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Ulasan untuk Marco Polo Hongkong Hotel

5 out of 5
Marco Polo Hongkong Hotel
3 Canton Road, Harbour City, Tsim Sha Tsui, Kowloon

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 402 dari 1000 ulasan" "
Penilaian 8 - Bagus. 384 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 145 dari 1000 ulasan" "
Penilaian 4 - Buruk. 39 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 1000 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

ISAO

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
部屋の清潔感や雰囲気ももちろん、スタッフの気配りなども素晴らしく、良質な旅になりました！
Menginap 4 malam pada bulan April 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 24 Apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Cukup Baik

keiji, chiyoda-ku

Disukai: Staf & layanan
Menginap 2 malam pada bulan April 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 22 Apr 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Cukup Baik

Megan, COTTESLOE

Bepergian dalam rombongan
Central location, close to everything and easy access to all forms of transport. Star Ferry is steps away and MTR just as close. Hotel is getting old and has a lingering smell, the Italian restaurant, food was very good but the odour is hard to ignore. Floor 17 smell was ok but friends had to move rooms due to mouldy smell on Level 12. Club lounge has amazing and helpful staff but is tired space and food/drinks feel limited
Menginap 2 malam pada bulan April 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 19 Apr 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bagus

Yuen chun

還不錯
Menginap 1 malam pada bulan April 2024
Tanggapan dari 區域總經理 魏嘉興 pada tanggal 19 Apr 2024
尊敬的貴賓: 很高興 閣下滿意及分享是次於馬哥孛羅香港酒店的住宿體驗。 期待您再次下榻馬哥孛羅香港酒店。 區域總經理 魏嘉興 謹啟

8/10 Bagus

Kristine Alexie

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
Maybe its time to upgrade the rooms.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 17 Apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Angel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good location. Excellent service. Great choice for all you Hong Kong plans.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 12 Apr 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

jacky

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Location is perfect, breakfast is awesome. The rooms are very outdated, aircon and water heater very loud. Friendly staffs.
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 8 Apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Cukup Baik

paulo

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
The hotel room was too humid. Even though they place dehumidifier all over the place, because they have carpet, it did not help. Suggestion is to replace all the carpet with just hard floor
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 8 Apr 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Kazushige

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 2 Apr 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Cukup Baik

Gill

Bepergian bersama keluarga
We had a horrendous delay on our flight into HKG and met my sister at the hotel just before 11.pm. Could not believe it when we were told that there was nowhere we could get a beer or a cup of tea except for room service. We had booked Club rooms but the lounge closed at 11. Thankfully, two charming gentlemen,Andrew and Simon in the lounge made us so welcome and also made tea and a beer for my husband. Although they were just leaving, they insisted on helping us and indeed were absolutely delightful for the rest of our stay. They are the reason we would go back to Marco Polo! Well done to them both.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 2 Apr 2024
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Cukup Baik

Brenda, Flower Mound

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Deluxe Room is so OLD n DAMP, carpet worn and bathroom tiny. Only one setting for aircon-so turned it off to keep warm.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 22 Mar 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Sangat Bagus

JAMIE

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Bellman Ray was very very helpful and friendly.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 21 Mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Nobuyuki

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
ハーバーシティに近接し利便性は最高 古さはあるものの清潔でした
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 21 Mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Chun Keung

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel is aging and needs refurbishment.The ambiance is good. The bellboy was hardworking and had a very good attitude in helping out. We were very impressed.
Menginap 15 malam pada bulan Februari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 11 Mar 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Buruk

Daniel

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 7 Mar 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Sangat Bagus

Samantha

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location. Great amenities kit (slippers, toothbrush/paste). Large room. Requested 2 twins and they were positioned next to each other sharing a king sized headboard. I was pleasantly surprised at the room. Discovered the hotel has a entry to Canton St and another to the ferry terminal/harbor city mall which was very convenient.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 7 Mar 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 14 Feb 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Buruk

Vilma

Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 9 Feb 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Cukup Baik

Man Keung Daniel

Everything is fine but the rooms needed refurbishment. This building was one of the very 1st hotel in HK although they did refurbishment over the years but it is getting tired, staying there is old habits and convenience for personal reasons.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 30 Jan 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Roman

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 30 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Patrick

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 30 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

6/10 Cukup Baik

Romell

Bepergian bersama keluarga
Disukai: Staf & layanan
Facilities are quite old specially the bathroom. Noise coming from above the room in the ceiling even at night.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 22 Jan 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. Your comments have been well received. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

6/10 Cukup Baik

Cheng

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
The front desk staff needs more professional training!
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 18 Jan 2024
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment has been well received.We are sincerely sorry for the experience you had and our service is not up to your expectation. Please be assured that your comments have been escalated to the concerned departments. Thanks for giving us the opportunity to accommodate you. We look forward to serving you again in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

2/10 Sangat Buruk

Thuy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 18 Jan 2024
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Sangat Bagus

Nigel

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 18 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

STEPHEN D

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Stephen D HK
Very satisfying stay to-date for our return to visiting HK since the Pandemic. The hotel is as we remembered it in terms of great location, service and cleanliness. The breakfast buffet is really great too! They can improve in terms of their electric outlets and provide bigger TVs based on room size.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 18 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Adrian

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 18 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

VINCENT J O

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 12 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Yujiro

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 12 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Chiho

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 3 Jan 2024
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

WENHUI

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 28 Des 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Craig

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Wonderful Location and Staff
Had the opportunity to stay at this hotel right in the middle of the Harbor City area. Plenty to do without having to drive anywhere. They provided me with an amazing view up on the Continental Floor. Breakfast always had a nice variety of choices along with the Afternoon Tea and Evening Drinks. The staff and Manager up on that floor was thoughtful and kind during my entire stay. Very welcoming aura. The room service staff kept the room tidy and everyone was extremely friendly. Thank you for a wonderful experience during our vacation.
Menginap 10 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 20 Des 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Kam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 20 Des 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 15 Des 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Tommi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a perfect stay at the Marco Polo Hong Kong hotel. Great hotel, staff, food, service. The big shopping center Harbour city is downstairs where you can take a lift. Shopping street infront of the hotel. We would definately go back next time. Close by very easy to take a ferry to the other side of the city.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 20 Des 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Buruk

Christoph

Bepergian bersama teman, Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Der einzig gangbare Weg für dieses Hotel: Abreissen & neu aufbauen. Hotelzimmer in einem desolaten Zustand. Personal kann nichts dafür und ist sehr freundlich. Alles andere unzumutbar.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 15 Des 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

10/10 Sangat Bagus

Stella Chi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 15 Des 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Monica Louise

Menginap 4 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 15 Des 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

KWOK ON

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 5 Des 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

4/10 Buruk

takuhei

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
3泊しました。ハーバービューの部屋で13万円でしたが、部屋の目の前は駐車場で8階であったのもあり、駐車した人と目が合うくらいでした。もちろん夜景も少ししか見えません。 部屋を変えて欲しいとリクエストしましたが、お決まりの「満室です」との回答。追加料金払っているのに最低です。　 設備も古く防音性も無いので、廊下の声が丸聞こえです。 朝食もビジホ並みのクオリティーで全く美味しくありません。 唯一掃除のスタッフだけは気さくで良い方でした。 二度と利用しません。
Menginap 3 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 5 Des 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

4/10 Buruk

Hyunjung

Bepergian dalam rombongan
Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
카펫냄새,복도냄새, 창문안열림, 에어컨 환풍기 냄새
Menginap 2 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 5 Des 2023
Dear Valuable Guest, Thank you for taking the time to share your experience with us. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels – Hong Kong

8/10 Bagus

Ng

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
location is ok but the tiolet look old
Menginap 4 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 27 Nov 2023
Dear Valuable Guest,Thank you for taking the time to share your experience with us. Your comment about the improvement of the hotel facilities has been well received and our team will look into addressing this accordingly. We thank you for your comments and suggestions as they are indeed crucial in supporting our improvement efforts.We are delighted to learn that in spite of the above, you did have an enjoyable stay with us and we look forward to welcoming you back at Marco Polo Hongkong Hotel.Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

MICHAEL

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Premium property inside world famous Harbour City mall. Exceptional service. HK ate best
Menginap 3 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 16 Nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Gateway Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

TADASHI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 5 malam pada bulan November 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 13 Nov 2023
Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

budi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Location
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 7 Nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

tserendagva

Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 7 Nov 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

10/10 Sangat Bagus

Anthony Francis III

Disukai: Kebersihan, staf & layanan, fasilitas
Everything was just perfect. Will go back in the future.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 25 Okt 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Gary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 25 Okt 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

Hyunseok

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Gerhard Aicher Area General Manager pada tanggal 19 Okt 2023
Dear Valuable Guest,Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel.We look forward to welcoming you again soon!Best regards,Gerhard AicherArea General ManagerMarco Polo Hotels - Hong Kong

8/10 Bagus

hsiulan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
海景房是停車場景觀
海景房面對的是停車場, 很沮喪.....
Menginap 1 malam pada bulan September 2023
Tanggapan dari 區域總經理 魏嘉興 pada tanggal 19 Okt 2023
尊敬的貴賓: 感謝 閣下入住及能抽空分享於馬哥孛羅香港酒店的住宿體驗。 關於房間的安排問題為閣下帶來不便，我們深表歉意。 有關問題已經提交至有關部門並作出詳細檢討。 正是您的寶貴意見幫助我們不斷改進細節，提升服務品質。在此，我代表本酒店管理層和全體員工對您表示由衷的感謝。 期待您再次下榻馬哥孛羅香港酒店。區域總經理 魏嘉興 謹啟