Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

Dear Ray,Thank you for taking the time to share your feedback regarding your recent stay at Sonesta Los Angeles Airport. I sincerely apologize for the inconveniences and frustrations you experienced during your visit. Your concerns are taken seriously, and I assure you that we are actively working to address the issues raised.Regarding the security deposit, I understand your frustration with this policy. Please know that the decision to implement such measures was made with the intention of safeguarding our property and ensuring the safety and comfort of all guests. However, I acknowledge that the manner in which it was communicated and executed fell short of expectations. We will review our policies and procedures to ensure that they are communicated clearly and fairly to all guests.I also apologize for the confusion regarding the room upgrade offered by Expedia. This discrepancy should not have occurred, and I appreciate your understanding in this matter. We will work closely with our booking partners to prevent similar incidents in the future.Regarding the renovation construction and its impact on your stay, please accept my sincerest apologies. We understand that disruptions caused by ongoing renovations can be frustrating, and we are committed to minimizing their impact on our guests. Your feedback regarding the breakfast buffet and the quality of food served is duly noted, and we will take steps to improve the dining experience for our guests.Additionally, I apologize for the issues with the water temperature, digital thermostats, and elevator service. These are unacceptable lapses in our service standards, and we are actively addressing these issues to prevent recurrence.I want to assure you that your feedback is invaluable to us, and we are taking immediate steps to address the areas of concern you have highlighted. Your satisfaction is our top priority, and I hope you will consider giving us another opportunity to exceed your expectations in the future.Please feel free to contact me directly if you would like to discuss your experience further or if there is anything else we can do to assist you.Thank you for bringing these matters to our attention, and I appreciate your patience and understanding

Dear Chun Yen,Thank you for taking the time to share your feedback regarding your recent stay at Sonesta Los Angeles Airport . I want to extend my sincere apologies for the shortcomings you experienced during your visit. Your comments have been taken seriously, and we are committed to addressing the issues raised to ensure a better experience for all our guests.I deeply regret that your check-in experience did not meet your expectations and that the noise from neighboring rooms disturbed your stay. Your comfort and satisfaction are of utmost importance to us, and we will explore ways to mitigate noise disturbances and enhance the check-in process to prevent similar issues in the future.Regarding the ongoing renovations and the relocation of our restaurants, I understand your frustration. Your feedback is invaluable to us as we strive to continuously improve our services and facilities. I apologize for the impact these issues had on your overall experience, and I want to assure you that your comments will be used constructively to implement necessary changes.Once again, I apologize for the inconvenience caused, and I appreciate your understanding and patience.Warm regards,

Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

Dear Paul, thank you for the 5 out of 5. We hope to welcome you back soon!

Dear Lakeisha, thank you for your feedback as it helps us find areas of improvement. We hope to welcome you back with a much better stay!

Dear Hiromasa, thank you for the 4 out of 5! We hope to welcome you back soon!

Thank you for your review

Thank you for your review

Thank you for your review

Dear Terry, thank you for the 4 out of 5! We hope to welcome you back soon!

Thank you for your 5/5.

Dear Ana, thank you for the 4 out of 5! We hope to welcome you back soon!

Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

Thank you for bringing that to our attention. The hotel is currently undergoing a renovation. We hope to see you back soon.

Dear Rachel, thank you for the 5 out of 5! We hope to welcome you back soon.

Thank you for the 5/5

Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

Dear Cassandra, thank you for the 4 out of 5! We hope to welcome you back soon!

Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel. We have reached out to you regarding your experience and are awaiting your response. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

Thank you for your feedback. We value your honesty.

Thank you for your review! We are thrilled to here Bernadette took good care of our guest! We hope to see you back soon!

We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.

We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.

We are glad you enjoyed your stay here at Sonesta. We hope to see you soon.

Dear Kayla, thank you for the 5 out of 5! We hope to welcome you back soon!

Dear Yeonju, thank you for the 4 out of 5! We hope to welcome you back soon!

Dear Igor, thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay.

Dear Kumsetty, thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay.

Thank you for the 5 star rating! We're happy to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay. If there's anything else we can assist you with, please don't hesitate to reach out.

Thank you for choosing to stay with us and for taking the time to leave a review. We truly value your feedback, and we're glad to hear that you had a positive experience overall. If there are any specific areas where you feel we could improve and earn that fifth star on your next visit, please feel free to share. Your input helps us enhance our services and ensure that each guest has an exceptional stay.We hope to have the opportunity to welcome you back soon and provide you with an even better experience.

Thank you for review, hope to welcome you back soon.

Hello, I do apologize about the confusion. The emails are automated messages that are sent to all of our guest that will stay at the hotel, it is just to inform about our non-smoking policy and procedures if guests are found to have smoked in the room.

Thank you for review, hope to welcome you back soon.

Thank you for review, hope to welcome you back soon.

Thank you for the 4/5

Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

Dear Xueni, thank you for the feedback. We hope to welcome you back soon with a much better stay.

I'm sorry to hear your stay was not at your satisfaction. Nevertheless thank you for your review!

Thank you for the 5/5

レビューありがとうございます！近いうちにまたお越しいただければ幸いです。 Rebyū arigatōgozaimasu! Chikaiuchini mata okoshi itadakereba saiwaidesu.

hank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.