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Reviews of Sintesa Peninsula Hotel Palembang

3.5 out of 5
Sintesa Peninsula Hotel Palembang
Jl. Residen H Abdul Rozak No. 168, Palembang, South Sumatra

Reviews

6.8
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

6.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Ramlan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good. The air-con was not cold from 1st day. Wardrobe sliding door difficult to open. Soap dispenser faulty. However, the staff were excellent especially during breakfast.
Stayed 3 nights in Mar 2019
Response from Hasbulah on 8 Mar 2019
Dear Mr. Ramlan, Thank you very much for taking time to share your constructive feedback during stayed in our hotel. We do apologize with the unsatisfaction experienced that happened to you. This is certainly not the way we served our guests and we would improve this service accordingly. We do hope to have the opportunity to welcome you back on your next trip to Palembang. My personal best regards, Hasbulah Asst. Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay far away
Only positive thing I can thinking is the friendly staff. The rest is all negative, from the room condition to the Internet not working properly to lipstick and coffee stains on the mugs etc
Stayed 1 night in Mar 2018

10/10 Excellent

Ramlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Value for money. Good, very friendly service. Good breakfast spread. Now booking Peninsula again for September trip.
Stayed 2 nights in Jul 2017

10/10 Excellent

MINSOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
호텔 직원들 친절하고 깔끔하고 가격도 합리적이었음. 정말 만족한 호텔
Stayed 3 nights in Aug 2018

6/10 Okay

Supo Atmojo, cukup strategis dekat dengan kantor dan bandara

Liked: Cleanliness, property conditions & facilities, room comfort
kurang untuk hotel kelas bintang 4
kamar cukup bersih, utk breakfast kurang variatif, petugas cukup akomodatif atas keluhan tamu.
Response from General Manager on 18 Nov 2016
Dear Bapak / Ibu , Terima kasih telah meluangkan waktu untuk berbagi pengalamaan anda selama menginap di Sintesa Peninsula Hotel Palembang , kami akan terus berusaha memberikan peyanan terbaik kami kepada tamu tamu kami , sehingga tamu tamu kami merasa nyaman tingal bersama kami Terima kasih Salam...