2/10 Sangat Buruk
Paula
Bepergian bersama keluarga
14 Mar 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
We stayed in this hotel in 2019, we had a good experience so we decided to book it again in our stay in March 2024.
We were extremely disappointed, towels in the hotel are in desperate need of replacement, they look dirty, they are grey and stained . Hand towels are actually a mouth cloth, they left one for a room of two looking disgustingly dirty.
Room could benefit of a fridge and a full length mirror in the room (only mirror is in the bathroom).
Breakfast was disappointing as well, it was amazing in 2019, what happened?
My sister ordered the “pancakes” one morning they were very chewy.
The only vegan option is toasts and fruit, toasts are two slices of white bread and the fruit 3 small slides of watermelon and 3 of pineapple. I suggest the offer is a better type of bread (brown, sourdough, seeded, etc)
Orange juice is a squash and you can order only one small coffee, you have to pay if you want a second one.
Waiters are more worried for you to not have anything extra than provided a good service.
We were literally the only two people in breakfast and service was so slow, even to get a glass of water.
On top of everything, my sister forgot her Alexa in the room, I have emailed them straight away and sent a DM in IG, no one got back to me. The hotel had only a few rooms occupied and we were the only ones checking out, they should have contacted me immediately about the forgotten speaker.
Such a shame that the hotel is going down the hill, we did love it back in 2019.
Paula
Menginap 4 malam pada bulan Maret 2024