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Ulasan untuk Swissôtel Al Maqam Makkah

5 out of 5
Swissôtel Al Maqam Makkah
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 358 dari 623 ulasan" "
Penilaian 8 - Bagus. 159 dari 623 ulasan" "
Penilaian 6 - Cukup Baik. 45 dari 623 ulasan" "
Penilaian 4 - Buruk. 20 dari 623 ulasan" "
Penilaian 2 - Sangat Buruk. 41 dari 623 ulasan" "

8,8/10

Kebersihan

8,6/10

Staf & layanan

8,4/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

HARPREET, Elmhurst

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Checking-in is a long wait. There should be only one line instead of separate lines in front of each front desk agent. We were 3rd in line in front of an agent but we stood and waited for 45 minutes while he took care of the guests in front of us. Our room ( Junior Suite with Kaaba View) was fantastic. Everything else was okay.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 20 Mei 2024
Dear Harpreet,Thank you for your awesome feedback towards our suite, we are always honoured to welcome you at Swissotel Al Maqam Makkah, we took your comment about check-in into immediate action, waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

4/10 Buruk

Nasir

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I stay 4 nights but from start to check out the services of reception staff and duty manager attitude were not good, they waste lot of time of the people. They need proper training to know how to treat pilgrims.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 14 Mei 2024
Dear Nasir,We appreciate your time to leave your feedback as we always strive to provide our guests with a comforting atmosphere that balances their minds during their stay. We have forwarded your opinion regarding staff service to the concerned department to follow-up. We are waiting for your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Lara

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Location is great.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 7 Mei 2024
Dear Lara,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Muaaz

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Separate elevators than the main clock tower, but also connected to the main clock tower so you have both options. The separate exits are roughly a 5-7 minute walk straight to King Fahd Gate which is very convenient. Breakfast buffet is also very very good.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Hotel Management Team pada tanggal 5 Mei 2024
Dear Muaaz,Thank you for your positive feedback towards our elevators, location and breakfast buffet. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Enass

Tidak Disukai: Kebersihan
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 6 Mei 2024
Dear Enass,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Mohammad

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Good
Menginap 4 malam pada bulan April 2024

10/10 Sangat Bagus

Waseem

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great environment….
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 3 Mei 2024
Dear Waseem,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Mohammad, Woodbridge

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel management pada tanggal 3 Mei 2024
Dear Mohammad,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.

8/10 Bagus

Ali

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I like that place it’s very easy to reach every thing
Menginap 6 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 29 Apr 2024
Dear Ali,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

dania

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Keep the good work
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 27 Apr 2024
Dear Dania,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Ayub

Menginap 5 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 15 Mei 2024
Dear Ayub,Thank you for your awesome feedback. Thrilled that you had a memorable experience and can’t wait to serve you again.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

M'hammed

Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 14 Mei 2024
Dear M'hammed,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Arsalan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 22 Apr 2024
Dear Arsalan,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah

10/10 Sangat Bagus

MUHAMMAD

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Thank you for your hospitality
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 22 Apr 2024
Dear Muhammad,May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Tallat

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Prompt service.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 23 Apr 2024
Dear Tallat,May Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Sherif A.

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent Quality
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 18 Apr 2024
Dear Sherif,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Yamin

Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 7 Mei 2024
Dear Yamin,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

dohaonsi

Disukai: Kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 19 Apr 2024
Dear Dohaonsi,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Sujan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management pada tanggal 18 Apr 2024
Dear Sujan,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Maritz

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 15 Apr 2024
Dear Maritz,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

4/10 Buruk

Arshad

Tidak Disukai: Kebersihan, staf & layanan
For a Five star hotel left a lot to be desired. Decor is dated which is fine but there seemed to be a damp smell in the room. Which made the stay a little uncomfortable. However, by far the biggest peeve is the fact that we had to stand in line for nearly two hours at reception to check in!!!!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 13 Apr 2024
Dear Arshad,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding the room smell and check-in to the concerned department to investigate further, and you will be contacted shortly. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

sokhna khady

Bepergian dalam rombongan
Overall satisfied
Menginap 11 malam pada bulan Maret 2024
Tanggapan dari Hotel Management Team pada tanggal 11 Apr 2024
Dear Sokhna,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Baha’eddin

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good places to stay
Menginap 1 malam pada bulan April 2024
Tanggapan dari Hotel Management Team pada tanggal 11 Apr 2024
Dear Baha’eddin,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

2/10 Sangat Buruk

suleman

Menginap 8 malam pada bulan Maret 2024
Tanggapan dari Hotel Management Team pada tanggal 24 Apr 2024
Dear Suleman,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding to the concerned department to investigate further. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Mademba

Bepergian dalam rombongan
Disukai: Fasilitas
Great place. Would love stay there again.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Hotel Management Team pada tanggal 1 Apr 2024
Dear Mademba,We are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Ahsan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Maashallah locating and facilities were event in the busy ramadan period
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Hotel Management Team pada tanggal 1 Apr 2024
Dear Ahsan,Thank you for your positive feedback towards our location that directly faces the holy Kaaba and facilities. We are always honoured to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Ambreen

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 31 Mar 2024
Dear Ambreen,Thank you for your awesome feedback. Thrilled that you had a memorable experience and can’t wait to serve you again.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Naeem

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good quality and price
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
Dear Naeem,may Allah accept all your good deeds. Thank you for expressing your opinion, and we are glad that our services have got your satisfaction. We look forward to serving you during your next visit.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Esra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect location
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 30 Mar 2024
Dear Esra,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Mostafa

Disukai: Kebersihan
2 things. I asked for king bed I got double bed. I have suhur I got charge for it.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Hotel Management Team pada tanggal 28 Mar 2024
Dear Mostafa,Thank you for expressing your opinion. We highly value your feedback as it helps with the continuous improvement of our service. Because your satisfaction is our top priority, we will deliver your concerns regarding the reservation to the concerned department to investigate further, and you will be contacted shortly. We look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Naushad Ali

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This is a really great place to be while visiting Haram. Walkable to Masjid al Haram. Room service is very prompt. Check in does take some extra time due to the rush so please plan accordingly.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 15 Mar 2024
Dear Naushad,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah.We took your comment about check-in service into immediate action, Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

2/10 Sangat Buruk

Semina, Gants hill

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overrated hotel, would not stay there again! room service is terrible, plugs don’t work, the shower hot and cold are on opposite ends, concierge manager, for taxi is so rude. Don’t expect anything other than a good partial view of the KaBa through the very dirty windows! Pillows are lumpy, the duvet is a cotton sheet, the AC will make you sick! The breakfast was a massive let down, I didn’t go back after the first experience.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari Hotel Management pada tanggal 12 Mar 2024
Dear Semina,we appreciate your sincere feedback. We are committed to creating a comfortable atmosphere for our guests at Swissotel Al Maqam Makkah by continuously improving our room and cleaning service to satisfy their needs. Let us assure you that we have delivered your comment to the concerned department to follow up. We are waiting to provide you with an enjoyable Swiss stay soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Saiema

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service staff and reception were very accommodating and attentive.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 11 Mar 2024
Dear Saiema,we are thankful for your sincere feedback, and we are thrilled to hear you were able to enjoy the quality of life with our Swiss Service during your stay. We will surely pass your feedback to the staff team to keep up the good work, and we are waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Jahedul

Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 31 Mar 2024
Dear Jahedul,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Sarah

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ahhh just take me back Right at the footsteps of haram Very nice hotel We got kaaba view just exceptional Can’t wait to be back again soon inshallah
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 9 Mar 2024
Dear Sarah,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honoured to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Khalid

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property is very conveniently located next to Haram and is at a walking distance. They have separate elevators that directly leads to the street to the Haram. The hotel and itself is excellent. The Cabo view, and the Haram view are a must to get, if you can afford. The breakfast in the morning is the best part. It’s a it’s a lavish breakfast with almost 60 items, including a lot of hot items and cold items. Our upgraded rooms came complementary with an afternoon snack between 1 to 4 and a complementary tea and biscuits from 5 to 7. The rooms are pretty neat although they may be 10 years old, but they are kept in an excellent condition. The room service was excellent and on time. The check-in process is the little slow. It takes quite a bit of time due to the volume of the people checking in although it is not a dealbreaker since you just check in one time and then you’re done. The hell desk is very responsive and whatever you ask for gets done within 5 to 10 minutes you don’t have to ask again and you don’t have to wait on for the service to be provided. I would recommend anybody to stay in this hotel if you can afford and also I will stay the next time for sure.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 8 Mar 2024
Dear Khalid,Thank you for your awesome feedback towards our location that directly faces the holy Kaaba, elevators, breakfast buffet variety, room cleanliness, and room services we are always honoured to welcome you at Swissotel Al Maqam Makkah, we took your comment about check-in into immediate action, waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Shehu

Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Hotel Management Team pada tanggal 26 Mar 2024
Dear Shehu,Thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Zoubida

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
La proximité de tout
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Cher Zoubida,Merci pour vos commentaires positifs concernant notre emplacement qui fait directement face à la sainte Kaaba. Nous sommes toujours honorés de vous accueillir au Swissotel Al Maqam Makkah. En attendant de vous servir à nouveau lors d'une prochaine visite prochainement.Cordialement,Swissotel Al Maqam Makkah.

8/10 Bagus

mohammad adel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I reservation Kabaa viwe but unfortunately There is no viwe clear becuase the room windows not clean from outside Weast money
Tanggapan dari Hotel Management pada tanggal 1 Mar 2024
Dear Mohammad,we appreciate your valuable feedback. We work on creating a comforting atmosphere for our guests by continuously improving our services. Regarding your comment about the cleaning service, we have advised the concerned department to follow up. We are waiting to welcome you again soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Bagus

khalil

It was okay
Menginap 10 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 5 Mar 2024
Dear khalil,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Hus

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing food
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 28 Feb 2024
Dear Hus,thank you for expressing your opinion about your visit. We are always working on providing you with the best service at Swissotel Al Maqam Makkah restaurant. We’re looking forward to your next visit.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Nibras

Bepergian bersama keluarga
Very nice location near Haram, friendly staff, good open buffet breakfast,
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 26 Feb 2024
Dear Nibras,Thank you for your positive feedback towards our buffet, staff service, and location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Munir

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It’s better than Anwar Al Madinah Movenpick
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 26 Feb 2024
Dear Guest,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Mirza

Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 26 Feb 2024
Dear Mirza,Thank you for the ideal rating. It is our goal to provide our guests with the best service and the best atmosphere. To keep up with our latest and most exclusive offers, you can check our website. Looking forward to your next visit.Kind regards,Swissotel Al Maqam Makkah.

6/10 Cukup Baik

omar

Bepergian bersama keluarga
Tidak Disukai: Staf & layanan
It’s overrated and overpriced for what it offers.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 19 Feb 2024
Dear Omar,we appreciate your time in sharing this courteous feedback. Kindly note that room rates vary according to the room type view and the number of guests. It’s our pleasure to assist you in choosing your room next time. We are waiting to serve you soon.Best regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Abdul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Average good
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 14 Feb 2024
Dear Abdul,thank you for your review, look forward to welcoming you on your next visit to Swissotel Al Maqam Makkah with a promise to provide you with an outstanding service that meets your expectations.Best regards,Swissotel Al Maqam Makkah.

8/10 Bagus

Zakia

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The reception staff could not find my booking then they gave me a room that smelled of smoke and not so clean. When I contacted the customer relations member, they moved me to a better room. The half boarding option was great. I would still prefer Hilton suites to this one.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 14 Feb 2024
Dear Zakia,thank you for your awesome feedback towards our services and the half board room, We are always honored to welcome you at Swissotel Al Maqam Makkah, We took your comment about the room smell into immediate action, waiting to serve you again soon.Kind regards,Swissotel Al Maqam Makkah.

8/10 Bagus

JIHAD

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
location is ideal
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Hotel Management pada tanggal 11 Feb 2024
Dear Jihad,Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

May

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Februari 2024
Tanggapan dari Hotel Management pada tanggal 11 Feb 2024
Dear May,we are glad you had a Swiss vitality experience during your stay at Swissotel Al Maqam Makkah. It has been our pleasure to serve you, and we look forward to welcoming you again soon.Kind regards,Swissotel Al Maqam Makkah.

10/10 Sangat Bagus

Tayeeba

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Recently I stayed at Swiss Al Maqam for the second time. I liked it so much that I recommended my parents to stay here for their umrah and they did. Both of the time I used Expedia to book the hotel and got the best deal. Room service was done everyday and we enjoyed the breakfast as well. One complain I have is I booked a room for three adults (my parents and younger sister), but rather than providing a room with three proper single beds, they provided a room with two single beds only, and squeezed one extra bed which was very unstable and my mom fell from that. Due to that bed there wasn't adequate place to walk or place bagggages in the room as well. Basically the hotel charged me a room for three persons BUT gave me a room for two persons while squeezing an unstable iron frame with a low quality mattress. The mattress used to slip off from the frame making is risky to sleep or sit on. I raised this concern in the reception but they were not helpful.
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Hotel management pada tanggal 10 Feb 2024
Dear Tayeeba,Thank you for your positive feedback towards our room services and breakfast. we took your comment about the reception and reservation into immediate action. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon.Best regards,Swissotel Al Maqam Makkah.