Fasilitas properti

Ulasan untuk SpringHill Suites Orlando Lake Buena Vista Marriott Village

3 out of 5

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 567 dari 1124 ulasan" "
Penilaian 8 - Bagus. 276 dari 1124 ulasan" "
Penilaian 6 - Cukup Baik. 140 dari 1124 ulasan" "
Penilaian 4 - Buruk. 73 dari 1124 ulasan" "
Penilaian 2 - Sangat Buruk. 68 dari 1124 ulasan" "

8,4/10

Kebersihan

8,4/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Stephany

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was in a great location. Rooms were clean and comfortable.
Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Yureivi

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent service
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Yureivi,It was our pleasure having you as a guest at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. Thank you for complimenting our hardworking team's outstanding service. We appreciate you taking a moment to let us know about your experience, and we hope to welcome you back again soon!

10/10 Sangat Bagus

Blanca

Bepergian bersama teman
Disukai: Fasilitas
Todo muy bien
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Blanca,Thank you for the kind review of SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village! It's great to hear we had the right recipe for the perfect stay. We are happy to know you enjoyed your experience with us and look forward to having you join us again soon!

8/10 Bagus

Isaias

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything was ok looking forward for a second time.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Dear Isaias,We're glad to hear your stay at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village was satisfactory. Your return visit is the highest compliment we can receive, and we can't wait to see you again!

10/10 Sangat Bagus

Christina, Philadelphia

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Friendly staff! Check in was the fastest and most efficient that ive ever seen
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 28 Mei 2024
Thank you for your review of SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We're thrilled to hear you had such a fantastic experience with our staff! A fast and efficient check-in is exactly what we strive for, and it sounds like our team delivered. We look forward to welcoming you back again soon.

6/10 Cukup Baik

James K

Bepergian bersama teman
Did not like ducks swimming in the pool!
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 26 Mei 2024
Dear James,Thank you for your feedback. We're happy to see your overall stay was pleasant. However, we apologize for any concerns about the pool. We ensure that our amenities are safe for guests to utilize, and we will keep your feedback about the pool in mind. If you're in the area again, we hope you'll consider coming back to see us.

6/10 Cukup Baik

ELANPERUMAGE

Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Bathroom was not wolf. Water from the shower get flooded in the bathroom. Draining was not good
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 23 Mei 2024
Dear Elan,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the shower, and we'll look into this further. If you're in the area again, please come back to see us.

8/10 Bagus

Rafael Augusto

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Perfect location near Disney parks, Springs, Outlets and also Universal zone. There was an issue with the paymeny that cost us a few hours of the stay.
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Rafael,Our prime location is perfect for any traveler looking to maximize their time in Orlando, and we are happy you found it beneficial! Regarding payment, we apologize for any inconvenience or frustration caused by the issue encountered, and we hope the matter was resolved to your satisfaction. Thanks for choosing SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village, and we hope to see you again!

4/10 Buruk

Andreina

La habitación olio terrible
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Andreina,Thank you for taking the time to share your experience. We're disappointed to learn about the odor concern in your room. Rest assured, our team will address this promptly to ensure every guest enjoys a fresh and comfortable stay. We hope to have the opportunity to welcome you back for an improved experience.

10/10 Sangat Bagus

Candice

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
😊
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Candice,Thank you for taking a moment to leave a rating. Based on your smile and five stars, we understand that you enjoyed your stay. Thank you for staying with SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and we look forward to welcoming you back again next time.

8/10 Bagus

Fernando

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
The hotel si convinient for families, close to malls and parks
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 21 Mei 2024
Dear Fernando,Thank you for choosing to stay with us at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 Cukup Baik

Ashley

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Although outdated the room was clean. Had a bit of a weird smell though Shower and bathroom water pressure were not the greatest. Complimentary breakfast was great and staff was friendly and approachable
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 17 Mei 2024
Dear Ashley,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff, clean rooms, and tasty breakfast impressed you. However, we apologize for any issues with the bathroom and for any concerns about odor. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

8/10 Bagus

GABRIELA, Pomona

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was great and convenient I would of given five stars, but the breakfast was very doll. I stood there for five days and it was the same thing every day, eggs and sausage patties. They didn’t change it up. They might’ve just added salsa they should consider changing menus every day or every couple days so when you stay there long-term, you don’t get bored of the food.
Menginap 5 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 17 Mei 2024
Dear Gabriela,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. Thank you for your suggestions about breakfast. We'll keep your comments in mind, and we hope to see you again soon.

10/10 Sangat Bagus

Yvonne

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Can’t wait to stay again. Our family loved staying here, we had the best time and never even had to leave the resort!
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 16 Mei 2024
Dear Yvonne,Thank you for taking the time to provide your review of SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are thrilled to hear you and your family had an incredible stay! That is precisely the kind of experience we strive to create for our guests. Knowing you can't wait to stay again makes our day. We look forward to welcoming you back soon!

10/10 Sangat Bagus

Daphne

Menginap 2 malam pada bulan Mei 2024

6/10 Cukup Baik

Tyler

Disukai: Kebersihan, staf & layanan
Menginap 3 malam pada bulan Mei 2024

4/10 Buruk

Apryle

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
My husband and I stayed here for 2 nights and 3 days. We checked in, they gave us a handicap accessible room and I informed them that we didn’t real need that room and they wouldn’t change us.i booked this room because of the pools and the hot tubs and breakfast .. the hot tin was broken .. no one fixed it even after asking.. we walked over 20 miles in a day and just wanted to relax in a hot tub.. nope .. instead filthy dirty and and broken jets.. breakfast is until 9:30 we had to make sure we were up really early to even have a chance at getting breakfast.. I have never seen so many people fighting over food and lines like that. They should be ashamed of how many people are in there and by the time you get to the food the yogurts and stuff like that are gone .the room had ants all over the bathroom floor and our mattress looked really worn and dirty. We will never stay here again.. too many people and not enough staff to accommodate. Not worth what we paid.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 8 Mei 2024
Dear Apryle,Thank you for your review. We appreciate that you took the time to share your recent experience; however, we do find it very disappointing. Our primary goal is always to provide our guests with an enjoyable experience. Your feedback will be forwarded to the respective teams so improvements can be made. In the future, we hope you consider returning and giving us another chance to impress you.

8/10 Bagus

Ana Mercedes

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The hotel is conveniently located 5 minutes from outlets and no more than 20 from the parks. The hotel is clean, the staff is friendly, the breakfast buffet has good food choices
Menginap 4 malam pada bulan Mei 2024
Tanggapan dari General Manager pada tanggal 8 Mei 2024
Dear Ana,Our goal is to ensure we always have high marks on the three "C's" that are so important to all of our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer, and we hope to welcome you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village the next time you're in the area.

6/10 Cukup Baik

Alexander

Disukai: Kebersihan, staf & layanan
Dated interior. Limited storage space. No room safe. Bathroom basin had multiple cracks
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Mei 2024
Dear Alexander,Thank you so much for the feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

4/10 Buruk

mariano

Bepergian bersama keluarga
Disukai: Kebersihan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
The bed was broke and they didn’t fix it, they proposed me change the room instead fix it. In Orlando usually is not easy change the room because I am outside
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Mei 2024
Dear Mariano,Thank you for sharing your feedback. We're disappointed to hear about the bed issue and the inconvenience it caused. Offering a room change was intended as a quick solution, but we understand this was not ideal for your circumstances. We appreciate your understanding and hope to provide a smoother experience on your next visit.

6/10 Cukup Baik

ERIN

Room need to be updated
Menginap 4 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Mei 2024
Dear Erin,Thank you for your feedback about our property; we will keep it in mind for future improvements. During your next visit, we hope to provide you with an even better stay.

10/10 Sangat Bagus

Alicia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were incredibly nice and helpful. The hotel and rooms were very clean! The pool was great and the shuttle to the parks made the trip wonderful! Definitely would stay again.
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Mei 2024
Dear Alicia,Thank you for sharing your positive experience with us! We're thrilled to hear that our staff were incredibly nice and helpful, and that you found the hotel and rooms very clean. We're grateful for your kind words and look forward to welcoming you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village for another wonderful stay!

8/10 Bagus

lachapelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tout près de Walt Disney , transport accessible!
Menginap 6 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 3 Mei 2024
Dear Lachapelle,Thank you for sharing your comments with us. We are happy to see that you enjoyed your visit and appreciated our proximity to Disney. It was a pleasure serving you, and we hope to see you again soon!

10/10 Sangat Bagus

Rebeca

Menginap 6 malam pada bulan September 2023

8/10 Bagus

Kevin

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good breakfast
Menginap 7 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 23 Apr 2024
Dear Kevin,We are thrilled to hear you enjoyed our delicious breakfast. Thank you for leaving us a review at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We look forward to your next visit.

6/10 Cukup Baik

charlea marie

Bepergian bersama keluarga dan anak
stayed for 5 nights, our linens were not changed at all, it was supposed to be changed on the 3rd day. on our 3rd day/night we stayed at another hotel in Daytona so there’s no reason at all why it would not be changed since we left the room that we paid for vacant for an entire day. The beds are made but the linens are super dirty, i can tell because my daughter’s apple juice stain is still there. also, the face towels were rearranged but not changed, it was still wet and dirty. the little jacuzzi by the pool don’t work, the water is hot and stagnant. the showers are super hard to adjust to the right temperature, either it’s too cold or scalding hot. i tried to call the front desk a couple of times at around 5pm, no one picked up. the continental breakfast every morning is the same every single day (eggs, round pork sausage, oatmeal, 1 lond of cereal, breads), after a couple of days of eating the same thing it’s not appetizing anymore., always a long line at the mickey mouse waffle maker, staff in the dining however is super nice & helpful.
Menginap 5 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 19 Apr 2024
Dear Charlea,Thank you for taking the time to share your experience. We apologize for the inconvenience regarding the linens and the concerns you had with the jacuzzi and shower temperatures. Rest assured, your feedback is invaluable, and we will address these matters with our housekeeping and maintenance teams to ensure we are meeting our high standards of hospitality. We appreciate your feedback and hope to have the opportunity to offer you a more satisfying stay in the future.

10/10 Sangat Bagus

Azucena

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Excellent opcion very clean the area pool was wonderful
Menginap 2 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 19 Apr 2024
Dear Azucena,Thank you for the kind review. We're glad our dedication to cleanliness impressed you and that you enjoyed our relaxing pool. The next time you're in Central Florida, please come see us again at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village for another terrific experience!

10/10 Sangat Bagus

Gretchen

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved the hotel had a nice breakfast buffet the hotel was clean the room where great the stuff was so nice very helpful
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Gretchen,Thank you for choosing SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and for sharing your delightful five-star review. Our team works hard to ensure our guests have all they need for a perfect stay, so they will be delighted to know you were impressed with our clean accommodations, delicious breakfast, and kind service. We look forward to welcoming you back on future trips to Orlando.

10/10 Sangat Bagus

Cathlyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

8/10 Bagus

Yelenni

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El hotel muy limpio, las habitaciones con buen espacio, pero el desayuno no tiene mucha variedad
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Yelenni,Thank you for choosing SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village and for sharing your valuable review. While we are sorry breakfast didn't quite meet your needs, we are happy you enjoyed your stay thanks to our clean, spacious accommodations. We look forward to welcoming you back and impressing you further.

4/10 Buruk

Michael

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

6/10 Cukup Baik

Laura Guadalupe

No hacen la cama todos los días, es terrible llegar cansado de los parques y ver la cama revuelta, nunca regresará a este hotel
Menginap 7 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Querida Laura,Gracias por compartir sus comentarios. Estamos comprometidos a brindar alojamiento cómodo y acogedor, y es decepcionante saber que no logramos alcanzar esta marca durante su estadía. Sus comentarios son apreciados ya que nos ayudan a mejorar la experiencia de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida nuevamente y superar sus expectativas en el futuro.

8/10 Bagus

Rafael

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great choice to get out and have fun!
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 16 Apr 2024
Dear Rafael,It was a pleasure to have you as our guest, and we are delighted you enjoyed your stay. Thank you for sharing your kind review. We look forward to welcoming you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village on future trips to Orlando.

6/10 Cukup Baik

Leah

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Rooms are small
Menginap 1 malam pada bulan April 2024
Tanggapan dari General Manager pada tanggal 10 Apr 2024
Dear Leah,Thank you for being our valued guest. While we hope you had a comfortable night's sleep, we're sorry your room wasn't as spacious as you had expected. Please know you can always review descriptions and photos of our accommodations online. Your feedback is appreciated, and we hope to see you again.

8/10 Bagus

Brittany, Punta Gorda

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2024

2/10 Sangat Buruk

Tyeisha

Menginap 3 malam pada bulan Maret 2024

10/10 Sangat Bagus

Ellynore

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Everything is perfect
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Ellynore,Thank you for reviewing your stay at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are delighted to hear that you had a wonderful time. Our goal is to provide a flawless experience and your feedback lets us know we are on the right track. We hope you will come to stay with us again in the future.

6/10 Cukup Baik

Ramona

Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Celynda

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
I paid for a balcony room and upon arrival, they were sold out, so we were given a pool view room. They also refused to refund the extra I paid for a balcony room. The housekeeper didn’t clean well at all but she did give us new towels and wash cloths every day. The area was convenient. Be aware there is a timeshare personnel that legit stalks you upon arrival and your entire stay, even wanting me to spend less time with my family who live here or to not go to a Disney park, just to go see properties with her. She was also rude to the concierge whom was helping me with shuttle info and giving my kids stickers/candy - she legit forced us over to her and dismissed the concierge. The shuttle system isn’t that good and the drivers can be very rude.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Celynda,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, and we offer our sincere apologies if you received anything short of that. Your comments will be promptly addressed with our team to ensure our high standards of guest hospitality are being met. Also, we're very sorry if we weren't able to put you into the type of room you originally reserved. Unfortunately, when booking through a third party, room reservations are subject to availability upon arrival. We hope you understand and know that we appreciate your feedback. It was our pleasure hosting you, and we hope you'll consider giving us a chance to change your perceptions in the future.

8/10 Bagus

Kara

Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

Veronica Leticia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great budget friendly hotel. The breakfast was good and had many options. The $10 destination fee could be used as store credit so we got some snacks. Close to Disney and the outlet mall. It was clean and felt very safe. Great option for families.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 8 Apr 2024
Dear Veronica,Thank you for taking a moment to share your experience at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be just what you needed. Receiving recognition for our delicious breakfast offerings, fantastic location, and family-friendly atmosphere is always appreciated as well. It was a pleasure having you here, and we hope you will visit us again soon!

8/10 Bagus

Hector

Menginap 4 malam pada bulan Maret 2024

6/10 Cukup Baik

Yadira

Menginap 2 malam pada bulan Maret 2024

10/10 Sangat Bagus

Janice

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lobby smells good
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 29 Mar 2024
Dear Janice,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the pleasant aroma in our lobby. Providing a welcoming ambiance is a top priority for us. We look forward to welcoming you back to SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village for another enjoyable experience.

2/10 Sangat Buruk

shilp

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
I would not visit this property rcer again! I had 2 double beds hoping family of 4 with 2 kids10 and under. The beds are too small and even 2 kids on 1 bed cant sleep! The sofa bed is horrible. No One can sleep because its of auper poor quaility. I didnt get $10 as well ( which eveyrone got). Oh yes, check your final checkout bill carefully as i was charged for 5 nites parking for a 4 nite stay! Breakast is just medicore!
Menginap 4 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 26 Mar 2024
Dear Shilp,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues with the beds. They are the usual queen-size, but can feel crowded for those used to extended queen or king-sized beds. In addition, we apologize for any confusion about the final bill. We encourage you to reach out to us offline for additional assistance with this, and we hope to see you again should you be back in the area.

6/10 Cukup Baik

Carmen Guadalupe

Bepergian bersama keluarga
Tidak Disukai: Kondisi & fasilitas properti
Las instalaciones son muy viejas, la alfombra sucia y muy poca luz en la habitación
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear Carmen,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and lighting. Your comments will be shared with our team for improvement. The next time you're in the area, please come see us again.

8/10 Bagus

Salam

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Outdated
Menginap 7 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 22 Mar 2024
Dear Salam,We appreciate you taking the time to share your thoughts with us. It is disappointing to read that we were unable to meet all of your expectations. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 Sangat Bagus

Samantha

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was very nice and safe. The service was very friendly and I enjoy the cleanliness.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 14 Mar 2024
Dear Samantha,Thank you for visiting SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. We are pleased you enjoyed our hotel's secure premises, clean accommodations, and friendly service. Thank you for taking a moment to let us know about your experience. We cannot wait to see you again soon!

8/10 Bagus

Yusuf

Disukai: Kebersihan, kondisi & fasilitas properti
Location, parking easy but had to pay $20/night
Menginap 6 malam pada bulan Februari 2024
Tanggapan dari General Manager pada tanggal 12 Mar 2024
Dear Yusuf,Thank you for choosing to stay with us at SpringHill Suites by Marriott Orlando Lake Buena Vista in Marriott Village. While we're glad you enjoyed our convenient location, we offer our sincere apologies for any inconvenience caused by our current parking rates. Our team works diligently to ensure they remain competitive for the area. Hopefully, this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Cukup Baik

Jose

Bepergian bersama keluarga dan anak
Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
I read the reviews about this hotel anytime I come to orlando I always book a springhill. By far this has been the least favorite of springhills in orlando.I paided my room full so when i went to check in they gave my 2 double beds away and were trying to put me in the Fairfield. But i told the lady i wanted the spring hill i paided for the springhill if i knew they were trying to throw me to another hotel i would of booked something else. So i had to down size my room to a king bed and sofa bed instead of 2 beds and a sofa and the room was very small for a springhill.They also charge me a service fee when i read the fees online there was no fees.But overall pool was nice our room was a walking distance from the elevator. I would not return to this springhill.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari General Manager pada tanggal 12 Mar 2024
Dear Jose,Thank you for taking the time to share your thoughts with our team. We are glad that you enjoyed our pool and appreciated the short distance to the elevator. However, are disheartened that we could not meet your expectations in other aspects. Our team will be sure to use your feedback for improvement purposes. Guest satisfaction matters to us, and we hope that we can show you a much better experience should you consider visiting us again.