1 kamar tidur, brankas, dan didekorasi berbeda-beda

Ulasan untuk Newport Beachside Hotel & Resort

4 out of 5
Newport Beachside Hotel & Resort
16701 Collins Avenue, Sunny Isles Beach, FL

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 752 dari 2410 ulasan" "
Penilaian 8 - Bagus. 473 dari 2410 ulasan" "
Penilaian 6 - Cukup Baik. 412 dari 2410 ulasan" "
Penilaian 4 - Buruk. 329 dari 2410 ulasan" "
Penilaian 2 - Sangat Buruk. 444 dari 2410 ulasan" "

6,8/10

Kebersihan

7,2/10

Staf & layanan

6,4/10

Fasilitas

6,4/10

Kondisi & fasilitas properti

6,8/10

Ramah lingkungan

Ulasan

6/10 Cukup Baik

eric

Bepergian bersama teman
Tidak Disukai: Kondisi & fasilitas properti
Nothing
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Orlando

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Beachfront close to pier and restaurant good for pass day
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Lyanet, Miami

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Great stay at this hotel with the family! Staff was friendly and helpful anytime we needed their services. The beach was incredibly beautiful and they provided us with chairs and umbrellas so we could sit down comfortably and enjoy the sunset. Highly recommend and will be staying here again soon..😎👍
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

María

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The beach
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

Eduardo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
my days were great, the staff were super polite and a space with everything we needed
Menginap 4 malam pada bulan Mei 2024

2/10 Sangat Buruk

Danae

Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024

4/10 Buruk

Brian

Tidak Disukai: Kondisi & fasilitas properti
Promised an Oceanview room and only got a partial view!
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 26 Mei 2024
Dear Brian,Thank you for taking a moment to share your honest thoughts. We regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability, though we do our best to honor all guest requests. We hope you enjoyed your stay otherwise and that you will return in the future.Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

Elka, Kissimmee

Tidak Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Februari 2024

8/10 Bagus

Mitchell

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan
The property is a bit run down. No dining.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 26 Mei 2024
Dear Mitchell,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. We offer poolside drinks and light fare at Coconuts Bar & Grill. Our team is always seeking new ways to improve our facilities and the services we offer, especially during our current modernization efforts. It was a pleasure having you here, and we hope you return soon. Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

Juan carlos

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Samantha

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The location and grounds itself were 10/10. Compared to the other hotels around, the pool and bar area were in my opinion, superior to the others in the area. The staff were all extremely polite and gave great recommendations for food and activities. I’ll be staying here again.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 23 Mei 2024
Dear Samantha,Thank you for your fantastic review! We're delighted to hear that you found our location and grounds exceptional and that our pool and bar area stood out among the local hotels. We look forward to welcoming you back to Newport Beachside Hotel and Resort for another wonderful stay.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

giga

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
super
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mei 2024
Dear Giga,Thank you for your five-star review! We're thrilled you had a great stay and look forward to welcoming you back soon.Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

VICTOR

Bepergian bersama teman
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We had a terrible experience when staying at the Newport Beachside. Upon our arrival, we noticed that the hotel was very old and had live animals for display, very unsettling. Then we noticed that the hotel was under extensive rennovations, which transalted in multiple social areas being unavailable, forcing us to look for other places to eat and dine. Once in our bedroom, we were extremely dissapointed on what we got: old furniture, unadequate lighting, courtains didn't function properly, and the bathroom was very humid without active ventilation. The bed was ok, but the couch was very old and we preferred not to use it (the only place to sit beside the bed). Having that unsatisfactory experience in our room, we headed to the beach. There, the staff was very gentle and indicated what chaise lounge we could use, HOWEVER, the umbrella wasn't included and we had to pay extra for it, REGARDLESS of already having to pay for a "resort fee" that included the chair and towel. The umbrella fee wasn't high, but it is predatory having to pay for an add-on that allows you to enjoy what you already paid for. The next day wasn't much better when the security rep was very rude when asking for proof to go into the pool area, and inquiring about food and drinks.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 23 Mei 2024
Dear Victor,We're truly sorry to hear about the multiple disappointments you encountered during your stay. We are undergoing a modernization project as part of our continued commitment to improving our property and service. We apologize for the inconvenience caused by the ongoing renovations and the condition of your room. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

joe

Disukai: Staf & layanan, kondisi & fasilitas properti
Quick and easy to get to from the airport, very nice place to stay
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Joe,We are so happy to hear that you had a good time with us overall and that our hotel was easy to get to. That being said, it's unfortunate not to receive a higher rating, so please do not hesitate to let us know what more we could have done to improve your visit. Thank you, and we hope to hear from you soon. Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Jennifer

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Is amazing
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Jennifer,Thank you for sharing your comments with us! We are delighted to know that you fully enjoyed your visit. Come back again soon! Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

Deylin, Hialeah

Bepergian bersama teman, Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Entiendo que la estén remodelando pero aún así las alfombras estaban bien sucias y las habitación sucias con sarro y hasta las camas rotas en el espaldar además la misma era para no fumadores y en cuanto entramos la habitación tenía mucha peste a cigarro
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Deylin,We are so sorry to hear that your stay with us did not meet your expectations. As you noted, we are in the midst of a modernization project, and we apologize if this work impacted your experience. We aim to continuously improve the amenities, accommodations, and services we offer our guests at the resort. We hope you will return and give us the opportunity to provide you with a wonderful visit in the future.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Dritan

Disukai: Fasilitas, kondisi & fasilitas properti
Very good
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Dritan,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon for another great stay.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Maria karla

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Every it’s ok
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Maria,Thank you for your five-star rating. Hosting you was a pleasure, and we look forward to welcoming you back and making your next visit even better.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Emani

Good
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 22 Mei 2024
Dear Emani, Thank you for the kind words! We are thrilled that you had a fantastic stay with us, and we can't wait to welcome you back for another great experience in the future. Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

Manuel

Tidak Disukai: Staf & layanan
The pool was not enjoyable ,
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 20 Mei 2024
Dear Manuel,Thank you for sharing your feedback. We're disappointed to hear that the pool didn't meet your expectations. If there are ways in which we can ensure your next stay is superb, please let us know. Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Jessica

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was great!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 20 Mei 2024
Dear Jessica,Many thanks for your outstanding rating of Newport Beachside Hotel and Resort! We're pleased you had a great stay, and we hope you'll return.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Yamile

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Ok
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 20 Mei 2024
Dear Yamile,Thank you for taking the time to rate your stay at Newport Beachside Hotel and Resort. It is wonderful to hear you had an amazing time. We look forward to welcoming you back soon.Best Regards,Newport Beachside Resort Team

8/10 Bagus

Bonnie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Awesome stay
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 20 Mei 2024
Dear Bonnie,It's fantastic to hear that you had an enjoyable experience with us. Our team is excited to host you again and provide another outstanding stay.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Furkatjon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 20 Mei 2024
Thank you for choosing Newport Beachside Hotel and Resort! We're glad you enjoyed your visit, and we look forward to seeing you again the next time you're in the area.Best Regards,Newport Beachside Resort Team

8/10 Bagus

stella

The hotel is outdated.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 22 Mei 2024
Dear Stella,Thank you for your feedback. We apologize if the condition of our property did not meet your expectations. Fortunately, we are undergoing a modernization project as part of our continued commitment to improve for our great guests. We appreciate your review and hope to welcome you back for a truly exceptional stay once our transformation is complete.Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

John

Bepergian bersama teman
Disukai: Staf & layanan
Way to expensive on the drink and food, room was fair priced, but for a one night stay the drinks and food costed more than the bed, most likely would not stay there again
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 22 Mei 2024
Dear John,Thank you for staying with us and taking the time to share your thoughts. While we're glad you enjoyed our affordable rooms, we apologize for any disappointment regarding our other offerings. We strive to keep our prices competitive for our area and appreciate your understanding. Nevertheless, we will take your comments into consideration. Should you be in the area again, it would be our pleasure to welcome you back for a truly exceptional experience.Best Regards,Newport Beachside Resort Team

4/10 Buruk

David

Traveler bisnis
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
The hotel website and photos are misleading, the property is old, not taken care of and trashy.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
Dear David,Thank you for your candid feedback regarding your recent stay. We're disappointed to learn that your experience did not meet your expectations, particularly regarding the condition of our property. Your concerns are noted, and we'll address them promptly. Despite this, we're grateful for your valuable input, and we hope to have the opportunity to improve your impression in the future.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Amy

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We spent two weeks at your hotel and were very pleased with our stay. Unfortunately many things were under construction, so that was a bit inconvenient, but still would definitely come back again! Our balcony view from the fourth floor was amazing and peaceful. One employee who went way "above and beyond" for us was Larry the concierge. I never saw him without a smile on his face and ready to help!! Gaston was wonderful as well! It was hard saying goodbye, but we look forward to coming back again soon!! 😊
Menginap 11 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
Dear Amy,Thank you so much for the five-star rating. While we apologize for any inconvenience regarding any ongoing changes, we are happy to know that Larry and Gaston helped make your stay that much better. We will be sure to pass your compliments along to them and we hope to see you again soon. Best Regards,Newport Beachside Resort Team

4/10 Buruk

Orlando

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

2/10 Sangat Buruk

Kellie

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Smelled like weed in the hallways and old food. The pool was not clean and had a dirty tint to it.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 18 Mei 2024
Dear Kellie,Thank you for taking the time to provide your review. We regret to hear that your recent stay did not meet expectations. Your feedback is valuable to us and we are addressing these issues immediately to ensure a more pleasant environment for our guests. We appreciate your comments and hope to have the opportunity to provide you with a better experience on your next visit.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Yerenia

Súper gracias
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 16 Mei 2024
Dear Yerenia,Thank you for taking the time to provide your review of Newport Beachside Hotel and Resort. It is wonderful to hear you had an amazing experience with us. We look forward to welcoming you back again soon.Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

Akshay

Disukai: Kebersihan
Menginap 4 malam pada bulan April 2024

8/10 Bagus

Adalton

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Otimo local para ferias.
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 15 Mei 2024
Dear Adalton,Thank you for your review and for choosing Newport Beachside Hotel and Resort to host you during the holidays. We're delighted you enjoy our resort, and we hope to welcome you back soon for another unforgettable beachside getaway.Best Regards,Newport Beachside Resort Team

4/10 Buruk

MARELYS

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Demasiado consumo de marihuana
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 15 Mei 2024
Dear Marelys,Thank you for making your voice heard. We strive to provide a comfortable and enjoyable atmosphere for all guests, so rest assured that we will discuss your concerns and take action. Hopefully, you will consider giving us another try in the future. Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

YORESLEIN

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Shaquan

Bepergian bersama teman
Clean
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 15 Mei 2024
Dear Shaquan,Thank you for choosing Newport Beachside Hotel and Resort and for sharing your five-star experience! We are thrilled that our standard of cleanliness added to the overall enjoyment of your stay with us. It was a sincere pleasure to host you, and we look forward to welcoming you back again soon for another memorable visit. Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Yenika

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Pool and beach were great
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 15 Mei 2024
Dear Yenika,Thank you so much for the perfect rating. We are so happy to know that you enjoyed everything about your visit, including our relaxing pool and beach. It would be a pleasure to host you again soon, so hurry back. Best Regards,Newport Beachside Resort Team

6/10 Cukup Baik

German

Disukai: Staf & layanan
I didn't like the hotel
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear German,We're saddened to learn you did not like our property. If there are any specific concerns we can address, please let us know. We hope to see you again should you be back in the area.Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

ELISHA

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
This place was the worst of the worst! The lobby smelled horrible, the lobby furniture was filthy! The room was even worse. The carpet was old, dirty and wrinkled. Someone could easily trip and fall. There was dirty water on the floor near the sink. There was NO WAY I was sleeping in that building. It was worse than a section 8 apartment building and in my opinion, equivalent to the Carter on the movie New Jack City. I immediately checked out, immediately!!!!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear Elisha,We're truly sorry to hear about your extremely disappointing experience at our hotel. Your comfort and safety are our top priorities, and it's unacceptable that you encountered cleanliness issues throughout the property. Your feedback is invaluable, and we will address these issues immediately to ensure they do not occur again in the future. We hope you'll consider giving us another chance to provide you with the exceptional stay we're known for and that you deserve.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Zamary

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent staff excellent experience
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear Zamary,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Newport Beachside Hotel and Resort!Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

Oscar, Hialeah Gardens

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The services at this property it is terrible! I would not recommend to stay here at all.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear Oscar,We're sincerely sorry to hear that you had a disappointing experience with our services during your stay. Our top priority is providing exceptional service to our guests, and it's disheartening to learn that we fell short of your expectations. We take your feedback seriously and will address any issues to ensure improvements. We value your input and hope to have the opportunity to regain your trust in the future. Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Rodolfo

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Overall, I have mixed feelings about this property. While I appreciate the convenient location near the beach and the fact that it has a private beach, I was disappointed by the age and musty smell of the hotel. Though construction is currently underway, I can only hope that future updates will improve the overall experience.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 13 Mei 2024
Dear Rodolfo,Thank you for your five-star review and for sharing your honest feedback. We're glad you enjoyed our convenient beachfront location and private beach. We also appreciate your patience with the ongoing construction and understand your concerns about the current state of the hotel. We are committed to improving our facilities and guest experience, and we hope to welcome you back in the future to a refreshed and updated environment.Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

Harrington

Tidak Disukai: Kebersihan
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Eider

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Cheryl, Wakefield

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This has to be one of the most luxurious, private, beautiful properties on the east coast. Expensive, but phenomenal.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 10 Mei 2024
Dear Cheryl,Thank you so much for choosing to stay with us at Newport Beachside Hotel and Resort. We are thrilled to learn you had such a pleasant stay and appreciated our property. Your kind words are very welcome. We hope to see you again soon, as it was a pleasure having you.Best Regards,Newport Beachside Resort Team

4/10 Buruk

Brooke

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I do realize that the hotel is under a much needed renovation. However, the dust on the vents and in the room was awful. Also, the bathroom was very dirty in the corners. I may be a bit of a neat freak, but even those I was traveling with who are very laid back with cleanliness pointed out how dirty it was. The staff was very friendly, but when you list 'ocean view' note that you will be looking at a parking ramp or into another building. The beach area is beautiful though. I wish nothing but the best for this hotel and a speedy renovation.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 10 Mei 2024
Dear Brooke,Thank you for sharing your experience. During our renovation, we are addressing the cleanliness issues you've highlighted and improving our guest experiences. We appreciate your good wishes and hope to welcome you back to a refreshed and spotless environment soon.Best Regards,Newport Beachside Resort Team

10/10 Sangat Bagus

Joseph

Traveler bisnis
Disukai: Kondisi & fasilitas properti
Nice spot
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 9 Mei 2024
Dear Joseph,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back to Newport Beachside Hotel and Resort soon for another great stay.Best Regards,Newport Beachside Resort Team

4/10 Buruk

Tahimi

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Tidak Disukai: Kebersihan
El exterior del hotel excelente, la piscina, playa y alrededores bien, ahora el interior del Hotel habitaciones, pasillos, elevadores etc deplorables. Deberian invertir un poco mas en el pobre aspecto del hotel. Es una lastima.
Menginap 3 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 9 Mei 2024
Dear Tahimi,Thank you for staying with us and letting us know about your experience. We are currently undergoing a vast modernization project as part of our continued commitment to improve our facilities, and we appreciate your patience during this time. We hope to invite you back again as we think you will be impressed with our revitalized accommodations. Again, thank you for your feedback, and until your next visit, pleasant journeys!Best Regards,Newport Beachside Resort Team

2/10 Sangat Buruk

Daniel W

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas
Staff was very rude upon check in. They only became more upset when I mentioned that we were supposed to have a king bed not a queen. Also the next morning we found a lot of bugs in our bathroom. When we mentioned it to them they stated that this was normal for this area. Due to all of this we left two nights early and stayed elsewhere.
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 9 Mei 2024
Dear Daniel,Thank you for your review and for choosing to stay with us. Please accept our sincere apologies for any issues with our service or accommodations. Our hotel regularly undergoes pest control treatment; however, we will investigate your concerns further. We appreciate your feedback as it helps us improve, and we hope you will reconsider and give us another opportunity should you visit Sunny Isles Beach again.Best Regards,Newport Beachside Resort Team

8/10 Bagus

Jose A

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Good: Hotel it’s right on the beach, you have very good restaurants around a CVS across the street and transportation!! Bad: Rooms are old (they are doing some renovations) I have to ask for an upgrade of room ( the one who was assigned to us was smelly and they were working exactly on top of the room). At the end, my experience the hotel is in a very good location, the amenities are old but the customer service is very good!
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 10 Mei 2024
Dear Jose,Thank you for taking the time to share your feedback. We're glad you appreciated our prime beachfront location, nearby restaurants, and convenient transportation options. However, we apologize for the initial issues with your room and are pleased that our team was able to accommodate your request for an upgrade. Your comments about our customer service are much appreciated, and we look forward to welcoming you back to a refreshed and improved hotel in the future.Best Regards,Newport Beachside Resort Team