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Regards Team. pada tanggal 14 Mei 2019
Hi Dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You.

10/10 Sangat Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
First classPlace Hot Springs high and suites luxury camping nice place very happy
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari Regards, team. pada tanggal 15 Mar 2019
Hi Paul, thank you for the wonderful review! We are so happy that you enjoyed soaking in our natural hot spring. Yes, it’s true indeed so relax and pamper your body. We are waiting for your coming then! have a great day!

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Didn't like much about this place, dirty out dated resort with a sort of abandoned creepy vibe. We had planned to stay 3 nights but left in the morning after our first night.
Menginap 2 malam pada bulan November 2018
Tanggapan dari Regards, team. pada tanggal 15 Mar 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.

6/10 Cukup Baik

Patrick

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Best part of this stay is only the hot springs
I have to say the best part of this resort is the hot springs and the large villa. Otherwise it is lacking in a lot of standard amenities. No universal adapters even though their room manual said to ask the front desk for it. No hot shower in the bath tub and shower even though its outdoor and during this time of the year it can be quite freezing. No hair dryer which we had to call the front desk to deliver. The safe is locked and won't open but I tend to ignore as it wasn't that urgent. The TV wasn't working all day and we had to call 3 times throughout the day, the 2nd time someone came to bring us the hair dryer but have no idea how to fix the TV. He said he will bring the manager. We waited for hours before we called again to remind them and the manager finally came to fix the TV. Flies are a big problem. Mosquitoes too. We were blasted with flies all over the place. We tried to ask for insect repellants but they don't have any. Even in the restaurant, they should probably invest in a number of flies electric shocker to hang around as the flies are constantly attacking our food that we can't even walk away for a second to grab anything else without the flies feasting on our plate. Morning breakfast was cold the first day. It wasn't even that late. It was a little after 8 am. The second day they had burner so was able to keep the food warm. The best service we got was from the bellboy. Otherwise service was okay, nothing above and beyond.
Menginap 2 malam pada bulan Januari 2019
Tanggapan dari Regards, Team pada tanggal 17 Feb 2019
Dear Patrick, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You so much for staying at our Villa and enjoy the hot spring as well.

8/10 Bagus

Brian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good place for a great view and a soak!
Great Experience at this resort with more elephant fountains than you can count! Very clean. Great Views! Order from the menu at the restaurant! Lots of tourists during the day but quiets down at night. Get a private pool it’s so worth it.
Menginap 2 malam pada bulan Desember 2018
Tanggapan dari Regards, Team pada tanggal 17 Feb 2019
Hi Brian, thank you for leaving a review and mention that our natural hot spring is amazing. We are very glad that you enjoyed a lot during the visit and soak in our natural hot spring. Hope to see you again soon!

10/10 Sangat Bagus

Melissa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wish we could have stayed longer
Wow, wow, WOW! It was so amazing! I wish we would have booked way more time here. It was so beautiful and the wild life was awesome. I would definitely recommend this place and make sure to book a beach villa! The pictures of the deer below were taken from my room on the beach!
Menginap 1 malam pada bulan Desember 2018
Tanggapan dari Regards, Team pada tanggal 17 Feb 2019
Hi, Melissa thank you for the wonderful review! We are so happy that you enjoyed the hot spring baths. Yes, it’s true indeed so relax and pamper your body. We are waiting for your coming then.

10/10 Sangat Bagus

Devendra singh

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great time (full मस्ती)
Amazing location . Great ambience restaurant & cafe .very nice pools excellent attendant for viila
Menginap 2 malam pada bulan September 2018
Tanggapan dari Regards, team. pada tanggal 22 Feb 2019
Hi, Devendra, thank you for leaving a review. We are so happy that you enjoyed soaking in our natural hot spring and also the food. Yes, it’s true indeed so relax and pamper your body. Hope we can serve you better service in your next coming. Have a good day!

10/10 Sangat Bagus

Tania

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Awesome views
Absolutely wonderful place to stay. So relaxing and beautiful scenery you can't get better than that.
Menginap 2 malam pada bulan September 2018
Tanggapan dari Regards, team. pada tanggal 22 Feb 2019
Hi, Tania, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. Hope to see you again on your next trip!

2/10 Sangat Buruk

Brittany

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
This place is such a wasted opportunity. It would be the funkiest hotel if everything worked and if literally ANYONE on the staff even cared that they worked there. Everything was broken, even the water in the bathroom one morning, the safe, the phone. The food was disgusting and their entire buffet and bars were COVERED in flies. The system for purchasing anything was completely backwards- you couldn’t purchase anything with cash or credit card- only a preloaded wrist band, which they charge your credit card and then give back cash. The bathtub in our villa was filled with so much scum that I wouldn’t get in it even if it was my scum at my own house. Getting towels if you’re staying there is still a 4 person involved mystery. This really really ruined 2 days in Bali for us. There was also constant construction. Like you couldn’t even have a drink at the bar without mind numbing noise. Very over priced as well. DONT DO IT. That being said the place is set up to potentially be an awesome place, the hot springs are nice and the villa would have been beautiful if it were clean. Too bad everything is a chore and even the simplest things were completely ruined by some sort of nonsense.
Menginap 2 malam pada bulan Agustus 2018
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Dear Brittany, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday. We really look forward to your next visit, and give Us change for more better services, Thank You.

8/10 Bagus

Deborah Joanne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Expensive but indulgently enjoyable...
The room was amazing looking- we had our own private swimming pool and an outdoorish bathroom... really beautiful... drawback was that pool was not a hot spring fed pool or if it was - it was very cold... we found ourselves leaving this wonderful apt room to join many people in the more public hot springs which were great but could have been sooo much better if private. The staff were friendly and we had a wonderful gentleman named Komang who was attentive to our needs. The fountain was noisy at night but we just pulled the water hose and put end of hose into swimming pool for a real peaceful quiet. The mattress was the best one we slept on in Bali... very comfortable.
Menginap 1 malam pada bulan Agustus 2018
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi Deborah Joanne, thank you for the wonderful review! We are so happy that you enjoyed staying at our villa. Yes, it’s true indeed so relax. Thank you as well for mention our host Komang. He is such a kind person. Hope to see you again!

8/10 Bagus

Rebekah

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi Rebekah, thank you for your feedback and rating to us. Really appreciate. Hope you have a great day!

8/10 Bagus

Leon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dejligt med egen villa når der er mange dagsgæster
Lå super tæt på indgangen til opstigningen til Mt. Batur. Dejlig villa med egen naturligt opvarmet pool. Kvaliteten af maden og servicen i restauranten var ikke helt i top men hører med til charmen og udsigten over søen var fantastisk, top point her. Lidt kommercielt nede ved de fælles varme pools med mange dags gæster og høj musik, men så kan man trække sig tilbage til egen villa
Menginap 2 malam pada bulan Juli 2018
Tanggapan dari Regards, team. pada tanggal 22 Feb 2019
Hi, Leon, thank you for your review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. We are sorry for the noise caused by the music. We starting do improvement for better services in the future. Hope to see you again.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice view but everything else is terrible
Arrived in e evening. Took us a long while to get the keys due to a mixed up with other bookings. A lot of insects in the room/bed. Doesn’t even have phone in the room to call for support. Have to go all e way to the lobby. Dinner at cafe came with surround sound of jackhammering in one side and chainsaw on the other.
Menginap 1 malam pada bulan April 2018
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi dear, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully, We can assist you well on your next holiday. We really look forward to your next visit, and give Us change for more better services, Thank You.

8/10 Bagus

Melnica, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beautiful mountain view
We had 2 nights at the ayu. Overall is pleasant experience. Unfortunately, family villa doesn't come with any mountain view. Staffs need to be more attentive in our orders. Breakfast will be good if your buffet are on heating trays and have more varieties and coffee availability for the buffet breakfast.
Menginap 2 malam pada bulan Maret 2018
Tanggapan dari Ni Nengah pada tanggal 7 Apr 2018
Dear Melnica, Warmest greeting from Toya Devasya Wellness Resort, First of all, Thank you very much for your stay with Us, We are so sorry to hear that you had family villa doesn’t come with Mountain View, actually We have 2 family pool villa with mountain view and lake View, I do apologize that Our staff have missed to asked for your coffee as We had specialty kintamani coffee house and guest would be able to get directly, personalized service and creating memorable experience is Our high mission in the Villa, Therefore, please do not hesitate to contact us directly prior to your next visit so we can arrange everything to your expectation. I hope we can proof you soon better. Warmest Regards Ni Nengah Toya Devasya Wellness Resort

6/10 Cukup Baik

Julie

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Der er ingen tvivl om, at dette er et lækkert hotel! Villaen var stor, komfortabel og super skønt med privat pool. ‘Butleren’ der var tilknyttet vores villaer var superb, dog var vi en anelse forbløffede over at restaurantpersonalet ikke engang kunne forstå vores bestilling, og vi måtte pege i menukortet. Maden var noget af det dårligste vi har oplevet på hele Bali, og udvalget til morgenmaden var heller ikke meget bedre. I det mindste var det ikke så dyrt som man kunne frygte. Jeg vil anbefale hotellet til folk der er interesseret i at hike Mt. Batur og prøve varmekilderne, da begge ting er lige i baghaven, og hvis man bare godt kunne tænke sig en skøn udsigt at slappe af til. Lokalområdet er ikke noget der er værd at se ellers.
Menginap 2 malam pada bulan Januari 2018
Tanggapan dari Ni Nengah pada tanggal 13 Jan 2018
Dear Julie, Warmest greeting from The Ayu Kintamani, Thank you for your share experience, We really look forward your next visit, Thank you and your valuable much appreciated, Regards Ni Nengah The Ayu Kintamani Villa

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very Pretty!
When we initially read the reviews for this hotel we didn't know what to expect. We found that the room was lovely! Yes the outdoor spa didn't work but our private natural hot spring pool was fantastic! The room was clean and tidy with beautiful flowers decorating the bed on our arrival. The staff were very friendly but could definitely benefit with some on the job training. When we ate they stood and stared at us. The keeping of roosters in small cages around the hotel grounds was very disturbing! The scenery at this resort is second to none! A great base camp for climbing the surrounding volcanoes or visiting the Trunyan village. The constant sound of a jackhammer up until 9pm every night was annoying. When this place is totally complete it will be spectacular! I would stay here again, just let the roosters run free!
Menginap 4 malam pada bulan November 2017
Tanggapan dari Kariani pada tanggal 19 Nov 2017
Dear Our Value Guest, Warmest Greeting From Toya Devasya And The Ayu Kintamani Villas Thank You For Your Great Comment Our pleasure Your suggestion, We have program to training Our staff for more beater service . Hopefully We can assist you better service in nearest future and we really look forward to welcome you on your next holiday , Thank you Regards Kariani The Ayu Kintamani villas

8/10 Bagus

Ruta, Sydney, Australia

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Spacious villa with hot springs nearby
Me and my boyfriend stayed at Ayu Kintamani for one night. It was a little bit confusing to find the place because it is sort of joined with hot spings. We liked our Levander villa which was very spacious, although few things could be improved (room phone was not working, no international adapter in the room and it could be cleaner). Despite this, we loved open bathroom, private pool, spaciousness of the villa and hot springs nearby. Hotel staff were friendly, especially Komang! Thank you for your hospitality! Oh, and do try Balinese massage at the Hot Spings :)
Menginap 1 malam pada bulan Agustus 2017
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Dear Ruta, Warmest greeting from The Ayu Kintamani Villa. We are really glad that you enjoyed staying in our Villa. Yes, Komang is such a kind person of us. Oh yes, the spa was good. Love to hear that you feel relax. Hope to see you again.

8/10 Bagus

Don

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don - perth
Great location to relax for a couple of days however the food offering was not very good. If they can improve this aspect it would rank as one of my best stays
Menginap 2 malam pada bulan Agustus 2017
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi Don, thank you for your feedback and rating to us. Really appreciate. We apologize about the food quality. However, we starting do improvements in the aspect that you mention it. Hopefully can treat you better for your next visit.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Séjour horrible - J'aurais aimé être remboursé!
Le pire hôtel que nous ayons jamais fait dans cette catégorie de prix - bien qu'ayant réservé et payé deux nuits, nous sommes partis dès le ledemain de notre arrivée. Nous avions une villa avec "piscine privative" mais tout était cassé (jacuzzi/fontaine) ou très sale (chambre/salle de bain). L'apothéose fut le petit déjeuner, le buffet le plus misérable jamais vu - même les toasts étaient rassis!
Menginap 2 malam pada bulan Juli 2017
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.

8/10 Bagus

Yu-Zu

Disukai: Staf & layanan, kenyamanan kamar
風華不再的昔日貴婦
建議事項皆羅列在上面。
Tanggapan dari Regards, team pada tanggal 22 Feb 2019
Hi Yu-Zu, thank you for your feedback and rating to us. Really appreciate. Hope you have a great day!

4/10 Buruk

Casey Schmidt, USA

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not 5 stars at all
The service was not good. The staff is friendly enough but they weren't attentive and lacked an understanding in how to check someone in, including providing literally no useful information, like how to call the front desk. Construction late jnto the night. Room lacked a feeling of security. The walls were severely water damaged. Not worth what I paid for.
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Hi Casey, Warmest greeting from The Ayu Kintamani Villa, We apologize for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully, We can assist you well on your next holiday. We really look forward to your next visit and give Us change for more better services.

10/10 Sangat Bagus

Richard

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Right at hot springs w/ room hot spring pool!!
Great spot to stay for trekking up the volcano!! It is right there with all of the hot springs with great scenery. Our room was amazing and has a private hot spring pool. The villa was great. Front desk service could have been better and there were tons of flies outside. They said it was because it was fruit season but who knows. Otherwise, this place was awesome and everything we wanted for our one night here. Secluded area but also great tourist area with the hot spring pools which have a bar/restaurant and amazing views. If you're into hiking, definitely do the volcano hike, it was so great!! Bring lots of layers though and a head lamp, it was cold up top. Cheers!!
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Dear Richard, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur trekking was amazing. Hope to see you again on your next trip!

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Good experience
Check in was easy and flexible. They have activity tours to Batur mount which is a must. Food was not as good as we expected it always arrived cold. Staff enters our villa a proper permission. Best part by far was the hotspring private pool we stayed at the pool for hours
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi, thank you for the wonderful review! We are so happy that you enjoyed staying in our villa. We apologize about the food, we starting do improvement for better services to the customer. Hope to serve you with better services for your next visit. Thank you.

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Close this Hotel!
Worst experience ever!!
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.

2/10 Sangat Buruk

roland, Paris

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A ne pas conseiller
Hotel considèré comme luxueux mais qui ne l'est pas du tout Aucun entretien, Hotel dégradé,infesté de mouches, crasse dans les lavabos stores défectueux , toilettes du lobby immondes affichage des chambres et des directions comme des panneaux publicitaires Restauration pitoyable
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi, greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services.

4/10 Buruk

Traveler terverifikasi

Disukai: Kenyamanan kamar
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Feriens største skuffelse.
Tilbragte to nætter, og kunne straks konstatere at det var et hotel med meget larm og byggerod pga af støbearbejdet,vinkelslibere og mange arbejdere som slæbte byggematerialer. Servicen var dårlig, personalet virkede urutinerede og der var ofte fejl i vores madbestillinger. Prisen pr overnatning er urimelig høj iforhold til standarden. Jeg vil aldrig anbefale hotellet til andre.
Tanggapan dari regards, team. pada tanggal 22 Feb 2019
Hi! Thank you for your review really appreciate. We apologize for this inconvenience experience with the dirty bed in our villa. We hope it won't happen again as we always use our customer review as our measurement in order to improve our quality of service.

4/10 Buruk

John, Melbourne

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A very disappointing experience...very over priced
A very over priced hotel...I would not stay here again...at $170A for a night, it was a huge disappointment... I would not recommend this place to anyone... The breakfast was awful, the coffee was even worse... A very disappointing time...
Tanggapan dari Thank You Regards, Team. pada tanggal 22 Feb 2019
Hi, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward your next visit, and give Us change for more better services.

2/10 Sangat Buruk

Jessica, Guam

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Dated, dirty, and infested with flies
First of all, the hotel lobby smelled bad. There were flies everywhere. Our room was tidy, but not clean as far as the floor and the bathroom. The Jacuzzi wasn't working and there was a sign about the fly infestation. Then we realized the door wouldn't lock, so we requested another room. It was in the same condition, but it took hours to get there so we decided to stay. The bed was comfortable and the TV worked as did the hot water. There were no other tourists at the hotel, just locals. There was a party at the hot springs and tons of food trash, which wasn't cleaned up until the next morning. The flies were unbearable. Even though I paid for two nights, I was told the second booking never came in so I'd have to pay again. I knew I was being scammed so I left.
Tanggapan dari Thank You Regards, Team. pada tanggal 22 Feb 2019
Dear Cust, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward your next visit, and give Us change for more better services.

4/10 Buruk

Damien, Macau

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
bizarre
Endroit bizarre qui se voudrait luxueux mais qui a l'air abandonné et peu entretenu. Les piscines de la hot spring sont super et on peut partir pour le mont Batur a pieds depuis l'hotel
Tanggapan dari Thank You Regards, Team. pada tanggal 22 Feb 2019
Dear Damien, thank you so much for leaving the review regarding our villa. Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday.

8/10 Bagus

Traveler terverifikasi

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall good
Nice place & nice staff But private pool and room not clean!
Tanggapan dari regards, team. pada tanggal 22 Feb 2019
Hi! Thank you for your review and mention our staff is nice. Really appreciate. We apologize for this inconvenience experience with the dirty bed in our villa. We hope it won't happen again as we always use our customer review as our measurement in order to improve our quality of service.

10/10 Sangat Bagus

Diana, Vancouver canada

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Picture perfect
We got an amazing deal on this fabulous hotel, after bikin the volcano this place was exactly what we were looking for! The room was large, clean & the hot spring infinity pool was outstanding. Highly recommend staying here!
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi Diana, thank you for the wonderful review! We are so happy that you enjoyed staying in our villa and feel relax while soaking in the natural hot spring. Hope to serve you with better services for your next visit. Thank you.

10/10 Sangat Bagus

Debbie, Australia - QLD - Regional QLD

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Facilities: Home away from home; Value: Amazing; Service: Courteous; Cleanliness: Lovely;

6/10 Cukup Baik

Tessa, Australia - SA - Adelaide

We did not have water or wifi in our room for our entire stay, however we were compensated by a free dinner.

2/10 Sangat Buruk

khurram, melbourne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Horrible hotel avoid
It's a haunting place, we accidentally booked it and found about 2 more guests in the whole hotel, it was scary to be almost alone in that place, hotel is not maintained at all, very dirty below average place. Staff was okay. Breakfast was in room and very brief, was had to do breaky again from outside.
Tanggapan dari Regards, Team pada tanggal 22 Feb 2019
Dear Khurram, Warmest greeting from The Ayu Kintamani Villa, Our regretful your comment so sorry for your inconvenience, We really concern for the thing that you are share to Us, We will improve Our services and some Our Villa also do renovation for better services, hopefully We can assist you well on your next holiday, We really look forward to your next visit, and give Us change for more better services, Thank You Regards Ni Nengah The Ayu Kintamani Villa

6/10 Cukup Baik

Leigh, Australia - QLD - Regional QLD

Tidak Disukai: Kebersihan, staf & layanan
Facilities: Villa good nice pools; Value: Acceptable price; Service: Below average, wait staff in sweatshirt; Cleanliness: dusty fridge dirty; Road to resort shared by overloaded trucks servicing volcanic quarry, place is getting overgrown, unkempt, very sad

10/10 Sangat Bagus

Kate, Denver

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Overall lovely hotel with a great location.
A little confusion when we arrived in that they couldn't find our reservation so we ended up leaving an additional deposit so we could just in to go to bed early for trekking. Very easy access for trekking and the hot springs were fantastic. As was the room! Very clean with our own hot spring pool. Very quiet but I'd go back!! The view from the restaurant is simply stunning!
Tanggapan dari Regards, Team. pada tanggal 22 Feb 2019
Hi, Kate, thank you for the wonderful review! We are glad that you enjoyed the hot spring and love to visit our place. Yes, the scenery was beautiful with Batur lake and Mt. Batur. Hope to see you again on your next trip!