I had a very enjoyable and comfortable stay here. The staff were kind, helpful and friendly. I did need to ask for an upgrade upon check in though. I had booked a superior pool view room, which I assumed would be on the ground floor. It was not, and I can not do stairs (repeatedly) with my bad knees! The room I paid extra for (happy to do it) was called Superior Deluxe pool view! Maybe the website could make the location of the room types clearer. i.e. ground floor, level one etc. This is an older resort. Some parts are showing age, classic Bali weather damage. Doors that don't shut properly, paving that you can trip on, pool ladders that are not secure, sharp tiles and broken tiles on the pool. I think the food and drink prices were a little too high. Breakfast was very good. For the cost to stay here, it was very good value.