2/10 Sangat Buruk
Paula
3 Jun 2024
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I’ll start off by saying this is supposed to be a smoke-free hotel but it is not! I arrived quite late due to highway construction. The gentleman that was finally available to assist me gave me a room on the third floor. When I arrived on the third floor, the entire floor stank like smoke. I got to the room, opened the door, was hit by a wall of cigarette smoke. I immediately went back downstairs. had to wait for the gentleman to come to the front desk again. Upon confirming to him the room and the whole floor smelled like smoke, he asked me ‘what do you expect me to do?’ I told him, to give me another room, but not on the third floor. He proceeded to hand me a key for room on the third floor, but he said it was on the other side of the building. Upon going back up to the third floor, which still smelled like smoke, I went into the room and it smelled like smoke as well. At this point , it was almost 1am. I called Expedia, propped open the door, turned on the fan and sprayed the entire room with perfume. After airing out the room for an hour, I tried to sleep, but could not because of the stench. After about two hours of sleep, I went downstairs to check out and grab myself coffee and , hopefully a piece of fruit, but there is nothing but packaged, cheap processed food. At least there was coffee. When Expedia looked into getting a refund for me due to false advertising, and the condition of the hotel, of course it was denied. Do not stay at this hotel!!!!!
Paula
Menginap 1 malam pada bulan Mei 2024