Eksterior

Ulasan untuk Embassy Suites by Hilton Miami International Airport

3.5 out of 5
Embassy Suites by Hilton Miami International Airport
3974 NW South River Drive, Miami, FL

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 398 dari 809 ulasan" "
Penilaian 8 - Bagus. 156 dari 809 ulasan" "
Penilaian 6 - Cukup Baik. 97 dari 809 ulasan" "
Penilaian 4 - Buruk. 68 dari 809 ulasan" "
Penilaian 2 - Sangat Buruk. 90 dari 809 ulasan" "

8,4/10

Kebersihan

7,8/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Garland

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We where on the top floor. and there was a rattle in the roof, that went on all night, checked in at 2 am, only room a viable. moved the next day, it was a bit better. but across from the elevators.
Menginap 3 malam pada bulan April 2024

10/10 Sangat Bagus

Dallas

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great Stay and Friendly Staff!!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thank you for choosing us, Dallas! We are thrilled to see your perfect rating, and to know that you enjoyed your stay and our friendly staff. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Dan

Bepergian bersama keluarga
Great happy hour!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thank you for choosing us, Dan! We are thrilled to see your perfect rating, and to know that you enjoyed our happy hour. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Sheila

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Looks modern and nice. Enjoyed and appreciated the complimentary breakfast
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thank you for your review, Sheila! We are thrilled to see your perfect rating, and to hear that you enjoyed our modern and nice look and appreciated our complimentary breakfast. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 Sangat Buruk

victor

Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Carol

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The breakfast was amazing. The hotel was beautiful, but the room/furniture was dated and needed a refresh to match the other parts of the hotel.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thank you for your review, Carol. We’re glad to hear that you enjoyed our amazing breakfast and beautiful hotel. However, we take your feedback about a refresh seriously, and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

8/10 Bagus

Kentrick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 26 Mei 2024
Thank you for your rating, Kentrick. I’m glad to know that your overall stay was positive. However, if you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Sangat Bagus

Britta

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Updated property and looks great from the last time I stayed here! Airport shuttle, happy hour reception and free breakfast is always nice!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer service pada tanggal 24 Mei 2024
Thank you for your review, Britta! We are glad to see that you’ve noticed our improvements. It’s also great to hear that once again, you enjoyed the airport shuttle, food, and drink offerings. It was our pleasure to serve you and we look forward to welcoming you back again soon.

10/10 Sangat Bagus

Mara Janet

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
You definitely need a car to get around the area is quite secluded. Otherwise the hotel was great and shuttle from the airport was also nice.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Customer service pada tanggal 24 Mei 2024
Thank you for your review, Mara Janet! We are thrilled to know that you enjoyed the hotel and shuttle service. We appreciate your feedback on transportation options. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Stephanie, vernal

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A wonderful place to stay before you leave on a cruise. The shuttle pick you up at the airport and it is easy to do Lyft or Uber to go to the port. They have a wonderful breakfast.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 24 Mei 2024
Thank you for choosing us, Stephanie! We’re thrilled to hear that you enjoyed a wonderful stay before your cruise and that our shuttle pick up and transportation options were convenient. It’s also great to know that you appreciated our breakfast offerings. It was our pleasure to serve you and we hope to welcome you back again soon.

6/10 Cukup Baik

ary

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
El desayuno es el mismo todos los dìas.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Gracias por sus comentarios, Ary! Nos disculpamos por cualquier inconveniente causado por nuestro desayuno. Esperamos tener otra oportunidad de darle la bienvenida en el futuro y ofrecerle un mejor servicio.

10/10 Sangat Bagus

Ramona

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The bar staff was GREAT and so was the gentleman at the front desk at my check in
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Thank you for your review, Ramona! Its wonderful to hear that our service staff was great. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Building shape was unique and beautiful. Experience was the same great service as always.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Thank you for choosing us, Michelle! Its great to know that you enjoyed our property and that your experience was great as usual. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Christa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great amenities from the pool to dining, the shuttle to the pier and airport, free breakfast and a bar
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer service pada tanggal 22 Mei 2024
Thank you for your review, Christa! Its great to hear that you enjoyed our amenities, food, and shuttle services. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Christa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I loved the shuttle transportation to and from the airport and to the pier for our cruise, the relaxing pool and jacuzzi, bar on the premises and the restaurant, plus breakfast included, and the 5 pm happy hour . We will stay here again and recommend this hotel to friends and family in the future
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Thank you for your review, Christa! We are thrilled to hear that you enjoyed the shuttle service, relaxing in the pool, and our food and drink offerings. It was our pleasure to serve you and we appreciate your recommendation to friends and family. We look forward to welcoming you back again soon.

10/10 Sangat Bagus

Torey

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for choosing us, Torey. We are thrilled to hear that you enjoyed your stay, and we hope to welcome you back again soon for another great experience.

8/10 Bagus

Maureen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great place.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for choosing us, Maureen. Its great to hear that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

8/10 Bagus

Pat

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like the hot breakfast and happy hours. I dislike was the hotel is old.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you so much for choosing us, Pat. We’re glad to hear that you enjoyed our hot breakfast and happy hour. We’re sorry for any inconvenience caused by the age of our hotel. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Sangat Bagus

Shauntae, Fairburn

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ftee Breakfast was outstanding. Cocktail hour was nice. Every staff member was pleasurable.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you so much for your review, Shauntae. We are thrilled to hear that you enjoyed our outstanding breakfast and nice cocktail hour. It’s also great to know that our service was pleasurable. We hope to have another opportunity to welcome you back in the future for an even better experience.

10/10 Sangat Bagus

Stephanie, District Heights

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Hotel customer service checking in and out was very good. Early check-in allowed for a $20 fee. Room and bedding were clean, room was spacious for 2 people. Elevator was out and pool empty during my stay. Hotel only has 2 floors, so the steps were easy to manage. No pets were allowed, and I appreciated that. Hotel was very quiet. Breakfast was served the next day. no eggs though. But good hotel for price and service. This is definitely the best hotel in Creedmoor/Butner or at least at exit 191. Will definitely stay here again! Good job!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for your positive feedback and for choosing to stay with us! We are delighted to hear that you found our customer service, cleanliness, and room accommodations satisfactory. We apologize for the inconvenience of the elevator and pool being out of service during your stay. We're glad the stairs were manageable and appreciate your understanding. We take pride in providing a quiet and comfortable environment, and it's great to know you enjoyed your breakfast, even without the eggs. Your kind words mean a lot to us. We look forward to welcoming you back on your next visit!

8/10 Bagus

Rory

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice hotel
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for your review, Rory. We’re glad to know that you enjoyed your overall stay, and that you found our hotel to be nice. However, we hope to have another opportunity to welcome you back in the future for an even better experience.

2/10 Sangat Buruk

Kulpreet

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed for 1 night at this location and had 3 rooms booked with group of friends and families. Our room had broken toilet and clogged sink. I called in the front desk. Waited till midnight and no one came to check it. Called twice in 4 hrs. Had to use washroom in our friends suite instead. Reported next morning at the front desk and no response. Hoping the guests can be attended in a promot manner. Rooms should not be charged and rented out especially if the washroom is not in working condition.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for bringing this to our attention, Kulpreet. I sincerely apologize for the issues you encountered with the toilet and sink in your room and for the delay in our response. This is not reflective of our usual standards, and we understand how frustrating this must have been, especially having to use another room's facilities. We are taking immediate steps to ensure such maintenance issues are promptly addressed and that our front desk is more responsive to guest needs. Your feedback is invaluable, and we hope to have the chance to provide you with a much-improved experience in the future.

10/10 Sangat Bagus

Dennis, Las Vegas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They have nice happy hour and breakfast.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for choosing us, Dennis! We are thrilled to see that you enjoyed your stay, and to know that you appreciated our happy hour and breakfast. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 Sangat Buruk

Toni

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We waited for the shuttle til 3am they said they sent it but didn't.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for your review, Toni. We’re sorry to hear about your experience with our shuttle service. We apologize for the inconvenience this caused and we will use your feedback to improve. We hope to have another opportunity to welcome back and provide you with a better experience.

2/10 Sangat Buruk

jonathan

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
SO I WOULDN'T RECOMMEND THIS PLACE TO NO ONE . I HAD THIS ROOM BOOKED FOR MONTHS . I EVEN CALLED AND CONFIRMED MY RESERVATION ON THE DAY OF ARRIVAL. EVERYTHING WAS GOOD TIL I CHECKED IN THEYVGAVE MY ROOM AWAY. HOW I HAD IT BOOKED FOR MONTHS.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for choosing us, Jonathan. We are disappointed to hear about your experience with us. This is not the level of service that we aim to provide and we hope to make this right. Please reach out to us so that we may discuss the details of your reservation. We had to have another opportunity to welcome you back and provide you with the excellent experience that you deserve.

10/10 Sangat Bagus

Edwin

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 22 Mei 2024
Thank you for choosing us, Edwin! We’re thrilled to know that you enjoyed your stay, and that our staff provided you with the high quality of service we are known for. It was our pleasure to welcome you, and we hope to do so again soon.

6/10 Cukup Baik

Sayed

Disukai: Fasilitas
The property is very close to the airport. Rooms are suites and large and come with a coffee maker, setting sofa, dining table, refrigerator, safe etc. I was asked to pay $$ for one hour early check-in but later this was waived as I decided to wait ....location of the hotel is ok if you have your transport otherwise you are confined with the hotel as there is nothing around. The hotel shuttle is unpredictable. I took a hotel shuttle to the airport to buy stuff and had to wait, in the shuttle pickup area, for one hour to be picked up and the hotel reception wasn't helpful. No complimentary water in the room unless you are a silver or gold member.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 20 Mei 2024
Thank you for your detailed feedback, Sayed. We are glad to hear you appreciated the spacious suites and amenities. We apologize for the inconvenience you experienced with our shuttle service and early check-in process. Your comments about the shuttle reliability and the reception's responsiveness are important, and we will address these issues immediately to ensure better service in the future. Additionally, we will consider your suggestion regarding complimentary water for all guests. We value your input and hope to have the opportunity to serve you better on your next visit.

8/10 Bagus

Vanessa

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Unlimited dinning, the outlets around the pool areas was not working. The 10 floor ice machine was not working. Ramon the bartender was rude. I only as for ice, he gave me a nasty look because he was cleaning up closing he was just rude.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thank you for your review, Vanessa! We are sorry to hear about the issues you experienced with our amenities and service. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back again soon.

10/10 Sangat Bagus

Antrena

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent ambiance and location to airport. Too noisy though. Planes and trains every 3 minutes. Light sleepers won’t get any sleep.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 19 Mei 2024
Thank you for your review, Antrena. We are so glad to know that you enjoyed the excellent ambiance and proximity to the airport. However, we do apologize for the inconvenience caused by the noises. We will use your feedback to improve. We hope to have another opportunity to welcome you back again soon.

10/10 Sangat Bagus

Travis

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Was fantastic! We arrived early and was able to drop off luggage early with the bellhop and was given a key to go to the pool until checkin also the free breakfast in the morning was pretty good as well, would definitely stay here again!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Thank you for your review, Travis. We are thrilled to hear that you enjoyed a fantastic stay. It’s great to know that you enjoyed our breakfast and service. It was our pleasure to serve you and we hope to welcome back again soon.

10/10 Sangat Bagus

Dora

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The hotel was great, it was clean and the food was good! We really enjoyed it.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Thank you for your review, Dora. We’re thrilled to hear that our hotel was great and that you enjoyed our food offerings. It’s wonderful to know that you enjoyed your stay. We hope to welcome back again soon for another wonderful experience.

8/10 Bagus

Latonia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I will stay there again
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 15 Mei 2024
Thank you for choosing us, Latonya! We are thrilled to know that you enjoyed your stay, and we look forward to welcoming you back again soon for another wonderful experience.

10/10 Sangat Bagus

Tom

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was very attentive
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Thank you for your high rating, Tom! We appreciate your kind comments on our staff. It is our pleasure to provide the highest level of service, and we are glad that this was the case with you. We hope to have another opportunity to welcome you back in the future for another wonderful experience.

10/10 Sangat Bagus

Dennis, Las Vegas

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was spacious and clean. Free breakfast was awsome. Like the bar and food options.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Thank you for your review, Dennis! We are thrilled to hear that you enjoyed your spacious and clean room and that our breakfast, food and drink offerings were awesome. We look forward to hosting you again in the future.

6/10 Cukup Baik

Patrick

Disukai: Kondisi & fasilitas properti
The room was spacious and comfortable.the buffet breakfast was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Thank you for choosing us, Patrick. We’re glad to know that you enjoyed our spacious and comfortable rooms and that our breakfast offerings were great. However, we apologize for any inconvenience you experienced during your stay. If you have specific feedback about how we can improve, please reach out to us. We hope to welcome you back again in the future for an improved experience.

10/10 Sangat Bagus

Stephanie, vernal

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Nice to stay her the breakfast nice and a great place to stay when going on a cruise. Nice and clean. Friendly staff
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Thank you for choosing us, Stephanie! We are delighted to see your perfect rating, and to know that you enjoyed our delicious breakfast, friendly staff, nice, and clean property. We hope to have another opportunity to welcome you back in the future for an equally satisfying experience.

10/10 Sangat Bagus

Mei, MARKHAM

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 13 Mei 2024
Thank you for your perfect rating, Mei! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Adeniyi

Disukai: Kondisi & fasilitas properti
Breakfast
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Thank you for your high rating, Adeniyi! We are delighted to know that you enjoyed your stay. It was our pleasure to serve you, and we hope to welcome you back again soon.

2/10 Sangat Buruk

Martina

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 11 Mei 2024
Thank you for choosing us, Martina. We are disappointed to see that your time with us did not meet our high standards. If you have specific feedback about how we can improve, please reach out to us. We hope to have another opportunity to welcome you back in the future, and provide you with the excellent experience that you deserve.

2/10 Sangat Buruk

Benjamin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There was a roach crawling across our pillows! There was also ants on the bed sheets. The front desk staff was rude. They double booked our room as someone was in our room when we tried to access eith the digital key. If it wasn't for the door jamber, we would have walked in on someone as our key worked. Front desk gave us an attitude as they switched us to another room saying we were only here for 1 night.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 10 Mei 2024
Thank you for your review, Benjamin. We are disappointed to hear that your experience with us did not meet our high standards. We take your feedback seriously and will use it to improve. Our goal is to provide the highest level of comfort and service and we are sorry that this was not the case with you. We hope to have another opportunity to welcome you back in the future for the excellent experience that you deserve. If you would like to discuss your stay further, please reach out to us directly.

10/10 Sangat Bagus

Julie

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was great. A little confusing trying to get the shuttle from the airport to hotel. There is no clear phone number to get them but after a while we found it
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 10 Mei 2024
Thank you for choosing us, Julie! We are delighted to hear that everything was great. We will work on our communication so that none of our guests are confused about how they can take our shuttle. We hope to have another opportunity to welcome you back in the future, and provide you with an even better experience.

10/10 Sangat Bagus

Katherine

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 10 Mei 2024
Thank you for your five out of five rating, Katherine! We are delighted to know that you enjoyed your stay with us. It was our pleasure to serve you and we hope to welcome you back again soon.

10/10 Sangat Bagus

Tahmina

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 10 Mei 2024
Thank you for choosing us, Tahmina! We are thrilled to see your perfect rating. It was our pleasure to serve you and we hope to welcome you back again soon.

2/10 Sangat Buruk

Maria

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I have stayed at multiple Embassy Suites before. This one by far has been the worst! The maids do NOT come daily to clean your room, they will NOT give you extra towels if you ask. The hot tub water was green, and dirty. We never saw anybody come and clean it the five days we stayed here. The parking is $25 a night something that is not mentioned in the booking. You will NOT have a good nights sleep as this is a noisy hotel. You hear the planes all night and if that noise is not enough then you get to hear the train. I would not recommend this place to anyone.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 10 Mei 2024
Thank you for your feedback, Maria. We are disappointed to hear that you did not enjoy your stay with us. We take your feedback about the cleanliness, parking fees, and noise seriously and we apologize for the inconvenience that this caused. Our priority is your satisfaction, and we will work on improving. We hope to have another opportunity to welcome you back and provide you with the wonderful experience that you deserve.

10/10 Sangat Bagus

Donna

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great property. Excellent customer service
Menginap 1 malam pada bulan April 2024
Tanggapan dari Customer service pada tanggal 10 Mei 2024
Thank you for choosing us, Donna! We are thrilled to hear that you enjoyed our property and excellent customer service. It was our pleasure to serve you and we hope to welcome you back again soon for another wonderful experience.

2/10 Sangat Buruk

Carol

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I booked 4 suites. 2 of them had roaches
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer service pada tanggal 10 Mei 2024
Thank you for taking the time to leave a review, Carol. We are extremely disappointed to hear about your experience with us. We can assure you that this is not the level of service we aim to provide. If you would like to discuss your stay further please reach out to us directly. We apologize for the inconvenience this caused and we will work with our housekeeping and pest department to ensure that this does not happen again. We hope to have another opportunity to welcome you back in the future, and provide you with a much better experience.

6/10 Cukup Baik

THOMAS

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer service pada tanggal 6 Mei 2024
Thank you for taking the time to leave a rating, Thomas. We are glad to know that your overall stay was positive. However, if you have specific feedback about how we can improve, please reach out to us. It was our pleasure to serve you, and we hope to welcome you back again soon for an improved experience.

10/10 Sangat Bagus

alfred

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Receptionists and operators varied in attitudes.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Thank you for your feedback, Alfred. We are delighted to see your perfect rating. However, we are sorry about the varied levels of service you received. We appreciate your candor and will use your review to better our service overall. We hope to have another opportunity to welcome you back in the future for an improved experience.

4/10 Buruk

Tina

Tidak Disukai: Staf & layanan
Room is clean but elevator is super dirty. Front desk staff is not nice. Cleaning staff knock on door early to ask you what time we are planning to leave the room. No wif!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Thank you for choosing us, Tina. We’re glad to hear that the room is clean. However, we are extremely disappointed to hear that you experienced service and cleanliness issues. We take your feedback seriously and will use it to improve. We hope to have another opportunity to welcome you back in the future for a much better experience.

10/10 Sangat Bagus

Rob

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Customer Service pada tanggal 6 Mei 2024
Thank you for choosing us, Rob! We are thrilled to know that you enjoyed your time with us. It was our pleasure to serve you and we hope to welcome you back again soon.