King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah
Ulasan
8,4
Sangat Baik
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Penilaian 10 - Sangat Bagus. 558 dari 999 ulasan" "
10 - Sangat Bagus
558
Penilaian 8 - Bagus. 229 dari 999 ulasan" "
8 - Bagus
229
Penilaian 6 - Cukup Baik. 92 dari 999 ulasan" "
6 - Cukup Baik
92
Penilaian 4 - Buruk. 44 dari 999 ulasan" "
4 - Buruk
44
Penilaian 2 - Sangat Buruk. 76 dari 999 ulasan" "
2 - Sangat Buruk
76
8,8/10
Kebersihan
8,4/10
Staf & layanan
8,8/10
Fasilitas
8,6/10
Kondisi & fasilitas properti
8,6/10
Ramah lingkungan
Ulasan
10/10 Sangat Bagus
Ahmed
Bepergian bersama teman, Bepergian bersama keluarga
11 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Over all it was quality time
Ahmed
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Hotel Management team pada tanggal 11 Mei 2024
Dear Ahmed, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Zulkarnain, Ottawa
Bepergian bersama keluarga
10 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very close proximity to the Haram Mosque
Zulkarnain
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Hotel Management team pada tanggal 10 Mei 2024
Dear Zulkarnain, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Sangat Bagus
Muaaz
Bepergian dalam rombongan
9 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is very friendly and accommodating. The hotel is fantastic and beautiful. Rooms are very nice and spacious. Only concern was that the shower isn’t sealed properly so water gets all over the bathroom floor.
Muaaz
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Hotel Management team pada tanggal 10 Mei 2024
Dear Muaaz, we pride ourselves on providing the best possible service, so we are glad that you liked our staff service and room cleanliness yet let us assure you that your feedback has been delivered to the concerned departments as we take all reviews seriously to continuously improve our services. We hope to have the opportunity to serve you again soon. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
MOHAMMAD F
9 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
MOHAMMAD F
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Hotel Management team pada tanggal 10 Mei 2024
Dear Mohammad, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Ramoutoulie
Bepergian bersama keluarga dan anak
2 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall great service.
Ramoutoulie
Menginap 7 malam pada bulan April 2024
10/10 Sangat Bagus
Abdo
Bepergian bersama keluarga
2 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best hotel with the most high quality service. Had an issue and they fixed it in the most honourable way by giving us a suite to spend for the rest of the stay. Thank you for your service.
Abdo
Menginap 7 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 3 Mei 2024
Dear Abdo, We are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Umer
Bepergian bersama keluarga
1 Mei 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Recommend to stay close to haram
Umer
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 2 Mei 2024
Dear Umer, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Sangat Bagus
Effie Miknas, Brentwood
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
29 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My family and I enjoyed our stay. The hotel and staff were all friendly and professional.
Effie Miknas
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 30 Apr 2024
Dear Effie, we are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Enayet
29 Apr 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great hotel.Superb service.
Enayet
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 30 Apr 2024
Dear Enayet, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
Armand, Koeln
29 Apr 2024
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent Lage tolle Mitarbeiter
Armand
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 29 Apr 2024
Cher Armand,Merci pour la note parfaite. Nous espérons avoir atteint notre objectif de rendre votre séjour mémorable en fournissant un service exceptionnel et en nous tenant au courant de nos dernières nouveautés. Nous attendons avec impatience votre prochaine visite.
10/10 Sangat Bagus
Ibrahim
Bepergian bersama keluarga
28 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The best experience doing Umrah specially if accompanied by an elderly parent.
Ibrahim
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 29 Apr 2024
Dear Ibrahim, Thank you for choosing Makkah Clock Royal Tower, A Fairmont Hotel, as your Umrah destination and for such a positive review. We are happy to know that you had a memorable experience with us. We strive to deliver high-end service to all our guests. Your kind comments will be shared with the rest of the team as it means a lot to them. Our hotel team looks forward to welcoming you back very soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Shahrukh
28 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Its in the premises of Al Haram. Less than 10 Mins you are in Kaabaa .. Best
Shahrukh
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 29 Apr 2024
Dear Shahrukh, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Sangat Bagus
Irman
Bepergian bersama teman
27 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very close to Masjid Al Haram, connected to mall and restaurants.
Irman
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 28 Apr 2024
Dear Irman, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Sangat Bagus
Mohammed Mahmud
Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
26 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Best hotel in the clock tower
Mohammed Mahmud
Menginap 9 malam pada bulan April 2024
Tanggapan dari Hotel Management team pada tanggal 27 Apr 2024
Dear Mohammed, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service and keeping up with our latest. We are looking forward to your next visit.
10/10 Sangat Bagus
Wafae
23 Apr 2024
Disukai: Kebersihan, staf & layanan
Best hotel for Makkah
Wafae
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 24 Apr 2024
Dear Wafae, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Hejab
23 Apr 2024
Hejab
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 13 Mei 2024
Dear Hejab, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
Luma
Bepergian bersama keluarga dan anak
20 Apr 2024
Disukai: Kebersihan, kondisi & fasilitas properti
Reception needs to improve
No one told us about cleaning room drill no one cleaned our room for 3 days we found out that we have to let them know in order to clean room
Luma
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 21 Apr 2024
Dear Luma,Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding our reception staff services and room cleanliness. We will be more than glad to discuss any concerns given and promise to exceed your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Abdiweli
Bepergian dalam rombongan
19 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent lodging
Abdiweli
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 21 Apr 2024
Dear Abdiweli, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
dania
17 Apr 2024
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Keep the good work
dania
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 17 Apr 2024
Dear Dania, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service and keeping up with our latest. We are looking forward to your next visit.
6/10 Cukup Baik
Omar
Bepergian bersama keluarga
15 Apr 2024
Disukai: Kebersihan, staf & layanan, fasilitas
They dont offer taxi or transportatiin other than their cars, and its tribble price, if you bring a ride from outside they incredibly charge them !!!!!!!!
Omar
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 16 Apr 2024
Dear Omar,Thank you for taking the time to share your experience at Makkah Clock Royal Tower, A Fairmont Hotel. We will ensure the delivery of your prices and transportation services concerns to the relevant department.We look forward to serving you during your next visit.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Mohamed
Traveler bisnis, Bepergian bersama keluarga
4 Apr 2024
Disukai: Fasilitas, kondisi & fasilitas properti
Easy to any where for Hajj and related, very convenient.
Mohamed
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 4 Apr 2024
Dear guest, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
hajer
Bepergian bersama keluarga
29 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
proximity to Haram,
lift at time of prayers is challenging
accessibility of transportation from in front the hotel is a challenge.
hajer
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management team pada tanggal 5 Apr 2024
Dear Hajer, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding elevators and transportation service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Noha, Ottawa
24 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Noha
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 26 Mar 2024
Dear Noha, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
10/10 Sangat Bagus
Sameera
Bepergian bersama keluarga dan anak
17 Mar 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great location and the iftaar was amazing
Sameera
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 18 Mar 2024
Dear Sameera, we are glad you are satisfied with our Iftar and hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
8/10 Bagus
Mohammed
Bepergian bersama keluarga
17 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Every thing very good
Mohammed
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 18 Mar 2024
Dear Mohammed, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Keep up with our latest and most exclusive offers through our social media platforms or website.Looking forward to your next visit.
10/10 Sangat Bagus
ABDULAZIZ, MANAMA
Bepergian bersama keluarga
16 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close to the Grand Mosque in Mecca and the markets
ABDULAZIZ
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 17 Mar 2024
Dear Abdulaziz, we are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
2/10 Sangat Buruk
Muna
16 Mar 2024
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Muna
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel management pada tanggal 18 Mar 2024
Dear Muna, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
10/10 Sangat Bagus
Bara
Bepergian bersama keluarga
13 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
great place
Bara
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel management pada tanggal 14 Mar 2024
Dear Bara, Thank you for the perfect rating. We hope we achieved our goal of making your stay memorable by providing outstanding service, keep up with our latest and exclusive offers through any of our social media platforms or website. We are looking forward to your next visit.
10/10 Sangat Bagus
IBRAHIM
Bepergian bersama keluarga
6 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing hotel
IBRAHIM
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Management team pada tanggal 7 Mar 2024
Dear Ibrahim, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
kawser
Bepergian bersama keluarga dan anak
4 Mar 2024
Disukai: Kebersihan, staf & layanan
The staff in the hotel are amazing. Starting from the baggage carriers to cleaning staff every single person is very wonderful and goes above and beyond to accommodate you. That being said, the hotel can definitely be more updated, more amenities, more space, and more guest services considering the price you pay.
kawser
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 5 Mar 2024
Dear Kawser,we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to the staff service. However, regarding the amenities and customer service let us assure you that your feedback has been delivered to the concerned department to take all the required actions.We hope to have you again as our guest soon.Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
IBRAHIM
Bepergian bersama keluarga
4 Mar 2024
It’s an amazing hotel, great food, walking to the harem, I will go back every time and use your company over and over again.
IBRAHIM
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management team pada tanggal 5 Mar 2024
Dear Ibrahim, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards food and location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
Boutaina
Bepergian dalam rombongan, Bepergian bersama keluarga
4 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good conditions and great location.
Boutaina
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Hotel Management team pada tanggal 4 Mar 2024
Dear Boutaina, We are glad you are satisfied with our hotel's location, given that it is the closest to the Masjid Al-Haram. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
6/10 Cukup Baik
Mohomed Zafran
3 Mar 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Centrally located with walking distance to Haram. Booked the room which has the Haram view. But let down by a room which was nearly impossible to see the Haram and through dirty window. For the price paid not worth it
Mohomed Zafran
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management team pada tanggal 4 Mar 2024
Dear Mohomed,we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to location. However, regarding the view let us assure you that your feedback has been delivered to the concerned department to take all the required actions.We hope to have you again as our guest soon.Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Nadeem
Bepergian bersama keluarga dan anak
27 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Stayed with family and enjoyed the stay. Loved the breakfast and staff were very helpful and nice.
Nadeem
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 3 Mar 2024
Dear Nadeem, we are delighted to hear that our staff has made your stay pleasant. Thank you for sharing your feedback regarding our restaurants and menus. We are always keen on serving refined cuisines and ambiance to fulfill all our guests’ needs. We look forward to serving you again soon.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
Waqas
27 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Waqas
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 29 Feb 2024
Dear Waqas, thank you for sharing your experience. The fact that you choose Makkah Clock Royal Tower, A Fairmont Hotel, is an honor to us.We always do our best to maintain our highest standards of service and promise to exceed your expectations on your next visit.
10/10 Sangat Bagus
Hussnain, Hicksville
27 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very unique
Hussnain
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 29 Feb 2024
Dear Hussnain, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
8/10 Bagus
Nora
Bepergian bersama keluarga
26 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The checkin process was long, was told room was not available (it was after 3pm!) and the desk clerk was very nonchalant in his tone. Were given a room not facing the Ka'ba when the rate was very high. Not optimal.
Nora
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 27 Feb 2024
Dear Nora,We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding check-in process and the reservation, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
6/10 Cukup Baik
Ambreen
Bepergian bersama keluarga
24 Feb 2024
Disukai: Staf & layanan
Tidak Disukai: Fasilitas
My first room was really run down with very few toiletries.. Had to upgrade and paid close to 700$ per night. Gym area was closed due to maintenance. Overall the faculty is definitely not getting better. For this price it has to feel like luxury not just bare minimum.
Ambreen
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 25 Feb 2024
Dear Ambreen,We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding Gym, room, prices and bathroom amenities, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit.Kind regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Ajmal
Bepergian dalam rombongan
23 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazon experience staying at the fairmont. Highly recommend
Ajmal
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 24 Feb 2024
Dear Ajmal, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Hasan
22 Feb 2024
Hasan
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Hotel management pada tanggal 21 Mar 2024
Dear Hasan, Thank you for the perfect rating. Our goal is to provide our guests with the best service and atmosphere. Keep up with our latest and most exclusive offers through our social media platforms or website.Looking forward to your next visit.
8/10 Bagus
majeed
22 Feb 2024
majeed
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel management pada tanggal 21 Mar 2024
Dear Majeed, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Momotazur
Bepergian bersama keluarga dan anak
20 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a great experience and there is not much to complain about.
Momotazur
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 21 Feb 2024
Dear Momotazur, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
6/10 Cukup Baik
Shaymaa
17 Feb 2024
Disukai: Kebersihan, staf & layanan
Shaymaa
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 19 Feb 2024
Dear Shaymaa,We pride ourselves on providing the best possible service, so we'll be sure to deliver your feedback and work on improving our services to meet your expectations on your next visit. Thank you for taking the time to leave us a review.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
2/10 Sangat Buruk
Mahmood
14 Feb 2024
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Mahmood
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 17 Feb 2024
Dear Mahmood, Your satisfaction is our number one priority. If anything, specific, has happened, please do not hesitate to contact us in a private message to discuss this further. Looking forward to hearing back from you.
2/10 Sangat Buruk
Sohib
14 Feb 2024
Sohib
Menginap 7 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 17 Feb 2024
Dear Sohib, Your satisfaction is our number one priority. If anything, specific, has happened, please do not hesitate to contact us in a private message to discuss this further. Looking forward to hearing back from you.
8/10 Bagus
Mahbob
Bepergian bersama keluarga
11 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
House keeping was excellent.
Mahbob
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Hotel Management team pada tanggal 11 Feb 2024
Dear Mahbob, we are delighted to hear that housekeeping staff has made your stay pleasant. We promise to continuously develop our services to give you a memorable stay during every visit, and we hope to recreate the same experience on all your future visits. Warm regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
Samiullah
Bepergian bersama keluarga
10 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room service, gesture person with welcome drinks and dates was an amazing host with a smile one cannot forget. The prayer room was amazing for elders not being able to make it to all the prayers!
Samiullah
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Hotel Management team pada tanggal 11 Feb 2024
Dear Samiullah, we are glad you are satisfied with room service, and the prayer room. Thank you for taking the time to share your unique experience during your stay at Makkah Clock Royal Tower, A Fairmont Hotel. We look forward to welcoming you soon!
10/10 Sangat Bagus
shehla
10 Feb 2024
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
shehla
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 11 Feb 2024
Dear Shehla, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
Tanggapan dari Hotel Management team pada tanggal 10 Feb 2024
Dear guest, Welcoming you to Makkah Clock Royal Tower, A Fairmont Hotel, was a pleasure. Thank you for taking the time to share your amazing experience at our hotel. We look forward to welcoming you again soon.Best regards,Makkah Clock Royal Tower, A Fairmont Hotel.
10/10 Sangat Bagus
SHERIF
8 Feb 2024
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My favorite. In general the customer service in Saudi Arabia is poor but it is very good in Fairmont Mekka… someone spent the plenty of time teaching them the meaning of customer service.
Good food, good rooms, good view.
SHERIF
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management team pada tanggal 9 Feb 2024
Dear Sherif, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards food, view and rooms as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. On the other hand, your concerns regarding the customer service have been taken into consideration, and rest assured that our team is working on it. Once more we thank you for sharing your experience with us and we look forward to serving you again soon. Best regards, Makkah Clock Royal Tower, A Fairmont Hotel.