Kolam renang indoor

Ulasan untuk Savana Hotel & Convention Malang

4 out of 5
Savana Hotel & Convention Malang
Jl. Letjen Sutoyo 32-34, Malang, East Java

Ulasan

7,0

Bagus

Penilaian 10 - Sangat Bagus. 4 dari 24 ulasan" "
Penilaian 8 - Bagus. 10 dari 24 ulasan" "
Penilaian 6 - Cukup Baik. 6 dari 24 ulasan" "
Penilaian 4 - Buruk. 0 dari 24 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 24 ulasan" "

7,4/10

Kebersihan

7,0/10

Staf & layanan

2,0/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

2,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2018

8/10 Bagus

Krisno, Jakarta, Indonesia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel, easy to reach
the hotel location is in the middle of town. very close to the center of economical activities. the hotel surrounding with some of local food stall : bakso, rawon, etc.
Menginap 1 malam pada bulan Juni 2017

6/10 Cukup Baik

Davi Firdaus

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Dalam kamar bagus.....design luar kamar yang kurang

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Masakan indonesia yang enak
Harga lumayan dengan fasilitas yg lumayan dan masakan yang rasanya enak.

2/10 Sangat Buruk

Moch, Surabaya

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Smelly room in the noisy hotel
The staff is informative, but NOT friendly The room is very smelly ( room 606 ) Its hard to get the warm water from he shower, I always get hot or cold water Its the "convention" hotel, so be prepared to have a very crowded lift You will hear noisy sound of the cars from the street in the middle of the night Breakfast is okey
Tanggapan dari Agus Salim pada tanggal 20 Feb 2016
Dear Mochamad, Mr “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Kamar Bersih dan Nyaman
Kamar sangat nyaman dan bersih, dilengkapi lemari es yg dingin, coffee maker dan meja kerja. Hotel memiliki kolam renang indoor di sblh restaurantnya. Rasa menu breakfast sedang saja. Kekurangannya, di kamar kami sumbat wastafel tidak bisa terangkat shg air menggenang di mangkuk wastafel. Berhubung kami menginap semalam saja, kami tdk menghubungi housekeeping.
Tanggapan dari Savana Hotel pada tanggal 27 Jun 2015
Kepada Yth. Anonymous “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan Bapak/Ibu memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan pujian dan saran yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak/Ibu selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak/ Ibu selama menginap di hotel kami. Besar harapan kami agar Bapak/ Ibu dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang Bapak/Ibu berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim General Manager

6/10 Cukup Baik

dadang, surabaya

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
nice hotel
Kamarnya cukup luas. Kamar mandi nya bagus dan bersih. Ada balkon di kamar yg menghadap kolam indoor. Kalo malam kolam bagus berwarna. Sarapan lumayan enak dan variasi. Tapi saat malam tidak bisa tidur karena bunyi suara staff yg sedang beres beres sampai jam 1 malam
Tanggapan dari Agus Salim pada tanggal 7 Mar 2015
Kepada Yth. Bpk. Dadang “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan bapak Dadang memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan saran dan pujian yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi kedepannya. Kami akan pertahankan dan meningkatkan lagi dalam pelayanan dan saranan untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak selama menginap di hotel kami. Besar harapan kami agar Bapak dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang bapak berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim, General Manager

2/10 Sangat Buruk

BEN

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now, the not so good...lots of NOISE. I FELT UNSAFE. NO INTERNET for few HOURS. NO ELECTRICITY for few HOURS. I will NOT GO TO this HOTEL.
Menginap 10 malam pada bulan April 2024
Tanggapan dari Suprapto W Tani pada tanggal 22 Apr 2024
Dear Mr. Ben Tal,Thank you for your kind words regarding our employees. We have taken your feedback regarding the noise and internet issues seriously and have taken steps to address them. We have upgraded your room from a deluxe to a junior suite without any additional costs. Additionally, we have provided a complimentary dinner in response to the blackout.Please be aware that the blackout was caused by the state electricity company and lasted only a few seconds. We hope this information is helpful. We endeavour to provide the best service to all our guests, without exception.Sincerely,Suprapto W TaniGeneral Manager

2/10 Sangat Buruk

BEN

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All my reviews are by the Rules & Regulations of Expedia. First the good....few employees are 5 STAR: 1) Miss Mayan from the Reception is nice, polite, helpful, speaks good English. 2) Miss Rara from the Reception is nice and polite. 3) Mr. Harry for the Cafe/Restaurant is nice, polite. Now to the REALITY...I truly suffered there. Extreme noise (day and night), was followed constantly by hotel employees. Only 1 or 2 speak English in the entire hotel. Most of the staff are very unfriendly. 1 of the hotel managers (I cannot mention his name due to Expedia Rules & Regulations) asked me questions that are illegal in USA, Canada & Europe. Quote: What is your religion? Why are you in this country? Why are you in this city? Purpose? Are you single? Married? Divorced? So so shocking... I felt very unsafe 24/7...wanted to leave/get a refund, same rude, disrespectful young manager said...quote: Sorry...NO REFUNDS. Will NEVER GO TO this HOTEL AGAIN...SHOULD BE 1 STAR MAXIMUM !!
Menginap 4 malam pada bulan April 2024
Tanggapan dari Suprapto W Tani pada tanggal 22 Apr 2024
Dear Mr. Ben Tal,Thank you for your kind words regarding our employees. We have taken your feedback regarding the noise and internet issues seriously and have taken steps to address them. We have upgraded your room from a deluxe to a junior suite without any additional costs. Additionally, we have provided a complimentary dinner in response to the blackout.Please be aware that the blackout was caused by the state electricity company and lasted only a few seconds. We hope this information is helpful. We endeavour to provide the best service to all our guests, without exception.Sincerely,Suprapto W TaniGeneral Manager

10/10 Sangat Bagus

IKA KARTIKA

Menginap 1 malam pada bulan November 2023
Tanggapan dari GM pada tanggal 13 Des 2023
Dear Mrs Ika KartikaWarmest greetings from Savana Hotel & Convention Malang.Thank you very much for staying at Savana Hotel & Convention and taking time to write a review.We are happy to know that you enjoyed your stay at Savana Hotel & Convention, we can't wait to welcome you back whenever your travels bring you to Malang.Best Regards,Suprapto W TaniGeneral Manager

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2021
Tanggapan dari SAVANA pada tanggal 22 Feb 2021
Warm greetings from Savana Hotel & Convention Sincerely, First we thank you for your confidence in choosing Savana hotel & convention. We are very happy to read your positive comments that you like our hotel. This is a motivation for us to provide better facilities and services in the future. Once again we thank you for all the attention and trust you give. We are always waiting for your return at Savana hotel & convention. Best regards, Suprapto, General Manager

8/10 Bagus

Lai Fong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan April 2019

10/10 Sangat Bagus

Lai Fong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good hotel
Good location, good service
Menginap 1 malam pada bulan Februari 2019

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
很好房間很棒附近也便利
Menginap 3 malam pada bulan Desember 2018

8/10 Bagus

Ardiana

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Juli 2018

6/10 Cukup Baik

Sandra

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Das Hotel befindet sich ausshalb des Zentrum.
Menginap 2 malam pada bulan Agustus 2017

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kenyamanan kamar
Functional hotel.
Good, clean, roomy, things work. Overall met our expectations
Menginap 3 malam pada bulan Juli 2017

8/10 Bagus

Yuniati

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good
Good

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
具體價格
值得推介

8/10 Bagus

Monika, Singapore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It was a pleasant stay. The room is very spacious, clean, and modern. Although the bathroom is in a good condition, the water runs very light.
Tanggapan dari Agus Salim pada tanggal 24 Okt 2015
Dear Monika, Mrs “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises; we are delighted to read that you enjoyed your visit with us. On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We are much honored to give you our best service. We hope you will continue to be a loyal customer. We look forward to serving you again. With highest regards, Agus Salim, General Manager

8/10 Bagus

Pippi, Jakarta

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Spacious room, comfy bed.
the room is spacious, bed quite comfy, only lack of direct mirror which is difficult to do the make up with the existing mirror; air condition doesn't work immediately as the room temperature is quite hot, so it's a bit uncomfortable for people who dislike warm temperature. Breakfast is good with many selection.
Tanggapan dari Savana Hotel pada tanggal 4 Apr 2015
Dear Pippi, Mrs “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to give the review. We have well noted the issues you have written regarding some of these inconveniences during your stay; therefore please accept our personal apologies for you bothered by these inconveniences. We definitely would concern about this. We are looking forward to welcoming you back in the near future. With highest regards, Agus Salim General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice hotel with strategic location
It's a nice hotel with a good location, the room, the staff, and the food was good too. I'll be back for the next holiday
Tanggapan dari Savana Hotel pada tanggal 30 Mei 2015
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises, and we are delighted to read that you enjoyed your visit with us! On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We also thank you for your positive response and suggestions you mentioned. We hope you will continue to be a loyal customer and we will wait for you on your next holiday. Please contact us directly if we can ever be of any assistance to you and your family. We look forward to serving you again. With highest regards, Agus Salim, General Manager

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
too noisily
dust everywhere ...........................................
Tanggapan dari Savana Hotel pada tanggal 16 Mei 2015
Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

6/10 Cukup Baik

Troy, Montreal, QC

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Nice hotel, bad circumstance.
The reasons that I only rate this hotel 3/5 are: 1. They were having renovation in the lobby. From 08:00 until 17:00 the lobby was very loud. Since they put me on lower floor, the noise was audible from my room. 2. They could not accept my Canadian credit cards. Therefore, I had to pay for incidentals (including extra bed) by cash. 3. This is not their fault as Expedia clearly stated that the beds were single, but the single beds were really single. My child could not snug in with his mother as he always did at other hotels. We had to get an extra bed for that. 4. Because of the renovation, the air conditioning in the lobby area was not working properly, including the dining room. They put extra ACs there which were not visually pleasing. Other than those, this was a decent hotel with good location. I like it that the whole mini bar in the room was free. So we cleared it out when we left the room.
Tanggapan dari Savana Hotel pada tanggal 7 Feb 2015
Dear Troy, “Warmest Greeting from SAVANA Hotel & Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim General Manager