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Ulasan untuk Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel

2.5 out of 5
Holiday Inn Express And Suites Clermont Se West Orlando, an IHG Hotel
105 Summer Bay Blvd, Clermont, FL

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 428 dari 1000 ulasan" "
Penilaian 8 - Bagus. 273 dari 1000 ulasan" "
Penilaian 6 - Cukup Baik. 160 dari 1000 ulasan" "
Penilaian 4 - Buruk. 63 dari 1000 ulasan" "
Penilaian 2 - Sangat Buruk. 76 dari 1000 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

8,0/10

Fasilitas

8,0/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

4/10 Buruk

a

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property under construction, was not aware prior and it smelled like pickles.. Asked for a couple blankets twice, never received, cold shower water, sink stopper stuck closed, no remote, phone quit working, iron didn’t work. Breakfast was a joke and setup outside and in the rain. Options bagel or cereal, nothing to drink but coffee. Very disappointing.
Menginap 5 malam pada bulan Maret 2024

10/10 Sangat Bagus

James

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Janine

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
This hotel is under 100 percent renovation. Unfortunately after I checked in I went to my building. Upon entering there was no carpet or windows. I thought the front desk made a mistake so I went back. Again they said to just go to 4th floors I believe they were unaware that every room was under renovation. When I walked up the stairs each door was propped open with paint thinner. I opened the room and went to the air conditioning unit, which nothing worked as electric must have been shut off due to the renovation, I had to go back and actually leave and find a new place to stay. After a few days I was able to get a full refund. However, I was quite upset and shocked over the whole ordeal. I feel I should have received notification prior to arriving to allow me to make other arrangements. I did stay at this location last year and had a great time. Very disappointed this year.
Menginap 9 malam pada bulan Maret 2024

2/10 Sangat Buruk

Marvin Mendoza

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2024

6/10 Cukup Baik

John

Menginap 2 malam pada bulan November 2023

6/10 Cukup Baik

Chance

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Average room, couldn’t adjust temperature in room. The door did not have a security latch. TV didn’t have any channels. Anyone could walk up into our units lobby and access the elevator. The room was poorly painted and looked like they had just finished the u it and didn’t complete their checks or walk around before opening.
Menginap 4 malam pada bulan Februari 2024

6/10 Cukup Baik

Veronique

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Hotel was under construction. Room less than basic. Drain didn't work in shower. We were hit with an unexpected resort fee of $100 just for using pools, etc. on the property. I thought this was included in our hotel room charge. We won't stay here again.
Menginap 3 malam pada bulan Februari 2024

4/10 Buruk

Hyeryung

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan
Seriously poor service and major issue with the house keeping service. We called/talked in person three time to get more towels for the room. Three times!! (the second time, they delivered it to the wrong room) Even after the house keeping request, they did bare minimum job and didn't leave us with any Kleenexes or hand/wash clothes nor did they make good beds for us. I don't think they even vaccuum the room. The carpet was so dirty/filthy that your feet becomes black after walking on the floor. The website shows the breakfast room/area, but what we got was the breakfast in a bag through a window. I understand that the building next door (which is probably where the breakfast is being served normally) was under construction, but they did NOT tell us that. There was a pool right in between our building and the construction building, and the pool was getting all kinds of dust and whatnot from the construction and I did not want us to use that at all. The pools for kids were great and hot tubs were good amenity to have, but overall impressions of the property is that we do NOT want to go back there. You can find a way better place than this.
Menginap 7 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jaimie

Bepergian bersama keluarga dan anak
Bueno
Menginap 4 malam pada bulan Februari 2024

4/10 Buruk

Evelyn

Tidak Disukai: Kondisi & fasilitas properti
I’ve been staying here for several years but this time it was horrible. They were working on the building and the smell was bad, the elevator smelled just as bad and then stopped working. The outlets in my room barely worked. There was like white colored liquid on the ground and near my car and I had no choice but to step in it. Honestly I’d rather them close due to construction than to be going in and out in those conditions.
Menginap 4 malam pada bulan Februari 2024

2/10 Sangat Buruk

Dan

Bepergian bersama keluarga
Never again
Our plans changed, so I called six, five and four days before the reservation to cancel. Waited on hold 30 minutes each day. Never got through those days. Wait time was two hours. Finally got through the day before the reservation. Was told it was too late to cancel. I will never stay with hotels.com again.
Menginap 2 malam pada bulan Desember 2023

2/10 Sangat Buruk

Pedro

Tidak Disukai: Kebersihan, staf & layanan
Dirty
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Waleska

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Excellent
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 Buruk

Monica

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Rooms were clean but could definitely be better, very dusty behind furniture. Only reason I know this is because we had to plug everything electronically in, TV and charging stations. Pools not open due to being renovated but it wasn’t warm enough to swim.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Sangat Buruk

ALEXANDRA

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very disappointed on this hotel. The room was dusty and towels were dirty . Also very noisy and kids running and screaming at midnight. Will not stay in this place ever again.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Bagus

Mykola

Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Perfect place to be with family with attractions nearby (within 30 min). Staff cleaning always well done.
Menginap 7 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Cukup Baik

Min-Chih, Monrovia

Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Staff were all very helpful and friendly.
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Ivelisse

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Arelys

Disukai: Fasilitas, kondisi & fasilitas properti
Excelente
Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Not bad
It was a little dated not gross or anything but not what you’d expect at a resort. Staff was great except the breakfast usher was like the police. Checking for proof of stay. The only issue we had was the ac was set as low as the thermostat would go 69f but the room was almost too warm to sleep
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Keshav

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The resort is excellent. Most important for me was security , service, room and morning breakfast. Also the environment is very kids friendly. I definitely recommend it.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Wendy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bagus

Brandon

Menginap 6 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Edickson

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Cukup Baik

Carol

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Cukup Baik

Pablo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Do NOT recommend
We were sent to building #2 a dump. Elevator was old a rickety with paneling chunks missing. Room smelled like mold and sure enough there was mold sorta covered up with caulk in the bathroom. Beds were both squeaky and super uncomfortable. Tub did not drain.We want a refund, we stay in hotels at least twice a month traveling for softball and this is NOT a RESORT! Do not recommend maybe the villas are better but they wouldn’t both for 1 night only.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Sangat Buruk

Kelly

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Unfortunately, our room was not the most clean room I’ve ever stayed in. There was a live cockroach crawling in the bathroom sink also with a long dark hair and a dead one on the floor when I arrived. Unfortunately, I arrived, super late and my daughter had a softball game the next morning early, so there was no way to leave and find a different hotel. Obviously, I killed the cockroach and threw away the dead one, but it was not pleasant to find. The resort amenities were nice and the staff was super friendly. Unfortunately, our room was just not very clean. Outside the bug issue there was several little pieces of trash all over the carpet as if it has not been vacuumed. I took a video of it if you would like for me to send ?
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Cukup Baik

JOANNE

The hotel was very nice the house keeping could have been better but the staff was really nice
Menginap 4 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 Sangat Buruk

Djelica

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Sangat Bagus

Brenda

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Not quite
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Gabriel

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
......
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Amy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a last minute decision to stay over one more night. Loved the many features of the resort, like the fun kareoke night on site at the bar and lots of fun attractions right there on the grounds!
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Vacation with the grandson
Loved the clean spacious rooms and multiple pools. Grandson loved the putt-putt golf.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Bagus

Carel

Disukai: Kebersihan
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Anielka

Menginap 2 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Cukup Baik

Seema

Bepergian bersama keluarga
Spacious; reasonable; breakfast other activities
Menginap 2 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 29 Nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Bagus

Velibor

Menginap 2 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Sangat Bagus

Janin

Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Its my 3rd time staying at this property. I love it as its location is perfect for my travel reasons. Very friendly staff. The room sizes are perfect. Ample parking and love the free breakfast.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 29 Nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Bagus

CHRISTOPHER

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan November 2023
Tanggapan dari Serena Hernandez pada tanggal 28 Nov 2023
Thank you for your review of our resort we sure hope to welcome you back in the future!

2/10 Sangat Buruk

Nelson

Menginap 2 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 24 Jan 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

10/10 Sangat Bagus

Hend

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan November 2023
Tanggapan dari Serena Hernandez pada tanggal 28 Nov 2023
Thank you for your great review, we sure hope to welcome you back in the future!

10/10 Sangat Bagus

Jamie

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
The staff was very polite and accommodating, we loved the cleanliness and professionalism of everyone at this resort. Looking forward to another stay in the future.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 29 Nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 Cukup Baik

Rachel

Menginap 2 malam pada bulan November 2023
Tanggapan dari Exploria Resorts pada tanggal 15 Nov 2023
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 Cukup Baik

Daniel

Smelled funny but was cheap. Room is clean, typical touristy hotel. No serious complaints.
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Exploria Resorts pada tanggal 4 Nov 2023
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards,

10/10 Sangat Bagus

Lydiana Joniese

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was a great stay. They are very attentive and friendly.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Exploria Resorts pada tanggal 1 Nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 Bagus

eliezer

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I liked it was quiet,organized and safe.
Menginap 6 malam pada bulan Oktober 2023
Tanggapan dari Exploria Resorts pada tanggal 1 Nov 2023
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

10/10 Sangat Bagus

Jeanne

Bepergian bersama teman
Disukai: Fasilitas
Very nice resort
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Exploria Resorts pada tanggal 1 Nov 2023
Thank you for reviewing your stay with us, we hope to see you again soon.