2 kolam renang outdoor, dengan kursi berjemur
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Ulasan untuk Ibis Kuala Lumpur City Centre Hotel

4 out of 5
Ibis Kuala Lumpur City Centre Hotel
32 Jalan Yap Kwan Seng, Golden Triangle, Kuala Lumpur

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 328 dari 673 ulasan" "
Penilaian 8 - Bagus. 224 dari 673 ulasan" "
Penilaian 6 - Cukup Baik. 70 dari 673 ulasan" "
Penilaian 4 - Buruk. 34 dari 673 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 673 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel
Happy to stay here, the hotel provides complimentary shuttle bus to Suria KLCC and Bukit Bintang
Menginap 3 malam pada bulan Desember 2018

2/10 Sangat Buruk

Namish

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Liked nothing about Ibis, no one should book them seriously very bad service and hotel was not good at all. Very basic, tv had no chromecast and wasnt even smart tv, had limited option to watch anything. In expedia it didnt mention that we need to pay 10 rm tourist tax and when we gave them 50 rm we thought it would be a refunded back which the check-in staff never told. Thats a rip off as you already pay so much to stay in a bad hotel and plus have to pay extra. Pool was small, food had no variety, didnt even have daily housekeeping, we requested the person once to do it and he didnt understand English. Sometimes the housekeeping would come late in afternoon when we are in the room and due to that twice when we wanted to rest we had to go and wait in the lobby so that our room can get cleaned. The inside duvet had stain on it, i placed the sign to get it replaced but they didnt do it, for five days it was the same. Disgusting place
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 10 Mei 2024
Mr NamishFirst and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

6/10 Cukup Baik

Kevin, Colma

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Near Petronas Tower. Busy hotel . Noisy rooms .....4 nights No, I would not stay in this hotel again
Menginap 4 malam pada bulan April 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 30 Apr 2024
Mr Kevin Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Sangat Bagus

Chel

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very welcoming, great views from pool and sky bar. Shower was great. Location was great, good idea to walk to Twin Towers as soon as possible in morning or first evening to understand your location and avoid the heat. We wished we saw the night show fireworks. We did a cultural tour which was well worth the money
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 29 Mar 2024
Mr Chel,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

8/10 Bagus

CARLOS

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Overall it is a good hotel for short stays. I was disappointed that the pool wasn’t working. WiFi works very well. It is close to Petronas towers.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 29 Mar 2024
Mr Carlos,First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

10/10 Sangat Bagus

Gözde

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das beste ibis Hotel in dem ich bisher heute war 👍
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 13 Mar 2024
Mr Gozde,Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

4/10 Buruk

RUEI MEI

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
只是手機充電..竟然跳電！洗澡全都是熱水..不知怎麼洗！
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 19 Feb 2024
Ms Ruei Mei,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Buruk

Pamela

Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Dennis Seng pada tanggal 15 Feb 2024
Dear Pamela,Thank you for sharing your feedback. We apologize that your experience did not meet your expectations. We value your input and would like to understand more about your concerns. Please feel free to elaborate on any specific issues you encountered during your stay so that we can address them accordingly and improve our services for future guests.Best regards,Dennis Seng General Manager

10/10 Sangat Bagus

Susan

Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 21 Mar 2024
Sir/Madam,Thank you for your rating! Your input is valuable, and we're always working to make improvements based on customer suggestions. Vivian ChuHotel Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Bien placé
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 8 Feb 2024
Hi Sir/Madam,Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We were from San Francisco. Room was excellent fresh and clean , shower was so strong and not, had free drinking water service daily, AC is good, bed was comfortable ! Recommended for booking this hotel!👍😀
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 5 Feb 2024
Mr James,Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

2/10 Sangat Buruk

Diego A

No hay opción de cancelar
Desafortunadamente el hotel no tiene la opción de cancelar la reserva. Debido a inconvenientes de fuerza mayor no pude hospedarme ni obtener el reingreso (al menos parcial).
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 5 Feb 2024
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel ManagerAsideSir, please contact hotel reservation for the booking side and the terms condition.

4/10 Buruk

alan

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Customer Service were very slow.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 18 Jan 2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Buruk

Lucia

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 13 Jan 2024
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

6/10 Cukup Baik

alan

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Good location for KLCC.May be check in were just having a bad day.Not as helpful as expected.Food OK but very expensive.
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Sue

Disukai: Fasilitas
Very friendly check in staff. Polite and helpful. Nothing was ever too much for them. Checkin was also reasonably fast which is great after a tiring long flight. The beds are super comfy and the hot showers were a dream. Plenty of water flow and large shower recess. No shower over bath rubbish in this hotel.i highly recommend this hotel.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Bra beliggenhet, men mange apparater funket ikke på treningsrommet og bassenget var også stengt uten at man fikk vite det før bestilling. Bassenget er også mye mindre enn på bildene.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 10 Jan 2024
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 Cukup Baik

Eri

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Muntaz Narayani Devi pada tanggal 5 Feb 2024
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bagus

Lawrence

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 10 Jan 2024
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Tuck Mun

Traveler bisnis
Nice hotel with good buffet breakfast.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Kevin, Peterborough

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, close to the towers, modern facilities.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Emma

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Ding

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Wi-Fi is not able to use, disappointed stay without Wi-Fi. The rest are good.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Sangat Bagus

SITI NOOR ROSSALWANA BINTI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tq for the great hospitality. 🤗
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bagus

Sairah

Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 22 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Samy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We stayed there only 1 night, but everything was very good. The room is clean, modern design with safe inside. Check in was good, but we waited like 15 minutes for our turn to come, because it was crowded, a long line in front of us. Overall very satisfied.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 14 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Jahziah

Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 13 Des 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Sangat Bagus

Kazuhiro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
最寄駅から歩いて近いこと、を前提に考えると少し不便に感じるかもしれないがGrabでの移動を前提に考えるなら非常に良いホテルである。KLセントラルからGrabで20分くらいの距離(10~20RM、時間帯による)であり、個人的には便利な場所にあると思う。徒歩圏内にSliaKLCC、ペトロナスツインタワーがあるので観光的にも便利であろう。 簡易なトレーニングジムとプールが最上階に設置されているので快適であった。部屋もスペースにゆとりがあり最低限のアメニティが付属されているので充分と言える。
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 11 Des 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bagus

Arjan

Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 11 Des 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Too noisy
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 8 Des 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

10/10 Sangat Bagus

Randall, Tonasket

Bepergian bersama teman
Disukai: Fasilitas
Ibis is always good quality. This one is exceptional for it's helpful staff. There were a couple of minor rooms issues that were immediately addressed when mentioned.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 8 Des 2023
Thank you for taking the time to rate us and great to hear that you had a great stay with us and thank you for your rating. We appreciate you sharing.We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Lai Yuk Yee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 5 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 8 Des 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

4/10 Buruk

Jacek

Bepergian dalam rombongan
Eher für Business-Reisen geeignet. Zimmer sind ok, allerdings hellhörig. Die Lage des Hotels ist zwar nah an Petronas-Towers aber das war auch schon. Nur Hochhäuser. Empfehlenswert wäre eine Unterkunft in der Nähe der Chinatown. Gute Metro-Verbindung vorhanden. Der Pool ist zum kurzen Reinspringen geeignet, mehr aber nicht. Kaum Sitzmöglichkeiten, lädt aber dazu auch nicht ein. Somit keine Möglichkeit irgendwo zu entspannen.
Menginap 4 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 7 Des 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Buruk

Traveler terverifikasi

Traveler bisnis
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
Very noisy
Rooms were ok but with very thin walls so it was incredibly noisy. I had to complain about the room next door once who thought that playing bagpipes on to really loud at 12.30am was a good idea. In two occasions someone attempted to go out the fire exit, resulting in alarms going off. With one instance I had to go to reception to beg them to turn it off after it had rung for ages late at night. Housekeeping was poor. Tea and coffee were not replaced for three nights out of my five night stay. Bathroom cleaning was lacking, with the mirror filthy. Very few towels were provided including none for the floor. Breakfast was a good spread but very geared towards locals than visitors. Overall this hotel should have been fine but the noise and poor housekeeping let it down. After several nights of no sleep due to noise, I won’t be returning.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 7 Des 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bagus

Darryl

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
No shampoo soap dispenser
Menginap 3 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 7 Des 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

8/10 Bagus

Casey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I enjoyed the hotel. Beds were comfortable. Hot water & water pressure were excellent. These were the negatives- Room phone never worked despite letting the front desk know. Doorbell did not work. Door card keys kept stop working each day causing us to head back downstairs to get it fixed again and again. Internet kept going out throughout the day. Hard to get some work done with spotty Internet.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 7 Des 2023
Dear Valued guests,We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

6/10 Cukup Baik

Phyn Choo Sandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 7 Des 2023
Thank you for taking the time to review your stay with us. I am very pleased to hear that our team member made your stay pleasant. Looking forward to seeing you again soon.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Amélia V P S

Disukai: Staf & layanan, kondisi & fasilitas properti
Razoável
Wi-fi não funciona nos quartos, fotos não condizem com a realidade. A vista da piscina, por exemplo, é bem diferente do que é mostrado nas fotos.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 1 Des 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

2/10 Sangat Buruk

Ricardo, Jacksonville

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The service was unacceptable - PLEASE avoid this hotel!!! Poor service and they hardly speak English!
Menginap 1 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 1 Des 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bagus

Phyn Choo Sandra, CUREPIPE

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 29 Nov 2023
Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. Thank you,Vivian ChuHotel Manager

10/10 Sangat Bagus

Erika

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 20 Nov 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Mohamed

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Muntaz Narayani Devi pada tanggal 9 Nov 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Michael

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 7 Nov 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

8/10 Bagus

Komala, Petaling Jaya

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall have a good stay.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 1 Nov 2023
Thanks for the feedback on your experience with our customer support team. We sincerely appreciate your insight because it helps us build a better customer experience.If you have any more questions, comments, or concerns or compliments, please feel welcome to reach back out as we would be more than happy to assist.Best,Vivian ChuHotel Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ibis city center
City central location, 7 min walk to Petronas tower. Had successful conference, great service
Menginap 8 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 27 Okt 2023
Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again.Thank you,Ms Vivian ChuHotel Manager

10/10 Sangat Bagus

Sarah

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location, clean rooms, awesome rooftop pool, and the staff were all very friendly and kind.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 20 Okt 2023
We strive to make the experience at Ibis Kuala Lumpur City Centre one you will remember forever. Therefore, your comments are very important to us.We Love to hear your feedback and use it to review and improve our services every day!Looking forward to welcoming you again soon.Thank you,Ms Vivian ChuHotel Manager

8/10 Bagus

chianju

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
不知道為什麼 連要個刀子開罐頭 都說沒服務 好奇怪 其他都還好 附近如果是散步到景點 要很久
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 17 Okt 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager

8/10 Bagus

Arash

Disukai: Kebersihan, kondisi & fasilitas properti
Very clean, Check-in was very slow
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Muntaz GEM pada tanggal 10 Okt 2023
Thank you for choosing to stay at Ibis Kuala Lumpur City Centre and we are very pleased to hear you enjoyed a great experience.I will share your feedback with the staff and your comments will be very well welcome and motivate all the team further.We look forward to welcoming you back at your earliest convenience for another great stay.Thank you,Ms Vivian ChuHotel Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Ants crawling all over. Can see patches of dried stuffs on the floor and table. Obviously they just dust and sweep but never wipe and mop.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Muntaz GEM pada tanggal 3 Okt 2023
Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian ChuHotel Manager

4/10 Buruk

Anoop, ALBUQUERQUE

Bepergian bersama teman
Disukai: Staf & layanan
-Breakfast terrible for vegetarians. No peanut butter, cheese, honey etc. Only one kind of jelly. Gets very crowded. -South Indian corner (vegetarian) is available but all items are dry and/or cold. Sambhar is tasteless. - I will recommend vegetarians don't buy breakfast option. There is a 7/11 and Indian restaurant across the street. - Lots of fast food restaurants(Pizza Hut, Taco Bell, Subway, Nando's etc) in Avenue K Mall (10 minutes walk-Across from Petronas Tower and Suria KLCC). -There is a money exchange also in the same place and a bank 2 minutes walk from hotel (Towards Petronas Towers) will give you good rate too. - Wait staff in the breakfast area really not much helpful because it is so crowded. - Front desk staff is excellent. Fredzelyn (Spelling?) and Joy are absolutely fabulous. Thank you.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Muntaz GEM pada tanggal 3 Okt 2023
First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you,Ms Vivian Chu Hotel Manager