Dear Charli,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Novotel Melbourne South Wharf Team

Hi Brittany,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future. Warm regardsNovotel Melbourne South Wharf

Hi Nathalie,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

Dear Michelle,Thank you for such a positive review.Your commendations on our strategic location and exceptional service are genuinely appreciated. We are delighted to know that you enjoyed the stunning river and city skyline views, which our guests often tell us are among the highlights of their stay.Our dedicated team is thrilled to receive your accolades for their friendliness and commitment to service excellence. Moreover, we take pride in maintaining the pristine condition of our hotel and ensuring that our room amenities meet the high standards expected by our valued guests.Rest assured, the entire team at Novotel Melbourne South Wharf is dedicated to creating memorable experiences, and your review is a testament to our efforts. It is our hope that your positive experiences will bring you back to us in the future.It would be our pleasure to have you return on another occasion. Very best wishes,Novotel Melbourne South Wharf Team

Thank you so much Aida. We are really glad that you enjoyed your time and found the location to your liking.We are looking forward to seeing you again.Warm regards,Novotel South Wharf

Dear Nicole, We would like to thank you for this review about your recent experience in our hotel.We are delighted to know that the cleanliness and maintenance of our hotel met your expectations and contributed positively to your experience.However, we regret to hear that our service did not entirely meet your standards, particularly concerning the replenishment of in-room condiments. We always aim to deliver impeccable service, and your feedback is crucial in guiding our efforts to enhance our guest experience. Please rest assured that we are addressing this internally to ensure a more consistent service in the future.We are proud that our hotel's condition left a lasting positive impression, and we remain dedicated to maintaining this standard for all our guests. Thank you once again for highlighting the aspects of your stay that you enjoyed, and for bringing to our attention the areas where we can improve.We hope to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Munira, We would like to thank you for this review about your recent experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Angie,Thank you for such a positive review.It's wonderful to hear that our team's friendliness stood out during your visit and that the cleanliness of our rooms met your expectations. We take great pride in our hotel's condition and are thrilled to see it reflected in your comments. Equally pleasing is your satisfaction with the amenities provided in your room.Our staff at Novotel Melbourne South Wharf strive to ensure every guest enjoys a comfortable and memorable stay, and your remarks serve as a reaffirmation of our commitment to excellence. Should your travels bring you back to Melbourne, we would be honored to welcome you again.It would be our pleasure to have you return on another occasion. Very best wishes,Novotel Melbourne South Wharf Team

Hi Sandeep,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

Hi Christine,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again in the future.Warm regardsNovotel Melbourne South Wharf

Dear Adrian, Thank you for such a positive review of your stay. We are glad that your stay with us was a pleasant one and that you enjoyed our location. Thank you for also acknowledging our team's service; your kind comments encourage us to continue with our efforts to make every stay here a memorable one for our guests. We look forward to seeing you again. Best wishes, Novotel Melbourne South Wharf Team

Dear Lachlan,Thank you for this great review.We're thrilled to hear that our staff made such a positive impact during the bustling F1 weekend and that the cleanliness of our hotel met your high standards. It's wonderful to know that you found the condition of our hotel to be excellent, reflecting our commitment to providing an exceptional stay.We all hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team

Dear Adam,Thank you for sharing this review of your time at our hotel.We're thrilled to hear that our staff made a positive impression and that the cleanliness of our rooms met your expectations. Our location's convenience for exploring Port Melbourne and the city center is something we're proud of, and we're delighted it enhanced your stay. The stunning views from our rooms are indeed a highlight, and we're glad you enjoyed them.We hope to welcome you back in the future.Best wishes,Novotel Melbourne South Wharf Team

Dear Matthew, Thank you very much for this kind review.We're delighted to hear that you found our rooms to be impeccably clean and our hotel's condition to meet your satisfaction. Our team prides itself on maintaining high standards of cleanliness and it's rewarding to know this was evident during your stay. Additionally, we're pleased that our service met your expectations, though we note there's room for improvement to reach the full 100%. Your comments on room amenities are much appreciated; we continually strive to provide comfortable and well-equipped accommodations, from our modern decoration to the convenience of our air conditioning with individual temperature control.We look forward to seeing you again.Kind regards,Novotel Melbourne South Wharf Team

Dear Adelaide,Thank you for this great feedback about your recent stay.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Raul,Thank you for taking the time to share your review.We're thrilled to hear you appreciated our prime location and convenient access to the city. Our team takes great pride in maintaining the high standards of cleanliness and service that you've highlighted. Regarding your feedback about the carpark access, we understand the importance of seamless connectivity and although we do not have a direct connection, our reception is happy to assist with validating parking tickets for the adjacent car park which offers undercover parking and a secure environment.It would be a pleasure to have you return on another occasion. All the best,Novotel Melbourne South Wharf Team

Dear Kate,Thank you for your feedback,We are very sorry to hear that you don't have a great experience during your stay with us. Regarding the amenities, our hotel provides bathrobes and slippers in our Junior City View Suites, Suites, and Apartments, and a shower cap is included in the toiletries for Deluxe rooms, and we provide any other amenities for all guests needs upon request. We regret to hear about the issues with the air conditioning; we offer individual temperature air control in all rooms and extra fans upon request to ensure guest comfort. Our bar strives to provide a relaxing atmosphere and is generally well-received for its ambiance and selection. We apologize for any inconvenience caused during your stay.We hope we can provide you with an improved stay in the future. Kind regards,Novotel Melbourne South Wharf Team

Dear Linda,It was a pleasure to receive this great review.We're thrilled to hear that you found our location excellent and the dinner offerings exceptional. It's always a pleasure to receive positive feedback about our gastronomic experiences, and Chef Noel Jacinto will be delighted to know that you enjoyed the Italian dishes at Mr. Carpano Dining Room. We're also glad that the cleanliness of our rooms met your expectations, and we take pride in our team's commitment to providing a friendly and welcoming service. Your kind words truly motivate us to continue delivering a high standard of service to all our guests.We look forward to welcoming you back for another excellent experience with us. Kind regards,Novotel Melbourne South Wharf Team

Dear Megan,Thank you for sharing your review.It's wonderful to hear that our proximity to DFO and local cafes added to the enjoyment of your stay. We're particularly thrilled that George, our Concierge, made such a memorable impact with his recommendations and service. Our team strives to offer that level of attentive care to all our guests. Please know that George and the rest of our staff are always here to ensure your next visit is just as delightful.We look forward to welcoming you again. Best regards,Novotel Melbourne South Wharf Team

Dear Mel,Thank you for taking the time to give us your feedback.It's fantastic to hear that the comfort and cleanliness of your room met your expectations, along with the quality of our breakfast offerings. Our team strives to provide a welcoming atmosphere and we're glad these aspects made a positive impact on your stay. We regret to hear that the staffing at check-in and concierge did not meet the high standards we aim for. We appreciate your patience and understand how valuable your time is, especially when waiting for assistance with luggage. Rest assured, we are always working on optimizing our guest services to ensure a smooth and efficient experience.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Novotel Melbourne South Wharf Team

Hi Lisa,Thank you for your review. Happy to hear that you enjoyed your stay with us. Hope to have you come stay with us again.Warm regardsNovotel Melbourne South Wharf

Dear Kerri,Thank you for taking the time to share your feedback.We're delighted to hear that our team made a positive impression during your stay, and that our commitment to cleanliness met your expectations. Our location, directly across from the South Wharf DFO Shopping centre and with direct access to the Melbourne Convention & Exhibition Centre, is one we are very proud of and we're glad it added value to your visit. We note your comments regarding the room size and understand that our range of room sizes, which starts from 25 m², may not meet everyone's space needs. We strive to ensure all guests have a comfortable stay, and our friendly staff are always on hand to assist with any requests to enhance your experience.We hope to welcome you back in the future.Kind regards,Novotel Melbourne South Wharf Team

Dear Anthony,It was a pleasure to receive this kind review of your time with us.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again soon. Best wishes,Novotel Melbourne South Wharf Team

Dear Alysha,Thank you very much for this kind review of your stay.We're thrilled to hear that you found our rooms clean and appreciated the friendliness of our staff. It's always encouraging for our team to hear when their efforts to maintain our high standards of cleanliness and service are noticed and appreciated by our guests. Additionally, we're glad you found the pricing to be good value for what we offer, ensuring a comfortable and enjoyable stay is a priority for us.We look forward to welcoming you back on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

Dear M, Thank you for taking the time to share your review.It is gratifying to hear that you found our hotel condition to be impeccable and the room comfort excellent. We take great pride in maintaining high standards of cleanliness and appreciate your recognition of our efforts. We are, however, sorry to hear about the issues you experienced with the wifi and phone reception; our guests typically enjoy complimentary highspeed WiFi, and we regret any inconvenience this may have caused you. Regarding the air conditioning, our rooms are equipped with individual temperature air control for our guests' convenience, though we apologize if the settings did not meet your personal preference.We hope to see you again.All the best,Novotel Melbourne South Wharf Team

Beste Meneer,Hartelijk dank voor deze beoordeling.We zijn verheugd te lezen dat u de staat van ons hotel als uitstekend heeft ervaren en dit waarderen wij ten zeerste. Onze locatie direct tegenover het South Wharf DFO Shopping Centre en met directe toegang tot het Melbourne Convention & Exhibition Centre (MCEC) is inderdaad iets waar we trots op zijn.Wat betreft uw opmerking over de service, het spijt ons te horen dat deze niet voldeed aan uw verwachtingen. We streven ernaar al onze gasten een uitzonderlijke ervaring te bieden en we betreuren het dat we in dit geval niet aan deze standaard hebben voldaan. Wat de netheid van de kamer betreft, hoewel we met trots een ALLSAFE-geaccrediteerd hotel zijn en ons inzetten voor de hoogste normen van gezondheid en hygiëne, zullen we uw feedback serieus nemen en deze gebruiken om onze diensten verder te verbeteren.Met vriendelijke groeten en graag tot nog eens,Novotel Melbourne South Wharf Team

Dear Christine,Thank you for taking the time to share your feedback.We're delighted that you appreciated our prime location, which offers convenience and proximity to various attractions. Regarding the room service, we regret to hear that the food did not arrive at the desired temperature, and we understand how this can impact your enjoyment of our dining options. Additionally, it's disappointing to know you encountered difficulties with the TV's connectivity features. Our guest rooms are equipped with Chromecast, allowing for seamless streaming from personal devices, and our team is always ready to assist should any technical issues arise.We hope we can provide you with an improved stay in the future.Kind regards,Novotel Melbourne South Wharf Team

Dear Karen,Thank you for sharing your review.We're thrilled to hear that the view from your room on the 17th floor was to your liking, offering a picturesque perspective of the dock. Our team is committed to maintaining the highest standards of cleanliness and it's rewarding to know this was evident during your stay. It's also wonderful to hear that our staff made a positive impact, consistently striving to provide exceptional service and support. Your recommendation is greatly appreciated, and we're delighted that our location provided convenient access to local attractions and shopping.We look forward to welcoming you back.Best wishes,Novotel Melbourne South Wharf Team

Dear Maria,Thank you for sharing your opinion of your stay with us.We are thrilled to hear that our staff, particularly George, made such a positive impact on your stay; his passion for hospitality and knowledge of the area truly embody our commitment to service. It's wonderful to know that the cleanliness of our rooms and hotel condition met your expectations. We also appreciate your kind words about the amenities provided in your room, ensuring a comfortable and pleasant stay is what we strive for.We look forward to welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team

Dear Scott,Thank you for this positive feedback.We're thrilled to hear that you received exceptional customer service; our concierge team, including George and Mark, indeed strives to create a welcoming atmosphere from the moment our guests arrive. Your appreciation for the cleanliness and condition of our hotel is also much valued, as our housekeeping team works diligently to maintain our high standards. Moreover, we're glad you found the location convenient, being directly across from the South Wharf DFO Shopping Centre and just a short walk from the casino.We look forward to welcoming you back in the future for another pleasant stay,Novotel Melbourne South Wharf Team

Dear Nicole,Thank you for such a positive review.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Novotel Melbourne South Wharf Team

Dear Robert,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team

Dear Sarah,Thank you for such a positive review of your stay.We're thrilled to hear you enjoyed the special touch of champagne for your birthday celebration and found our hotel to be an excellent choice for your stay. Our team strives to provide top-notch service, and we're glad to see that reflected in your 100% satisfaction with our room cleanliness and comfort. It's great to know that our location served you well for your time in the city.We hope to see you again soon.Kind regards,Novotel Melbourne South Wharf Team

Dear Alex,Thank you for this positive review of your stay.We're thrilled to hear that our team's dedication to service made a positive impact on your stay and that the cleanliness of our hotel met your expectations. Our commitment to maintaining a spotless environment is something we take great pride in. It's also wonderful to know that you found our hotel's overall condition to be excellent, reflecting our efforts to provide a comfortable and welcoming atmosphere for all our guests.We would be delighted to welcome you back on another occasion. All the best,Novotel Melbourne South Wharf Team

Dear Saraju ,It was a pleasure to receive this great review. We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Deborah,We would like to thank you for this review about your experience in our hotel.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to welcoming you back in the future.Best regards,Novotel Melbourne South Wharf Team

Dear Paula,It was a pleasure to receive this great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Anna,Thank you for taking the time to share your review.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Novotel Melbourne South Wharf Team

Dear Inder,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you for another pleasant stay. Best wishes,Novotel Melbourne South Wharf Team

Dear Olivia,Thank you for taking the time to review your stay.We're delighted to hear that you found our accommodations to be clean, fresh, and comfortable. It's wonderful to know that our location served your needs well, especially with our proximity to the convention centre and Crown, along with easy access to tram connections across the bridge. Our team takes great pride in maintaining a high standard of service and cleanliness, and it's rewarding to see that reflected in your stay.It would be a pleasure to welcome you back. Best wishes,Novotel Melbourne South Wharf Team

Dear Bill,Thank you for taking the time to share your review.We are very sorry you were not happy with your experience. We would love to know more about what we could do to improve it.We hope you will consider staying with us again in the future. Best regards,Novotel Melbourne South Wharf Team

Dear William,Our sincerest thanks for this positive review of your stay at our hotel.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to seeing you again on another occasion.Best wishes,Novotel Melbourne South Wharf Team

Dear Ellen,Thank you for taking the time to leave your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future visit.Kind regards,Novotel Melbourne South Wharf Team

Dear Matt,Thank you for taking the time to share your feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back in the future.Kind regards,Novotel Melbourne South Wharf Team

Dear Tiberiu,Thank you for this positive review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again in the future.Best wishes,Novotel Melbourne South Wharf Team

Dear Antonia,Thanks for this kind review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future visit.Kind regards,Novotel Melbourne South Wharf Team

Dear Sal, Thanks for the time taken to share your opinion with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look to the pleasure of welcoming you back on a future occasion.Best regards,Novotel Melbourne South Wharf Team

Dear Gurpreet,Thank you for your kind review.We're thrilled to hear that the check-in and check-out process met your expectations and that the breathtaking views of the city enhanced your stay. Your compliments on our room cleanliness and the overall condition of our hotel are greatly appreciated; our team takes immense pride in maintaining a high standard of service and presentation. It's also wonderful to know that the room amenities provided a comfortable and convenient experience during your visit.We look forward to welcoming you back. Best regards,Novotel Melbourne South Wharf Team

Dear Troy, Thank you for letting us know that you enjoyed your stay.We're delighted to hear that our prime location provided you with the convenience you needed during your stay. It's wonderful to know that the cleanliness of our rooms met your expectations, and that you found our team to be friendly and the services provided to be excellent. Our commitment to offering a comfortable environment with modern amenities, such as our 4K-UHD TV screens and high-speed complimentary WiFi, seems to have contributed positively to your stay.The entire team look forward to the pleasure of seeing you again on a future occasion. Best wishes,Novotel Melbourne South Wharf Team

Dear Sir, Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.The whole team hope we have the pleasure of seeing you again on another occasion. Kind regards,Novotel Melbourne South Wharf Team