Ulasan Hotel Neo Gajah Mada Pontianak by ASTON

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Ulasan untuk Hotel Neo Gajah Mada Pontianak by ASTON

Hotel Neo Gajah Mada Pontianak by ASTON

Jalan Gajah Mada No. 177, Benua Melayu Darat, Pontianak, Kalimantan

7,8

Bagus

7,8/10

Kebersihan

8,2/10

Staf & layanan

8,6/10

Fasilitas

7,6/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

8/10 Bagus

HINDARTO

Traveler bisnis

26 Nov 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 3 malam pada bulan November 2019

Tanggapan dari Amir / HM pada tanggal 29 Nov 2019

Hi Hindarto, Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day!

8/10 Bagus

Von, Jakarta

12 Mei 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice hotel in the middle of the city , easy to go

This hotel is very convenient, the location is perfect. It is exactly opposite the Orchardz and Harris Hotel. The room with king size bed is better than the double bed room. The breakfast is not bad. The bed is comfort. Next time i’ll stay again here.

Menginap 1 malam pada bulan Mei 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Von Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

10/10 Sangat Bagus

SAFIZA

Bepergian dalam rombongan

19 Feb 2024

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

The level of cleanliness needs to be improved, especially the floor still has dirt and the toilet part of the wall and floor is not scrubbed cleanly

Menginap 4 malam pada bulan Februari 2024

2/10 Sangat Buruk

esther

Bepergian bersama keluarga dan anak

13 Jun 2023

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Everything about this hotel is wrong. And better to check everything before paying what you didn’t get. If I’m back to the city I won’t stay here again

Menginap 2 malam pada bulan Juni 2023

Tanggapan dari Amiruddin Thamrin pada tanggal 15 Jun 2023

Dear Mrs. Esther,Warmest greetings from Hotel Neo Gajah Mada Pontianak!Thank you for taking the time to review us. We apologize for the negative experience that you had experienced during your stay in our hotel. I would like to hear more about your experience so that we can use your valuable feedback to deliver better experience next time. Please do not hesitate to reach me directly if you have any further concerns. I hope that we will see you again soon. Thank you.Best regards, Amiruddin ThamrinHotel Manager

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis

12 Mar 2020

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Hotel Bersih, makanan ok, nyaman hotelnya, staff ramah

Menginap 1 malam pada bulan Maret 2020

Tanggapan dari Amir / HM pada tanggal 13 Mar 2020

Hi, Terima kasih atas kepercayaannya kepada Hotel Neo Gajahmada Pontianak untuk melayani anda. Kami sangat senang anda menikmati waktu tinggal anda bersama kami dan telah membagikan pengalaman anda dengan kami. Kami tunggu kedatangan anda selanjutnya! Amir / HM

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis, Bepergian dalam rombongan, Bepergian bersama keluarga

10 Feb 2020

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Cap Goh Meh

Very nice hotel, i stay 3 days for cap goh meh event. located on center of the city. ( gajah mada ). Easy to go everywhere, a lot of food stall and nice restaurant. Staff all are super friendly. I have no complaint about. Will be back when im in pontianak again.

Menginap 3 malam pada bulan Februari 2020

Tanggapan dari Amir / HM pada tanggal 12 Feb 2020

Hi, Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again!

2/10 Sangat Buruk

Traveler terverifikasi

6 Jan 2020

Menginap 1 malam pada bulan Desember 2019

Tanggapan dari Amir / HM pada tanggal 7 Jan 2020

Hi, Thank you for taking the time to leave us your feedback. We sincerely apologize for the negative experience you had with us.. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. We do hope that the next time you will find your stay here better. Please never hesitate to reach out to me directly if you have any questions or further concerns. Best Regards, Amir / HM

8/10 Bagus

Maranti

19 Sep 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan September 2019

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga

12 Sep 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

modern and affordable

Menginap 2 malam pada bulan September 2019

Tanggapan dari Amir / HM pada tanggal 23 Sep 2019

Hi, Thank you so much for your 5 star rating and for giving us the opportunity to serve you. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you again in the future.

10/10 Sangat Bagus

Traveler terverifikasi

5 Agu 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

For the price of this hotel I felt I got a fantastic deal! The outside of the hotel looks plain but once you step through the doors into the gleaming lobby it was a really wonderful hotel! The staff was friendly, helpful, and efficient and the room was great! The room was very modern with a strong air conditioner, a fridge, a clean and modern bathroom, and a very comfortable bed. The room included breakfast which was on the 11th floor with a fantastic view! Breakfast was a big buffet with something for everyone😀 I only had one night here but i would definitely stay here again if I were to return to Pontianak.This had to be the best deal in town!

Menginap 1 malam pada bulan Juli 2019

Tanggapan dari Amir pada tanggal 5 Sep 2019

Hi, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. Customer's satisfaction is our foremost priority. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

2/10 Sangat Buruk

Traveler terverifikasi

4 Agu 2019

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

다시는 가지않으리

위치는 사내지만 24시간 차소리 오토바이 소리 정말 최악이었습니다 식사또한 정말 ㅠㅠ 다시는 가고싶지않습니다

Menginap 4 malam pada bulan Juli 2019

Tanggapan dari Amir pada tanggal 5 Sep 2019

Hi, First of all, we would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very sorry to hear that your experience at our hotel was not positive. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

6/10 Cukup Baik

DORIAN, Hong Kong

27 Jul 2019

Tidak Disukai: Kebersihan, fasilitas

Location is good. Cafeteria located on 11/f, the highest in the city. Has panoramic view of the city, excellent. The amenities is terrible, towel has holes and black. The toilet has rusting colour!

Menginap 1 malam pada bulan Juli 2019

Tanggapan dari Amir pada tanggal 5 Sep 2019

Hi Dorian, First of all, we would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very sorry to heart that your experience at our hotel was not the best. We will make sure to improve our service so that our guest could meet their satisfaction. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

8/10 Bagus

Traveler terverifikasi

6 Jun 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 3 malam pada bulan Mei 2019

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

6/10 Cukup Baik

SIN PENG

11 Mei 2019

Can improve

The room air conditioner is poor, hardly working and not cool.

Menginap 4 malam pada bulan Mei 2019

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi Sin Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Yp

Traveler bisnis

6 Mei 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

地點方便，早餐在11樓可眺望巿內風光，只可惜房間的煙味很重，住了3天，整箱衣服都被薰到全是煙味。但其他服務都很滿意。

Menginap 4 malam pada bulan April 2019

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi YP Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Kwet Fong

13 Mar 2019

Disukai: Staf & layanan, kondisi & fasilitas properti

Rather noisy at night from the music downstairs. I stayed on the third floor. The towel had some odors I think it was not dried completely. Other than that, the hotel is very good for its price. Location is great and very close to all the restaurants. I would stay there again.

Menginap 2 malam pada bulan Maret 2019

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Kwet Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

4/10 Buruk

Traveler terverifikasi

13 Mar 2019

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

染みつきのシーツ

設備とサービスに劣化が目立つ。染みのついた寝具で部屋の掃除もあまり行き届いていない。朝食もサービスが追い付かず十分な量がなかった。市内中心部の便利な場所にある。

Menginap 2 malam pada bulan Maret 2019

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

10/10 Sangat Bagus

Traveler terverifikasi

10 Mar 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 4 malam pada bulan Februari 2019

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

4/10 Buruk

Traveler terverifikasi

21 Feb 2019

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

noisy, smaller room, a few dishes for breakfast, location ok but have no parking space infront of hotel so hard to pick and up customer with bagagge

Menginap 2 malam pada bulan Februari 2019

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

10/10 Sangat Bagus

Traveler terverifikasi

Bepergian bersama keluarga

9 Feb 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

excellent stay for us very good location - for food (especially) I love the ladies with the white wigs

Menginap 4 malam pada bulan Januari 2019

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Traveler terverifikasi

26 Jan 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Januari 2019

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Traveler terverifikasi

22 Jan 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Januari 2019

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

10/10 Sangat Bagus

Traveler terverifikasi

21 Nov 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Berhampiran dengan pusat bandar

Menginap 2 malam pada bulan November 2018

10/10 Sangat Bagus

Ann

14 Okt 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Friendly receptionist

Menginap 3 malam pada bulan Oktober 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Ann Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

6/10 Cukup Baik

TJHANG bu

10 Okt 2018

Disukai: Staf & layanan

Tidak Disukai: Kondisi & fasilitas properti

please check the toilet。the body wash n shampoo is

the air condition is not working。 n

Menginap 1 malam pada bulan Oktober 2018

Tanggapan dari amir / Hotel Manager pada tanggal 20 Jun 2019

Hi Tjhang Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

10/10 Sangat Bagus

kenghao

29 Jul 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

非常好的體驗

除了浴室沒有門以外，也就是說你洗澡時候水會噴到外面來，剩下都非常好。清潔度，接待人員，價格，都非常非常滿意只是我要再住多住一晚的時候，因為剛好印尼總統到附近，飯店客滿，酒店將價錢提高1倍頂樓吃飯的地方景觀好，清潔度好，服務的人員也非常好。觀光客勸你們在這邊吃，不要在旁邊路邊攤吃，不然我都拉肚子

Menginap 1 malam pada bulan Juli 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Keng Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Lina, Msia

22 Jul 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

nice hotel at food street

Menginap 3 malam pada bulan Juli 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Lina Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

10/10 Sangat Bagus

Frank

20 Apr 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Friendly and helpfull personel.Breakfest good.

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi Frank Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

4/10 Buruk

Traveler terverifikasi

14 Apr 2018

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nightmare in parking of cars. Freezing bathing to prepare for dawn prayer no hot water bathing. After the fourth day move to other Hotel.

Menginap 3 malam pada bulan April 2018

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

anthony

6 Apr 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Comfortable but noisy

Relatively new hotel, if you are gonna stay here, ask for a room at the higher floors, I was on level 3 and the noise from the traffic on the streets made for a hard sleep

Tanggapan dari Amir / HM pada tanggal 20 Jun 2019

Hi anthony Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

FNK

31 Mar 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

朝食充実ホテル

値段の割に朝食が充実してました。バッフェスタイルでしたが、インドネシア、西洋、中国いずれのスタイルもありました。レストランは最上階にあり、周りの景色が一望できます。

Menginap 1 malam pada bulan Maret 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi FNK Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Ghazali

10 Mar 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

good location..in the heart of Pontianak!

Menginap 2 malam pada bulan Maret 2018

Tanggapan dari Amiruddin / Hotel Manager pada tanggal 20 Jun 2019

Hi Ghazali Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

joni

20 Feb 2018

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Cool property

Good location hotel, nice exterior hotel

Tanggapan dari amir/ Hotel Manager pada tanggal 20 Jun 2019

Hi Joni Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Zurieyn

10 Feb 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

2nd Stay

This is my 2nd time stay here. Overall is good even got a little hiccup during check in maybe due to their system got issue. At first they give us connecting room but after we request for private room they help us to change the room. I'm happy with their service. They have a variety choice of meal for breakfast and good as well. I'll definitely will stay here again.

Menginap 1 malam pada bulan Februari 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Zurieyn Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Syafrizal

7 Feb 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Good choice for a budget hotel

It's hard to find parking space at night. View from room window is good. Services are good.

Menginap 1 malam pada bulan Februari 2018

Tanggapan dari Amirrudin pada tanggal 20 Jun 2019

Hi syafrizal Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

10/10 Sangat Bagus

Zurieyn, MY

17 Jan 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice Hotel Good Location

Just not my lucky day, the moment I want to check in they got power trip and the whole building black out so we cant enter our room even we already got our key. I love everything bout their room but they need to check their bathroom, the water not easily flow out and tend to flood the bathroom. Their buffet breakfast is good. I love the view from my room as well. Overall everything is good.

Menginap 1 malam pada bulan Januari 2018

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Zurieyn Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you

8/10 Bagus

Traveler terverifikasi

20 Des 2017

Disukai: Kebersihan, staf & layanan

Tidak Disukai: Kondisi & fasilitas properti

In Pontianak Downtown and close to eatery places

The Hotel located is in central Pontianak and busy area. It is close to most well known eatery places like Bakmi Kepiting, Nasi campur and local foods. It has Uber, Grab and Gokar taxi services, very convenient.

Menginap 3 malam pada bulan Desember 2017

Tanggapan dari amir / HM pada tanggal 20 Jun 2019

Hi Anonymous Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you