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Ulasan untuk Dorsett Grand Subang

4.5 out of 5
Dorsett Grand Subang
Jalan SS12/1, Subang Jaya, Selangor

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 203 dari 839 ulasan" "
Penilaian 8 - Bagus. 365 dari 839 ulasan" "
Penilaian 6 - Cukup Baik. 170 dari 839 ulasan" "
Penilaian 4 - Buruk. 71 dari 839 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 839 ulasan" "

7,8/10

Kebersihan

7,8/10

Staf & layanan

7,6/10

Fasilitas

7,2/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Iman

Menginap 2 malam pada bulan November 2022
Tanggapan dari Christina pada tanggal 6 Des 2022
Dear Iman, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you and we look forward to serving you again.Regards,Christina Toh, Area General Manager

6/10 Cukup Baik

Iman Chandra

Bepergian bersama keluarga
Disukai: Kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Agustus 2022
Tanggapan dari Christina pada tanggal 9 Sep 2022
Dear Iman, thank you for your review. We are glad that you had a good experience and look forward to welcoming you back again.Regards,Christina Toh, Area General Manager

6/10 Cukup Baik

SETIAWATY

Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2018
Tanggapan dari Christina pada tanggal 8 Nov 2018
Dear Setiawaty, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to being of service to you again. Regards, Christina Toh, Area General Manager

8/10 Bagus

Samuel, Indonesia

Disukai: Staf & layanan
Adjacent to Subang Jaya Medical Center
Room amenities should be renewed Shutle bus is helpful, more frequently is better
Menginap 1 malam pada bulan September 2018
Tanggapan dari Christina pada tanggal 2 Okt 2018
Dear Samuel, thank you for your review. We have noted your comments on the replenishment of room amenities and shuttle services and will make the necessary improvements. We thank you for your patronage and look forward to welcoming you back again. Regards, Christina Toh, Area General Manager

10/10 Sangat Bagus

Sienti, Indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice Hotel for the sleepness
Facilty and the food is good. Location near the shopping mall and the restaurant. Its good hotel for this vacatiin.
Menginap 2 malam pada bulan Agustus 2017
Tanggapan dari Christina pada tanggal 21 Agu 2017
Dear Sienti, thank you for sharing your stay experience with us. We are pleased that the quality of food, overall hotel facilities and hotel's location met with your expectations. We thank you for your patronage and look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager

2/10 Sangat Buruk

loki, Kediri Jawa timur , Indonesia.

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ketika tiba , kami mendapatkan kamar yang tidak sesuai dengan pemesanan. Alasan piha hotel ada kerusakan kamar.
Tanggapan dari Hugo pada tanggal 14 Jul 2016
Dear loki, Thank you for your review. It is unfortunate that your did not enjoy your last visit with us. However we hope that you would consider giving us another chance on your next visit. Once again, thank you for your review. We hope to welcome you back.

8/10 Bagus

Dongwook

Menginap 5 malam pada bulan April 2024
Tanggapan dari Christina pada tanggal 21 Mei 2024
Dear Dongwook, thank you for your review. We are pleased to know that you had a good experience with us and look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

ramesh

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Christina pada tanggal 28 Feb 2024
Dear Ramesh, thank you for your rating. We have noted that your stay experience with us did not quite meet your expectations. Please be assured that we will address the issues and make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

lee

Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Christina pada tanggal 19 Feb 2024
Dear Lee, thank you for your rating. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

2/10 Sangat Buruk

Sim

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Christina pada tanggal 8 Feb 2024
Dear Sim, we are indeed concerned to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

2/10 Sangat Buruk

O

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very poor experience, room ceiling worn, dirty interior. Lobby with cigarette-smell.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christina pada tanggal 8 Feb 2024
Dear Sir/Madam, thank you for your feedback. We sincerely apologize for the poor experience which you encountered during your recent stay with us. We are disappointed to hear of the issues highlighted and will immediately address them to ensure that the necessary improvements are made. Our apologies again and we look forward to another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Christina pada tanggal 1 Feb 2024
Dear Sir/Madam, thank you for your review. We have noted that your stay experience with us did not quite meet your expectations. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Weng Sum

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Reason price
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Christina pada tanggal 1 Feb 2024
Dear Weng Sum, thank you for your review. We are pleased to know that you had an overall positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Justin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Christina pada tanggal 1 Feb 2024
Dear Justin, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My tots Grand Dorsett
Grand Dorsett has always been my favourite hotel whenever i am in Subang Jaya. The stay is comfortable, clean and quiet.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 10 Jan 2024
Dear John, we are delighted to be your preferred hotel whenever you are in this area. Thank you for your continued support and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Jawad

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 26 Jan 2024
Dear Jawad, thank you for the perfect rating you gave us. We are glad that you found our hotel's quality and services up to expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Michael

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Club suite says "shower or bath" AND "deep relaxing bath". Its unclear if this is in the suite (private) or shared. Doesn't matter, they closed the deep relaxing bath "for covid"(?) And forgot to remove the description and photo from their listing. Major disappoint. Room was worn - signs of age or damage, mirrors had blistering, etc. Fridge in first room was stocked better than 2nd (with bath), and no clear idea of what "free items" were in the fridge. Buffet was usual disappoint, but i hate all buffets so it might be good if you like warm, pre-cooked food made in large batches. Hotel staff was friendly but no speedy checkout and things moved slowly. Room TV remote was a replacement with buttons that didn't work (i.e. HDMI and they had exposed the hdmi connectors). I opted for the $10us (50 ringgit) snacks and drinks and it was one brand of beer (carlsberg) and one red and white wine. Snacks weren't much. I'd recommend Grab food and 7-11 instead. Overall a little disappointing for the price/hotel star rating but there was a narrow bath with lots of hot water, and japanese TV.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 5 Jan 2024
Dear Michael, thank you for sharing your feedback. We are sorry to hear of the shortfall in service and quality standards which you experienced during your recent stay with us. We can certainly understand your disappointment with the issues highlighted and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Our apologies again and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Chye Hock

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
haves to pay for carpark, in place which is not in the demand.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 5 Jan 2024
Dear Chye Hock, thank you for your feedback. We have noted your comments regarding the carpark charges and would like to inform you that as our carpark facility is managed by a 3rd party operator, all guests will be charged a flat rate fee upon entry to the hotel. We thank you for your patience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

PAVITHRE

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 21 Des 2023
Dear Pavithre, thank you for your review. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to serving you again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Jensen

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 10 Jan 2024
Dear Jensen, thank you for the perfect rating you gave us. We are glad that our hotel's quality and services met your expectations. Thank you for your patronage and we most certainly look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Sairah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 21 Des 2023
Dear Sairah, thank you for the perfect rating you gave us. We are pleased to know that you had a positive experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Hikaru

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Christina pada tanggal 5 Jan 2024
Dear Hikaru, thank you for your rating. We have noted that your stay experience did not quite meet your expectations. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

2/10 Sangat Buruk

Patsy

Menginap 2 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 21 Des 2023
Dear Patsy, we are indeed concern to receive a low rating from you. We would appreciate if you can provide us with more details for us to address the issues. Thank you and we look forward to being of service to you.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Yongquan Gabriel, Singapore

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Guest room service is slow. Took 3 repeated calls torequest for towels.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 16 Nov 2023
Dear Yongquan, thank you for your feedback. We sincerely apologize for the poor service extended to you during your stay with us. Please be assured that we will address this issue to ensure it does not happen again. Our apologies to you for the inconvenience caused and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Man Chi

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Not clean enough
Menginap 7 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 16 Nov 2023
Dear Man Chi, we are sorry to hear that your stay experience with us was not up to expectations. We have noted your feedback regarding our hotel's cleanliness level and will immediately address this issue with our Housekeeping team to ensure that the necessary improvements are made. Thank you for highlighting to us on this issue and we look forward to serving you again. Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Yee

Menginap 1 malam pada bulan November 2023
Tanggapan dari Christina pada tanggal 28 Nov 2023
Dear Yee, thank you for your review. We are glad that you had a good experience with us and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Papaphit

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Christina pada tanggal 10 Nov 2023
Dear Sir/Madam, thank you for your review and for choosing our hotel. We are pleased that you had a good experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 10 Nov 2023
Dear Sir/Madam, thank you for the perfect rating you gave us. We are glad that you had a positive experience and look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Shiilla

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I brought my kids to have a short break and the pool was under reno. What a disapointment as my kids were looking forward to that
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Christina pada tanggal 4 Okt 2023
Dear Shiilla, thank you for your feedback. We regret to note that your stay with us was not to your expectations. We can certainly understand your disappointment regarding the non-availability of our pool facilities during your stay and sincerely apologize for this unfortunate incident. Please be informed that there is some maintenance work being done and as such, guests are currently unable to use it. We do appreciate your patience and understanding in this matter and look forward to another opportunity to serve you again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Chan

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Impressions
The hotel is clean but a little old. Otherwise, it was a pleasant environment. The breads and pastries served at breakfast were not crisply fresh. Local foods were good. The shuttle service to Sunway City should be restored.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 3 Okt 2023
Dear Chan, thank you for your review. We are glad that you had a pleasant stay with us. We have noted your feedback regarding the breads, pastries and shuttle services and will address these issues. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

David

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Breakfast
Hotel Grand Subang’s Breakfast incredible food and especially on All ke nih I have nois highly recommended
Menginap 2 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 3 Okt 2023
Dear David, thank you for your review and the perfect rating you gave us. We are pleased to hear that you had a wonderful stay and were impressed with the delicious food served at breakfast. It is always a pleasure to receive good feedback from our guests. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

4/10 Buruk

Fun Kooi

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Requested for twin room at booking but given king bed. What if we were not a couple?When checking with receptionist she did not seem to understand. No twin room but was offerred an extra bed!!! Arm chair in room had stains. Bedroom slippers too thin & slippery on non carpeted areas of room.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 3 Okt 2023
Dear Fun Kooi, we regret to note that your recent stay with us was not to your expectations. We sincerely apologize for the unpleasant experience caused to you due to the unavailability of a twin room and poor condition of the air chair and bedroom slippers. Please be assured that we take your feedback seriously and will immediately address the issues highlighted. Our apologies again and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

David

Menginap 3 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 14 Sep 2023
Dear David, thank you for the perfect rating you gave us. We are pleased to know that you had an overall positive experience and found our hotel's quality and services up to expectations. Thank you for your patronage and we most certainly look forward to having you back as our guest again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Yeok

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Room is run down and poorly lit
Menginap 2 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 12 Sep 2023
Dear Yeok, thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered due to the poor condition of the room. Please be assured that we will immediately address the room maintenance and lighting issues to ensure that the necessary improvements are made. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Carla

Disukai: Kebersihan, staf & layanan, fasilitas
Dit hotel heeft veel kleine gebreken, ernaast word een nieuw hotel gebouwd , al het geld gaat daarheen, dit hotel word een beetje opgelapt tot die tijd , aardig hotel , prijs te duur
Menginap 4 malam pada bulan September 2023
Tanggapan dari Christina pada tanggal 12 Sep 2023
Dear Carla, thank you for your feedback. We regret to note that your recent stay with us was not up to expectations. Please be assured that we will address the issues to ensure the necessary improvements are made. Our apologies to you for the unpleasant experience and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

KOK SENG

Traveler bisnis
Disukai: Staf & layanan
Great location and very convenient.
Menginap 4 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 5 Sep 2023
Dear Kok Seng, thank you for your review. We are pleased to know that you had a pleasant stay experience and especially liked our hotel's convenient location. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan
No shuttle to KLIA airport from hotel The male staff at hotel counter were not very friendly.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 23 Agu 2023
Dear Sir/Madam, thank you for your feedback. We have noted that your stay experience with us was not quite up to expectations. With regards to the airport shuttle, please be informed that our hotel does not provide complimentary shuttle service but transport can be arranged upon guests request. We have also noted your comment regarding our staff and will address this issue with our Front Office Manager. Thank you for your patronage and we look forward to serving you better in the future.Regards,Datin Christina Toh, Area General Manager

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We’ve stAyed in this hotel many times. It’s looking very very tired and no atmosphere now after Covid. Seems like no maintenance has been carried out. We have move room because the aircond was not working. This an executive club room. The executive club lounge was joke. We got there half an hour after opening time. There were six used tables all wth plates and tissues left an not tidied up. There was no staff attending the guest and the snacks were bad and cold and uninviting pity sorry state of affairs. In the second room the curtains fell to the floor when we opened it. Two maintenance staff turned up with a ladder, looked disinterested and said there isn’t any spare parts available and suggested we move to yet another room! We said this was unacceptable. The chamber maid who had come to clean the room said those men don’t know what they’re doing. She said it had happen before and started collecting the curtain roller runners all over the floor and fixed it!! So much for maintenance staff eh?
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Christina pada tanggal 10 Agu 2023
Dear Sir/Madam, thank you for your feedback. We are most concerned to hear of the unpleasant experience encountered during your recent stay with us. We can certainly understand your disappointment with the issues and will immediately address them to ensure that the necessary improvements are made. We do appreciate your patience and understanding as we continue to improve our services to the level that you our valuable guest so rightfully deserve. Our apologies again and we hope that you will give us another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Peter

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Only that the mattress so soft, for old man will not advantage 😁
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Christina pada tanggal 15 Mei 2023
Dear Peter, thank you for your feedback. We sincerely apologize that your recent stay experience was not up to expectations. We have noted your comments regarding the mattress condition and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. We look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Mei 2023
Tanggapan dari Christina pada tanggal 15 Mei 2023
Dear Sir/Madam, thank you for your review. We are glad that you had a positive experience with us. We do hope that your next stay is around the corner as we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis, Bepergian dalam rombongan
This hotel is connected to the event hall or ballroom, so there were a lot random people walking around and gathering which made us unconfortable.
Menginap 1 malam pada bulan April 2023
Tanggapan dari Christina pada tanggal 15 Mei 2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are sorry to hear of the discomfort you felt when you were at our hotel recently. Please be assured that we will make every effort to improve on our guest experience. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

4/10 Buruk

King Huat

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Dirty room.
It was amazing run down. Dirty, drian plug,...etc. I was staying at this hotel each time visit KL. But I have to say no more now. I give up with them.
Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Christina pada tanggal 29 Mar 2023
Dear King Huat, we are disappointed to hear of the shortfall in quality standards which you experienced during your stay with us. We can certainly understand your frustration with the issues encountered and have no excuse but to extend our sincere apologies to you for the unpleasant experience caused. Please be assured that we will immediately address the issues and make every effort to improve on our guest experience. Our apologies again and we look forward to having another opportunity to serve you better in the future.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Dan

Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Christina pada tanggal 23 Mar 2023
Dear Dan, thank you for your review. We are pleased to know that our hotel's quality and services met your expectations. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

THOMAS

Menginap 7 malam pada bulan Februari 2023
Tanggapan dari Christina pada tanggal 23 Mar 2023
Dear Thomas, thank you for the perfect rating you gave us. We are pleased to know that our hotel's quality and services met your expectations. Thank you for choosing our hotel and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

THOMAS

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Christina pada tanggal 23 Mar 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a good experience. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Thomas

Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Christina pada tanggal 23 Mar 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

10/10 Sangat Bagus

Thomas

Menginap 4 malam pada bulan Maret 2023
Tanggapan dari Christina pada tanggal 23 Mar 2023
Dear Thomas, thank you for the perfect rating you gave us. We are glad that you had a positive experience with us. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

kit sun chris

Menginap 1 malam pada bulan Februari 2023
Tanggapan dari Christina pada tanggal 9 Mar 2023
Dear Kit, thank you for your review. We are glad that you had a good stay experience and look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Finally back to KL
The friendliness was wonderful. The hotel in many areas looked good and like before but rooms needed more care after the pandemic. My room had wall paper coming loose and possible moisture impact in the room and bathroom. The impact of the pandemic showed in the hotels we stayed in and some were even closed.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Christina pada tanggal 9 Mar 2023
Dear Sir/Madam, thank you for sharing your feedback with us. We are glad that you had a pleasant stay. However, we have also noted your comments regarding the poor maintenance of the rooms and will ensure the necessary improvements are made. Thank you for your patronage and we look forward to welcoming you back again.Regards,Datin Christina Toh, Area General Manager

8/10 Bagus

John

Disukai: Kondisi & fasilitas properti
2 Single equals a King
Was shocked to find out that my king size bed which was booked was not available upon checking in as they said that the hotel is full. But they still did go thru the extra mile to try to get me my King size bed. The only thing is that the bed is make up of 2 super single bed. Hence a line in between which can be kind of uncomfortable. Room attend delivering the towel is slow in response.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Christina pada tanggal 9 Mar 2023
Dear John, thank you for your feedback. We sincerely apologize for not being able to provide you with a King size bed during your stay with us. We have also noted on the slow delivery of your towel and will immediately address this issue. We do appreciate your patience as we continue to improve our hotel's quality and services to the level which you deserve. Thank you for your patronage and we look forward to being of service to you again.Regards,Datin Christina Toh, Area General Manager