Dear Valued Guest,Thank you for your review and for choosing to stay with us.We are thrilled to hear that you found our property stunning, with unbeatable views, a beautiful pool, and amazing service. Your kind words about our staff are greatly appreciated.We sincerely apologize for the inconvenience you experienced with the smell in your room and for having to move twice. Please rest assured that we take such matters seriously and are actively working to address this issue to ensure it does not recur.We appreciate your feedback and hope that despite this, you were able to enjoy the other aspects of your stay. Should you reconsider staying with us in the future, we would love the opportunity to provide you with an even better experience.With my best regards,Thibault SellierHotels ManagerRoyal Cliff Hotels Group

Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Ms. Lor,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. It's fantastic to know that you appreciated our facilities, the private beach, the magnificent Sky Aquarium and stunning sunset view. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Mr. Boldini,We sincerely apologize for the inconvenience you experienced during your stay. We regret that the dampness in your room caused your belongings to get wet, including your clothes and electronic items.Upon receiving your feedback, we immediately addressed the issue by drying and thoroughly cleaning your room. We understand the importance of a comfortable and pleasant stay, and it is disappointing to hear that we fell short of your expectations in this regard.We have taken steps to prevent similar incidents in the future, including placing notices on the glass doors to remind guests to close them when using the air conditioning. Your feedback is invaluable to us, and we will use it to improve our services and prevent such occurrences from happening again.Once again, please accept our sincerest apologies for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay that reflects the high standards of our hotel.Warm regards,Hotel Manager

Dear Mr.Rivera castillo,Thank you for taking the time to share your feedback about your recent stay at the Royal Cliff Beach Hotel. We are glad to hear that you found our Sky Aquarium Pool was amazing. However, we are sorry to hear that you experienced slow service in our restaurants. we apologize for any inconvenience. Your feedback is invaluable to us, and we will use it to make improvements and enhance the overall experience for our guests. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to our property in the future. Best regards,Royal Cliff Hotels Group

Dear Ms. Medina,Thank you for sharing this review following your recent stay with us,We are delighted that you found our hotel great for families, couples, or oneself! and worth every penny. We appreciate that you enjoyed your overall experience and gave us a perfect score.It is a pleasure having you as our guest and we look forward to welcoming you back, for another enjoyable stay. Best regards, Royal Cliff Hotels Group

Dear Ms. Park,Thank you for sharing your positive feedback! We very much appreciate your highlight on our staff. They work so hard to ensure that every guest has a nice time. We're glad you to hear that you enjoyed the room, the view and you had a wonderful time. We hope to have the pleasure of welcoming you back for another excellent visit.Best regards,Royal Cliff Hotels Group

Dear Valued Guest,Thank you very much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us. Providing top-notch service and ensuring our guests' satisfaction is always our priority, and it's incredibly rewarding to know that we succeeded in meeting your expectations.We appreciate your kind words and your support. Should you find yourself in our area again, we would be delighted to welcome you back for another exceptional stay.Warm regards,Royal Cliff Hotels Group

Dear Mr. Newcombe,Thank you very much for selecting us for your stay. We appreciate your compliment that our pool is one of the world great pools! We are delighted that you enjoyed your time with us and look forward to welcoming you back soon.Best regards, Royal Cliff Hotels Group

Dear Mr. Damen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our fantastic property, the variety of dining options, and the convenience of our breakfast buffet served until 10:30 am.We sincerely apologise for any inconvenience regarding the Royal Cliff pool policy. We understand the importance of clear communication, and we appreciate your feedback. Rest assured, we will take immediate steps to ensure that this information is communicated more effectively to our guests. We have this policy in place so only in house guests benefit from our luxurious facilities.We're glad to hear that you found our on-site amenities, such as the day spa and Beautique, to be handy. It's always our goal to provide a range of services to enhance our guests' experience.Regarding the challenges faced during the busy Christmas and New Year period, we apologise for any delays in service. Your feedback is valuable, and we will certainly review our staffing levels to ensure a more seamless experience during peak times. We also appreciate you bringing to our attention the issue with the pool reservation signs, and we will address this matter promptly to ensure a fair and enjoyable experience for all guests. We did ensure guests were served as promptly as possible in all our outlets, especially for the Christmas Day buffet and NYE Gala Dinner.Your comments about the cafe understaffing during busy periods are duly noted. We will review our staffing arrangements to improve efficiency and reduce wait times for our valued guests.Thank you once again for your detailed feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future. Your insights help us make continuous improvements to enhance the overall guest experience.Warm regards,CliveGroup Hotel Manager

Dear Mrs. Phouthavongsay,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Cher Monsieur,Merci pour vos gentils compliments.Notre hôtel est fier d'offrir les meilleurs séjours luxueux à toutes les familles. Je suis heureux de savoir que vous avez apprécié.Cordialement,CliveResponsable Hôtel Groupe

Dear Mr. Louis,First and foremost, please let me apologise for your unsatisfactory stay with us and thank you very much for taking the time to share your feedback. I have read your feedback and was truly saddened to read that we were clearly not able to meet the expectations of great in room quality and service which Royal Cliff is normally known for. We strive to achieve high standards in our rooms and I apologise that we fell short of your expectations.It is unfortunate that you found our facilities outdated. We understand that design prefererences do vary from person to person. We rarely get complaints of noise, however I will advise security and our front office team to be vigilant of any rooms that may be causing a disturbance to others.It would be such a pleasure to personally welcome you back and to prove that this was a very unfortunate, rare experience, which we would like to rectify for any future visits to our property.Best regards, Clive NagingtonGroup Hotel Manager

소중한 손님께,로얄 클리프 호텔 그룹에서 따뜻한 인사드립니다.최근 저희 로얄 클리프 호텔을 이용하신 후 귀중한 시간을 내어 후기를 공유해 주셔서 대단히 감사합니다.투숙하시는 동안 음식 서비스와 주변 경치에 만족하여 주시니 저희 또한 매우 기쁩니다.저희 로얄 클리프 호텔은 태국 전통적인 객실 테마로 여유러움과 편안함을 느끼실 수 있도록 서비스를 제공해 드리는데자부심을 느끼고 있습니다. 다만 현대적인 호텔의 트렌디함을 제공해드리지 못한 부분은 매우 안타깝게 생각합니다.다시 한 번 소중한 시간을 내어 후기를 공유하여 주셔서 감사합니다.가까운 시일 내 저희 로얄 클리프 호텔에서 다시 환영하는 날을 바래봅니다.감사합니다.새해 복 많이 받으세요!따뜻한 안부 전하면서. 로얄 클리프 호텔

Dear Mr. Keskin,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Enomoto,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Sahbaei Razavi,Thank you for your positive review! We're honored that you consider the Royal Cliff Beach Hotel as the best hotel in Pattaya. Your words mean a lot to us, and we're glad you found the experience worth it. We hope to welcome you back soon in our resort.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

Dear Mr. Park,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Ms Baa,Thank you for your feedback. We appreciate your positive comments about our spacious rooms, enjoyable breakfast, magnificent swimming pool, and our friendly staff, especially the attentive lifeguard. Regarding the issue with the insect, as we are situated in a tropical environment, occasional encounters with insects are not uncommon. We hope to have the opportunity to welcome you back and exceed your expectations.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

Dear Mr. Sahbaei Razavi,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Ms. Barreto Ferrao,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Maaneskioeld,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Ms. Mueller,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mrs. Coslovich,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Ms. Lay,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Seiler,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Olsen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr. Liu,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the king-size bed configuration. We apologize for any inconvenience you experienced.It is a common practice in many hotels to use two single beds pushed together to create a king-size bed for flexibility in accommodating different guest preferences. However, we understand that this might not be ideal for everyone.In the future, please feel free to inform our team any time during your stay if you encounter an issue as we always find solutions. We will do our best to accommodate your needs and ensure you have a comfortable stay.We value your input and hope to welcome you back for an even more enjoyable experience in the future.With my best regards,Thibault SellierHotels Group ManagerRoyal Cliff Hotels Group

Dear Ms. Kim,Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Best regards,Royal Cliff Hotels Group

เรยนคณยพดขอขอบคณททานไดสละเวลาแบงปนประสบการณการเขาพกกบเรา เราตองขออภยอยางยงทหองพกและการบรการไมไดเปนไปตามททานคาดหวง เรามไดละเลยและไดสงตอความคดเหนของทานไปยงแผนกทเกยวของ ความพงพอใจของทานเปนสงสำคญยงสำหรบเรา และเราจะนำความคดเหนของทานเปนแรงผลกดนในการปรบปรงการบรการและสงอำนวยความสะดวกของเรา ขอบคณททานเลอกโรงแรมของเรา เราหวงวาทานจะใหโอกาสเราไดมอบประสบการณในการพกผอนทดขนในครงหนาของแสดงควานบถอ รอยลคลฟ โฮเตลส กรป

Dear Mr Jensen,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards,Pensiri

Dear Khun SureeratThank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Ms Murakami Carranza,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Mr Choi,Thank you very much for staying with us. We work hard to make our guests happy and we really do appreciate your feedback! Thank you very much once again & we are all looking forward to welcome you once again here at Royal Cliff Hotels Group. It was a pleasure to have you as our guest.Best regards, Royal Cliff Hotels Group

Dear Mr Janes,We would like to thank you for your score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Mr Inaba,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Janes,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Mr Fuchs,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Mr Liu,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Mr Myrvoll,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Valued Guest,Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Best regards,Royal Cliff Hotels Group

Dear Ms Calpis,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Mr Hang,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score without mentioning any specific concerns in your review. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Ms Lau,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Mr Chung,Warm greeting! We hope this email finds you well. Thank you for choosing our hotel for your recent stay. We greatly appreciate your feedback and strive to ensure that all our guests have a positive experience.We noticed that you gave us a low score. We genuinely value your opinion and would like to understand the areas where we may have fallen short of your expectations.Could you please take a moment to share any specific issues you encountered during your stay? Your insights will help us identify and address any shortcomings to enhance our services.Thank you once again for choosing our hotel, and we apologize if your experience did not meet your expectations. We look forward to hearing from you.Stay safe & Best regards,Royal Cliff Hotels Group

Dear Ms Saman,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Mr Sato,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Mr Turlure,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group

Dear Ms Greer,We would like to thank you for giving us the highest score, your feedback is really important to us. On behalf of the management team, we would like to extend our sincere thank you. We truly hope to have the privilege to welcome you back in the near future!Best regards, Royal Cliff Hotels Group