Outdoor pool, open 8:00 AM to 10:00 PM, free pool cabanas
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Reviews of Best Western Orlando Gateway Hotel

2.5 out of 5
Best Western Orlando Gateway Hotel
7299 Universal Blvd, Orlando, FL

Reviews

7.8

Good

Rating 10 - Excellent. 997 out of 2298 reviews" "
Rating 8 - Good. 546 out of 2298 reviews" "
Rating 6 - Okay. 310 out of 2298 reviews" "
Rating 4 - Poor. 202 out of 2298 reviews" "
Rating 2 - Terrible. 243 out of 2298 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Claudia

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jesus m

Liked: Cleanliness, staff & service, property conditions & facilities
Cayado
Stayed 3 nights in May 2024

10/10 Excellent

Ollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 2 nights in Apr 2024
Response from Best Western on 12 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Maquino, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot to be at
Stayed 2 nights in May 2024
Response from Best Western on 12 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Troy

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Best Western on 11 May 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Roxanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked my stay and very convenient
Stayed 2 nights in May 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 3 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Joshua

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Best Western on 10 May 2024
Thank you for your feedback. Please, accept our apologies for any short-comings you encountered during your stay with us.We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Lídia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, super friendly and helpful.
Stayed 3 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Wesner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in May 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Norberto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing.
Stayed 1 night in May 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Norberto

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carol, Rachael and Evelyn from front desk were amazing....very proffesional attentive.....Ill be back for sure
Stayed 2 nights in May 2024
Response from Best Western on 4 May 2024
Thanks for scoring us a perfect 5 for location and staff. We appreciate the compliments. We look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel Management Team

10/10 Excellent

JAMES E.

Business traveller
Liked: Amenities, property conditions & facilities
John the Sunday manager was beyond helpful. I am so grateful for his support and help.
Stayed 3 nights in Apr 2024
Response from Best Western on 3 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

Don't Underestimate

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Best Western on 3 May 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Steven, Westbrook

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel close to Universal.
Stayed 4 nights in Apr 2024
Response from Best Western on 3 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Moradi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful
Stayed 4 nights in Apr 2024
Response from Best Western on 3 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Stacy

Travelled with family
Liked: Cleanliness, staff & service
Power was out for over 7 hours our first evening. The sink drained extremely slow. The exhaust fan was noisy and only worked half the time. You had to run the shower water for 5-10 minutes to get it hot or you took a cold shower.
Stayed 4 nights in Apr 2024
Response from Best Western on 30 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Bobby

Travelled with family
Location is convenient but the property is a little dirty
Stayed 1 night in Apr 2024

8/10 Good

Vanessa

Travelled with partner, Travelled with group
Liked: Staff & service
Nice hotel the staff was very helpful and friendly. Location was perfect would stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

WESLEY, MARLBOROUGH

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place safe and convenient
Stayed 3 nights in Mar 2024
Response from Best Western on 29 Apr 2024
Thank you for the positive feedback and the 5 out of 5. We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

Smaillky

Stayed 1 night in Apr 2024
Response from Best Western on 30 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

4/10 Poor

H

Disliked: Staff & service, amenities
I have bad experience with their service during the whole building power outage. I checked-in around at 6:30pm. at about 7:00pm, power suddenly shots down, the inside of room very dark and muggy. we can't find front deck service. and no any of hotel employee comes to floor to direction how to stay in safety. I stay room up to two hour with no dinner, no drink. I started headache. finally I took stairs to out of the building. I walked down the street several round until saw the building has lights back. the time was about at 11:00 pm. totally the power outage about 4hour during night. funny thing that I sent text message to costumer service number to ask if they have back up generator when the event happened, they answer me at 8:30am next day, they said they do not have back up generator.
Stayed 2 nights in Apr 2024
Response from Best Western on 29 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Luis

Liked: Cleanliness
Good for the price
Stayed 1 night in Apr 2024
Response from Best Western on 29 Apr 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Shanita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Ramon, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good everything can’t complain
Stayed 7 nights in Jan 2024

6/10 Okay

Michelle, Orleans

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Best Western on 26 Apr 2024
Thank you for your feedback. Please, accept our apologies for any short-comings you encountered during your stay with us. We will address the issues you are reporting immediately, with the appropriate departments. We hope to welcome you back during your next visit to Orlando.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Karmen

Liked: Cleanliness, staff & service, property conditions & facilities
Luciana serve us very well!
Stayed 3 nights in Apr 2024
Response from Best Western on 25 Apr 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Stefanie

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on 26 Apr 2024
Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

2/10 Terrible

Vijay

Travelled with family and small children
Disliked: Staff & service
Nothing
Stayed 1 night in Apr 2024
Response from Best Western on 25 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Chim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean room.
Stayed 1 night in Apr 2024
Response from Best Western on 25 Apr 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Best Western on 30 Apr 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

6/10 Okay

Dee

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room had big Roaches running so bad I had to move to the 7th floor and I'm handycap it made I difficult for me to walk that far to get in and out of the building and I was only given 15 dollars I think so I was supposed to stay 2 more days but I decided to stay at a different hotel and I didn't want to do that because Iove the area of this hotel but I hate 😡 Roaches
Stayed 3 nights in Apr 2024
Response from Best Western on 24 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Atlas

Stayed 1 night in Apr 2024
Response from Best Western on 24 Apr 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Haydee

Disliked: Cleanliness, staff & service, property conditions & facilities
Lights went off for hours
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 23 Apr 2024
Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

10/10 Excellent

Paulo, Fort Myers

Stayed 2 nights in Apr 2024
Response from Best Western on 12 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Cortney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Best Western on 24 Apr 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Sheena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Apr 2024
Response from Best Western Orlando Gateway Hotel on 23 Apr 2024
While we appreciate the nice comments about our staff and our Location, we regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.

8/10 Good

Dallymar

Travelled with family
Liked: Staff & service
My room has small animals and in the two night that I stay, the housekeeping never do the room.
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 23 Apr 2024
While we appreciate the nice comments about our staff and our Location, we regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.

8/10 Good

Carrie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I thought the air conditioner was very loud. The stay wasn’t bad but was only there 2 nights.
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 23 Apr 2024
While we appreciate the nice comments about our staff and our Location, we regret that your stay was less than stellar. We hope you brought the concerns to our attention, so we had an opportunity to fix the problem or offer a room move. It is always our pleasure to assist our guests when issues arise. We hope you will consider staying with us again during your next visit to Orlando. Best Regards.

10/10 Excellent

Orlaida

Stayed 2 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Jamal

Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 23 Apr 2024
Thank you for your feedback. We look forward to hosting your next trip to the Orlando area. Best Regards.

8/10 Good

Rachael

Liked: Staff & service
Staff is incredible!!
Stayed 2 nights in Apr 2024
Response from Best Western on 19 Apr 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

8/10 Good

Stanley

Stayed 3 nights in Apr 2024
Response from Best Western on 10 May 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Toneisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room gave off a weird smell when I first arrived but other than that the room was great! Service was great and the pool/hot tub area is amazing! On site restaurant and store so you don’t have to leave to eat or get a quick snack. Loved how close universal studios was to the hotel and icon park!
Stayed 4 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 17 Apr 2024
Hi Toneisha,Thank you for the positive feedback and the 5 out of 5 review! We are pleased to hear that you have got to experience the friendliness of our staff and hotel amenities.We appreciate your support, and we look forward to hosting your next trip to the Orlando area. Best Regards.

2/10 Terrible

Leilanny

Stayed 1 night in Apr 2024
Response from Best Western on 10 May 2024
Thank you for your feedback. We apologize that our property did not meet your expectations. We will address the issues you are reporting immediately, with the appropriate departments.Best Regards.Best Western Orlando Gateway Hotel

2/10 Terrible

Yhomira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was dirty and had food and some type of jelly on the bed. There was hair in the bed and towels andbit smelled like Marijuana everywhere. The staff lies and the front desk lady was screaming at people saying that there was no more rooms. I went with my two little daughter and i cannot belive this place was like this. I left immediately and they did not want to give me a full refund even though the said they where full. Poor service horrible experience and rude people. Just disgusting!
Stayed 2 nights in Apr 2024
Response from Best Western Orlando Gateway Hotel on 16 Apr 2024
Hi Yhomira,We are so sorry that we were not successful in relocating you to a new room to gain your satisfaction and you cancel your reservation. It is always our pleasure to resolve the issue by providing a new room. Our records indicate that Expedia has processed your refund. We regret the inconvenience.We hope you will consider staying with us again during your next visit to Orlando.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Best Western on 16 Apr 2024
Thank you for the positive feedback!We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

yolanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness
Stayed 2 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Apr 2024
Response from Best Western on 15 Apr 2024
Thank you for the positive feedback and the 5 out of 5 review! We appreciate the support, and we look forward to hosting your next trip to the Orlando area. Best Regards.Best Western Orlando Gateway Hotel