Detail eksterior

Ulasan untuk Grand Mercure Medan Angkasa

5 out of 5
Grand Mercure Medan Angkasa
Jalan Sutomo No1 Medan, Medan, North Sumatra

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 35 dari 118 ulasan" "
Penilaian 8 - Bagus. 50 dari 118 ulasan" "
Penilaian 6 - Cukup Baik. 22 dari 118 ulasan" "
Penilaian 4 - Buruk. 5 dari 118 ulasan" "
Penilaian 2 - Sangat Buruk. 6 dari 118 ulasan" "

8,0/10

Kebersihan

8,2/10

Staf & layanan

8,4/10

Fasilitas

7,8/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

hakhee

Disukai: Kebersihan, staf & layanan
로비 리모델링으로 산뜻함, 호텔룸은 깨끗하나 화장실은 노후로 보수 필요, 주변에 식당이 없고 KFC만 있음, 호텔옆 이슬람 사원이 있어 새벽 4시에 잠을 깸. 아침식사는 양과 질적으로 매우 만족함. 화장실에 일반 타올이 없고 샤워타올만 있음. 옷장에 옷걸이 부족함. 헬스센타는 넓은 편임
호텔 침실전경
화장실 전경
Menginap 3 malam pada bulan Januari 2022
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Dear Mr. Hakhee, Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Harga dan Kenyamanan tidak sesuai
Kamar yang telah di renovasi dari Hotel Angkasa sebelumnya, sayangnya AC pendingin ruangan tidak dingin, setelah diganti ke kamar lain, AC mendingan tapi shower rain dan shower hand nya keluar barengan....resto sarapan dan area reception panas
Menginap 2 malam pada bulan Juli 2019

8/10 Bagus

mhd

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Maret 2019
Tanggapan dari GE team pada tanggal 26 Apr 2019
Dear our guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Maha Cipta Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Sangat Bagus

Jimmy Togar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
convenient hotel
good hotel with good facility and clean and looks lux...
Menginap 1 malam pada bulan Juli 2018
Tanggapan dari Grand Mercure Medan Angkasa pada tanggal 6 Feb 2019
Dear Mr. Togar Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon! Hendra J Ngantung General Manager

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tanggapan dari Grand Mercure Medan Angkasa pada tanggal 6 Feb 2019
Dear value guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

6/10 Cukup Baik

Evi Marini, Jakarta

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Pelayanan dan System Grand Angkasa Hotel Medan
Service counter boy tidak komunikatif pada saat saya menanyakan room rate dengan Accor membership. Mobil saya dikenakan charge parkir, walaupun saya menginap. Saya menggunakan extra bed, tetapi, dari restaurant menengur keluarga saya dengan mengatakan bahwa kamar saya tidak mendapat breakfast. System dan komunikasi hotel termasuk cukup kurang baik.
Tanggapan dari Stephane Fagez pada tanggal 2 Jan 2016
Ibu Evi yang terhormat, Terima kasih atas waktu yang telah Anda berikan untuk berbagi pengalaman Anda selama menginap di Grand Angkasa Medan. Kami mohon maaf karena pengalaman Anda tinggal bersama kami tidak sesuai dengan harapan Anda. sekali lagi izinkan saya menyampaikan permohonan maaf yang paling tulus atas ketidaknyamanan yang terjadi. oleh karena itu tanggapan Anda sangat penting bagi kami.Seperti Anda ketahui bahwa kami sedang melakukan renovasi secara bertahap dan Kami yakin Kami bisa menawarkan fasilitas dan pelayanan yang lebih baik lagi dalam waktu dekat .Kami menghargai tanggapan Anda, dan besar harapan Kami,jika Anda akan memberikan kesempatan kami lagi untuk bisa melayani Anda kembali dalam waktu dekat Hormat kami, Stephane Fagez - General Manager

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Liburan weekend
Berkesan
Tanggapan dari Grand Mercure Medan Angkasa pada tanggal 6 Feb 2019
Dear value guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

6/10 Cukup Baik

Traveler terverifikasi

Tidak Disukai: Staf & layanan
Room services nya lama. Wifi nya juga lamat.
Tanggapan dari Grand Mercure Medan Angkasa pada tanggal 6 Feb 2019
Dear value guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

4/10 Buruk

Luthfi, Jakarta

Disukai: Kebersihan, kenyamanan kamar
Tempat tidur nyaman hanya Makanan tidak enak,
Kamar cukup dingin dan luas, lokasi juga ditengah kota.hanya saja breakfast tidak enak. Welcome dream gratis mocktail. Siaran Tv Indonesia Kabur, dan tidak bisa Diprogram menjadi lebih terang.
Tanggapan dari Grand Mercure Medan Angkasa pada tanggal 6 Feb 2019
Dear value guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!

8/10 Bagus

Paul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024
Tanggapan dari Guest Experience Team pada tanggal 26 Apr 2024
Dear Paul, We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Sangat Bagus

Muhammad

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Guest Experience Team pada tanggal 26 Apr 2024
Tamu kami yang terhormat,Terima kasih banyak atas ulasan yang Anda bagikan mengenai pengalaman berkunjung bersama kami. Tentunya kami senang mengetahui pengalaman Anda menyenangkan. Pujian seperti ini pun akan menjadi penyemangat bagi seluruh tim untuk selalu mengembangkan kualitas pelayanan kami.Sekali lagi terima kasih atas ulasan kepuasan Anda ini. Tetap jaga kesehatan dan sampai berjumpa kembali dikedatangan Anda selanjutnya di Grand Mercure Medan Angkasa!Hormat saya,Management

8/10 Bagus

Leonard, Usher

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good hotel. Staff are excellent and friendly. Excellent breakfast and great variety…only thing was if could change a few dishes from day to day. I definitely recommend this hotel.
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Guest Experience Team pada tanggal 27 Feb 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be pleasant.Best Regards,Management

10/10 Sangat Bagus

Hudson

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff and nice room ❤️
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Guest Experience Team pada tanggal 7 Feb 2024
Dear Guest,Thank you for you nice feedback of your recent stay at Grand Mercure Medan.We are looking forward to welcoming you backBest Regards,Management

8/10 Bagus

Piero

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Hotel avec piscine agréable. (À savoir toutefois : cette dernière n'est ouverte que jusqu'à 19:00.)
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Guest Experience Team pada tanggal 2 Feb 2024
Dear Guest,Thank you for your lovely review. looking forward to welcoming you back at our Grand Mercure MedanBest RegardsManagement

10/10 Sangat Bagus

sufendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience Team pada tanggal 14 Des 2023
Dear Mr. Sufendy,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed stay at Grand Mercure Maha Cipta Medan Angkasa hotel. It is our commitment to ensure that guests have a comfortable stay.Thank you again for your visit and we look forward to welcoming you back soon!Sincerely,Management

8/10 Bagus

Rohaya

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guest Experience Team pada tanggal 8 Des 2023
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement

10/10 Sangat Bagus

Ari

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Helppo tulla juna-asemalta, siisti huone, hyvä palvelu, aamiainen erinomainen.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience Team pada tanggal 8 Des 2023
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement

10/10 Sangat Bagus

Ari

Menginap 1 malam pada bulan November 2023
Tanggapan dari Guest Experience Team pada tanggal 14 Des 2023
Dear Mr. Ari,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed stay at Grand Mercure Maha Cipta Medan Angkasa hotel. It is our commitment to ensure that guests have a comfortable stay.Thank you again for your visit and we look forward to welcoming you back soon!Sincerely,Management

10/10 Sangat Bagus

Michael

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No convenience shop
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Team pada tanggal 31 Okt 2023
Dear Michael,Thank you for taking the time to review your stay with us. We appreciate your feedback and understand that you felt the lack of convenience store was inconvenient for you. At Grand Mercure Maha Cipta Medan Angkasa, we strive to provide all guests with amenities and services that will make them feel at home. We are committed to creating a pleasant environment for our guests and apologize if this was not met in your case.Thank you again for taking the time to share your experience. We hope to welcome you back soon.Sincerely,Management

10/10 Sangat Bagus

DONGSUNG

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Team pada tanggal 31 Okt 2023
Dear Dongsung , We very much appreciate your comments regarding your stay at the Grand Mercure Maha Cipta Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Management

8/10 Bagus

MyungChul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Inexpensive price, good accommodation
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Guest Experience Team pada tanggal 17 Okt 2023
Dear Mr. Myung Chul,We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management

10/10 Sangat Bagus

johanna, Menlo Park

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I spent 3 nights in the Grand Mercure, before and after my jungle trek and Toba tours and each night was a great, different room. Herbert handled my check in with professional and kind greetings Abd Eggi showed me to features of the room and promptly brought my bag up. I loved the lounge and coffee shop in the ground floor with live piano music.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Team pada tanggal 28 Sep 2023
Dear Johanna,Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating here. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!Management

6/10 Cukup Baik

Kathrin

Disukai: Staf & layanan, kenyamanan kamar
War in Ordnung
Das Hotel ist schon etwas in die Jahre gekommen. Unser Zimmer hat etwas gemüffelt und man sollte nicht zu genau in die Ecken schauen. Insgesamt war es aber absolut in Ordnung. Die Auswahl beim Frühstück war reichhaltig, allerdings war alles etwas schmuddelig.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Team pada tanggal 25 Sep 2023
Dear Mrs. Kathrin,Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Management

10/10 Sangat Bagus

johanna, Menlo Park

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The deluxe room was wonderful. It was large and had a very comfortable king bed. Breakfast at 8:30 on Sunday morning was very crowded and the wonderful staff kept up with replenishing the buffet. Check in and out were very smooth.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest Experience Team pada tanggal 19 Sep 2023
Dear Mrs. Johanna, We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Sangat Bagus

Ivan

Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Guest Experience Team pada tanggal 25 Agu 2023
Dear Guest,Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review.Appreciate you for putting such a perfect rating here. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor GroupHope to see you around soon!Management

8/10 Bagus

Santo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everything went smooth hotel is great breakfast awesome
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Guest Experience Team pada tanggal 31 Jul 2023
Dear Mr. Santo,We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management

10/10 Sangat Bagus

Fiona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Book early it’s very busy
Lovely hotel in centre of Medan. Spacious and clean room with good air con. Breakfast was very good.
Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Guest Experience Team pada tanggal 24 Jul 2023
Dear Mrs, Fiona,We very much appreciate your comments regarding your stay at the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Management

2/10 Sangat Buruk

CHUN-HSIANG

Menginap 2 malam pada bulan Juni 2023
Tanggapan dari Guest Experience Team pada tanggal 26 Jun 2023
Dear Mr. Chun Hsiang,Thank you for the time you have given to share your experience during the stay at the Grand Mercure Medan Angkasa. We are sorry that your experience with us did not live up to your expectations . once again let me express my most sincere apologies for any inconvenience caused. We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near futureBest Regards,Management

4/10 Buruk

Erika

Menginap 2 malam pada bulan Mei 2023
Tanggapan dari Guest Experience Team pada tanggal 26 Jun 2023
Dear Mrs. Erika,Thank you for the time you have given to share your experience during the stay at the Grand Mercure Medan Angkasa. We are sorry that your experience with us did not live up to your expectations . once again let me express my most sincere apologies for any inconvenience caused. We appreciate your feedback , and great expectations of us if you would provide an opportunity we are again to be able to serve you again in the near futureBest Regards,Management

10/10 Sangat Bagus

raney

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Mei 2023
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Mr.Raney,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Bagus

Lin

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Mr/s. Lin,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Sangat Bagus

Ching Loon

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Mr/s, Ching Loon,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Bagus

Sonja

Menginap 1 malam pada bulan Februari 2023

8/10 Bagus

nancy

Disukai: Staf & layanan, kenyamanan kamar
mérite des réparations
Déçu, la première fois la chambre était correcte cette fois ci l'ensemble était trés vétuste le robinet d'eau chaude de la salle de bain ne fonctionnait pas
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

nancy

Menginap 1 malam pada bulan Januari 2023

8/10 Bagus

Daniel

Menginap 2 malam pada bulan Desember 2022
Tanggapan dari Guest Experience Team pada tanggal 8 Des 2023
Dear Guest,Thank you for your feedbackLooking forward to welcoming you back at Grand Mercure Medan AngkasaBest RegardsManagement

10/10 Sangat Bagus

hakhee

Menginap 1 malam pada bulan Agustus 2022

10/10 Sangat Bagus

Boon Liang

Menginap 3 malam pada bulan Juli 2022

8/10 Bagus

hakhee

Menginap 3 malam pada bulan Juli 2022

8/10 Bagus

ERIC

Menginap 3 malam pada bulan Juni 2022

4/10 Buruk

hakhee

Menginap 3 malam pada bulan April 2022

8/10 Bagus

hakhee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
숙박비에 비해 시설이 양호하고 특히 아침 뷔폐식이 매우 좋은 편임. 단지 주변에 외식할 만한 식당이 없어 아쉬움
Menginap 5 malam pada bulan Maret 2022

8/10 Bagus

hakhee

Menginap 1 malam pada bulan Februari 2022

8/10 Bagus

hakhee

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022

10/10 Sangat Bagus

Mohd Jasman

Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Mr. Jasman,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

10/10 Sangat Bagus

Setiawan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Februari 2022
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Mr. Setiawan,We very much appreciate your comments for the Grand Mercure Medan Angkasa. It is always a pleasure to receive feedback from our value guest Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

8/10 Bagus

hakhee

Disukai: Staf & layanan, kondisi & fasilitas properti
아침 뷔페는 상당히 좋았음. 화장실은 일부 코킹에 곰팡이가 있었음.
호텔이 매우 오래된 건물이었는데 1층 로비는 깨끗했어요
Menginap 3 malam pada bulan Desember 2021
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Dear Mr. Hakhee Thank you for taking the time to tell us about your experience at the Grand Mercure Medan Angkasa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Sangat Buruk

Lelis

Menginap 1 malam pada bulan Desember 2021

6/10 Cukup Baik

Akihiro

Menginap 2 malam pada bulan November 2021

8/10 Bagus

Edward

Menginap 2 malam pada bulan Oktober 2021
Tanggapan dari Guest Experience Team pada tanggal 22 Jun 2023
Dear our guest, Thank you for staying with us, we are glad to know that you really enjoyed your time with us, especially knowing that our service & facilities impressed you that much for us to receive such great review. Appreciate you for putting such a perfect rating on Expedia. We look forward to welcoming you back here again to continue showcasing you the services and hospitality you would expect from Accor Group Hope to see you around soon!