Lobi
Cek ketersediaan

Ulasan untuk Rio Hotel & Casino

2.5 out of 5
Rio Hotel & Casino
Rua Luis Gonzaga Gomes, 33, Macau, MFM

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 414 dari 1000 ulasan" "
Penilaian 8 - Bagus. 467 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 88 dari 1000 ulasan" "
Penilaian 4 - Buruk. 17 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 14 dari 1000 ulasan" "

8,8/10

Kebersihan

8,4/10

Staf & layanan

8,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

2,0/10

Ramah lingkungan

Ulasan

2/10 Sangat Buruk

jie

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
超差，沒人性化，不合理性
Menginap 3 malam pada bulan Februari 2022

10/10 Sangat Bagus

SUMIKO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
リオホテルファン
チェックインの対応やドアマンの対応良かったです❗️私達夫婦はリオホテルさんのファンなので、マカオへ来る時はいつもこれからも利用したいと思います❗️
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Xie pada tanggal 11 Mar 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Andy Xie pada tanggal 9 Mar 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2019
Tanggapan dari Andy Xie pada tanggal 2 Mar 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

siu keung

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 8 Feb 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

I-WEI

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
入房時間提早，櫃台人員提供升等，交通方便，整體而言非常好！
Menginap 2 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 5 Feb 2020
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

8/10 Bagus

Ellen

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
好，淋浴露及洗頭水供應偏少，家庭房只供應一支洗頭水及一支淋浴露，環境十分舒適，下次來澳門會考慮再次訂房
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

6/10 Cukup Baik

Man fong

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
酒店位置理想，門口有的士站出入方便，房間大且舒適。浴室都很大，但裏面提供嘅沐浴用品就一般！最差的地方就是酒店大堂有幾位女職員態度一般，沒有笑容甚至黑面！另外入住時要刷卡$1000做按金，感覺有點奇怪！因為之前在澳門住過好幾間酒店都不需要這樣做！
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 十分感谢您花时间告诉我们有关您在澳门利澳酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在澳门利澳酒店，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

TAKASHI

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

MiW, Hong kong

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
So many ppl checking out for the same time and it takes quite a long time for queue up, even waiting for the lift...
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 21 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
空港からのシャトルバスがあればなおよし （フェリー乗り場からはあるみたいですが、今回はタクシーを使いました）
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
淡季訂房CP值高，附近有2個公車站，交通算方便
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

6/10 Cukup Baik

aejung

Bepergian bersama keluarga
Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Kebersihan, staf & layanan
별로
호텔은 넓으나 체크인할때도 시간이 많이 걸리더니 체크아웃 할때는 무슨 확인이 그렇게 필요한지 많은 여행을 다녔지만 이렇게 오랜시간 걸린건 처음이예요. 카운터에서 일처리 너무 느려요. 커피잔 커피자국 그대로 남아있고 샤워부스내 배수구안 머리카락이 막혀서 물이 안내려가 머리카락 꺼내고 샤워했네요. 평이좋아 갔는데 영~
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 20 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 20 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Vitus

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice room with luxurious bathroom
We only stayed one night in Macau. Though hotel is considered to be one of the older ones, it is still a very nice hotel. We had a nice big room with a luxurious bathroom. Almost wished we could stay longer.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 20 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kondisi & fasilitas properti
Immoral usage of room deposit
They ask for a room deposit equivalent of USD100 in addition to your already prepaid room fee. They don't nullify the deposit upon check out like what all the the hotels do. Instead, they will run the credit card and refund the money on your credit card 1 month later. They do that to all the guests. What do they do with that money? Invest that for 1 month and make return on investment using hotel guests funds? That is immoral.
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 10 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Friendly staff
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 9 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

WILSON, 香港

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
房間連minibar都冇就要收1000蚊做deposit.....話就話會退返, 但係都收收得太多，可以改收500蚊
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 十分感谢您花时间告诉我们有关您在澳门利澳酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在澳门利澳酒店，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly Staff, buffett is $120HKD if not part of your hotel package. Decent food.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 7 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

TK, 東京

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
部屋が空いていたとのことで、無料でアップグレードしていただけた。3名での宿泊だったが、コスト以上に高級感を感じることができた。
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 7 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for new year's eve countdown
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 6 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

KUMIKO

Bepergian dalam rombongan
Disukai: Kenyamanan kamar
Menginap 1 malam pada bulan Januari 2020
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Buruk

kei, japan

Bepergian bersama keluarga
Disukai: Fasilitas
Tidak Disukai: Staf & layanan
息子と父親の宿泊なので、事前にメールでツインを希望する。返信は空室状況によるとのこと。 フロントで再度依頼するもダブルのまま。 エクスペディアにメールするも、 マネージャーからの連絡はチェックアウト当日。 しかも、空きの部屋があったとのこと。 ホテルもエージェントもやる気なし。 I requeset twin room by mail before the day I check in,but assinend dobleroom.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
交通方便，在房客有換房需求時能快速回應並處理換房手續，服務優質！
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beautiful ambience for a perfect new year eve celebration
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 6 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Ming Huen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
好
環境良好
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 6 Jan 2020
尊敬的阁下： 感谢惠赐有关下榻澳门利澳酒店的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very convenient location. The room is clean and just a bit cold as we not succeed to adjust the air con
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 6 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bagus

Po, 香港

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
整體不錯以這樣價錢！可以改善的地方是浴室沒有沐浴園，只有番梘，應該兩様都有。原來有welcome drink，要主動問才有，大堂員工在check in不會主動告訴客人！
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
尊敬的阁下： 十分感谢您花时间告诉我们有关您在澳门利澳酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在澳门利澳酒店，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Plenty of Taxi waiting in front the Hotel. Rio Hotel provided free Mobile Phone for Calling, Hot spot, really excellent. One of the staff was not helpful enough when I asked him for help for my lunch booking at Macau Tower, he just told me he only in charge on Concierge. And hotel have limited seats for guest while check in.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 30 Des 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Bagus

Rosy, Vancouver

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The check in was terrible, had to wait till 3:30 and longer even after requesting to be able to check in early, Arrive at 2 pm and was asked to come at 3 and then at 3 still not ready, another 30 mins and finally got our room. By the way check in time was 3pm. Overall a nice clean hotel but away from all the action! It’s safe and close to lots of food places.
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 30 Des 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Rio Hotel Macau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rio Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Cukup Baik

Kazuya

Disukai: Kebersihan, kenyamanan kamar
部屋について
部屋は広く綺麗です
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 23 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 26 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Aj, Japan

Traveler bisnis
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
部屋の広くてエレベーターも空いている。 立地も問題なく　タクシーもすぐに乗れる。 コンビニもう近い。　　　
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 23 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Chun Ming

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Lai Sum

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 29 Jan 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Suk Hing

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
整體不錯，只可惜要俾按金及退房也要排隊做，會嘥時間。
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 26 Des 2019
尊敬的阁下： 十分感谢您花时间告诉我们有关您在澳门利澳酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在澳门利澳酒店，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

8/10 Bagus

Fu Hua

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2019
Tanggapan dari Andy Xie pada tanggal 26 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Kam Wing

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 19 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

naoki, 東京

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
そのまま、星４つだなと思いました。そこまで豪華ではないですが、立地も良く、値段も四つ星にしては手頃で良いです。
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 26 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Yunjung

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
깔끔하고 넓은 건 좋았지만 침실에 거울이 없었던 건 좀 불편했습니다.
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 18 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4/10 Buruk

Queenie, HK

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan, fasilitas
House keeping員工態度差.房內日用品不足夠，酒店地點不方便。退房手續不方便。性价比不高，整體不満意
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 18 Des 2019
尊敬的阁下： 十分感谢您花时间告诉我们有关您在澳门利澳酒店的体验。很遗憾未能达到您的期望，请允许我向您表达我最诚挚的歉意。 在澳门利澳酒店，我们孜孜以求，不断改进，希望能向每一位客户提供高水准的体验，因此您的反馈对于我们的提高十分重要。请放心，我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧，希望在不久的将来有机会为您奉上更好的服务。 谨启

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama teman, Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Großes Zimmer,Umfangreiches Frühstück,Gute Lage.Freundliches Personal.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 16 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Sangat Bagus

Esther

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Helpful staff nice amenities. Clean and convenient.
Menginap 4 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 16 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

MAN KEUNG PATRICK

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 16 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
清潔感があり、設備もきれいで良かった。
Menginap 1 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 12 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
禁煙の部屋をリクエストしているのに喫煙に通された。
Menginap 3 malam pada bulan Desember 2019
Tanggapan dari Andy Xie pada tanggal 12 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Bagus

TAE YEON

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
가성비 좋은 호텔
가격대비 훌륭했어요. 호텔앞 맛집도 있어요
Menginap 1 malam pada bulan November 2019
Tanggapan dari Andy Xie pada tanggal 2 Des 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Rio Hotel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,