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Ulasan untuk Sofitel Macau At Ponte 16

4.5 out of 5
Sofitel Macau At Ponte 16
Rua Do Visconde Paco De Arcos, Macau

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 470 dari 1001 ulasan" "
Penilaian 8 - Bagus. 372 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 109 dari 1001 ulasan" "
Penilaian 4 - Buruk. 32 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 18 dari 1001 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Ping Sun

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is perfect
Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Qian Ni

The room has a moldy smell and some parts are dusty. The floor tile outside the bathroom has a cracking sound when stepped on. Waited for 20 mins to redeem the free pork chop bun which looks miserably small and unappetizing. The location is convenient to walk to Senado Square and Ruins of St Paul and has buses to go to around.
Menginap 3 malam pada bulan Mei 2024

10/10 Sangat Bagus

TSZ TING

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
地點優越 交通方便 房間整潔 會再入住

10/10 Sangat Bagus

Becky

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

man lok

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
地理位置方便，職員友善，整體入住體驗很好。 要特別讚讚check-in時前台職員啊Wing。 會再住！
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
方便
Menginap 4 malam pada bulan Mei 2024

8/10 Bagus

May

Disukai: Staf & layanan
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

carolina

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Excellent Staff. I forgot a bag and called and they had it for me. Breakfast was superb. The downside was it seemed a little out dated compared to other hotels in Macao. Location is in the old part of Macau. (Not so great for me) however, there are shuttle buses to go to other hotels. Ac NOT great. Other than that, rooms are comfortable and I like beds and sheets.
Menginap 1 malam pada bulan Mei 2024

6/10 Cukup Baik

Ali

Menginap 5 malam pada bulan April 2024

8/10 Bagus

Pui King Joan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
沒有氹仔碼頭去酒店的穿梭巴士，房間有一種難聞嗅味及沒有蒸餾水，要用水喉裝水，有點不衞生。不過職員服務態度良好，其他方面都不錯。
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Guido

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
nice
Menginap 2 malam pada bulan April 2024

8/10 Bagus

WAI LING

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice location
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel has kept very clean and nice. Service was great. But the location was a bit out of the center
Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

YUKIE

Menginap 1 malam pada bulan April 2024
Tanggapan dari Jenny Liang pada tanggal 5 Mei 2024
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

8/10 Bagus

Simon Alexander

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Difficult to get a taxi
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Justin, Boon Teck, PETALING JAYA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
5 star hotel within walking distance of key historical attractions of Macau peninsula. Easy access to buses and taxis.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Pui Lam Brian

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
好
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

CHEUK YIN

Bepergian bersama teman
Disukai: Kebersihan
the front desk staff seemed not to care of what we requested.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Sofitel Macau at Ponte 16 pada tanggal 15 Mei 2024
Dear guest, thank you for your choice of stay to Sofitel Macau at Ponte 16 and your feedback for service experience, we will share with team for continues service improvement and maintain consistency. We look forward to welcome you for next stay.

6/10 Cukup Baik

ko

Bepergian bersama keluarga
Disukai: Staf & layanan
大堂女冼手間臭。房間寬敞，但冷氣唔係好凍，出風位唔均衡，調較到16度都係得 22度，夏天時會好熱，冇免費蒸餾水供應
Menginap 1 malam pada bulan April 2024
Tanggapan dari 賓客體驗團隊 敬上 pada tanggal 15 Mei 2024
尊敬的賓客，Bonjour！ 很遺憾獲悉本次入住體驗因房間空調熱的問題令您感到了十分失望，我們深感抱歉在您入住之際產生的空調問題，請您放心，我們已經對酒店的空調設施進行了檢修，相信 可以避免類似問題的再次發生，最後，懇請您給我們一個再次服務您的機會，若是您計劃再次造訪澳門，請不要猶豫與我們直接聯繫，我們必將竭盡全力為您的下一次住宿提供舒心滿意 的服務。 祝您幸福安康！

10/10 Sangat Bagus

Miranda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024

8/10 Bagus

??

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024

8/10 Bagus

Wai Ping

Bepergian bersama keluarga
Disukai: Fasilitas
But their front desk, house keeping is all day not available
Menginap 1 malam pada bulan April 2024

4/10 Buruk

Kam Keung

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Sofitel Macau at Ponte 16 pada tanggal 6 Apr 2024
Dear Guest, Bonjour! It's very regretful to read that your recent stay was not up to your expectation, we would love to learn more about your stay in order to find out the problem and continuously improve. Please feel free to contact us directly for further sharing, we hope to have you back soon for a better experience at Sofitel Macau.

10/10 Sangat Bagus

LIU

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
很棒
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

KIT LING

Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Steve

Disukai: Kebersihan
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Experience Team Sofitel Macau at Ponte 16 pada tanggal 31 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.

10/10 Sangat Bagus

Winnie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great for exploring old town Macau
Menginap 3 malam pada bulan Maret 2024

8/10 Bagus

Barry

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All in all a good hotel. I cannot fault the staff at all, very helpful and friendly. My only complaint is about the quality of food on offer. I had room service twice and both times if was not good. I had a look at dinner buffet as well and it didn’t look great or lots of fresh stuff coming out, so I gave it a pass. Perhaps the other restaurants were of a better standard. Nothing wrong with way room service was served or presented, but it was just poor quality of food and the way it was cooked.
Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Yin Nei

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

KA WAI

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
十分方便，公車可達
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Annaleta

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Slightly detached from the main casino town. Much quieter and walkable to historical sites. River view was great towards mainland China.
Menginap 4 malam pada bulan Maret 2024

10/10 Sangat Bagus

KEN

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
・ホテルの内装がきれい。 ・室内の設備もよい。 ・バスタブのお湯の水圧がよく、バスタブ自体も広くて快適。
Menginap 2 malam pada bulan Maret 2024

6/10 Cukup Baik

kunal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Jenny Liang from Guest Experience Team pada tanggal 3 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.It's very regretful to read that your recent stay was not up to your expectation, we would love to learn more about your stay in order to find out the problem and continuously improve. Please feel free to contact us directly for further sharing, we hope to have you back soon for a better experience at Sofitel Macau. Sofitel Macau at Ponte 16

2/10 Sangat Buruk

YEO JIN

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
The hotel itself(condition of room, tourist attractions near hotel, breakfast etc) was quite nice However, I would like to point out the serious confusion and frustration that this hotel caused to my travel. Even though I was waiting at the correct line of the shuttle at the right moment, I was driven to the other terminal(This hotel provides shuttle services to two terminals) The driver couldn’t speak any English, so when I found out I was driven to the wrong terminal, I couldn’t get any help. Because of that I missed my turbojet leaving Macau, which caused further problems on my travel schedule. I reported this matter and asked momentary compensation for missed ticket fee for turbojet and bus ticket fee which was needed to move to another terminal. But they replied that they would provide free upgrade of room when I stay in the hotel in the future. That is neither a realistic compensation for those people like me who have no future plan to visit Macau in the near future, nor a compensation that I asked. I was deeply disappointed by the hotel’s mistake and the response after I reported the complaint.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jenny Liang from Guest Experience Team pada tanggal 3 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

4/10 Buruk

YASUO

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jenny from Guest Experience Team pada tanggal 8 Mar 2024
Dear Respect Guest, Bonjour! Lei Ho.Thank you for choosing to stay at Sofitel Macau at Ponte 16 and for giving us your valuable feedback. At Sofitel, we have always committed to creating a homely experience for every guest. I apologize for not being satisfied with your stay this time, and hope that we will have the opportunity to serve you again to improve your experience.Guest Experience TeamSofitel Macau at Ponte 16

10/10 Sangat Bagus

KOJI

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Joe Ray P

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent stay.
Hotel is beautiful between all the hustle and bustle of the city and the old world charm of colonial times. The staff were very friendly and responsive with requests.
View from the room
View from the room at night.
View of the bay from the pool deck.
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

Kei yee

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

wing sze

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
服務很好，下次會再去
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Rukan Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very walkable to tourist areas.
Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Ho Leung Adrian

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Ho Leung Adrian

Menginap 1 malam pada bulan Februari 2024

8/10 Bagus

Chak Kei

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Yu-Ming

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
接駁車時間太長
整體來說住宿的環境還不錯，唯一不足的，接駁車數量太少，等待時間太長！從拱北等車等了快一個小時！
Menginap 2 malam pada bulan Februari 2024

10/10 Sangat Bagus

SZE TAK

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2024

6/10 Cukup Baik

CHUN PAN ENOCH

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Enoch

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely stay
Had an amazing time. Beautiful room and location that is close to good food. Excellent customer service and assistance in sorting out a shuttle bus to the ferry when we checked out.
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Junichi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
外国人が宿泊するには不便なエリアで食事をする所もありますが外国人を受け入れるようなレストランは少なかったと思われます。ホテルの施設も高級ホテルと期待していましたが施設は古く、スタッフもフレンドリーでは無く、香港へのバスターミナルへの行き方をフロントに聞いても丁寧な説明はして貰えず残念でした。
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Mary Jogen

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A great value for your money. Very good facilities, efficient and friendly staff, good food.
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

AN NA

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan November 2023