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Reviews of Safestay London Elephant & Castle

3 out of 5
Safestay London Elephant & Castle
144-152 Walworth Road, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 481 reviews" "
Rating 8 - Good. 228 out of 481 reviews" "
Rating 6 - Okay. 57 out of 481 reviews" "
Rating 4 - Poor. 18 out of 481 reviews" "
Rating 2 - Terrible. 38 out of 481 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ciaden

Stayed 1 night in Apr 2024

10/10 Excellent

Rahmanberdi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Reception and workers good
Stayed 3 nights in Mar 2024
Response from Pablo on 9 Apr 2024
Dear Customer,Thank you for the wonderful review of our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The rooms are not bad in cleaness but the bathroom and toilets are very dirty and smelling urine ,it was much better to separate women from mens rooms as i dint know how to dress or undress infront of men i couldn't sleep at nights because of snore it was te
Stayed 2 nights in Mar 2024

10/10 Excellent

Monsur

Stayed 1 night in Feb 2024
Response from Pablo on 9 Apr 2024
Dear Customer,Thank you for the wonderful review of our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.

2/10 Terrible

RADCLIFFE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dirty hostel staff very nice 1st room I got I could t stay in it due to being on the top bunk when asking for a bottom bunks got Changed and that room was dirty so didn’t end up staying and got the night bus home
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Stayed 1 night in Feb 2024
Response from Pablo on 9 Apr 2024
Dear Customer,Thank you for the wonderful review of our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Seriously i love to stay here again whenever am coming to London again
Stayed 4 nights in Feb 2024
Response from Pablo on 9 Apr 2024
Dear Customer,Thank you for the wonderful review of our hotel! We are very happy that your stay was pleasant and we hope to see you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely stay room 217 is quiet and well equipped shame the lift wasn’t working but it was ok Love the bar area too Staff are welcoming and friendly
Stayed 1 night in Feb 2024

8/10 Good

Gregory

Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Wow fantastic Stay Great service Welcoming friendly staff Lovely spacious room Only negative lift was out of order and room 017 has disabled toilets Nice views Quiet
Stayed 1 night in Jan 2024

6/10 Okay

Pablo

Stayed 6 nights in Jan 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff and a nice, convenient place to stay. Would book there again .
Stayed 2 nights in Oct 2022

2/10 Terrible

Sabarinath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to vegan shopping market and tube. Room was big and beds were very comfortable.
Stayed 1 night in Sep 2022

6/10 Okay

Klas G

Stayed 1 night in Sep 2022

8/10 Good

wai han z

Stayed 2 nights in Sep 2022

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
Stay away!
Arrived late, around 11pm, it was raining and I waited in line at least 25 minutes. There was only one person at the check in desk. When I finally made it to the room (triple but was staying alone), there was some sort of noise just outside the window that went on all night long. When I was ready to brush my teeth, it turns out that the sink in the bathroom was clogged. I was super exhausted at this point but still went downstairs to the reception desk. The guy there was nice but totally nice helpful. He was looking for a pliers or a wrench or something so that I could pull the thing that blocks the drain but he couldn't find anything. I was quite fed up and told him that I would just brush my teeth in the shower or something. There was also no outlets near the bed to charge my phone and the hotel itself was decently maintained. I probably paid close to $60 for that one night. Should have added a few more dollars to get something better. Wouldn't recommend.
Stayed 1 night in Sep 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service
The pricing was good, the only downfall was there was no common room or facilities to make tea coffee and microwave to heat food. Otherwise recommendable due to pricing
Stayed 1 night in Sep 2022

10/10 Excellent

Klas G

Stayed 1 night in Sep 2022

10/10 Excellent

Klas G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days have be 5 days!
Amazing
Stayed 2 nights in Sep 2022
Response from Cameron on 6 Sep 2022
Good morning, thank you for writing a great review fopr us and i'm glad to hear you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Cameron on 6 Sep 2022
Thank you for writing a great review, happy to hear you enjoyed your stray with us.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2022

8/10 Good

ana melise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely place but the bar could stay opened until late at night
Stayed 1 night in Aug 2022

2/10 Terrible

Kassandra

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
The only good thing about this place is Andrea. She made us feel so welcome and great. Other than that it was horrid. We booked a whole private room however since we were only 3 instead of 4 we were shamed and harassed by housekeeping for using the 4th bed in the room. There was staff who just barged into the room without notice and they had the audacity to say it was a miscommunication between us and housekeeping. They gave someone else a key to our “private” room. I woke up to a stranger in our room at 4am trying to go to the bed I was on. The only reason I couldn’t do more is that I was sick. Honestly worst stay I have ever had in London. Will never be staying there again.
Stayed 3 nights in Aug 2022

10/10 Excellent

Olusegun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Cameron on 1 Aug 2022
Thank you for leaving a high rating in regards to your stay with safestay elephant and castle, we look forward to having you stay again in the future.

10/10 Excellent

Klas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hostel in London
Amazing stay!
Stayed 1 night in Jul 2022
Response from Cameron on 1 Aug 2022
Thank you for leaving a high rating inregards to your stay with safestay elephant and castle, especially the commet regarding usbeing the best hostel in london as we desire that type of feedback from our guests.We look forward to having you stay again in the future.

2/10 Terrible

shane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay
Stayed 1 night in Jul 2022

2/10 Terrible

Tesfay

Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not safe, avoid
Totally let down. We booked for 2 nights, stayed the first night, then while we were out they cleared our stuff into bin bags and allowed other people into the room. When we arrived back after show at the O2, at 1am, they were not helpful and left us with no place to stay! We were 2 women having to find somewhere else in London to stay in the middle of the night. Save yourself the stress and stay somewhere else
Stayed 2 nights in Jun 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good for a hostel
It was good for a hostel
Stayed 1 night in Jun 2022
Response from Andreea on 6 Jul 2022
Thank you for your feedback and we are happy that you had a good experience with us!

8/10 Good

Malene Graves

Stayed 2 nights in Jun 2022
Response from Cameron on 12 Jul 2022
Thank you for leaving a great review, i hope you enjoyed your time at safe stay elephant and castle. We look forward to having you stay next time.

10/10 Excellent

Olusegun

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from a on 18 Jun 2022
Thank you for leaving a great review, I'm glad to hear you enjoyed your stay with us. We look forward to having you stay again in the future.

8/10 Good

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hostel. Friendly staff and clean rooms. They’ve now changed check out to 10am which I think is a bit early.
Stayed 1 night in Jun 2022
Response from A on 12 Jun 2022
Thank you for taking the time to leave feedback, we hope to see you again!

8/10 Good

Gaetano

Liked: Cleanliness, property conditions & facilities, room comfort
Central and comfortable
Second time here. Can’t complain… overall it’s a good hostel for London. Finding a decent hostel in this city is a real challenge.
Stayed 1 night in Jun 2022
Response from A on 12 Jun 2022
Thank you for taking the time to leave feedback, we hope to see you again!

6/10 Okay

Taha

Stayed 1 night in May 2022

8/10 Good

Diarmuid

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overall Good Nice room, nothing fancy but exactly as we expected with a big bathroom However only one person was on at the time we checked in. Poor service as the receptionist Was on his own
Stayed 1 night in May 2022
Response from connor on 17 May 2022
Hi, thank you for your feedback sorry to hear that the stay wasn't 10/10. hopefully we can make it up to you next time

8/10 Good

Mr Paul M Wright

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Cameron on 21 May 2022
Thank you for leaving a great review, happy to hear you enjoyed your stay with us.

2/10 Terrible

MICHAIL

Stayed 1 night in May 2022
Response from Manuel on 7 May 2022
Dear Michail, Thank you for taking the time to leave us a review. We are sorry to hear you felt you did not receive a good service. Since you have given a short feedback is difficult to know which points needs to be improved. Kindest regards, Manuel

2/10 Terrible

MICHAIL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the receptionist and the manager were rude
Very poor and slow service. Unexpected fees and rude behaviour from their manager
Stayed 3 nights in Apr 2022
Response from Connor on 10 May 2022
Sorry to hear that you had a bad experience while staying with us. we will use this feedback to improve our future service.

2/10 Terrible

Evgeniya

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible experience. The staff is rude. They told me i have to check out every day and then check in again later and kept changing my rooms because i “booked that way”. Great blame it on me. It is very very annoying after 15 hours of travel to deal with that. Hostel is clean but i was constantly emotionally anxious that i have to wake up and pack my bag and check out again instead of getting normal sleep. Feel tired even more tired after staying there.
Stayed 3 nights in Apr 2022
Response from Cameron on 3 May 2022
Thank you for leaving a review Apologies for the continuous change of room during your stay with us, it may have been due to our booking system automatically allocating you to rooms for the duration of your stay rather then to one room. sorry for the inconvience this caused.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant stay
Very pleasantly surprised with how lovely this place was. Very convenient location for all the commitments I had in the city during this time, and although they were always very busy dealing with a myriad of queries, the staff were very helpful. Something does need to be tweaked about bed arrangements though. I don't know how it could be rectified, but in my room in particular there were a handful of incidents of allocated beds already being occupied and people being in the wrong beds. I know that this is almost certainly a customer error rather than a hostel error, but I think it may be worth the hostel reviewing their bed allocation protocol because at the moment, it clearly isn't working at its best. Other than that, I had a lovely stay and I would definitely come again - really good value for money.
Stayed 3 nights in Apr 2022
Response from Connor on 1 May 2022
thank you for staying with us. I'm glad to hear that you enjoyed your overall stay with us. In regards to the allocations of rooms, we are currently looking for a more effective system for this. Hopefully we will see you again soon

10/10 Excellent

Dmitrijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place , clean room , after 11 is quite
Stayed 1 night in Apr 2022
Response from Manuel on 27 Apr 2022
Hi there, Thank you for your nice words. We hope to see you back very soon. Kind regards, Manuel

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Apr 2022
Response from Manuel on 27 Apr 2022
Hi there, Thank you for your feedback! We hope to see you back in the future! Kind regards, Manuel

10/10 Excellent

Luis

Stayed 1 night in Apr 2022
Response from Manuel on 27 Apr 2022
Hello Luis, Thank you for your review! We are glad to have meet your expectations and hope to see you back very soon! Kind regards, Manuel

8/10 Good

PABLO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Cameron on 7 May 2022
I hope you enjoyed your stay with us and thank you for leaving a great review.

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is nice place to stay , clean and warm. Only staff which would be helpful is oprion to have a kettle
Stayed 1 night in Apr 2022
Response from Cameron on 17 Apr 2022
Thank you fo such a great review, we do offer kettles in our triple rooms. Alternatively we provide hot water and other hot drinks at our bar. I hope this helps, we look forward to having you stay with us again.

6/10 Okay

Saffron

Stayed 1 night in Apr 2022
Response from Manuel on 11 Apr 2022
Hi there, Thank you for taking the time to leave us a review. We are glad to know that you had a good stay overall. Hope to see you back soon. Kindest regards, Manuel

8/10 Good

Emily

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Cameron on 5 Apr 2022
Thank you for leaving us a great review, i hope you enjoyed your stay.

2/10 Terrible

Matthew

Stayed 1 night in Apr 2022
Response from Manuel on 3 Apr 2022
Hi Matthew, Thank you for your review. Since you give us a short feedback, we are unable to know which points should be improved. Kind regards, Manuel

2/10 Terrible

Joel

Stayed 2 nights in Mar 2022
Response from Manuel on 23 Mar 2022
Dear Joel, Thank you for taking the time to rate your recent stay with us. Since you did not leave us any review we cannot know which points needs to be improved. Anyways we hope you give us another chance next time you visit London. Kind regards, Manuel