2/10 Sangat Buruk
Aryphin
Bepergian bersama teman, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
16 Mei 2024
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Traveled with a family of 4, chose this property because it had high reviews and rated 4.5 stars.
Arriving, my wife and I had our hands full with 2 strollers & a suit case. FrontDoor didn’t even bother offering to help open the door for us. Why pay a resort fee?
Checking in, older employee says whole building AC is down & he’s having a hard time finding a room for us, completely booked & don’t have options then says he found one that has a window we can open & makes a weird comment about hoping our kids don’t fall out.
He proceeded to rush us, didn't offer water or inform of their free bike service hotel has.
In the room it did not look anything like pictures provided, the room was DIRTY. The bed had a big nasty stain that looked like blood? left over food & dirty water coming out of the coffee maker.
The room was HOT, hard to sleep. Did we even receive the premium room we paid for?
Stepped out a little after checking in to get my family some water & I felt like the service provided did not seem normal because we were a minority from the other guests coming in, Hung around the Lobby & same older employee never mentioned any AC issue with the other guests, offered/provided water & informed of their bike service the hotel offers.
I checked the availability of the rooms all day & night, rooms available for same we had & MORE on the upgraded rooms.
4.5 Star Hotel? Reviews don’t look real, most of the verified reviews are negative & shared same experience we had.