Dear Josephine,Thank you for your positive feedback! We're delighted to hear that you enjoyed the convenient access to tube train and bus links during your stay. We're also glad to hear that you appreciated our cafe for morning coffee and baked croissants, as well as the ease of check-in and check-out.Providing a seamless and enjoyable experience for our guests is always our top priority, and we're thrilled that we were able to meet your expectations in this regard. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Thank you for choosing to stay with us, and we can't wait to see you again!

Dear David,Thank you so much for taking the time to leave us a 4 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear David,Thank you so much for taking the time to leave us a 4 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Ashanta,Thank you for sharing your feedback with us. We're glad to hear that you were able to park your Tesla on the road without any issues.Regarding the notice about car smashing, we apologize if it came across as too alarming. Our intention is always to ensure the safety and security of our guests and their belongings. We provide information about parking options, including paid parking at the hotel, as a convenience for guests who prefer the added security and peace of mind. However, we understand that not everyone may require or prefer paid parking, and we appreciate your feedback on this matter.We'll review the wording of the notice to ensure it's clear and informative without causing unnecessary concern. Thank you for bringing this to our attention, and we hope to welcome you back for another pleasant stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

Dear Hannah,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Muhammad,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to be convenient and friendly during your stay. Providing a convenient and welcoming experience for our guests is always our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back for another pleasant experience in the future! Thank you for choosing to stay with us.

Thank you for sharing your feedback with us. We're sorry to hear that your experience with the breakfast buffet did not meet your expectations, and we apologize for the cold temperature of the food and the bitter coffee. We strive to provide a high-quality dining experience for our guests, and we will take your comments into consideration as we work to improve our offerings.We also apologize for the issues you encountered with the coffee machine, shower drainage, and the harsh smell of the cleaning products used in the hotel. We'll review our cleaning procedures and the products we use to ensure they are not causing discomfort to our guests. Your health and comfort are very important to us, and we'll take measures to address these concerns.On a positive note, we're glad to hear that you found the room spacious and that our staff was very nice. We appreciate your understanding and patience during your stay.Your feedback is valuable in helping us improve our services and facilities for future guests. If there's anything else we can do to make your next stay more comfortable, please don't hesitate to let us know. Thank you for choosing to stay with us.

Dear Ari-Lee,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered with the TV, bar fridge, and bathtub switch in your room. These inconveniences are not reflective of the high standards we strive to uphold, and we sincerely apologize for any discomfort they may have caused during your stay.On a positive note, we're glad to hear that you found the bed comfortable.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.

Dear David,Thank you for sharing your feedback with us. We're glad to hear that your overall experience with the room was good and that the issue with the hand soap dispenser was resolved on the second day.However, we apologize for the delays you experienced during checkout. A smooth and efficient checkout process is important for our guests, and we're sorry that the experience did not meet your expectations. We will review our checkout procedures and system to identify areas for improvement and ensure a faster and more efficient experience for future guests.Your feedback is valuable to us and helps us enhance our services. We appreciate your patience and understanding. If there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for choosing to stay with us!

Dear Guest,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Alex,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Simon,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Soraya,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Ivan,Thank you for bringing this to our attention. We're very sorry to hear about the TV not functioning during your stay.We understand how important it is for the amenities in your room to work properly, and we're sorry that you experienced this issue. We'll review the situation with our maintenance team and the staff involved to ensure that all TVs are in proper working order and that any issues are addressed promptly and professionally.Your feedback helps us identify areas where we can improve, and we appreciate you sharing your experience. We will take the necessary actions to prevent similar occurrences in the future.Thank you for your understanding and for choosing to stay with us. We hope to have the opportunity to welcome you back for a better experience in the future.

Dear Clare,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!Regards,Front Office Team

Dear Ugochukwu,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Dionne,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Thank you for sharing your feedback with us! We're delighted to hear that you found our staff amazing, friendly, and helpful. It's also great to know that you appreciated the easy parking and the convenient tube route.However, we apologize for any issues you encountered with the attention to detail in room cleaning. Your comments regarding missed spots and areas that looked tired will be shared with our housekeeping team so we can address them and ensure all rooms meet our high standards of cleanliness.We appreciate your recommendation and are pleased to hear that you would absolutely stay with us again. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

Dear Faizal,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team

Dear Norman,Thank you so much for taking the time to leave us a 10 out of 10 rating - it's much appreciated!Regards,Front Office Team

Dear Craig,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

Dear Ross,Thank you so much for taking the time to leave us an 4 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Nick,Thank you so much for taking the time to leave us a 6 out of 10 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Devindra,Thank you for taking the time to share your feedback.While I wish you had a better experience, it is the feedbacks like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Front Office Team

Dear Cerys,It sounds like you had a fantastic experience at the Clayton! Your positive feedback about the staff, cleanliness, and the amenities in the executive family room is wonderful to hear. It's great that your son enjoyed having his own TV and bathrobe – those little touches can make a stay memorable. The fact that the hotel is conveniently located near Gunnersby tube station is also a plus. Thank you for sharing your recommendation, and it's clear you had a delightful stay. We hope you have many more enjoyable visits in the future!Regards,Front Office Team

Dear Erica,Thank you so much for taking the time to leave us a 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Keith,We are incredibly grateful that you took the time out to leave us such a great review.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Front Office Team

Dear Ruphene,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Yoshihiro,Thank you so much for taking the time to leave us an 4 out of 5 rating - it's much appreciated!We hope to see you again in future so we can prove we can do better.Regards,Front Office Team

Dear Anne,Thank you for taking the time to review our hotel. We hope to welcome you back soon.Many ThanksLucy MurphyHotel Manager

Dear Tamar,Thank you so much for taking the time to leave us a 5 out of 5 rating - it's much appreciated!Regards,Front Office Team