3 kolam renang outdoor, dengan cabana (dengan biaya tambahan)
Cek ketersediaan

Ulasan untuk Eden Roc Miami Beach

4.5 out of 5
Eden Roc Miami Beach
4525 Collins Ave, Miami Beach, FL

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 977 dari 1993 ulasan" "
Penilaian 8 - Bagus. 380 dari 1993 ulasan" "
Penilaian 6 - Cukup Baik. 288 dari 1993 ulasan" "
Penilaian 4 - Buruk. 173 dari 1993 ulasan" "
Penilaian 2 - Sangat Buruk. 175 dari 1993 ulasan" "

8,2/10

Kebersihan

8,2/10

Staf & layanan

8,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

Mike

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The smell of the hallways
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 26 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the smell of the hallways. We hope you will give us another opportunity. Sincerely

10/10 Sangat Bagus

Ailyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 25 Mei 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

10/10 Sangat Bagus

Luiggber

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excelente servicio
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Roberto Thomae pada tanggal 25 Mei 2024
Dear Luiggber, Thank you for your feedback, we are happy to learn that you enjoyed your stay with us. We look forward to welcoming you back. Kind regards,

10/10 Sangat Bagus

Trey, Vancouver

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was a nice getaway for a few days, pretty expensive with all the resort fees however. Staff were friendly and helpful. Spa was great 👌
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Roberto Thomae pada tanggal 25 Mei 2024
Dear Trey, We are very happy to learn that you enjoyed your stay and the spa, we will take your feedback into consideration and pass it along to the appropriate areas. We look forward to welcoming you back.

10/10 Sangat Bagus

Rodolfo

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The lofts are extremely nice
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Roberto Thomae pada tanggal 25 Mei 2024
Dear Rodolfo, Thank you for taking the time to give us your feedback, we are delighted to know you enjoyed the lofts. We look forward to welcoming you back

10/10 Sangat Bagus

Rebecca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked that this property was clean and the employees who worked there were friendly and attentive. The beach was clean and the pool was nice. The service at the restaurant was good as well.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

4/10 Buruk

Victor

Bepergian dalam rombongan
Disukai: Kebersihan, kondisi & fasilitas properti
$150 fee for early check in. Speechless
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. We hope to see you soon and will give us another opportunity to show you how amazing our hotel truly is. Apologies for any inconvenience. Sincerely

10/10 Sangat Bagus

Roxana Elena

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good resort overall
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Sangat Bagus

Delvin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel people was nice, especially the valets. They provided good service
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

10/10 Sangat Bagus

Julianna

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Roberto Thomae pada tanggal 25 Mei 2024
Dear Julianna, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back.

10/10 Sangat Bagus

om

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

10/10 Sangat Bagus

Bryan

Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

4/10 Buruk

Juliana

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 24 Mei 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

8/10 Bagus

Edwin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good place amazing views great amenities
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 22 Mei 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Sangat Bagus

Jagandeep

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 22 Mei 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

8/10 Bagus

Oscar

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari The Front Desk Team pada tanggal 22 Mei 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

10/10 Sangat Bagus

nicole

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 21 Mei 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach. Our team hopes to see you again soon for another memorable stay. Sincerely,

8/10 Bagus

Jackie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
No bottle waters in the rooms. No ice machines around on any of the available floors. Bellman went to get water, but never came back with them. My husband tipped him too quickly.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 21 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your comments. Our team works hard to ensure our guests have a wonderful experience. Apologies for the inconvenience with the bottle of water and the Ice. We will be sure to review with our team as we continue to make improvements. We hope you will give us another opportunity. Sincerely

10/10 Sangat Bagus

Sylvia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari The Front Desk Team pada tanggal 22 Mei 2024
Thank you for staying with us, and thank you for the great review. We hope to see you again soon.

6/10 Cukup Baik

ROSSELLA MARIA

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Poche sdraio in piscina prezzi extra eccessivi
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 20 Mei 2024
Thank you for being our guest. Our team works hard to ensure our guests have a wonderful experience. It's unfortunate to see that your stay wasn't what you had hoped it would be. Please accept our apologies. We'll work diligently to do better, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Sangat Bagus

Chanay, Pembroke Pines

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Very good hotel
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 21 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach. We look forward to welcoming you back for another amazing visit. Sincerely,

8/10 Bagus

Claudia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 21 Mei 2024
Thank you for taking the time to leave us your feedback. We can't wait to welcome you back to Eden Roc Miami Beach, your home away from home. Sincerely,

8/10 Bagus

Teshia

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My stay at the Eden Roc was enjoyable. I love the architecture and the ambiance. The staff were helpful and professional. Eden Roc needs more food options. Eden roc needs to do maintenance on elevators because they are too slow. The lighting in the lobby at night is too dark. Lighting in the hallways leading to the rooms are too dark as well. There is no floor length the mirror. There is no storage space in refrigerator because too many beverage options. There needs to be a microwave. The walls are too thin and I can hear my neighbors. The Eden roc pool menu is misleading. If you order a margarita pitcher it’s not just 40$ it’s 40$ plus the price of the single margarita. This needs to be displayed on the menu and clarified. Also once an order is placed you aren’t able to change it which is unacceptable. If I want a different drink and I’m paying for it then the bar should be able to make adjustments. Overall I enjoyed my stay but Eden roc has room for improvement. Management were amazing and let us check out later than usual. Will be back to see if changes were made. Thanks Eden roc!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 20 Mei 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements, and we hope to have a chance to earn your confidence in the future. Sincerely,

10/10 Sangat Bagus

Niraj

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 19 Mei 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We look forward to welcoming you back for another wonderful stay in the future. Sincerely,

10/10 Sangat Bagus

Betsy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My favorite hotel in Miami. Always a great experience here!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 19 Mei 2024
Dear Betsy,We are so happy to hear that Eden Roc Miami Beach is your favorite hotel in Miami! Your continued loyalty means a lot to us, and we strive to create a consistently great experience for all our guests. Thank you for choosing us again and again and we look forward to your next stay with us soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Sangat Bagus

Azia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 19 Mei 2024
Thank you for being our guest at Eden Roc Miami Beach and taking the time to share your feedback. We are delighted to know you were impressed with our service and look forward to welcoming you back again soon. Sincerely,

10/10 Sangat Bagus

Ellana

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved my stay here!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 19 Mei 2024
Dear Ellana,Wow! We're so happy to hear you loved your stay with us at Eden Roc Miami Beach! Our team strives to create a welcoming and enjoyable experience for all our guests. We look forward to welcoming you back for another amazing stay!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Sangat Bagus

VICTOR MANUEL ESTRADA

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Exelente inversión
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 21 Mei 2024
Thank you for your glowing review. We're looking forward to your next visit and the opportunity to exceed your expectations once again. Sincerely,

10/10 Sangat Bagus

Sabrina

Traveler bisnis, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I love this place
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 19 Mei 2024
Dear Sabrina, Wow! We are so happy to hear that! Your positive feedback truly brightens our day. Thank you for choosing Eden Roc Miami Beach to be your home away from home and we look forward to welcoming you back again soon!Sincerely,Maria VilchezEden RocHotel Manager

10/10 Sangat Bagus

Zachary

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Outstanding
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 17 Mei 2024
Dear Zachary,Thank you for your glowing review and perfect rating! It was truly a pleasure having you as our guest, and we're thrilled you thoroughly enjoyed your experience. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Bagus

Natalie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Multiple pools, easy beach access Cafe downstairs, very friendly staff
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 16 Mei 2024
Dear Natalie,Awesome! Thank you for leaving your fantastic review. At Eden Roc Miami Beach, we strive to wow every guest and provide a fabulous getaway for everyone. We're ecstatic to learn that you had an amazing stay and had the chance to visit the beach, relax at our pools, and meet our friendly team members. It was an absolute pleasure to welcome you, and we are looking forward to dazzling you once again on your next stay!Sincerely,Maria VilchezEden RocHotel Manager

8/10 Bagus

Nival

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The property was very nice. The resort fee and umbrella charges are really ridiculous. The valet parking is very expensive and there is a parking lot right next for $20 in out as you like .... you just have to get a parking spot which wasnt difficult.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 15 Mei 2024
Thank you for staying with us, and for this great review. We hope to see you again soon. We apologize for the difficulties with the umbrellas and parking.

10/10 Sangat Bagus

Shanika

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great, from the cleanliness to the service and amazing beach views. I truly enjoyed my stay.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 14 Mei 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

10/10 Sangat Bagus

Alfred, Glassboro

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 15 Mei 2024
Thank you for staying with us, and for this great review. We hope to see you again soon.

10/10 Sangat Bagus

Rebeca

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great stay! Would love to come back
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 14 Mei 2024
Dear Rebeca,We're so happy to know that you had a great time with us overall, and we trust that everything was in order for your stay. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Maria VilchezEden RocHotel Manager

10/10 Sangat Bagus

Anthony

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff were very accommodating.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 13 Mei 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Sangat Bagus

Bernadette

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 14 Mei 2024
Thank you for staying with us, and for this great review! We hope to see you again soon!

4/10 Buruk

Christin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lobby was beautiful, rooms and hallways were deplorable
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 12 Mei 2024
Thank you for staying with us. I apologize that your stay didn't exceed expectations.

10/10 Sangat Bagus

José

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 13 Mei 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

10/10 Sangat Bagus

Benjamin

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 13 Mei 2024
Thank you for staying with us, and for the phenomenal review. We hope to see you again soon!

6/10 Cukup Baik

Giuliana, Miami Beach

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel was nice but the restaurants offered terrible food and highly overpriced
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 12 Mei 2024
Thank you for staying with us. I'm sorry the outlets were unsatisfactory. I'll be passing along your feedback to them.

10/10 Sangat Bagus

Brenda

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff is very friendly and goes above and beyond to ensure an exceptional stay. Ocean views everywhere and the pools are fantastic.
Menginap 6 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 10 Mei 2024
Dear Brenda,Thank you for leaving your amazing review! Indeed, the views are beautiful, and we're glad they helped make your stay at Eden Roc Miami Beach all the more memorable. It's also super cool to know that our friendly staff and inviting pools added to your experience. The next time you're in the area, please come see us again for another terrific stay.Sincerely,Maria VilchezEden RocHotel Manager

10/10 Sangat Bagus

Brenda

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Amazing stay as usual and my favorite place to stay in Miami Beach.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 10 Mei 2024
Dear Brenda,Thank you for your loyalty and for choosing us as your favorite place to stay in Miami Beach. We're thrilled you had an awesome stay with us, and our team can't wait to welcome you back!Sincerely,Maria VilchezEden RocHotel Manager

2/10 Sangat Buruk

Susan, Hillsbororugh

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The worst hotel in Miami Beach! 1- Unfriendly front desk and very slow! 2- No drinking water in the room. Unplugged and Empty mini bar. 3- Awful breakfast at the Social cafe. We booked room with breakfast and the breakfast was major scam!!!! They had breakfast buffet and a good size breakfast menu. Usually when you pay upfront for breakfast, the hotel has a nice breakfast buffet. This hotel limits the breakfast to only one item from really 4 selection from the menu. So you can’t order eggs! The allowable breakfast items were aci bowl, avocado toast or pancake which they were only $17-$18 on the menu. So it was not worth to pay $25 for breakfast upfront! And the food was so bad we did not go back for the 2nd day! 4-Nobu side also was really bad! The hotel is also connected to Nobu hotel and the restaurant. The Nobu restaurant was so over rated! It is already outdated with their decor and very cheap used furniture. 5- The common area of the hotel was really This hotel is very outdated, cracked tiles in the elevator with black dirt all over! 6-The carpets in front of the ballrooms were all stained and had old nasty spell stains all over! The carpet in our room was sticky! 7-This hotel does not spend money on maintenance and poorly run! The Aircondtioning in the hallways are kept off! So hallways were extremely hot and stuffy! 8-.Valet parking was $57 dollars. 9- They do not allow free early check in! They charge $150 even when they have the availability.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 7 Mei 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are so sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Cukup Baik

Christian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Good, rooms need to update. Expensive
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 6 Mei 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to hear you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

6/10 Cukup Baik

Yang

Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 7 Mei 2024
Thank you for being our guest and taking a moment to share your feedback. We are really sorry to know you left disappointed. Please know that we do everything we can to make sure our guests have the stay they were expecting. We hope you understand and will give us another opportunity to show you just how amazing our hotel truly is. Sincerely,

2/10 Sangat Buruk

Noelia Santana

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
When I arrived at that place I was surprised at the low standard of cleaning that most of the parts that I used in my room were used in. I had to clean them before because it was obvious not been cleaned suns the las person before me. .I was in that place for three days with a broken bathroom.And with a lot of dust everywhere.I called service three times and they supposedly came to repair it, but until the day I left the bathroom still didn't work. After all I can't say that I recommend this place.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Nora pada tanggal 5 Mei 2024
Thank you for being our guest and for taking a moment to share your feedback. Our team works hard to ensure our guests have a wonderful experience, so we are sorry to see you had some disappointments. We will be sure to review with our team as we continue to make improvements. Sincerely,

10/10 Sangat Bagus

Celeste

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the smell of freshness theought the gotel. Staff was very friendly. Pool and property was very inviting. Would definitely visit again.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari The Front Desk Team pada tanggal 4 Mei 2024
Edwin,Thanks for staying with us, and for the wonderful score! We hope to see you again soon.

6/10 Cukup Baik

Franziska

Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
Menginap 3 malam pada bulan April 2024
Tanggapan dari The Front Desk Team pada tanggal 22 Mei 2024
Good Evening Franziska. We're thankful you stayed with us, and wished we had gotten an opportunity to improve your stay with us. Thank you for spending time giving us feedback.

10/10 Sangat Bagus

Tatiana

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My experiences in Eden Roc Miami Beach Hotel exceed my expectations. The Staff members are out of this planet, any place I went they knew me and asking if I need anything. My experiences start at arrival Staff open the car door and Mr. Nico Valdes make sure you are taking care of. I special thanks to Mayelin, Maria Hermosa, Nash and Alberto from Costa Rica . What a great team. The customer services at the beach with Salvador and his team DJ and Diego from Peru, fabulous !!!! My friends and I had the best time ever. I strongly recommend Eden Roc Hotel not even for the ocean view and the food, but the Costumers services really made me feel a Queen. Thanks so much Mrs. Lunie at the changing room, what a nice lady. We will be back for more !!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Nora pada tanggal 1 Mei 2024
Thank you for your kind words. We're delighted you had an amazing stay and that everything met your expectations. We will be sure to share your kind words with our staff. We are grateful for your perfect rating, and we look forward to welcoming you back for another wonderful experience. Sincerely,