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Ulasan untuk Sheraton Universal Hotel

4 out of 5
Sheraton Universal Hotel
333 Universal Hollywood Drive, Universal City, CA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 2213 dari 3592 ulasan" "
Penilaian 8 - Bagus. 705 dari 3592 ulasan" "
Penilaian 6 - Cukup Baik. 327 dari 3592 ulasan" "
Penilaian 4 - Buruk. 172 dari 3592 ulasan" "
Penilaian 2 - Sangat Buruk. 175 dari 3592 ulasan" "

8,8/10

Kebersihan

9,0/10

Staf & layanan

8,8/10

Fasilitas

8,6/10

Kondisi & fasilitas properti

8,8/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Fahria

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
If you are planning to visit universal studio then this is the place to be. You can walk to the universal studio in 8 min. Shuttle runs every 15 min. View of the mountain from the room is amazing. Staff is very friendly and attentive. We enjoyed the stay a lot. Will stay here again.
Menginap 4 malam pada bulan Mei 2024

10/10 Sangat Bagus

Courtney

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So nice it is so close to the theme park. Friendly staff, clean room and overall good experience
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Lily

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
When we first got there, they gave us a room was that half of a joint room. Nothing like the photo on here. You walk into the room and there is a bed and walls. That’s it. My partner and I found it unacceptable considering the price we paid. So we went to the front desk to ask for an upgrade. The staff was awesome. They gave us a room on the 9th floor (no charge), the room looked exactly like the picture of the traditional king size room. Really happy at the end!
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

Luis

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excelente ubicación
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

kellye

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great hotel with amazing staff. The courtesy bus to Universal Studios was awesome, but the hotel itself was walking distance (~10min). Complimentary water, drinkable in room coffee, comfortable and nothing was too hard for any staff member. As a family with 2 children, it was a fantastic hotel!!!
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Megan, Rohnert Park

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It sucks that we have to pay for parking when we’re already paying for the room, but the rooms are nice and clean and everything is very upscale
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Jose

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

JEFFREY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Ashley

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Walking distance from universal
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Jacqueline, San Antonio

Disukai: Kebersihan, kondisi & fasilitas properti
I didn’t realize this hotel was part of universal studios. If you have children it’s great. If your looking for quiet this is not your hotel. Children were running upstairs in the room above me hours a day which is normal for children. I had only noticed that the hotel was close to my son who was graduating from a local university.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

6/10 Cukup Baik

Cesar

Bepergian dalam rombongan, Traveler bisnis
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Parking is to expensive and the bathroom door don’t close and no body fix it
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Sangat Bagus

Michael, Fremont

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
As someone who has never stayed here I wasn’t sure what to expect. The key cards were cool a Super Nintendo Mario themed one. They worked with no issues for the room. I didn’t need it but they had a desk where you could order tickets to universal which saves time or any other info you would need. There’s an elevator should you miss to shuttle to city walk don’t walk up hill it’s a pain in the ass but instead take the elevator to the Hilton. The Starbucks is open to 11 am and they sell everything at fair price while other stuff is hotel price. Everything is very convenient and easy. I didn’t use the 24 hour gym but it’s great they have that and i also didn’t use the pool but you don’t need to bring your towels. I would definitely stay here and recommend the hotel to people. I had one minor issue that wasn’t the hotels fault but the former guest and they handled it right away. They made sure I was the priority.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

VIVIAN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I recently stayed at the Sheraton Universal City and overall had a pleasant experience with a few notable points.First off, the location is fantastic—being so close to Universal Studios was incredibly convenient. It made our trip much easier and more enjoyable. Additionally, the beds were very comfortable, providing a good night's sleep after a long day at the park.However, there were a couple of areas that could use some improvement. The hallways leading to the rooms had a musty smell, and unfortunately, the rooms themselves didn't have that fresh, clean scent you'd expect. This was a bit disappointing. Furthermore, the main shower head in our bathroom didn't work, which was quite inconvenient.Despite these issues, the staff were friendly and attentive, which made our stay more pleasant. I hope the hotel addresses these concerns because it has the potential to be an even better place to stay.I would recommend the Sheraton Universal City for its excellent location and comfortable beds, but I also hope they make some improvements to enhance the overall guest experience.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Kristina

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Friendly staff and prompt delivery of requests. Accommodating with early check in. Very clean
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Catarino

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great experience with excellent staff on hand.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Pawel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Such a comfortable room, and the location is perfect for accessing City Walk and the theme park. I liked the hotel pillows so much that I ordered some when I got home!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Josephina

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Great place to take your family.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Nicholas J

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The cost to self park was $44 / night.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Lisa Christine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer service and staff are outstanding! It was very clean and the food was good. Easy to get to Universal. They have a shuttle to transport you and comes around about every 15 min or you can walk it in 10 min. Would stay here again.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Susan, Auckland

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Sangat Buruk

Sukwon

Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

8/10 Bagus

Rachel

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Next to freeway, loud traffic. Patio was dirty
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

4/10 Buruk

Benjamin

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
No
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Sangat Bagus

Ximena Paola

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Cómodo
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Aloha, American Canyon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

2/10 Sangat Buruk

TERESA

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

6/10 Cukup Baik

Clara

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Close to everything, and transportation didn't like it been outdated.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Sangat Bagus

Mark

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Great place ,rooms were very clean and comfortable . Staff were very friendly and polite
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Lourdes

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to universal with free shuttle to the park
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
exellent
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 22 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Shannon

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff there were very accommodating and friendly. We enjoyed our time there.😊
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Paula, Fresno

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall stay was pleasant upon arrival staff was friendly easy to check in. Room was clean quiet modern. Wish there was alil more dinner choices but food was excellent. Didn’t like parking fees price of hotel you would think parking free or less expensive
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Maddie

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Beautiful hotel and close to the park! Loved that there was a shuttle to Universal free of charge!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Sherrie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great customer service
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

E

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Me gustó porque el Servicio a Universal
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 17 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Alma

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Great
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 12 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Tatjana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location
Menginap 6 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 12 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Krystal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Breakfast buffet was delicious, service was great
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 11 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Samantha

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Our stay at the Sheraton Universal was amazing, from the staff to the free shuttle over to Universal Studios. I highly recommend this hotel to anyone going to Universal Studios.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 11 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Yvonne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good amenities. Staff accomdating. Lovely rooms
Menginap 4 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 11 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

JAZMIN

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan, kondisi & fasilitas properti
Excelente ubicación , en general todo bien , la cama está deliciosa
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Maria Ivette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Habitaciones pequeñas Pero limpias Y muy caro es estacionamiento
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Servicio en general bueno: limpieza excelente, el personal de recepción habla poco español pero buena atención. Tal vez actualizar el mobiliario
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

8/10 Bagus

Emma

Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Natalie, Bronx

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff at the Sheraton are awesome in every area of the facility !. My room was nice and clean and had an AMAZING view. Everything is very convenient, not just universal studios. Thank you to everyone at the Sheraton, 10/10 and I will be coming back !.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Yesenia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Customer service and amenities
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

4/10 Buruk

Holly

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We would like to apologize for the negative encounter you experienced during your stay. We would like to ensure you that the necessary steps have been taken to prevent these incidents from happening again in the future. We look forward to serving you again in the future!

10/10 Sangat Bagus

Alejandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Buena experiencia
Menginap 2 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

EDITH

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Extremely close ans conveniently located near major Hollywood attractions and tourist areas. Thr hotel provides shuttle and assist with transportation
Menginap 4 malam pada bulan April 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!

10/10 Sangat Bagus

Alejandra

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
N/A
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Michael Garcia pada tanggal 10 Mei 2024
Hello, Thank you for choosing Sheraton Universal Hotel for your stay! We look forward to serving you again in the future!