Eksterior

Ulasan untuk Four Points by Sheraton Los Angeles International Airport

3.5 out of 5

Ulasan

6,0
Penilaian 10 - Sangat Bagus. 1347 dari 5989 ulasan" "
Penilaian 8 - Bagus. 1084 dari 5989 ulasan" "
Penilaian 6 - Cukup Baik. 1138 dari 5989 ulasan" "
Penilaian 4 - Buruk. 1042 dari 5989 ulasan" "
Penilaian 2 - Sangat Buruk. 1378 dari 5989 ulasan" "

6,4/10

Kebersihan

6,8/10

Staf & layanan

6,0/10

Fasilitas

5,8/10

Kondisi & fasilitas properti

6,4/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

Elin

Bepergian bersama keluarga dan anak
Employee ok but the hotel is old and smelly, our room did not get cleaned for 3 days. No fridge inside the room, bed sheet does not seem to be cleaned. Air conditioner and heater not working. Parking is $50 per night for this kind of hotel. Feel like staying at motel.
Menginap 5 malam pada bulan Juli 2023
Tanggapan dari Customer Service pada tanggal 14 Jul 2023
We appreciate you getting in touch with us and sharing this feedback. We are very sorry to learn about your recent interaction with us. Please be assured that we have shared your experience with the appropriate team members so that we can improve in the future. Experiences like this are not commonplace for us, and we will be thoroughly reviewing your time with us to see how we can improve for our valued guests, as we absolutely become disheartened if we let them down. Thank you, and please accept our sincere apologies for the problems you experienced.

10/10 Sangat Bagus

Harsha

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is good but rooms are very small and bathroom has no exhaust. Best part is they have free shuttle for 24 hours to airport
Menginap 2 malam pada bulan Mei 2024

2/10 Sangat Buruk

Melissa

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We booked two rooms. Both rooms were unclean and disgusting. The bathroom was the worst of it all. I went in to take a shower and the handle for the water came off. The wallpaper was peeling off near the toilet paper holder. Im just disappointed and disgusted! Never again!
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Joseph

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
liked the fitness room and pool
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gerald

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Efficient reception. Clean quiet room. Friendly restaurant staff, good food and drink options. Free TV standard stations, although other providers seemed to require pay to view.
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Edgar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location is perfect if you wanna take the transit
Menginap 4 malam pada bulan Mei 2024

4/10 Buruk

Ashley

Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Did not feel safe, room was unclean.
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Navin

Disukai: Fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Proximity to airport was good. I chose to walk there when landed 1 large suitcases and 1 hand luggage. About 15 min walk. Recommend you have good wheels as the footpath is rough in some areas. Caught the shuttle early morning which was convenient. Also stops at the Sonnesta (could be same ownership) which based on the lobby may be more updated. The room was average from a condition perspective. (Delux King at the end of the corridor. Very functional but old and dated. Bathroom door won't shut. shower head can't adjust downwards, phone didn't work, USB charging on desk didn't work, thermostat didn't work. WiFi didn't work in the room unless you connect in the lobby first. Lifts are old and clunky, I went down to the lobby myself and saw the guy in the shuttle who was leaving in 10mins. Gave me time to get my bags drop the key and head out. If I listened to the lady at check-in the day before I, wouldn't have got to the airport the time I waa told to come down 20 mins later. I will say it was least expensive out of all the hotels in proximity but really in need of renovations. I had a comfy quiet King bed. So it served a solid 7 hr sleep and shower. Nice looking gym, pool and gift store. I didn't use it. It budget motel type room at hotel pricing. You either pay up to $50 AUS more for the area or just accept it.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Tyresha

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
For it to be a Sheraton it’s outdated. Our room wasn’t clean. There was old food left in the room. The ac didn’t work. Stains on the sheets. Parking fee really high and I expected more from the hotel.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 27 Mei 2024
Tyresha,It is regrettable to hear that your expectations were not met during your stay. Cleanliness and functionality are important to us, and your feedback will assist in addressing these areas. We also recognize concerns about parking fees and appreciate your input. Your experience is valuable, and we hope for the opportunity to offer you a more satisfactory stay in the future.

4/10 Buruk

Koichiro

Traveler bisnis
Tidak Disukai: Staf & layanan
シャトルバスで空港からホテルに移動しようとしていたが、何度電話してもホテルに繋がらず結局タクシーを使った。
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Koichiro 様、ご体験を共有していただきありがとうございます。シャトル サービスで遭遇した状況は残念なものでした。当ホテルはシームレスな交通手段の提供を目指しており、お客様のフィードバックは改善のために考慮されます。次回のご滞在が、当ホテルのお客様にふさわしい品質を反映したものになることを願っております。

10/10 Sangat Bagus

Alfred

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gloria

Excelent
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Gloria, thank you for your wonderful feedback! The team at Four Points Los Angeles International Airport is delighted you had an excellent stay. We're looking forward to welcoming you back soon!

2/10 Sangat Buruk

Zhichao

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Patricia

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Noisy, Daily parking fee, staff was untrustworthy
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Patricia, thank you for sharing your feedback. We regret that your stay was not up to your expectations. Your comments about noise, parking fees, and interactions with our team members are taken seriously. We continuously strive to improve our guest experience and appreciate your input.

2/10 Sangat Buruk

Eric

Tidak Disukai: Kondisi & fasilitas properti
It’s too old. And smelling
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
We appreciate your feedback, Eric.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

6/10 Cukup Baik

Natalia

Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 27 Mei 2024
Natalia,Thank you for taking the time to leave a rating. Your feedback is valuable to us, and we hope to have the chance to provide you with a more memorable experience in the future.

4/10 Buruk

Aakashjot

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
Limited airport shuttle
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 25 Mei 2024
Thank you for sharing your feedback. It's regretful that the airport shuttle service did not meet your expectations. Your input is valuable, and changes are always considered to enhance our services. We appreciate you choosing our hotel and hope to provide a better experience in the future.

8/10 Bagus

Franz

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
A Little Bit old and Need to be renovated
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 25 Mei 2024
Franz, thank you for your feedback. The team acknowledges your comment and is continually working to enhance the property. We hope you enjoyed your stay at Four Points Los Angeles International Airport and look forward to hosting you again in the future.

10/10 Sangat Bagus

David

Disukai: Kebersihan
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thanks, David! It's outstanding your time at Four Points Los Angeles International Airport was fantastic. We can't wait until your next visit!

10/10 Sangat Bagus

Ed

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel stay was perfect. Parking prices were shamefully high.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 25 Mei 2024
Hello Ed,Thank you for the great feedback. We are thrilled your stay at the Four Points Los Angeles International Airport was perfect. Your comment about parking costs has been noted. We're looking forward to welcoming you back.

8/10 Bagus

Eleanor

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 25 Mei 2024
Eleanor, thank you for your positive rating! The team at Four Points Los Angeles International Airport is glad to know you had a great stay. We're looking forward to welcoming you back soon.

2/10 Sangat Buruk

mori

Traveler bisnis
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
terrible staff, disorganized staff, took half an hour to check in. hotel wasn’t very nice either. rooms were barely average. stay away from here. words can’t describe how bad the staff is.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Mori,It's concerning to hear you had such a challenging experience during your stay. The feedback about your check-in experience and room condition has been noted for review. Our priority is to provide a smooth and comfortable stay for all guests. Your observations about our team will be addressed internally. Thank you for sharing your thoughts.

2/10 Sangat Buruk

Khaled

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
They fool you into thinking parking is included and then hit you with a $55 daily fee! No traportation, middle of no where
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Khaled, thank you for sharing your feedback. The parking fees are listed in the details of our offerings and we're sorry if they weren't clear. Our location, being close to the airport, aims to provide convenience to our guests. We wish you safe travels.

8/10 Bagus

Angela

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Angela, thank you for your positive feedback regarding your recent stay at Four Points Los Angeles International Airport. Our team is pleased you had a good experience. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Oralia

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Bed comforting
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Oralia, thank you for sharing your positive feedback. We're thrilled you found the bed comforting at Four Points Los Angeles International Airport. We're looking forward to your next visit!

8/10 Bagus

PATRICK

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed here before my last room was. Much nicer and updated.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Patrick,Thank you for sharing your experience with us at Four Points Los Angeles International Airport. We appreciate your repeat stay. The hotel is continually updating its facilities, and we hope that your next visit will be even more enjoyable. We're looking forward to welcoming you back soon.

2/10 Sangat Buruk

Nebiyu Anso

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very Dirty room. if you looking clean hotel I don’t suggest this facility.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Nebiyu Anso, thank you for sharing your feedback. Cleanliness is a priority, and we will address your concerns with our team. Your comments are important to us as we strive to improve guest experiences.

8/10 Bagus

luis

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
the parking is too expensive and the hotel in general looks dirty
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Luis, thank you for sharing your thoughts. It's concerning to hear you felt that way about the parking and cleanliness. Our team will look into these matters to further enhance our services. Your feedback is valuable, and we hope to welcome you back for a more pleasant experience at Four Points Los Angeles International Airport.

2/10 Sangat Buruk

Nancy

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Terrible experience!! Room itself was dirty,nothing was working.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Nancy, it is disheartening to hear about your experience. Cleanliness and functionality of the room are critical, and it appears we missed the mark. Your feedback will be used to improve our services. Thank you for sharing your thoughts.

10/10 Sangat Bagus

Kim

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Kind, thorough staff who helped us with our mobility issues and gave us a perfect room!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Kim, the team members at Four Points Los Angeles International Airport are delighted to hear that you found their assistance helpful. It is wonderful to know that the room suited your needs perfectly. We look forward to welcoming you back!

8/10 Bagus

Samuel, Tucson

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Samuel, thank you for your positive rating of Four Points Los Angeles International Airport. We're glad to see you enjoyed your stay. We hope to welcome you back soon!

6/10 Cukup Baik

Suhas

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
The bathroom was very old and paint chipped. Will not visit again. Walls had asbestos smell. Parking is $57 per night. This is super annoying.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Suhas, thank you for sharing your experience. The feedback regarding the bathroom and parking is valued and will be reviewed internally. Our team is always striving to improve and your insights help us take necessary steps. Safe travels on your future journeys.

10/10 Sangat Bagus

Briseida

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Clean & very convenient for flying.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Briseida, thank you for your kind words! The team at Four Points Los Angeles International Airport is thrilled to hear you found the hotel clean and convenient for your travel needs. We look forward to welcoming you back soon!

2/10 Sangat Buruk

Rafael

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Run down, not friendly. Blood stains on sheets and towels, broken table, broken lights, broken tub drain. Only 3 channels to watch on tv. Bed was very uncomfortable. No fridge, no microwave, no free breakfast, no free parking ($55 a day). They had a little store in the lobby that was super marked up. It sucked to be honest. Worst experience I had in a hotel.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Rafael,Thank you for your feedback. It's concerning to hear about the inconveniences you experienced. Our team is dedicated to providing a comfortable stay, and your comments are important to us for making improvements. We hope to have another opportunity to better serve you in the future.

2/10 Sangat Buruk

Ashton

Bepergian bersama teman, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The toilet didn’t work. I had to be switched rooms in the process of switching rooms. My card wouldn’t work for the door so I had to walk downstairs and take the elevator. Literally four times. The staff was rude and sleepy. I will never be coming back to this hotel oh, not to mention none of the rooms have microwaves refrigerators in the phone didn’t work in my room
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Ashton, it is very concerning to hear about your experience. Guest satisfaction is a priority, and it appears your stay did not reflect our usual standards. Room issues and uncharacteristic interactions with team members are being addressed seriously. We hope you will reconsider and allow us another chance to provide a better experience in the future.

10/10 Sangat Bagus

Madeline

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 23 Mei 2024
Madeline, thank you for your review! The team at Four Points Los Angeles International Airport is thrilled to know you had a great experience. We're looking forward to welcoming you back soon. Safe travels!

10/10 Sangat Bagus

Krystal

Disukai: Kebersihan
.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Krystal, thank you for your review. The team at Four Points Los Angeles International Airport is delighted that you had a great experience. We look forward to welcoming you back on your next visit!

2/10 Sangat Buruk

Daniel

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The wifi was so bad the whole two 2 days I had to use my own personal data because of the poor internet connection at the hotel
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Daniel, the inconvenience with the internet connection during your stay is regrettable. Our team is committed to providing a better experience and will look into the connectivity issues. We appreciate your feedback and hope to improve based on your comments.

6/10 Cukup Baik

Algeria

The bed was very uncomfortable.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Algeria, thank you for sharing your thoughts. Comfort is very important, and the hotel will make note of your feedback to enhance future stays. The team is committed to continuous improvement and appreciates your input.

10/10 Sangat Bagus

Oscar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Oscar, thank you for your excellent rating! The team at Four Points Los Angeles International Airport is thrilled to know you had a positive experience. We hope to welcome you back soon!

4/10 Buruk

Liliana

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Liliana, thank you for sharing your rating. Your feedback is valuable, and the team is committed to enhancing the guest experience. If you have any specific concerns or suggestions, we would appreciate further details. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Bagus

Molly

Disukai: Kebersihan, staf & layanan
Older rooms, but it worked for a one night at the airport. Shuttle to hotel wasn’t clear that it was just Four Points shuttle
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Molly, thank you for your feedback. We're glad that our location worked well for your stay near the airport. We will ensure our shuttle service details are communicated more clearly in the future. We hope to welcome you back at Four Points Los Angeles International Airport again soon.

10/10 Sangat Bagus

Owen

Disukai: Kebersihan, fasilitas
All good
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Owen,Thank you for your positive feedback on Four Points Los Angeles International Airport! We're delighted to hear everything met your expectations. We look forward to welcoming you back soon.

10/10 Sangat Bagus

Tashina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel is very nice. We for here really early and we could do early check in
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Tashina, thank you for sharing your wonderful experience at Four Points Los Angeles International Airport. The team is delighted to hear that you enjoyed your stay and appreciated the early check-in. We look forward to welcoming you back soon!

6/10 Cukup Baik

Paul

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I was given a room key to a room that had NOT been cleaned. Poor communication internally.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Paul, thank you for sharing your feedback. It is concerning to hear about the room issue and the communication challenges you experienced. Your comments will help us in our efforts to improve. We hope you'll consider giving us another opportunity in the future.

8/10 Bagus

Julie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Julie, thank you for your positive rating of Four Points Los Angeles International Airport. Our team members are delighted you enjoyed your stay. We're looking forward to welcoming you back on your next visit!

4/10 Buruk

Krista

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Smelled like sewage in the lobby. Bar and restaurant closed in the afternoon. Pool was cold, and no service. Rooms were totally outdated, floor to ceiling. Way too much money for the room for what we got. Not even a microwave or mini fridge in the room. One front desk person claimed they charged $50 for early check in.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 21 Mei 2024
Krista, thank you for your feedback. The issues you encountered in the lobby and with the amenities are being reviewed closely. We strive to provide great value and regret that this was not reflected during your stay. Your comments about the room decor and the absence of certain amenities will be taken into consideration. Our team will verify the early check-in information to ensure accurate communication. We hope you consider giving us another chance in the future.

10/10 Sangat Bagus

Stephie

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Centrico
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Ciao Stephie,Grazie per la tua bella recensione! Il team del Four Points Los Angeles International Airport è lieto di sapere che hai apprezzato la nostra posizione centrale. Non vediamo l'ora di darvi il benvenuto presto.

8/10 Bagus

Leo, Tracy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had a little problem with the check-in. I waited quite long with getting my paid reservation confirmed. I don"t know if the glitch was in the expedia system or your system. EITHER way is like who done it and what can be done to eliminate or minimize such occurance will be up to the management for each particular hotel or establishment.
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

majid

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Property condition and room facilities are terrible
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Majid, thank you for sharing your experience. It is concerning to hear about your perception of the property condition and room facilities. The team continually strives to enhance our guests' experience and will take your feedback seriously.