Dear Anonymous, Greetings from Palace of the Golden Horses~ Thank you for choosing to stay at our hotel and sharing your valuable feedback with us. We appreciate your complement about the surrounding and atmosphere of our hotel. We are always looking forward to give the best service to our guests and hope that you will provide us with another opportunity to serve you better in the near future. Thank you and sincerely, Isaac Raj General Manager

Dear Hassan, Greetings from Palace of the Golden Horses! We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for the high rating. Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive such praise from a happy guest. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

Dear Anonymous, Greetings from Palace of the Golden Horses~ Thank you for sharing your experience. We regret to hear that our hotel cleanliness were not up to the standard you've come to expect from us. Please accept our sincere apologies with regards to your unpleasant experience. We have addressed the issue with our housekeeping to make sure this won't happen again. We will do our best to rectify the issue. Hope that you will give us another opportunity to serve you better in the future. Thank you and sincerely, Isaac Raj General Manager

Dear Anonymous, Greetings from Palace of the Golden Horses~ Thank you for choosing to stay at our hotel and sharing your valuable feedback with us. We are concern about your comment on the unpleasant experience with our staff. It would really help us if you could lay it out for us to know which part of our services that needs improvement. We will do our best to rectify the issue. We are always looking forward to give the best service to our guests and hope that you will provide us with another opportunity to serve you better in the near future. Thank you and sincerely, Isaac Raj General Manager

Dear Muhammad, Greetings from Palace of the Golden Horses~ Thank you for your kind words and the time you took to share them with us. It is great to hear that you have enjoyed your stay with us. Thank you for complementing our room. We are grateful for your support and look forward to welcoming you back to Palace of the Golden Horses in the future. Thank you and sincerely, Isaac Raj General Manager

Dear Anonymous, Greetings from Palace of the Golden Horses~ Thank you for your valuable review during your stay at our hotel. We are happy that you like our hotel and enjoy the stay with us. We are currently undergoing refurbishment and renovation to upgrade and improve our property in order to provide exceptional accommodations, facilities and services to our valued guests. We apologise for any inconvenience caused and we thank you for your kind support and understanding. We do hope that you will give us another opportunity to serve you better in the future. Thank you and sincerely, Isaac Raj General Manager

Dear Anonymous, Greetings from Palace of the Golden Horses~ Thank you for your valuable review during your stay at our hotel. We are happy that you like our hotel and enjoy the stay with us. We are currently undergoing refurbishment and renovation to upgrade and improve our property in order to provide exceptional accommodations, facilities and services to our valued guests. We apologise for any inconvenience caused and we thank you for your kind support and understanding. We do hope that you will give us another opportunity to serve you better in the future. Thank you and sincerely, Isaac Raj General Manager

Dear Pang, Greetings from Palace of the Golden Horses~ Thank you for your high rating. It is great to learn that you have enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.